Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11594481June 14, 2024
STEERING, VEHICLE SPEED CONTROL, ENGINE
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593756June 11, 2024
ENGINE
The engine seized without any warning. There was no sounds no smoke no anything that would indicate a issue with the engine. After engine failure come to find out that there is a little over three quarts of oil missing with no leak and no warning light came up on the dash, which if it had it would have saved me from having this happened where they now want me to replace the engine. There are many different recalls and complaints about this same problem with the 3.3 l V6 and I don't think owners should have to take on the large cost of repairs due to a manufacturer's defect. We tried to get to a mechanic shop fast enough where they stated that the car was missing that much oil and we tried adding the oil back but it was already too late. The car is currently at a Kia dealership with a seized motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593488June 10, 2024
ENGINE
My engine made a loud knocking sound and started shaking I tried to start after car was cut off but noise was worse. I then called for roadside assistance from my insurance policy. My 100,00 mile warranty is not in effect. My car was towed to my home at an out of pocket cost of$269.07 on May 20, 2024 I have not driven the car since and have been carless. I have spent approximately $1200 dollars on car rentals. I had a mechanic come by my house and he said it sounded like I would need a new engine. I checked on the price and it is out of my reach. I am retired senior citizen and really don't have $2000-$3000 to purchase an engine. I have done all recalls as, my car does not have a trailer hitch. What can be done to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593266June 9, 2024
ENGINE, VEHICLE SPEED CONTROL
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593190June 8, 2024
STRUCTURE:BODY
2016 Kia Sorento with 80,000 snow white pedal paint peeling at a rapid paste. Factory defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593205June 8, 2024
POWER TRAIN
The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593020June 7, 2024
ENGINE
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593035June 7, 2024
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593069June 7, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
The paint on my car is peeling off. Attached is pictures of the top of the back door window(In back of the driver’s seat)and the flap on top of the back window.The paint is Snow White.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593147June 7, 2024
STEERING
My gear shift has been stuck in park almost 2 months now. I've been using a screwdriver in order to move the gear from park to reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592860June 6, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Kia Sorento. The contact stated while driving 60 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle failed to restart and was towed to the contact’s place of employment. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592113June 3, 2024
UNKNOWN OR OTHER
the Paint is starting to peel at top of windshield. I have the Snow White Pearl paint (SWP). At first it seemed like a simple spot (from small pebble) then continued to peel as if it were not properly painted at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591871June 1, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? A) The engine died while driving. Yes, it is. How was your safety or the safety of others put at risk? A) While driving on the both the highway and in town on the streets, the engine failing could have resulted in death or harm to myself, my children and those on the road driving around me. Has the problem been reproduced or confirmed by a dealer or independent service center? A) No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A) No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A) Check engine light came on after vehicle stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591113May 28, 2024
ENGINE
My 2016 kia Sorento has had oil consumption issues, I have got regularly services, i have had a tune-up, fixed leaky valves and still needed to add oil to my car 3 weeks after an oil change. 4/28/2024 I was traveling down a busy highway and suddenly my car shut off at 65 mph, that could have killed others and myself had I not been in the far right lane. My mechanic said my engine was gone. Now I am stuck with a payment for a car I do not even have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590364May 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was taken to an independent mechanic, who determined that the engine was almost completely devoid of oil and that the vehicle was consuming oil abnormally quickly. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Product Improvement Campaign: PI1802. The manufacturer was not notified of the failure. The failure mileage was 132,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590172May 22, 2024
ENGINE
My wife was driving down the road when all of a sudden the motor shuts off and wont start again... the engine had zero oil in it. Looking online, I see this is a big issue with other Kia owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590207May 22, 2024
ENGINE
The contact's son owns a 2016 Kia Sorento. The contact stated while her son was driving approximately 65 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that her son had not noticed any warning lights, and pulled over and stopped the vehicle. The contact stated that her husband then drove the vehicle back to the residence and noticed that the oil pressure warning light was illuminated. The contact stated that the vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589580May 20, 2024
ENGINE
On 12/15/2023 I was driving and my Car stalled as I was pulling in to my father’s RV Park and would not start again I went back next day and it started Then a Month later and I was on my way home from Costco and my car just stopped I had to have it Toed to my house it started the next day then on 04/01/2024 I went to the store and on the way home my Car just started making a loud noise like a rod is knocking I think my Engine is gone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589005May 15, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2016 Kia seronto was fine wasn’t throwing any codes not even the code that tells me my oil is low. But always kept it changed and maintained never had a problem with it only the code that says 02 sensor then I started having an exhaust leak near my engine it was getting so hot to the point it was catching my carpet inside my car on fire so I had to pull up the carpet that never bother me or made an issue for the car I was driving and it started knocking like a rod knock I check the oil and there’s oil in it with no metal shavings or a creamy color to it. Car still starts gets louder when the rpms go up so I’m just a bit confused to what happened when I kept my oil changed and my car never warned me of any problems and only thru a code for the o2 sensor I seen the recall for different Kia for the rod knock sensor detection so could that have happened to my Kia since it just messed up without any time of warning please let me know at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588788May 14, 2024
ENGINE
Cylinder head gasket of my 2016 Kia Sorento is going bad due to a manufacturing issue. One of Kia representatives informed me of this issue and created a case. She stated that the company would make sure that the head gasket sealants were my issue by a mechanic at the dealer, and my car would be covered by KIA. Now they are saying they don’t have any knowledge of a cylinder head gasket issue. I would like this to be investigated by someone that can help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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