Kia Optima Complaints

7,843 consumer complaints on file.

#10884133July 11, 2016
UNKNOWN OR OTHER
PURCHASED A USED 2012 KIA OPTIMA ON 5/18/15 WITH 20,000 MILES ON IT FROM A KIA DEALERSHIP WHICH CERTIFIED THAT THE ENGINE WAS COVERED UNDER WARRANTY. CAR WAS SERVICED FOR OIL CHANGES AT THE RECOMMENDED INTERVALS. THE LAST OIL CHANGE OCCURRED ON 5/24/2016 FOR WHICH I PROVIDED A JIFFY LUBE RECEIPT. THE ENGINE FAILED ON 7/4/2016 AT WHICH TIME THE CAR HAD 39,520 MILES. PRIOR TO THE OIL CHANGE ON 5/24/2016 I HAD THE OIL CHANGED ON 2/26/2016 FOR WHICH I PROVIDED A HAND WRITTEN RECEIPT AS THE GARAGE IS NOT A NATIONAL CHAIN AND DOESN'T HAVE COMPUTERIZED RECEIPTS. KIA MOTORS IS REFUSING TO HONOR THE WARRANTY BECAUSE THEY SAID I DON'T HAVE SUFFICIENT PROOF OF REGULAR MAINTENANCE. I PROVIDED THEM WITH THE PROOF I HAD REGULARLY MAINTAINED THE VEHICLE BUT THEY REFUSED TO ACCEPT IT. THIS CAR SHUT OFF AT A MAJOR INTERSECTION. A NOTICE FLASHED TO PUT THE CAR IN NEUTRAL OR PARK AND RESTART THE ENGINE WHICH I DID. THE CAR RESTARTED AND I DROVE ANOTHER 10 MILES AND IT CUT OFF AGAIN IN THE MIDDLE OF A BUSY HIGHWAY AND WOULD NOT RESTART . I WENT ON THE INTERNET AND DISCOVERED THAT THERE IS A WARRANTY BULLETIN 2016-09 ON THIS ENGINE EXTENDING THE WARRANTY TO TEN YEARS 120,000 MILES . THEY EXTENDED THE WARRANTY BECAUSE THERE IS A PROBLEM WITH THE ENGINE AND ARE DENYING CUSTOMER'S WARRANTIES BY REJECTING PROOF OF REGULAR MAINTENANCE THUS NOT FULFILLING THEIR WARRANTY . THEY POSITION IS THE OIL WAS DARK BUT I LOOKED AT THE OIL AND ENGINE AND IT LOOKS FINE TO ME... IT'S DARK BECAUSE IT HAD BEEN DRIVEN NOT BECAUSE OF NEGLECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883976July 11, 2016
SUSPENSION, WHEELS
WE OWN A 2002 KIA OPTIMA- FOUND OUT THERE WAS A RECALL- THE RECALL WAS CORRISION TO THE SUBFRAME THAT COULD LEAD TO PROBLEMS WITH THE CONTROL ARM. I WAS TOLD THAT THE CAR WAS INSPECTED IN 2010 AND THE RECALL WAS TAKEN CARE OF AT THAT TIME. WE BOUGHT THE CAR FROM A PRIVATE OWNER IN 2014. 2015 WENT TO GET NEW TIRES ON THE CAR AND DISCOUNT TIRE TOLD US THAT THEY COULDN'T DO AN ALIGNMENT BECAUSE THERE IS AN ISSUE WITH THE CONTROL ARM. WE FOUND OUT TO REPAIR THE CONTROL ARE IT WOULD BE OVER $500. WHEN I CALLED THE KIA HOTLINE TO INQUIRE ABOUT THE RECALL, I WAS TOLD THAT WE WOULD NEED TO TAKE THE CAR TO A KIA DEALERSHIP TO HAVE THE CAR REVIEWED BY THEIR SERVICE MEN TO SEE IF THERE IS ANY ISSUES WITH THE SUBFRAME AND CONTROL ARM. I'M CONCERNED MY CONCERN IS NOT GOING TO GET ADRESSED. 7/11/2016 JP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883852July 10, 2016
STEERING
STEERING IS KNOCKING AND MAKING LOUD NOISES WHILE DRIVING VEHICLE. HAVE NOT YET TAKEN TO DEALERSHIP, BUT FROM READING OTHER COMPLAINTS KIA HAS NOT ACTED ON THIS PROBLEM FOR A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883726July 9, 2016
AIR BAGS
AIRBAG LIGHT HAS COME ON, WON'T GO OFF AND NOW EHICLE WON'T PASS STATE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883775July 9, 2016
ENGINE
SLUDGE IN ENGINE 45,000 MILES. WARRANTY WONT COVER AND APPARENTLY SERVICE CAMPAIGN MEANS NOTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883705July 8, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BOTH ESC AND AUTO HOLD LIGHTS OCCASIONALLY GO YELLOW AT THE SAME TIME. USUALLY GOES BACK TO NORMAL AFTER SOME PERIOD OF TIME. THIS STARTED MAYBE COUPLE MONTHS AGO. BROUGHT TO THE DEALER, BUT THEY COULDN'T DETECT ANY ERROR CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883041July 6, 2016
STEERING
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 5 MPH MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882817July 5, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
MARCH 2016 WHILE TRAVELING ON HIGHWAY AT 65 MPH AND PASSING A SLOW MOVING VEHICLE CAR LOST POWER, BECAME DIFFICULT TO STEER AND UNRESPONSIVE. WE WERE LUCKY THAT WE WERE RIGHT BY REST AREA AND COASTED SAFELY. INSPECTED THE VEHICLE WHILE AND NOTICED A SMELL REMINDING AN ELECTRICAL SHORT/FIRE. CAR WAS TOWED TO KIA DEALER AND DIAGNOSED TO BE ENGINE FAILURE. THE ENGINE WAS INSPECTED AND PER DEALER IT WAS PRISTINE, KIA DECIDED TO COVER UNDER WARRANTY @ APPROX 98K MILES. DEALER STATED THAT PER KIA IT WAS DUE POSSIBLY TO NON OEM OIL FILTER (NICE). WHEN WE GOT THE CAR BACK IT DID NOT WANT TO START OCCASIONALLY, WHERE IT HESITATED ESPECIALLY AS TEMPERATURES INCREASED. NOTICED DEALER, DEALER TOOK IT IN VERIFIED BATTERY AND STARTER WERE TO SPEC. IN JUNE ON A HOT DAY CAR ALMOST DID NOT START, SET AN APPOINTMENT WITH DEALER FOR LATER IN THE WEEK. NEXT DAY CAR DID NOT START, WAS TOWED TO DEALER AND DIAGNOSED TO WEEK STARTER. STARTER WAS REPLACED AND CAR STARTED ON FOR ONE DAY, THE SECOND DAY TEMPERATURES INCREASED AND CAR WAS DEAD WITH SIMILAR ELECTRICAL MELTDOWN, ALSO NOTICED FOG LIGHTS WERE NOT WORKING AFTER BULB REPLACEMENT. DEALER DIAGNOSED WITH KIA TO BAD ENGINE AGAIN DUE TO TOLERANCES CAUSING FRICTION AND MORE HEAT. SPOKE TO KIA AND STARTED A CASE BUT THEY JUST WANT TO REPLACE THE ENGINE AGAIN AND NOT DISCUSS POTENTIAL ISSUES WITH ELECTRICAL HARNESS COMPROMISE AND ONGOING ISSUE WITH ENGINE FAILING FOR NO REASON. THIS CAR IS SCARRY AND HOPE IT DOES NOT START ON FIRE WHEN THE THIRD ENGINE FAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882148July 1, 2016
AIR BAGS
I BOUGHT THIS KIA OPTIMA NEW. THE "PASSENGER AIRBAG OFF" LIGHT WOULD FREQUENTLY ILLUMINATE, EVEN WHEN A PASSENGER WAS IN THE FRONT PASSENGER SEAT. I ASKED SEVERAL KIA DEALERSHIPS ABOUT THIS AT SEVERAL DIFFERENT TIMES, NOTHING WAS DONE ABOUT IT. NOW, AT ABOUT 73,000 MILES- THE RED "AIR BAG" LIGHT ON THE DASH CAME ON, AND STAYED ON PERMANENTLY. I TOOK IT IN TO THE LOCAL KIA DEALERSHIP, THEY CHARGED ME OVER $100 TO DIAGNOSE, AND IF I HAD THE REPAIR DONE, THE DIAGNOSTIC WOULD BE WAIVED. THEY CALLED ME A FEW HOURS LATER AND INFORMED ME THAT THE OCS COMPUTER (NOT JUST THE OCS MAT IN THE PASSENGER SEAT, BUT THE ENTIRE COMPUTER) WAS NOT FUNCTIONING, AND NEEDED TO BE REPLACED. THEY SAID THIS WOULD COST IN THE NEIGHBORHOOD OF $2200. I DIDN'T HAVE THE DEALERSHIP DO THIS REPAIR FOR 2 REASONS... 1) BECAUSE THE CAR IS WORTH ONLY $2-3,000 IN THE FIRST PLACE. 2) BECAUSE EVEN IF I DID PAY THE DEALERSHIP TO REPAIR IT, WHO'S TO SAY THAT IT WOULD ACTUALLY BE FIXED? AFTER ALL, THERE ARE MANY REPORTS OF AIR BAG LIGHTS IN KIA OPTIMAS, AND EVEN OF CRASHES WHERE THE AIRBAGS DIDN'T DEPLOY. I'D EITHER LIKE THE AIRBAGS TO BE REPAIRED, OR GET RID OF THE CAR, BUT IT ONLY HAS 75,000 MILES ON IT, WHICH IS A SHAME. I CAN'T SELL IT TO ANYONE- WHO WANTS TO BUY A CAR WITHOUT AIRBAGS? OH, NOW THE TPMS SENSOR IS ON AS WELL. I DID TRY REPLACING THE FUSES TO THE AIRBAG SYSTEM AND THE TPMS SYSTEM, NEW FUSES DID NOT CHANGE ANYTHING. THE CAR ONLY HAS 75,000 MILES ON IT TODAY. IT IS STILL UNDER THE POWERTRAIN WARRANTY, BUT NOT THE BUMPER TO BUMPER, WHICH WAS 5 YEARS AND 60,000 MILES. HOWEVER, I FEEL THAT AIRBAGS SHOULD BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881793June 30, 2016
ENGINE
I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND I HEARD A LOUD NOISE, MY CAR STARTED SLOWING DOWN AND I COULD HEAR A CLANGING NOISE, I STOPPED AND PARKED AND IT WAS KNOCKING LOUDLY. STILL CAN'T DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881373June 29, 2016
AIR BAGS
I AM AN OFFICER (OFF. [XXX]) WITH THE MADERA (CALIFORNIA) POLICE DEPARTMENT. I INVESTIGATED A TRAFFIC COLLISION WHERE THE DRIVER OF A 2012 KIA OPTIMA COLLIDED WITH A PARKED VEHICLE GOING APPROX. 35 MPH. THE IMPACT SENT THE PARKED VEHICLE FORWARD APPROX. 3-4 FEET INTO ANOTHER PARKED VEHICLE CAUSING DAMAGE TO ALL 3 VEHICLE. THE KIA SUSTAINED SIGNIFICANT DAMAGE TO THE RIGHT FRONT BUMPER / FENDER AREA AND SHEARED THE RIGHT FRONT TIRE OFF. THE IMPACT WAS ENOUGH FOR THE KIA TO ROLL OVER AND CAUSE DAMAGE TO THE LEFT FRONT TIRE AND RIM FROM GRINDING INTO THE ROADWAY. THE PARKED VEHICLE IT COLLIDED WITH SUSTAINED MODERATE DAMAGE TO THE LEFT REAR AND DRIVER'S SIDE AREA. WHEN IT WAS SHOVED FORWARD IT SUSTAINED MINOR FRONT END DAMAGE AND CAUSED MINOR DAMAGE TO THE BACK BUMPER OF THE SECOND PARKED VEHICLE. THERE WAS CENTRIFUGAL RIM MARKS FROM THE KIA AFTER IMPACTING WITH THE FIRST PARKED VEHICLE. THE RIGHT FRONT TIRE WAS BROKEN FROM THE AXLE. THE KIA WAS HEADING N/B AND CAME TO REST IN AN ALMOST TOTAL E/B POSITION FROM THE COLLISION. MY CONCERN IS THAT THE AIRBAGS DID NOT DEPLOY WITH SUCH AN IMPACT AND DAMAGE SUSTAINED. THE DRIVER WAS WEARING HIS SEATBELT AND DID NOT SUSTAIN ANY INJURIES. THIS OCCURRED ON A CITY STREET. THE REPORT # IS MADERA PD INCIDENT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10876842June 27, 2016
STEERING
CLICKING IN THE STEERING WHEEL WITH VIBRATION. THE ONLY TIME IT DOESN'T CLICK IS WHEN GOING COMPLETELY STRAIGHT. IT OCCURS THE WHOLE TIME I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876967June 27, 2016
AIR BAGS
THE DRIVER'S SIDE AIRBAG WARNING LIGHT CAME ON AND STAYS ON. I CHECKED AND FOUND OUT THERE IS A RECALL FOR DRIVER SIDE AIRBAG ON 2006 KIA OPTIMA, BUT THE DEALERSHIP SAID MY CAR IS NOT COVERED UNDER THIS RECALL. THIS RECALL NEED TO COVER ALL 2006 KIA OPTIMAS SINCE SO MANY HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876994June 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA OPTIMA. WHILE DRIVING 45 MPH, THE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 115,419.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876636June 26, 2016
STEERING
PLAY IN STEERING COLUMN MAKING A NOISE WHEN TURN STEERING WHEEL RIGHT AND LEFT DEFECTIVE FLEX COUPLER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876323June 24, 2016
AIR BAGS
WHILE TRAVELLING AT APPROXIMATELY 50 - 55 MPH ON A HIGHWAY A DEER HAD RAN ACROSS THE ROAD, IN ORDER TO AVOID A COLLISION HEAD ON WITH THE DEER I TOOK AN EVASIVE MANEUVER AND UNFORTUNATELY COLLIDED WITH THE GUARDRAIL ON THE DRIVERS SIDE AT APPROXIMATELY 40 - 50 MPH. IMPACTING THE ENTIRE DRIVERS SIDE OF MY VEHICLE. HOWEVER, NO AIRBAG DEPLOYMENT OCCURRED WITH SIDE CURTAIN AIRBAGS AND VEHICLE IS NOW CONSIDERED A TOTAL LOSS FOR INSURANCE PURPOSES DUE TO DAMAGE AND AS WELL AS A POSSIBLE AIRBAG SYSTEM MALFUNCTION IN THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10876337June 24, 2016
STEERING
WHILE THE VEHICLE IS IN MOTION, THE STEERING HAS BECOME VERY LOOSE AND MAKING A CLUNKING NOISE WHEN TURNING THE WHEEL OR GOING OVER SLIGHT BUMPS, SUCH AS A REFLECTOR IN THE ROAD, THIS IS DURING ANY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876351June 24, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2010 KIA OPTIMA. WHILE THE VEHICLE WAS OPERATED, THE PASSENGER NOTICED THAT THE SEAT BELT WAS NOT CONNECTED. THE WARNING CHIME DID NOT INDICATE THAT THE SEAT BELT WAS NOT LATCHED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SERVICE MANAGER DIAGNOSED THAT THE FAILURE WAS INHERENT TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875726June 21, 2016
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE REVERSING THE VEHICLE, IT INDEPENDENTLY ACCELERATED IN REVERSE AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE THEN ACCELERATED FORWARD AND CRASHED INTO A HOUSE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10875561June 21, 2016
STEERING
WHILE DRIVING ON THE HIGHWAY WE STARTED HEARING A POPPING NOISE COMING FROM THE STEERING WHEEL AND THERE ALSO HAS BEE SOME SLACK IN THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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