Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11545088September 18, 2023
SERVICE BRAKES, EXTERIOR LIGHTING, POWER TRAIN
On 06/23/2023 i went to team Nissan located at 70 Keller st . took it in while purchasing new tires from tire warehouse told me about repairs that needed done that was still under warranty with team Nissan. when i took it to team Nissan they refused my warranty by telling me my car issuer was not any issue that they repaired back in July of 2022 for the amount of over 2thousand dollars. team Nissan lied to me let me leave their shop knowing the dangers just because they did not want to grant my warranty which where brakes outta tie Rodes and rear light INOP charged me 45 for en inspection to deny my warranty. I still can't drive my car because team Nissan wanted me to repay for pairs that was still covered under their own warranty my vehicle only has 120 thousand miles i was still in my year frame and way less than the miles. i prefer to bring in my documents if not i must downmload at another time cant take pic ith desktop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544902September 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. Kia sold me the car with open recalls. And did not disclose this. 2. I’m still paying on it and they had to replace the motor on 01/31/23 recall. 3. They again sent the car home with an open recall sc212 because they didn’t have the part to remedy the recall. (Brakes) 4. My brakes went out luckily in the parking lot. 5. Called Kia Customer Service they gave me the run around hung up on me left me on hold 27 minutes first. But I finally spoke to a supervisor and they agreed to have it towed to Mike Shaw Kia were I had purchased the car and who had done all maintenance and recall work. 6. Mile Shaw called me and now wants 75.00 to even look at my car. I have a11 yr old daughter and myself I have to take to school and work. This is a major recall I refuse to jeopardize my child’s life in this vehicle but I cannot afford to pay them anything plus the car payment insurance. And now I’m walking on top of all this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543995September 12, 2023
ENGINE
Engine was replaced in 2021 due to oil consumption issues. After copays and having a rental car for 2 months while waiting for repairs I shelled out about 7k. Now catalytic converter has failed, about one week after last oil change. Extended coverage is just over by mileage according to dealership and unsure if Kia will cover, awaiting response. After researching this issue with my vehicle, I found other owners who had the same issue and suggested it should have been replaced with engine as there was a past recall for this. Others stated that Kia is not covering even though there was a recall. Even if they covered the parts that would help substantially. Car currently at service center at Kia dealership awaiting to see if Kia will assist at good will or cover under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543309September 7, 2023
STRUCTURE:BODY
I have a Kia 2014. Sorento, Snow White mother-of-pearl. In the summer of 2019, I first noticed paint peeling (or what bodyshops call delamination) on the windshield frame. My paint started peeling off in a tiny spot, it looked like a tiny chip of paint the size of a piece of rice, but quickly started flakes all over the body. The dealership says that this is not cover a warranty, since I am not the first owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539700August 21, 2023
STRUCTURE:BODY
At first, I thought it was due to normal wear on the vehicle. And would need a touch of paint job. I started seeing other vehicle with the same areas of paint issues on the road as mines. 2014 Kia Sorento LX - Pearl White paint peeling around windshield and off hood. Bubbles started forming form under paint and paint blisters and peels away quickly in large chunks from vehicle. Went to dealership and they told me paint is only under warranty for 36k miles, but after seeing all the complaints online with white Sorento, I realized there is a problem with KIA paint. However, they suggested calling Kia directly. When calling them they have no recall for this paint issue that has been caused by a defect in the paint that for some reason happens after their 36k miles warranty.Kia neeed to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539474August 18, 2023
ENGINE, SERVICE BRAKES, SEAT BELTS
We bought the car 6 months ago from a dealership and since then the breaks are bad the engine makes this strange noise it always smells like oil is burning. The seat belts don't stay latch and I hr suspension is all over the place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539183August 17, 2023
ENGINE
After work, a severe dust storm hit. I drove to the grocery store and then home (30 miles) in the dust storm. The next morning, as I was driving to work, I heard a weird knocking noise, but no engine lights came on. My car would not start during my lunch break, nor when I got off work. My boyfriend tried to jump it off. When that didn’t work, we traded the battery out since it was still under warranty. That did not work. We went back the next day and checked my oil levels and other fluids - all were good. My boyfriend then hooked up his small code reader which didn’t read any problems. The next day my mom started the car by putting the spare key up to the start button. She took it to Gene Messer Kia about 5 miles away. She said no engine lights came on, but the engine was knocking. Once she turned it off the mechanics were not able to start the car again. They looked over it and said they could not find any reason for my engine to have died. I asked them if it could have been the dust storm. They said no; the engine was well sealed, block was not cracked, oil levels were good, etc. They quoted me $11,521 for a new engine. However, I did not want to pay that because my car was only worth $5,500-7,000 (trade-in verse private sale) according to Kelly Blue Book. I called my insurance and had an inspector come look at it hoping he would be able to say the storm caused the issue and total my car so I could pay off my loan. However, they also could not find a cause for what happened to my engine. We sold it to Peddle.com.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536733August 6, 2023
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
Well my boyfriend and I where getting the car straightened up swept out wiped down and cleaned up and drove it from one part of our yard to the other and we had to finish what we where doing before that so and hour or so later when my. Boy friend went to go finish the car he realized there was smoke coming from the driver's side and opened the front door and the whole front driver seat was on fire so we got it put out and then we realized we needed to get the car as far away from the house as we could as soon as we got the fire out so I found a lid to it on I had to push a release button under the shifter to move it outta park and stear it away from any other houses or objects so we did that and then the lights for the heated seats on the driver's side came on again without the key that I know of being in it or nothen and it just being on fire so we u plugged to battery and called kia and a town truck
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11536755August 6, 2023
STRUCTURE:BODY
Paint is peeling off of my Kia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535781August 1, 2023
ENGINE
Car recently hit 103,000 miles and was taken in for its scheduled oil change. Mechanic discovered that only a single quart of oil was left in the engine during the oil change despite regular maintenance. Metal flakes were found in the oil that was removed which points to a similar recall with the engine bearings identified in 2017. However, the VIN of this vehicle is not showing up in the recall list. Mechanic is recommending the engine be replaced in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534947July 28, 2023
UNKNOWN OR OTHER
I bought this 2014 kia sorento about 2 years ago from a small dealer. When I bought it there was minial peeling above my window on my hatch. When I bought my car it was already at 169,000. miles on it. In the last 6 months the paint has rapidly been peeling off on my doors and getting worse on the hatch. My car is currently at 205,866 miles. So in that time it started peeling off in 6 different areas. Over the winter when the first spot peeled we attempted to cover it up with a car paint in a panic afraid that it was going to rust. Although we noticed that the other spots where the paint is peeling and looks to be bare metal isn't even rusting. The thing is with these spots it wasn't starting with a chip then spreading. These spots were bubbling and then breaking and falling off while on the streets and the highway. We are very confused on why the paint is bubbling up then peeling off. After that inital tear in the bubble it continues to peel from there and get worse. Im afraid to was my car because the amount of the amount of paint that will come off. We also noticed that this wasn't the first time it has happend with my car. Like i said I bought it from a small dealer and after the right spot started peeling we started to take a clsoer look and we could see that some of the spots peeling have been previously covered up and resold. I just want my paint fixed for a mistake the manufaturer made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533448July 20, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
In May of 2021 my 2014 Kia Sorrento had major engine problems. I brought it to Myrtle Beach Kia immediately and after 5 months of back and forth and paying for rental vehicles, I was told that they would not cover any repairs due to the Recall! I then paid $8, 663.63 for a repair that was never fully completed. Immediately after receiving vehicle back, check engine light was on. Numerous call to the dealership and I was told dont worry it just needs to cycle through. My vehicle has NEVER been properly serviced by them. I have kept up will all oil changes and maintenance in the meantime. I was told the check engine light codes were PO335 & PO 0018. I have had the Camshaft Bank Sensor and Crankshaft sensor replaced on [XXX] and this vehicle STILL has same check engine light on and is not receiving proper power while driving. I looked up recalls and found that currently recall 21 V331000 is in effect, this recall is a major safety issue especially being that I have 3 children that I drive around in and there may be a fire! I called Myrtle Beach Kia and the earliest they can get me in to service is a month from now, on [XXX]!! I feel that especially after everything I have been put through with this vehicle and the amount of money I have put out, that a loaner car would be offered to me to drive while waiting for them to fix the safety recall. Please contact me at [XXX] or [XXX] and please contact kia to allow a loaner vehicle to be used while waiting almost 1 month for the service. Thank You in advance for hopefully your concern and remedy to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532370July 14, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that after an oil change and driving approximately 1,200 miles, there was no oil in the engine. The contact stated that there was no visible oil leak. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531991July 13, 2023
ENGINE
iT APPEARS MY CAR IS BURNING OIL, THERE IS NO LEAKAGE. I KEEP OIL CHANGES ON A REGULAR BASIS AND NOW CHECKING OIL LEVELS DAILY. IT IS USING 1-1.5 QTS EVERY 2 WEEKS. THIS PROBLEM WAS FOUND WITH LAST OIL CHANGE. MY CAR NOW SEEMS TO SEIZE WHEN TAKING OFF INCONSISTENTLY. I DON'T KNOW IF TWO PROBLEMS ARE CONNECTED. THERE ARE NO WARNING LIGHTS COMING ON. I CONTACTED CARTOWN KIA ABOUT 3 TIMES BY PHONE, LEAVING MESSAGES, AND ONLINE BUT NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531349July 10, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2014 Kia Sorento. The contact stated while driving 50 MPH, the vehicle lost motive power, stalled, and shut off. There was no warning light illuminated. The contact was able to safely pull over on the side of roadway. The contact was able to restart the vehicle; however, the vehicle restarted rough, but then started operating normally. The vehicle was taken to the dealer for diagnosis, but no cause for the failure was found. The manufacturer was not contacted. The failure mileage was 41,000. The contact went to the dealer who was going to charge 1hr out of 3hrs, if they found anything wrong with the vehicle. They didn't find anything and released the vehicle to the contact stating they would not take off immobilizer, now and go do what u have to do. The contact stated because of this the vehicle was traded in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531462July 10, 2023
STRUCTURE:BODY
The body of vehicle has paint chipping away in large pieces for no apparent reason. The color is a pearl white
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531186July 9, 2023
STRUCTURE:BODY
My kia Sorento is severely peeling paint. it comes off in chunks. Since it has starting peeling above the passengers side door, it has not stopped. I saw that several other people have had this complaint and Kia has not fixed it yet. Kia will not agree to fix the paint job. My car has a SWP color on it and won’t stop peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531225July 9, 2023
ENGINE
My son was driving the vehicle and was luckily stopped in traffic at a stop light. All of a sudden the RPM's dropped and the engine shut off. The car would not start and had to be pushed to the side of the road in heavy traffic. While waiting for a tow truck, we noticed the engine oil was completely dry. There had been no warning such as oil lights, engine lights, burning oil smells or leaking oil. The oil had just disappeared without warning. After the vehicle was towed to the local KIA dealer, we were told that the engine had seized. This vehicle has been maintained consistently since the day it was bought brand new. We have records from all maintenance that has been done on this vehicle. The local dealer told us it would cost $11,000 to replace the engine. Unfortunately, that was an expense that we could not afford so the car sits in non working order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528365June 22, 2023
UNKNOWN OR OTHER, FIRERELATED
On January 8, 2023, my 2014 Kia Sorento burnt up. I was driving down the street when I could see smoke and smell something burning. I stopped the car and got out just in time. It exploded and totally burnt. I have a video but it will not upload.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528166June 21, 2023
ENGINE
Engine seized. No check engine lights on. Was driving and it made an awful noise and that was it. We have not drove it since. Took it to our local auto mechanic he refused to touch it. Told us it needed a new engine. We are an hour and half a way from a kia dealership. We can't afford to have ot towed that far. I am making payments on a car that i can not drive. I have called kia many times to see what to do. They said to have it towed to a dealership. We live on a limited income. I keep checking to see if my car is on the recall list it is not but should be. It has done what all the other engines that have been recalled have done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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