Kia Optima Complaints

7,843 consumer complaints on file.

#11685303September 5, 2025
ENGINE
Over the past couple years, the check engine light has came on and I immediately had a mechanic look at it. The first time they said it was my spark plugs and changed them. Then this year, a year later, the check engine light came on and it became hard to accelerate on my way to a mechanic. Once again, they said spark plugs, so they changed them and claimed that they didn't look to had been changed before. Now here I am a couple of months after that, my check engine light came back on and my car started making a funny noise on my way to work. I turned back around and went home since I was closer to home than work. It sounds like rocks popping when you start it or hit the gas. I had someone check the codes and it said engine 1 and 4 coils. All 4 coils and spark plugs were changed again. That did not fix it. The sound is still there and the engine light is now blinking. I have kept up with the oil changes and everything. There is no recall. I still owe on the car and it is not able to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685083September 4, 2025
ENGINE
My engine is burning lg amounts of oil. There has been a lawsuit regarding the same issues with Kia engines (specifically up to 2019 Optimas). The Theta 2 engine lawsuit is regarding excessive oil consumption/burning, knock sensor issues, and deeper engine issues. This has been an ongoing issue for me and is ultimately affecting my engine. Kia will not cover the defects or repair expenses despite knowing the concerns with prior Kia Optima engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685084September 4, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684905September 4, 2025
ENGINE
Car suddenly stopped working; it was struggling to stay on. Mechanic stated cylinder is not functioning at full force.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684748September 3, 2025
EXTERIOR LIGHTING
I own a 2017 Kia Optima. My vehicle was brought in for the tail light recall at Lupient Kia, but the dealership only replaced a bulb and refused to replace the harnesses. I was told by the service advisor (Brad Baranowski) that my tail lights had “nothing to do with the recall” and that I would need to pay $210 for a diagnosis, even though I am still experiencing the exact defect described in the recall (shortage/failure in the harness causing tail light malfunction and warning lights). This incomplete recall repair is a safety hazard my tail lights continue to fail, and I have received tickets because of it. I request that NHTSA investigate Kia’s failure to properly complete this recall. Lupient Kia 6030 N Green Bay Ave Glendale, WI 53209 Phone: (414) 351-3000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684750September 3, 2025
ENGINE
for the past year, I have been constantly replacing the spark plugs and ignition coil in my 2017 Kia optima. Recently I have had the valve cover gasket replaced. It is a constant oil consumption issue. I have received the P1326 diagnostic code. My dealership told me that the engine cannot be replaced unless it’s knocking. This is my only mode of transportation, and I would hate for me to be stranded because I’m waiting for the engine to knock for my engine to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684762September 3, 2025
ELECTRICAL SYSTEM
Window regulator assembly failed twice within 20k miles. Attached is the first repair. Dealership only repaired motor but not full assembly and it failed again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684788September 3, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The headlights and brake lights have been VERY dim for a while. I've had to replace both headlights and brake lights an excessive amount in the last several years. This year alone since December 2024, I've had to replace my headlights 3 separate times. I do not drive more than 10,000 miles per year, or use my vehicle on roads that would lead me to believe the issue is from road conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684824September 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Kia Optima. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact stated that one quart of oil was added weekly, even though the vehicle was rarely driven. The contact stated that the low oil pressure warning light failed to illuminate until the oil pressure was extremely low. The vehicle was taken to the dealer; however, the failure was not diagnosed. In addition, the contact was informed that an oil consumption test was needed. The contact was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684870September 3, 2025
ENGINE
The component that failed was the engine of my Kia vehicle. The vehicle was purchased in 2020. In Q4 2022, I received a recall notice by mail regarding the engine. I immediately took the vehicle to Kia of McKinney, TX, and requested that the recall repair be performed. I was informed at that time that the engine could not be replaced until it actually failed. This forced me to continue driving a defective vehicle for several years. The engine ultimately failed in the second week of June 2025, when the car would not start. It was towed to Southwest Kia in Texas, where it remains available for inspection. My safety and the safety of others were put at risk because I was instructed to continue driving a vehicle with a known defective engine. Kia’s refusal to remedy the recall in advance increased the risk of sudden stalling, engine seizure, or loss of power while driving — all of which pose serious hazards on the roadway. The problem has been confirmed by Kia’s own service centers. Southwest Kia acknowledged the engine failure but denied coverage, citing a supposed “gap” in maintenance records. However, Kia never informed me that there were specific maintenance requirements tied to recall eligibility, and I was never given a clear diagnosis of if the failure aligned with that of the recall. Kia corporate has denied responsibility for replacing the engine despite the active recall. There were no warning lamps or messages prior to the engine failure. The car simply failed to start in June 2025. At no earlier point was I warned that the vehicle was unsafe to drive, nor was I given any proactive remedy other than waiting for failure. I am requesting that Kia be compelled to honor the recall and replace the engine, as their refusal has left me with a significant financial loss and ongoing safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684244September 1, 2025
ENGINE
Without warning my car went into “Limp Mode” while driving on the highway almost causing a collision as I was forced to pull off the road on the highway. Flashing engine light car would not accelerate and was shaking dramatically. Was forced to wait for a tow on a busy highway. P1326 code. Rod knock. A known issue for the Theta II engine. Many recalls have been made for this exact engine for these exact problems but for some reason the 2020 Kia Optima is not included even though it is the same engine covered by lifetime warranty from the 2019 models due to these recalls and know issues. There’s plenty of recorded cases all over the web and is a wide concern for many affected Kia drivers. Kia does not offer the same KRDS update to 2020 Kia drivers as they do to earlier models even with the same engine failure issues so we don’t even get the benefit of possible early detection. Car is well maintained and inspected at a local American tire depot and I am still forced to deal with unwarranted engine failure on a known defective engine solely because KIA will not offer help for affected customers. The 2020 KIA Optima equipped with the Theta II 2.4L engine is not safe and is a known defective product. Action and accountability are needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684175August 31, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
While driving my car I will get a sign that pops up flashing says “check hybrid system stop vehicle and turn off engine” with a HEV inside of a yellow triangle. Some times it will go off on its own but most times I have to pull over turn my car off and then once I start it back it’s fine. Some times my car will loose power but no too often. It’s very unsafe and happens randomly. I also notice that if I turn my air conditioner on high it triggers my car to do that. I changed my hybrid battery twice and my 12V battery. I’ve taken it to Kia and other mechanics but no one can figure out what’s going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684127August 30, 2025
ENGINE, UNKNOWN OR OTHER
Car burns oil at significant rate which ruins the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684009August 29, 2025
ENGINE, ELECTRICAL SYSTEM
I have repeatedly been denied service by KIA Customer Service and KIA Dealerships regarding my safety recall. This ongoing issue has caused significant stress and inconvenience. I am simply requesting that my recall be completed so I can safely operate my vehicle. Despite my efforts, I continue to receive invoices for repairs while being denied the necessary service. I am frustrated by the lack of support and resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683332August 27, 2025
UNKNOWN OR OTHER
Doors unlock while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683345August 27, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was just driving then noticed lack of acceleration and the engine light flashing. Loosing acceleration mid driving posed a great safety risk because no other drivers would know the issue I was experiencing and risked causing an accident. The vehicle was taken for a fault code reading which indicated a knock sensor code, later it was inspected at the dealership who confirmed an ECU issue. The police or insurance have not inspected the vehicle for this particular issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683362August 27, 2025
POWER TRAIN
The vehicle experiences a dual-clutch transmission shudder in low gears and at low speeds. This issue causes a sudden loss of speed in situations such as merging onto a highway, leaving a parking spot, or while driving at approximately 30 mph. The shudder occurs randomly and poses a serious safety concern. The problem first appeared in 2020 when the vehicle had fewer than 5,000 miles on it. Beginning in 2024, at around 20,000 miles, the condition began escalating rapidly, with the shudder occurring more frequently and with greater severity. All incidents have been recorded on dash cam and provided to the dealership’s service department. The vehicle has been serviced multiple times for this issue and was kept at the dealership for approximately six weeks in total. Despite this, the dealer refuses to acknowledge the problem, citing the absence of warning lights. When the clutch was adjusted at my request, the issue temporarily improved but returned about three weeks later. The shudder now occurs more often and with greater severity, frequently forcing the driver to pull over for safety. This ongoing transmission defect creates unsafe driving conditions, and the lack of acknowledgement or permanent resolution by the dealer further increases the risk to the driver and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683428August 27, 2025
FUEL/PROPULSION SYSTEM
It has problems with: High voltage battery voltage sensor circuit, the computer displays a code which is P1B74 and the car's dashboard displays a problem with the hybrid system and the initials HEV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683285August 26, 2025
ENGINE
I took my car to the KiaOfLynchburg dealership for get the recalls done and diagnostic test on my engine as it was knocking and they had it since may 06, 2025. The dealership said at first I had a code to get the engine replaced no cost. Now got a phone call on June 19, 2025 saying how my car was on fire but the fire department made it on time to put it out. So did the claim on it they denied me saying it’s due to a aftermarket but tell me it cause of oil leak. And I do not have no aftermarket hook up in the vehicle. Now they won’t take responsibility for the damage they did to my car
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11683294August 26, 2025
ENGINE, ELECTRICAL SYSTEM, STRUCTURE:BODY
On August 25th around 7:00 PM, the vehicle suddenly caught fire while parked after a short test drive. The car had just been purchased a few days prior and was taken to a mechanic for a precautionary inspection. During the test drive, the mechanic parked the vehicle in a residential driveway. After backing in, smoke was observed coming from the engine bay. When the hood was lifted, the engine area was already on fire. The fire department was called immediately and was able to extinguish the flames before the fire spread to surrounding property. The fire completely destroyed the vehicle. The vehicle had no warning lights, unusual performance issues, or prior signs of trouble, and it appeared to be in good condition prior to the incident. This fire posed a serious safety hazard and could have resulted in injury or property damage. Component or system that failed: The engine area, likely associated with the Hydraulic Electronic Control Unit (HECU) fuse/fire risk. The vehicle may or may not be available for inspection, as it is severely burned. Safety risk: The fire posed a serious hazard to the mechanic, surrounding property, and anyone nearby. Rapid ignition could have caused injury or significant property damage. Problem confirmation: The fire was observed firsthand by the mechanic. The open recall related to the HECU fuse/fire risk indicates a known defect consistent with the incident. Inspections: The fire department responded and documented the incident. The vehicle has not yet been inspected by the manufacturer or insurance representatives, but the recall status is verifiable through official records. Warning signs: There were no warning lamps, messages, or other symptoms prior to the failure. This incident appears consistent with the conditions described in the open recall for the HECU fuse/fire risk, suggesting a possible link between the recall defect and the fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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