Kia Sorento Complaints (2021)

276 consumer complaints on file.

#11474272July 16, 2022
POWER TRAIN
Transmission failure—car stopped driving mid-drive. Thankfully I was driving on a suburban street at low speeds, but it could have been dangerous in another circumstance. The car was towed to a Kia dealership and they claimed it was fixed after a week, however they could not successfully start the car when I went to pick it up and I had to leave it at the dealership. Additionally, the paperwork I was given that detailed the service did not match the records the service department had. After several weeks and despite attempts to contact them, I have received no updates. The check engine light came on after the initial failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473500July 12, 2022
POWER TRAIN, ENGINE
Vehicle stuck in high RPM until I parked and restarted vehicle. Additionally continues to rock back and forth while parked and jumps forward significantly upon braking and acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473228July 10, 2022
POWER TRAIN
Transmission started slipping after 25,000 miles, very scary in traffic. Got home and transmission completely failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473122July 9, 2022
STRUCTURE:BODY
Fuel tank door won't open. It supposedly locks and unlocks with the doors but it gets stuck locked, couldn't get fuel. Had to find something like a coat hanger to stick in and jimmy it open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473119July 9, 2022
POWER TRAIN
Wet clutch went out causing the car to stall and stutter, that has been replaced and now it is struggling to shift into 2nd gear. Jerry shifting and high rpms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472183July 3, 2022
UNKNOWN OR OTHER
Inverter fluid light has been coming on and staying on for over a month. It impedes the view of the digital display. The dealership has no fix nor any rental vehicles to bring my vehicle in. I have had this vehicle for 14 months. No one can tell me if this consistent light is harming my vehicle nor is there an urgency to repair. Unacceptable in a 40 grand vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471496June 29, 2022
ELECTRICAL SYSTEM, ENGINE
There is a constant error happening daily where a warning shows “refill inverter coolant” it takes up the main display and no dealer has a fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471515June 29, 2022
ELECTRICAL SYSTEM, ENGINE
Inverter coolant refill light will not turn off. This is available for inspection. This could be a possible fire risk. Issue has been confirmed at dealership. Components have been inspected by manufacturer. Issue started around 23,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471393June 28, 2022
ELECTRICAL SYSTEM
There is a warning message stating "Refill Invertor Coolant" that keeps coming up. The coolant is already full and the car functions normally. However, the warning message can only be cleared for a few seconds before it returns. The message covers up other information on the display such as digital speed and driving warnings such as lane departure. I feel this is an unsafe condition. The dealer I talked to said they are aware of the issue and trying to resolve it on another customer's car. At this time they are unable to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470966June 25, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Car jumps when going into reverse, going into a stop and coming off a stop. Hesitates off of stops. Feels like it goes into neutral when going around bends. When I’m park, it rocks back and forth and rpm’s go down. It’s been happening since I bought the car a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470195June 21, 2022
POWER TRAIN
car suddenly stopped going while driving on interstate, almost like the car went into neutral while driving. It started back again after a few seconds and thankfully I was coming down a slight incline and was able to keep coasting while trying to get off of interstate. I pulled over and it seemed to be fine again so I continued home and when driving up my driveway it did it again and I could not get it to go forward to pull into garage. I was able to put it in reverse and back up and then after that it went into drive and pulled forward but then I tried reverse again just to see what it would do and then it would not reverse and would just rev up like it was in neutral again. I have called 5 Kia dealerships this morning and nobody seems inclined to look at it or to assist me with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469544June 16, 2022
POWER TRAIN
We have been having a few issues with our sorento. 1. There will be times when the car wont accelerate or go past the current speed. The first time this happened, we were traveling on the highway and it was difficult to pull over to safely pull over. We had to restart the car completely and let it rest then restart it. The second time this happened, was right after it was "fixed" by the dealership and I was able to safely pull over and restart the car. 2. The second issue is the car will jerk violently when shifting in reverse or down shifting to a stop while driving in automatic. When we originally took the car in for this issue (not even a full year after purchase), a transmission leak was said to be the problem and fixed. This worked for a few months then the issues started to gradually return. The car will also jerk forward and back while sitting in park. While this issue isnt as dangerous, the hesitation in the movement of the car could put myself or my family at risk if the car will no accelerate or decelerate in time. No warning light or problem indication is given when this problem arises. .\
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468015June 7, 2022
ENGINE, ELECTRICAL SYSTEM
The inverter coolant refill light will illuminate at all times even with the system serviced. Kia has serviced the system but has no solution on how to stop the light. The light also blocks out any other warning that may happen on the dash. With the light illuminated while driving, it is impossible to determine if the system is empty to cause a fire or just a faulty light. The dealership has confirmed the faulty warning light. There are no computer codes associated with the warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467676June 5, 2022
POWER TRAIN
While driving the car displayed a notice in the dash stating “stop safely immediately” . We stoped the car in on the edge of traffic. After we restarted the car we shifted into Drive but the transmission wouldn’t allow the car to move. The car had reduced RPMs and wouldn’t move in drive or reverse. Ultimately had to have it towed to a nearby dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467667June 5, 2022
POWER TRAIN
Transmission down shifts hard when coming to a stop or putting it in reverse. Car has been to the Kia dealership were we where told this normal. We had a expert look at the car and his diagnosis was there is something wrong with it. You can here the Transmission making a clunky sound when coming to the stop. People in parking lots have noticed this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466972June 1, 2022
UNKNOWN OR OTHER
Unknown. I was driving down the express way, when I heard a big bang. Glass all through my car. I looked up and noticed that my sunroof had exploded. This is very dangerous and really scary while doing 70+ down the freeway! Something needs to be done. Doesn't seem like kia warranties their glass and insurance companies want to charge the deductible for something that wasn't even anyone's fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465482May 20, 2022
POWER TRAIN
Transmission has to be replaced. Car shut off, redlined when gears switched, struggled between gear shifts, would not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465321May 19, 2022
ENGINE, POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 11,978.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464850May 16, 2022
POWER TRAIN
I began having issues with my car rolling forward around a foot or two after coming to a stop. This was very disconcerting as it meant that I could not be sure if when I stopped, I would not roll forward into another car or something else. It also twice began having a difficult time shifting automatically after idling for 10 minutes, I switched to manual and eventually got it to shift that way. I took it into my local dealer to have it looked at and they assured me this is just how the transmission is. It was driven only a few times over the next two weeks, then I went to pick up my daughter from school and after she got in, it began having a serious issue with shifting, only shifting automatically once RPMs reached over 5,000. I could not get the manual shifting to work at this time. Additionally, the engine light came on. We slowly made it home and I made an appt to have the dealer look at it again. I have now been told I need an entirely new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464624May 14, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car has been having issues with not starting many times also dealership was contact also was serviced and still having issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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