Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11515401April 4, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine. While accelerating, the knocking sound became louder. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that the engine might have seized. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515222April 3, 2023
AIR BAGS, ELECTRICAL SYSTEM
After my engine was replaced, due to recall, the airbag light has been on causing check engine light to stay on. In addition to the air bag light, shortly after tlairbag light issue, all other dashboards lights came on and remain on. All buttons and horn on steering wheel don't work. Since they replaced my engine, my AC has never worked again. When I got it back to Houston, it started smelling like was bad so I took to a mechanic. He said gas was spraying everywhere under the hood and I was lucky to be alive. Since the engine replacement it's been a disaster. All worked fine before engine went out and no lights were on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513767March 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Hi, I'm dealing with my Kia Sorento SX 2014, rpm and acceleration problems, for over two long years, sometimes shut off itself, some times codes shows up but no all the time, already changed spark plugs, High pressure fuel pump and the connector, two injectors, starter, MAP sensor, etc. My mechanic tell me today that I need to change the wiring harness, so everything is just guessing and spending crazy money, also the dealer don't know the exactly is the problem, already two years with this frustration and still don't know what to do, please I really need a very professional advice in this incredible situation, some of the codes that shows up, if I'm lucky are: P0087, P0506, P2096, P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0133, P0137 and so... but right now all of these disappeared, I read in the NHTSA web site about the problems with engine and electric components reported with this car in this specific year and I'm really worry about my family and my safety while I'm driving this vehicle, please, please, please... I already went to many different mechanic experts (Including the Kia dealership) and still nobody knows what's producing this lack of acceleration in the engine at the time of starting and its subsequent shutdown. Odometer: 200,000 km Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513230March 22, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving 65 MPH, the vehicle decelerated independently, and then failed to respond with the accelerator pedal depressed. The contact veered to the side of the road, and the engine started shaking and knocking. Additionally, the check engine and oil level warning lights remained illuminated. The vehicle was unable to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that the crank shaft sensor needed to be replaced. The contact stated that the knocking sound persisted. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512298March 17, 2023
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
I experienced a deceleration when I stepped on the gas pedal to accelerate on the interstate. I was going 65mph at the time. The emission control warning light came on so I pulled off the next exit and called the Kia dealer. I turned around and headed back to take it in for diagnostic service and repair when it started making noises so I pulled off onto an exit and the engine stopped shortly afterwards. I could turn the engine on but it would not go so I called AAA to have it towed to the dealer. The steering was difficult as well. The dealer said the engine needed to be replaced and the clock spring needed to be replaced (air bag warning light was on). This experience was dangerous and I was fortunate not to be in heavy traffic and in an area where there was a safe enough place to pull over. The car had 132,000 mi on it. The engine was replaced with a rebuilt 2014 engine but now the emissions control light just came on - not even a month has passed since replacement. I will take it in tomorrow for a diagnostic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512457March 17, 2023
ENGINE, VEHICLE SPEED CONTROL
Doing speed limit of 70 lost power for no reason had 3 mo left 500 minutes from home on vacation towed home thank God was able to get off the free way .Tried getting Kia to fix said since it was 3 .3 engine not 4 cylinder the couldn't fix it.same problem metal in oil and on dip stick see now 2017 3.3 same problem someone going to get hurt or worse now I need a lawyer.left no car and disabled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511686March 14, 2023
STRUCTURE:BODY
Delamination of body paint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511631March 13, 2023
ENGINE
While I was driving on the highway, my engine suffered a catastrophic failure without any warning. Luckily I was close enough to an exit so I was able to pull off to safety. When I stopped, fluids gushed out of the engine compartment and there was white smoke everywhere. One of the hoses to the engine had completely ruptured. I had the vehicle towed and have had it looked at by three different mechanics who came to the same conclusion - that the engine had seized and needed to be replaced, but they couldn't figure out what caused the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511667March 13, 2023
AIR BAGS, WHEELS
Sensor lights came on detecting problems. 5/7/2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510422March 6, 2023
STRUCTURE:BODY
The paint peeling is seriously dominate in PEARL WHITE and that needs to be addressed!! We have seen peeling in other colors as well. We want this to lead to a investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509863March 2, 2023
ENGINE
The car has 107,000 miles on it, and has recently started making a strange noise and it died on 2 separate occasions. I took it to a mechanic, who thought it might need a new engine. I did a little online research and all of these engine problems for Kia Sorento's popped up. I took it to a Kia dealership, to get their view on it. They confirmed it needs a new engine, but that they don't know why. I have changed the oil regularly, and maintained the vehicle properly and I don't know how a car with that few of miles on it can need a new engine, without having an underlying issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509385February 27, 2023
POWER TRAIN
The contact owns a 2014 Kia Sorento. The contact stated while starting the vehicle, the all-wheel drive (AWD) warning light illuminated. The vehicle was taken to the dealer to be diagnosed, and the dealer stated that the all-wheel drive (AWD) switch was faulty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509410February 27, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
Paint is delaminated and pealing off. Paint type Pearl Snow White. After researching online it seems this is happening to hundreds of 2014 Kia Sorentos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509058February 25, 2023
ENGINE, POWER TRAIN
Engine locked up while driving. It just stalled when in motion. Now the engine will not turn over. Mechanic says it has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509059February 25, 2023
ENGINE
Engine stalling. While driving to work about 45 minutes away my 2014 Kia Sorento stalled at a light. I put it in park, and it started right up. Coming home from work it stalled again after coming off the bridge in my town along with the check engine light on. Tried to start it and it would start and then stall and was idling really rough. Had it towed to my mechanic he said it was the VVT sensor according to the codes and that I had very little oil. My oil light would also come on way before the time to have the oil changed. He did an oil change and fixed the sensor $140.00 later after picking it up it stalled again on me 6 times. Left it at the mechanic again. $191.00 same codes told me the sensors in the engine had a lot of metal on them. They cleaned the sensors the drove my car for 20 miles no issues. Took my car to work the next day again 45 minutes away from home and it stalled again in the middle of the highway. Had it towed back to the mechanic which cost me $245.00 because with AAA I was already over the allowed miles and tows. If this car needs a new engine, I am not replacing it. Never again buying a Kia!! When I first bought the car a few years later I had received a recall notice about the engine and supposedly the dealership fixed the issue. I really don't think they did anything. Needless to say, I have already spent $450.00 on this car in a matter of 2 weeks. Let's see how much this last repair will be because it will be the last time I fix it. I will not be replacing the engine on this car. I can't afford that or to buy a new car at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509140February 25, 2023
STRUCTURE:BODY
Paint on the vehicle is delaminating. Starting on the hood an "A" pillars. It is the snow pearl color and is a wide spread problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508127February 20, 2023
AIR BAGS, ENGINE, POWER TRAIN
Vehicle engine shut down while I was driving on the highway situation was very dangerous other vehicles had to take evasive maneuvers in order not to collide with me I was very scared as I had my grand children with me the vehicle is currently at auto nation in keennesses Georgia it is available for inspection there were no warnings or other indications
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507212February 14, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that after starting the vehicle and driving at an undisclosed speed, he heard a knocking sound coming from the engine. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fractured part failed; however, the contact stated that the diagnoses was incomplete. The vehicle was not repaired. The dealer was not notified of the failure. The manufacture was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506953February 13, 2023
FUEL/PROPULSION SYSTEM
During a moderate T-bone collision at the driver rear side quarter panel, the back seat of the vehicle almost immediately was in flame, injuring all three occupants, not fatally, fire originated underneath the rear seat near the refueling port, which had the cap in place.
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#11507060February 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. Additionally, while driving at undisclosed speeds, the vehicle would hesitate while accelerating with the lights on the instrument panel flickering. The contact also stated that the side mirrors would erroneously move before the vehicle was turned off. The contact stated that while turning the steering wheel in either direction, the steering wheel would forcefully turn in the opposite direction. The vehicle was taken to the local dealer and was serviced, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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