Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11557007November 27, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The contact owns a 2017 Kia Sorento. The contact stated while driving at night, the headlights became inoperable. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer however, the cause of the failure could not be duplicated. The contact later received Kia Extended Warranty notification for a multi-function switch assembly failure. The local dealer and a second dealer, Kia Mall of Georgia (4180 Buford Dr, Buford, GA 30519) were contacted but informed the contact that the part was not yet available. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556890November 26, 2023
ENGINE
2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556177November 21, 2023
ENGINE
Due to the engine block and heads being aluminum, the head bolt threads are stripping and pulling out of the block and creating a loose seal around the head gaskets. This does not allow the engine to cool properly resulting in overheating and damage to the engine and the radiator. This has been inspected by a dealer who confirmed this issue and inspected by an independent mechanic who has recommended resurfacing the heads and a fix for the threads of the bolts. There is significant cost to put a temporary fix on an engine that is failing significantly for many other owners as well. Most with the same issue. This is a known issue of the 3.3L V6 engines and Kia is not addressing the fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555595November 17, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 35 MPH, the vehicle failed to accelerate as needed and lost motive power. No warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555622November 17, 2023
STEERING
Steering wheel sticking when driving. Kia replaced the steering column assy-steering and the gear and linkage assy. Steering is some better but still the sticking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555739November 17, 2023
ENGINE
I was rolling and the car lose power and the engineer light turn on and it’s making a noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555472November 16, 2023
ENGINE
My Kia had a code for the crankshaft sensor. I took the car to a mechanic that checked the sensor, crank case and reset the code. A few weeks later, the same code came back on. Took to the same mechanic and said that the code had to be cleared by the dealership. No issues found. A week later, the check engine light came on (blinking) and when I tried to put it into gear, began to misfire. I turned the car off and had it towed to a different mechanic. This mechanic asked me "where did your oil go?". I said, I just had the oil changed about a month or so ago. He said "yeah, I can see that. But your car is low 4 quarts of oil. I had to flush the engine due to metal shavings being in your oil. I changed the crankshaft oil as well. The code will not clear and it is still misfiring. You need a new engine". I notified Kia and there response was "You're the second owner and since the car has 108,000 miles, is out of warranty". This is very frustrating and to think that I could have had my engine seize while driving makes me sick. I have ordered a remanufactured engine and am waiting for it to be shipped and installed. This is just negligent of Kia not to correct this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554258November 8, 2023
ENGINE
Excessive oil consumption. Chronic problem. I don’t know how this isn’t a recall yet. Hundreds of people are having this EXACT same issue! Please make this a recall so Kia is responsible for resolving this issue!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553241November 2, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the engine started shaking uncontrollably and the vehicle lost motive power. The contact was able to pull to the side of the road and restart the vehicle. After restarting the vehicle, the contact noticed that the vehicle is not able to exceed 65 MPH. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553006November 1, 2023
EXTERIOR LIGHTING
The headlights randomly turn on and off while driving and with the switch set to “Auto”. This also occurs when the vehicle is shutdown with no key in the ignition and with no one in the vehicle. The vehicle is available for inspection upon request. Having the headlights turn off when driving at night presents a risk of the driver not being able to see the road and for other drivers to not see the vehicle. These risk may lead to an accident causing great harm to life and property, including death. The vehicle is currently with the dealer for diagnosis. There are no warning lamps, messages or other symptoms of the problem prior to the failure. This problem began in the spring of 2023 with less than 60,000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552538October 30, 2023
EXTERIOR LIGHTING
Sporadically during night driving the headlights will go out. Headlights set to AUTO each time. Most recently while turning right. Had not used right turn signal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551599October 24, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Cars burns a qt of oil every 200 miles oil smells just like gas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550550October 18, 2023
ENGINE, ELECTRICAL SYSTEM
Oil consumption. My car is always empty after 3000 miles. I am always having to put oil in my car. Now having engine issues… No warning lights came on to let me know of issues or low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550366October 17, 2023
UNKNOWN OR OTHER
The motor and chemical smell
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549560October 12, 2023
EXTERIOR LIGHTING
While driving at night, headlights turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548960October 9, 2023
ENGINE
The engine malfunctioned, it is available for inspection upon request. My family of four was traveling in the vehicle at 80 mph down I-65 when the malfunction occurred. No warning lights came on, the vehicle began to slow to 60mph and would not accelerate when pressing the gas. When the gas was pressed the entire vehicle began to shake, still no warning lights. Thankfully we were 1 mile from exit 71. I pressed the gas one last time, at this point we are coasting off the exit at 25 mph, that is when all the lights came on in the dash. We were able to safely park on the side of the road and the car died and would not restart. This all happened in less than a minute. Mine and my family's safety were 100% at risk. When my mechanic looked at the vehicle, he said it was lucky that the car did not catch fire. The entire base of the engine was melted, and all the oil was gone from the engine. My mechanic advised me to take the vehicle back to where I bought it, Car Town KIA in Nicholasville KY. They had in place an extended warranty on the engine due to a rod failure but have now told me that the engine will not be covered to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548616October 6, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the vehicle needed four new rotors and brake pads. The vehicle was repaired; however, the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak in the engine. The vehicle was not repaired. Additionally, the contact stated that the brake light bulbs had to be replaced every three months. The manufacturer was made aware of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547634October 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My Kia engine started consuming oil internally, with no external trace of a problem. First reported to Dealer at Service Appt on 5/16/23 (at mileage 58,370) and another on 9/25/23 (at mileage 61,789). I've had the car serviced regularly by this dealer. Only 3400 miles driven between those two appointments, but my engine consumed 4.5 quarts of oil during those 4.5 months. Copies of my service receipts are attached, with dealer's notations on the issue. The dealer service rep advised me that said there is nothing more they can do until the engine Fails. Then they'll contact Kia Corporate requesting total engine replacement, at no charge to me. They gave me Kia's Corporate phone number to call & report this problem to them, asking what they can do about resolving it for me. My car is still under Factory Warranty, and dealer said I have lifetime warranty on the engine. I found the following article reporting this problem, with comments from other owners experiencing the same issue: [XXX] Can NHTSA force Kia to take proper action, as a safety recall on this? - [XXX] [XXX] C: [XXX] E: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546737September 27, 2023
ENGINE
It is burning through 2 quarts of oil every 3000 miles and it is sitting at a Kia dealership whom doesn’t want to fix it. I have seen class action lawsuits in regards to this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547000September 27, 2023
EXTERIOR LIGHTING
Headlights switch set in Auto position. Headlights turned on spontaneously, two different times while auto was off and locked. This resulted in battery being drained and auto would not start. This has not happened since switch was set to Off position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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