Kia Seltos Complaints

532 consumer complaints on file.

#11521528May 11, 2023
ELECTRICAL SYSTEM
The analog speedometer stopped working on 5/10/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521499May 11, 2023
ELECTRICAL SYSTEM, ENGINE
Two issues with my vehicle: 1. When driving and stopped at a red light, the stop/start technology will engage, turning off my engine. Upon the light turning green again, my foot comes off the brake to hit the acceleration but the entire dashboard/electrical system restarts like the car has just been turned on. It has done this mid-driving (foot on the acceleration) as well; killing the entire electrical system. No warning lights or messages appear. 2. When driving longer distances (20+ miles), sometimes the vehicle engine will not turn off. I drove a distance of about 20 miles; got to the destination, parked the car and hit the start/stop button to turn off the engine. The entire interior electrical/dash was off but when I hopped out of the vehicle, the engine was still running. I have to re-enter the vehicle and turn it back on and off just to get the engine to turn off. No warning lights or signals appear. The dealership won't fix my issues; says they can't recreate the problems but I do have video evidence that the problems exist. It has happened periodically since I purchased my vehicle, a 2021 Seltos SX, in March of 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521315May 10, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A deer was hit at 60mph with frontal impact. The collision warning did not alarm, however after the collision, the light was illuminated. The airbags did not deploy. The front end damage was estimated at nearly $11,000 but no airbags deployed with this high rate of speed and impact.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11521143May 9, 2023
ENGINE
Car has a serious rod knock since 7000 miles. They say nothing is wrong. Plus the engine burns a qt of oil every 600-800 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517186April 15, 2023
ENGINE
Bought vehicle new. At 30,000 miles, oil change came up off the stick. KIA did oil consumption test. Said it was within industry standard. Just had another oil change at 36,000 miles. Off the stick again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516177April 9, 2023
UNKNOWN OR OTHER
NO ACCIDENT HAS OCCURRED AT THIS TIME. I AM JUST REPORTING WHAT I CONSIDER A SAFETY HAZARD DRIVING CONDITION. The push buttons for hill control and all wheel lock are on the wrong side of the console for the shifter handle. They cannot be seen without taking eyes off of the road and leaning around the shifter handle. It's like this set-up was designed for foreign designed KIAS where the driver is on the opposite side from American drivers. There are empty button positions on the driver's side of the shifter console that can accommodate these control buttons and eliminate the AMERICAN driver from removing their eyes for an extended amount of time to see which buttons they need to use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512259March 16, 2023
UNKNOWN OR OTHER
When driving the 2023 Kia Seltos on several occasions, it lunges / jerks / lurching forward frequently. At times, when I’m at a stop the car seems as if it’s going to stop by jerking, or lunging or not getting enough gas. I took it to the Napleton Kia in Calumet City, IL on 2/4/2023 but they say they didn’t find anything. It has occurred: 2/9/2023; 2/16/2023; 2/22/2023; 2/27/2023; 3/3/2023; 3/7/2023; 3/13/2023. The lunges / jerking / not getting enough gas has occurred when the weather seems to be damp and or wet ( rain or snow).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512000March 15, 2023
ENGINE
RECALL INFO: 21V-259 recall for inconsistent heat treating process for piston oil rings. The dates for use of the recalled piston rings Nov 20,1019 -Oct 15, 2020. My Seltos was in production at the time the damaged oil rings were used. I took my Seltos in for the repair, MY VEHICLE WAS NOT repaired. A vibration test was done and a program update was installed to detect vibration. The vehicle still has the recalled damaged oil rings. Received a recall notice for Piston Oil Ring in summer of 2021. I took the car on July 20, 2021 for recall (21V-259). Kia's number for this recall is SC209. Piston Ring Inspection performed; Vibration scan completed. No parts replaced. During one of my oil changes in October 12, 2022, oil change shop had noticed sludge build up and recommend that I receive their engine cleaning service, so I did and thought it was strange as the mileage was at 41,250 and my last oil change on 6/20/2022 the mileage was at 37,723. In November of 2022, the vehicle began stalling at stop lights - no service lights present before or after the car stalled. I called the dealership immediately, they could not look at it until November 2, 2022. Report came back as unable to verify customer concern. BUT the paperwork shows another update regarding the oil piston ring. On January 30, 2023, the car stalled again 3 times on my way to work and then stalled for a final time and would not start. None of the Kia dealerships that I have contacted (including where I purchased the car from) are willing to do anything about this. The car is not drivable and I'm still making payments on a car I can't use. Kia REFUSES to provide me with the tech-line paperwork that determined that my car was not covered under warranty. I've been advised to hire an attorney.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511519March 13, 2023
FUEL/PROPULSION SYSTEM
A Unknown component has failed with the vehicles fuel system. The service center at the Kia Dealership was unable to clear the associated Check engine light after numerous attempts. This is the Third time I tuned in for this same reason. The First time they attempted to resolve by replacing O2 sensor. After a Few weeks the Check engine light returned. Then I was told it was my Spark plugs. After one trip from dealership to home the check engine light appeared again. I returned to service center and it has been there for over a Month. Kia corporate scheduled a Tech to come and Assist with the problem. I am deeply concerned that my safety may be at risk for a Faulty fuel system that may fail while I’m in route to work. I work for the Utility 74 miles away from home and I am an Essential worker to the great city of New York. I support the Transmission cable systems reliability and respond to emergency directly with this Vehicle. I am requesting assurances that I will not be the first of many in a future realized safety recall. The Company has had Many most recently with these kind of fuel system failures if my memory serves me right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510715March 7, 2023
ELECTRICAL SYSTEM, ENGINE
Vehicle stalled and shut completely off then back on. Vehicle shut down during an attempted left turn almost causing deadly collision with oncoming traffic. Vehicle completely a hard break, shut off then back on in the middle of a left turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510509March 6, 2023
ENGINE
Our 2021 Kia Seltos with 19K miles, stopped running at 55 mph. The engine also started producing a slight knocking noise. The dealer asked for maintenance records for proof of oil changes. We provide them, but we have been getting the run around from both dealer and Kia Corporate, each telling us that the other has denied our claim and and now have been denied a repair once again after 8 phone calls.. There were no warnings, light or over temp indicated on the dashboard. The engine actually still runs.They have told us that the oil was low and that there was sludge in the valve cover. This engine apparently consumed 4.5 qrts of oil in 4K miles. The warranty oil change for this engine is 7500 miles of which we complied with as indicated by the invoices we submitted. There is known and documented problem with oil consumption with this engine. Please advise...Thnk you [XXX] and [XXX]. [XXX]. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507650February 16, 2023
ENGINE
The contact owns a 2023 Kia Seltos. The contact stated that while at a complete stop with her foot on the brake pedal, the vehicle independently lunged forward without warning. The contact also stated that while the vehicle was parked, the engine revved uncontrollably without warning. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507114February 13, 2023
VISIBILITY:GLASS, SIDE/REAR
Driver side rear door glass exploded spontaneously at 65mph for no reason, sending glass all over the interior. Was on a two lane highway in a remote area with no other traffic. Outside temperature was about 15 degrees. With no other underlying cause apparent. Stopped at the dealer immediately afterwards to have a warranty claim submitted. Kia denied the claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506749February 11, 2023
ENGINE
I HAD MY OIL CHANGED ON 1/31/23; FULL SERVICE WHICH INCLUDED THE OIL FILTER. ON 2/7/23 I TOOK MY CAR IN TO HAVE THE TIRES ROTATED AND I WAS TOLD AT THAT TIME THAT THE OIL WAS LEAKING (SEE ATTACHED LINK) FOR VIDEO https://59366-3.iserviceauto.com/bb86c72ec423e6b2cf9b4cb7be840d0c071f0280 WHICH WAS RECEIVED FROM LAFONTAINTE TOYOTA HYUNDAI KIA SUZUKI SCION. IF I HAD NOT TAKEN MY CAR IN FOR THE TIRE ROTATION I WOULD NOT HAVE KNOWN THE OIL WAS LEAKING AND ENGINE DAMAGE WOULD HAVE RESULTED. NOW I AM GOING TO PANIC EVERY TIME MY OIL IS CHANGED. THIS NEEDS TO BE A RECALL BEFORE OTHERS EXPERIENCE THIS CATASTROPHE. I WAS TOLD THAT THIS HAS HAPPENED TO OTHERS AND IS NOT A RARE OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506747February 11, 2023
ENGINE
Engine is consuming or burning oil. 2.0l. Left me stranded on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504899February 1, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Kia Seltos. The contact stated while driving 60 mph, the sunroof shuttered without impact. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 51,268.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504398January 30, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
My car sensors go off when they aren’t supposed to. My front collision sensor goes off when cars are 2 cars in front of me. My side sensors will go off when I’m im the only one on a street. My console has electrical issues… internal issues. This car qualifies for Lemon Law. That’s how many times I sent it in and they were unable to repair it. Please investigate Kia 2023 seltos. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504243January 28, 2023
ENGINE
Two weeks after the car was repaired for a misfiring enginer, the car started misfiring again, luckily this time prior to starting to drive on public roads. Car was towed back to dealer and they replaced spark plugs; picked car up from this fix today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504242January 28, 2023
ENGINE
The engine started to misfire which caused sever shaking of the car. This resulted in the car being difficult to drive and inconsistent engine power. The car was inspected by a Kia dealer and it recognized the codes upon scanning of the misfire. The Kia dealer moved spark plugs between cylinders and said it was fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503833January 26, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Summary: Failure of Vision system causes unpredictable computer behavior, and such failure may not be known by vehicle operator. 3 Separate Incidents on same car . Occurance 1, 10/22: Brakes locked (with smoke) and stalled in heavy traffic; fortunately traveling only 5MPH so no accident. Restart allowed car to run, although rough. NOTE: Front collision Avoidance turned OFF but computer reset system anyway on camera failure. Kia towed to nearest dealer, admitting that it is NOT SAFE to drive. Once computer went blind, the front vision system reset defaults-including braking control. The Camera system was replaced, seamingly fixing situation. *Occurance 2, 12/29/22 HOA cruise control set at 65, traffic moving 50- car started to accelerate, not seeing car in advance. Braking put up a dashboard message "HOA Disabled, Radar blocked", then "Conditions not met, radar blocked". I also discovered that Front Collision Avoidance was not functional. NOTE THERE IS NO CONSISTANT WARNING TO OPERATOR, only periodically, a "FCA disabled, Radar Blocked" message appeared, but would disappear within 5-10 minutes (but system was still offline). visit 1, 1/10 > No problem found, reset default settings visit 2, 1/17 > took back to dealer again- problem replicated, camera ordered visit 3, 1/24 > vehicle dropped off for camera replacement *Occurance 3, 1/24, System failed on test drive after repair. Dealer did not provide details. Dealer arranged rental "This car is not safe to drive"
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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