Kia Sorento Complaints (2022)

228 consumer complaints on file.

#11485423September 20, 2022
VISIBILITY/WIPER
We have a new 2022 kia Sorento. the windshield without any impacts at all cracked overnight in our garage. from lower driver corner up across to passenger side right in line of sight of driver. Kia refuses to answer there phones to remedy this problem. there are several complaints and a possibly class action suit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483518September 8, 2022
ENGINE
My inverter radiator was punctured by road debris while driving down a highway and caused the coolant to leak out of the radiator. I received a "Refill inverter coolant" service warning then "Service Hybrid System Immediately Stop Safely" service warning and had to pull the car onto the shoulder. I called KIA roadside assistance to have my car towed to the KIA dealership and was informed the following day (9/2/22) of the damage. Unfortunately, this damage was not covered under warranty because it was external damage. However, due to the design of the front grill, debris is easily able to pass through the grill and strike the radiator because the grill has large spaces for debris to pass through and the inverter radiator sits directly behind the grill. THIS IS A DESIGN OF MANUFACTURING ISSUE and should be recalled and covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482790September 4, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Smell something burning like electric
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481611August 28, 2022
VISIBILITY:WINDSHIELD
I purchased my 2022 Sorento brand new in Dec 2021 and by end of January 2022 a small crack appeared near the top left corner (driver side) of the windshield near the edge; note the windshield is frameless/no cover or border on the glass. There is no indication that anything caused the crack; there is no indention as if anything hit it. I park in a private temperature controlled garage at my home. The crack has grown diagonally across the front of my entire windshield at this point since the dealership refused to help and I was quoted 1,300 to replace which is unfair. I am driving a 2022 which is visibly unsafe and who has an extra $1,000 to fix a defective windshield on top of paying a car note. This is a inconvenience and a safety issue because of my increased risk of crash or injury. I have seen numerous posts about this problem which indicates this is not just a me problem. I believe my windshield cracking is a defect caused by the manufacturer and I should not be responsible for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481343August 26, 2022
SEAT BELTS
I received a recall notice for a problem with the front seat seat-belt pretensioners, which apparently deploy abnormally and may project metal fragments into the passengers. Despite being told the repair should only take 1 hour, I cannot get an appointment for 2 months to get it fixed. I have also called Kia corporate but they were unhelpful as well. I do not think 2 months to get a safety recall repaired is reasonable or safe and want to lodge a complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481294August 25, 2022
POWER TRAIN
While driving on the highway, a warning message came on the screen that read "Stop Car Immediately". After getting off the highway, the car suddenly slowed down on the major road. Fortunately, I was in the right lane and able to turn off the road into a nearby parking lot. I had to get the car towed to the dealership overnight. In the morning, a representative of the dealership drove it around their building and said he didn't notice anything wrong. However, when I went to pick up the vehicle and tried to drive it off the lot, the same message appeared again, and the car wouldn't move. I went into the dealership and got the service tech. I showed him what was going on, and he confirmed the problem. They kept the vehicle to run more tests to determine the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480894August 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Last Tuesday, August 16, I parked in the driveway at around 8 PM. After about 2 hours I heard car alarm. I looked out window and saw flames engulfing rear of vehicle. Called 911. Firefighters extinguished flames. Fire crew stated fire was likely electrical and started near tow hitch receptacle. Tow hitch was installed by Kia dealer weeks after I bought car; they told me it was an OEM hitch. I'd never used the hitch until the day of the fire. That afternoon I bought a Kuuat bicycle rack with lights. Bike store installed the rack and plugged it into the hitch receptacle. I did errands for several hours with nothing appearing amiss. Then parked, and fire started hours later. No injuries and no other damage. Looks like total loss, but State Farm hasn't confirmed yet.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11479782August 17, 2022
VISIBILITY/WIPER
While driving our brand new car from dealership, a small stone must have hit. It made a 2-3 inch crack and by the time we were home it was already 12 inch crack. It had happened to me in my Audi and the only thing I could see is a small point in the windshield which I was able to fix. Googling around it seems like I am not the only one who is facing this issue and there was in fact some recall too in the past with Kia cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479827August 17, 2022
VEHICLE SPEED CONTROL
The contact owns a 2022 Kia Sorento. The contact stated that their vehicle was parked in their driveway with the vehicle off and unattended, an hour later the vehicle rolled away and crashed into a neighbor’s fence. The vehicle came to a stop in the neighbor's ditch. No warning lights were illuminated. There was damage to the neighbor's fence as a result of the crash. The vehicle was towed to the dealer where they rejected to diagnose the vehicle until the cosmetic repairs were completed. The vehicle was not diagnosed or repaired. The contact mentioned that in order to prevent another roll away when parking he utilizes rocks under the tires and activates the emergency brakes. The manufacturer was made aware of the failure. The approximate failure mileage was 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478279August 8, 2022
POWER TRAIN
CODE P1C2D03 POSSIBLE CONDITION WITH TRANSMISSION CONTROL SYSTEM. Kia Red Engine displays on dashboard,as the transmission disengages and will not engage in Drive or Reverse.Transmision locked up on highway and engine revved up to 5800 rpm's.Kia started to smoke and AAA towing needed to be called.The Kia sits at Dealership with another Kia Sorento brought in a week earlier with same problem.Kia Engineers are evaluating the problem since it's 2022 with 2017 miles and this is the first year with a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471967July 1, 2022
ENGINE
On 06/29/2022 brand new vehicle with 775 miles had a transmission failure warning appear on the dashboard. "Transmission system error! Check transmission oil immediately!" vehicle became sluggish and had to turn on hazards to crawl it back home. Brought to local dealership and they could not see any error codes or replicate the problem and gave us back the vehicle. On 07/01/2022 with 865 miles the error message re-appeared with engine performing sluggishly - turned on hazards drove it into dealership so they can see and try to identify problem. After researching online, several Kia Sorrento's are encountering the same error and transmission failures with less than 2,000 miles. Kia is failing to identify and remedy the issue nationally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471905June 30, 2022
SEAT BELTS:PRETENSIONER
This has been recalled after the car arrived to the dealership but before I purchased (it was a special order). I have not been able to purchase for over a week while I wait for the part. My complain is the timely action on this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471673June 30, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
My vehicle has only 8,672 miles and the vehicle brake rotors are warped and shake violently from normal driving. I seen other complaints online with the same issue saying the vehicle has a undersized brake system that produces a lot of heat. Also I have had a issue where I would be coming to a stop slowly and the brake pedal feels like it grinds or makes a crunch noise, also I have had twice where I get a message on my dashboard saying “check ESC” I’ve called dealer and they told me I can drop off vehicle to get it looked at but if the warning lights or messages don’t stay on then for me to come back when they are on constantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470226June 21, 2022
ENGINE
Vehicle at a red light and complete stop would not respond when i tried to accelerate. I turned car off and tried turning back on and it wasn't until a couple minutes later that car then turned back on. Dealership unable to identify problem and it happened again 2 months later with my 1 year old in the car. This time it happened while on the highway that car would not accelerate putting my 1 year old and myself in danger. Dealership again says it sees nothing wrong with the car and is charging me to test the fuel. Sounds like KIA has a problem on their hands that they should address before a terrible accident happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470208June 21, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
6700 miles and vehicle began exhibiting Check ESC, Check Engine, Emergency Brake lights. Daily driven, vehicle does not sit for more than a day at a time. 7092 miles now, local dealership inspection lead to concluding that a rodent has chewed through wires and must be repaired. Claims KIA warranty does not cover such damage. Of the SEVERAL (6+) vehicle I have owned/financed/driven over the last 3 years, this is the first and only incident involving a wiring harness chewed. NOT HAPPY! Quick research shows there's a bit of a problem with KIA manufactured vehicle including Soy-Based wire shielding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468876June 12, 2022
VISIBILITY/WIPER
We were driving and did not even hear anything hit the windshield which tells me how small the pebble or whatever it may have been was in size. Saw a small crack and within minutes it spread to about 6-7 inches long. A day later it’s spread halfway across my windshield. I have owned different cars and having this one BRAND new off the lot for barely 5 months - this should NOT have happened. This shows how weak and poorly made these windshields are by Kia. Shame on them for making a poor product and then not having responsibility to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467910June 7, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
While driving at highway speed the vehicle lost power and all warning lights on the dash came on. Fortunately the traffic was light and I was able to get off the highway. It was early Sunday morning but if I had been in heavy traffic or construction it could have been much worse. The vehicle died and wouldn't start again. The vehicle repeated this 3 other times. It went to three separate dealerships for repair but none could find a problem. They saw all the codes for past problems but nothing was current so couldn't be diagnosed. Twice it wouldn't start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467744June 6, 2022
ENGINE
Suddenly, my vehicle Kia Sorento Ex AWD X-LINE lost power while exiting a NY Highway. I and my partner And possibly other drivers on the road could have been seriously injured if there were cars behind us. Possibly, we could have lost our lives if malfunction occured while driving on the Highway. Turned Engine Off, then turned it back on and the care moved ok. Few days later, I drove locally and Lost Power......keeping on pressing the gas pedal finally allowed the care to continue normally. This situation happened Two (2) times. The Vehicle was on the 'Smart' setting'. There was no warning lamps, messages or other symptoms. Dealer drove, checked and scanned car for Codes and reported None was found. I'm very concerned that my car would suddenly loose power while I'm on a highway. Reported incident to Kia Corporate Customer Service today (https://1stbestservice.com/submit-complaint/).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467379June 3, 2022
SERVICE BRAKES, STEERING
This vehicle has less than 10,000 miles on the odometer and the brake rotors are warped. They are undersized and will overheat under normal braking. Called the dealership and attempted to get warranty work complete, however the manufacturer, KIA Motors USA, has not responded or offered to replace the rotors under warranty. This isn't the only Sorento with this issue, I have submitted one similarly last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466724May 31, 2022
SERVICE BRAKES
Breaks failed to engage while driving on the highway, which almost caused us to have an accident. The car was leased a few months ago so very concerned and will be taking it to the dealership. The autonomous emergency breaking system engaged and prevented the accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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