Kia Niro Complaints

531 consumer complaints on file.

#11469746June 17, 2022
UNKNOWN OR OTHER
Obnoxious eye and lung burning fumes in the car when turning the heater on. It was so from the day I bought it. Many owners have reported it also on Kia nitro forum . I drive in the cold without the heater or leave the window open to let the fumes out. It’s a health hazard and seems to relate to their heater core or it’s insulation material. Dealer and Kia claim nothing is wrong. It’s a health and safety hazard in need of immediate solution and recall. Also car’s steering column make a wheezing or rubbing noise when turning the wheel. Dealer says it’s normal. It’s not a safety hazard yet. But I have never driven or heard any other car with persistent rubbing noise it it’s inside the car’s steering column. Whatever is rubbing will eventually wear out posing failure and safety risk. A voluntary recall may be in order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469609June 16, 2022
UNKNOWN OR OTHER
EV was at 50%/130 miles to go, was driving on the expressway at 70 mph and it just quit. No warning, just all the lights started going on and off and i lost power and was able to coast to the side of the expressway. Was unable to restart, or get into gear for the hauler. Vehicle was hauled to dealership and is still there. The car has 1,100 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469655June 16, 2022
ELECTRICAL SYSTEM
Intermittent failure of multifunction switch in steering column that controls lights, leading to loss of left-hand turn signal. Dealer checked bulb, socket, and wiring harness and could not reproduce the issue. This is a safety issue as it occurs without warning, lasts for days, and could cause an accident through inability to signal lane change or turn at intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468588June 10, 2022
UNKNOWN OR OTHER
This vehicle was involved in an accident caused by unintended acceleration. The vehicle is not available for inspection as we sold it back to the dealer. I was going very slow with my foot on the brake when the car jumped a curb where I was trying to park, then ran over some shrubbery, and then crashed into a condominium.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467170June 2, 2022
UNKNOWN OR OTHER
The silver accent bar on the center console below the air vents creates a major glare when the sunlight hits it. It reduces visibility by causing a distraction and feels as if you're staring into the sun. The photo doesn't do it justice but this has happened multiple times and I have to hold up my arm to block the glare. Additionally when the sunlight hits the screens on the dashboard and center console they become unreadable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465455May 20, 2022
UNKNOWN OR OTHER
I was driving extremely slowly pulling into a parking spot. I applied my brakes but the car experienced Unintended Acceleration. The vehicle felt like it went into another gear, and It jumped the curb on its own, ran over some shrubbery, and crashed into the porch of a condominium which stopped the car. The air bags did not deploy as I was only going approximately 3 m.p.h. The sensors that should have prevented me from jumping the curb, running over shrubbery, and crashing into a building failed. Kia Consumer Affairs performed a forensic inspection and found nothing, yet I am positive that this vehicle is unsafe to drive. There were no warnings prior to the incident. I could have been killed or hurt or killed others.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11464534May 13, 2022
AIR BAGS
We discovered the passenger airbag "OFF" indicator was illuminated during while driving. My wife needs an orthotic cushion in the seat for anything other than a 10 minute trip. When the orthopedic cushion is placed in the seat the air bag does not activate. I went to the dealership and we tested a my and another 2022 Niro, a 2022 Sportage and a Telluride. The air bag in the Telluride was the only one that activated. The owners guidance was to contact KIA Consumer Assistance. A call to Kia Consumer Assistance (800-333-4542) options 2,5 & 2 yeilded a 30 minute wait with no indication of the remaining wait time and jazz music. Additionally, the external backup horn is so loud you cannot hear the collision alert alarm if the driver window is down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463406May 4, 2022
ENGINE
Active Air flap system error message and check engine light. Error message and check engine light come on and off randomly kind of annoying since I've only had it just over a month and already have to have it go to get repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463099May 2, 2022
ENGINE
My 2017 Kia Niro (hybrid) discharges white smoke and overheats while being driven. I brought it to a reputable mechanic immediately. After a thorough inspection, it was discovered that coolant is leaking into the engine because the 'heat exchange recovery unit' is not functioning correctly. There are two similar complaints about the same model vehicle already posted on your site (NHTSA #11442817 & #11457565). A Kia dealership told my mechanic that the part (#28601G5320) is on back order everywhere w/ no availability in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462427April 27, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
12 volt starting battery (Lithium Ion Polymer) pn 37507-G2120. battery swollen and will not take charge (2.5 years old) 15,000 miles on vehicle. This battery powers dash and all related safety systems. Dealer refuses to look into problem as batteries are on national back order status and cannot fix due to parts availability. 3 dealerships have been contacted, all have been making excuses for other systems at fault to avoid recognizing battery is defective. I have been without use since Mar2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462521April 27, 2022
SERVICE BRAKES
Just over 2 weeks after purchase of new Kia Niro the brakes failed completely. The regenerative brake light appeared in red along with the ABS light and several others. I was driving in a major highway and had no pressure in the brake pedal, leaving me completely unable to brake. I dropped the car to “manual” second gear” and rode (very fortunately on a straightaway) until I was able to apply the emergency brake. The Niro was towed to the dealership who has had the vehicle ever since. They are uncertain of the cause, have opened a tech case with Kia, and reportedly order parts. I have initiated a buyback with Kia as I am not willing to out my family’s life at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459321April 2, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
There is a pause upon acceleration from a stop (unresponsive). Then the vehicle will lunge forward and make a loud noise. For both driver and passengers, it can be quite startling and feels as though the car has been hit from behind. This started happening in the fall of 2021, when the car was about two years old with about 18,000 miles. It has happened about a dozen times in the six months since first noticed. It seems that this may be a software issue related to the hybrid system - a lag in triggering which motor to use for acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457565March 21, 2022
ENGINE
Major coolant leak causing engine to overheat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457420March 19, 2022
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Multiple problems with transmission and electrical. Electrical: 1) While traveling 80mph in the far left lane of the highway, I had to make a hard break when someone changed lanes and moved into my path. When I did that, the car turned off completely. (The key fob was still secured in my cup holder.) I could no longer accelerate and it was slowing down quickly. There was no way for me to turn the car back on using the start button. I could do nothing but try to cross 6 lanes of oncoming traffic to get to the roadside in order to stop, which was extremely dangerous on a busy highway. I was very luck I didn't get slammed from behind and end up in a horrible accident. Once I got to the roadside, I stopped the car and was able to re-start it. Kia mechanics said a diagnostic turned up nothing, and they could not "duplicate" the problem. Of course, they can't guarantee it won't happen again. 2) Another time, I turned off the car after parking, grabbed my key and exited the vehicle. It started loudly beeping at me. It's the sound it make when the key fob is taken from the car while it's on, or you try to lock the car and leave when it's still on. I had to turn the car back on and then back off in order to resolve the issue. Transmission: Transmission was replaced at 19,000 miles because the gears were grinding when I was downshifting and it wasn't shifting from 3rd to 4th well. I'd put my foot on the gas and it just wouldn't go, and then it would finally kick in. I was also having issues with it when parking or coming to a stop. It would get to a point when the car was slowing down and should now coast slowly, and instead, it would come to a sudden stop, then it would jerk forward. When on any kind of an incline, it would stop, roll backward, then catch and roll forward. It seems to suddenly shift into neutral when I'm not in neutral and it should be moving forward. New transmission addressed grinding, but other issues remain. I also multiple issues accelerating now. On May 12, after driving the car to a nearby sto
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457201March 17, 2022
SEAT BELTS
When installing a car seat in the center position of the back seat using the seat belt, we found that the latch for the lower seat belt came undone. (It is the latch for the fixed corner of the lap belt. This is the black latch with the small slot to release the belt that is to remain hooked except to fold the rear seat flat rather than the latch with the red button.) We unbuckled the other side of the seat belt, removed the car seat, and found that the latch itself was defective. When the buckle is placed into the latch it can be pulled free with little effort. Upon further inspection, we found that if you place the buckle into the latch, wiggle it from side to side, and then pull it will remain latched. However, if you push the buckle down into the latch again it will release and can be pulled free without using the slot to release it. We took our vehicle to our local dealership, and they determined that the latch was indeed defective and a new latch was ordered to replace it. The part is not yet in, so it is not fixed yet. We will ask the dealership to track where the part is once replaced if it needs to be inspected. If we had not noticed that the latch was defective, we would have installed a car seat in that position with the possibility of the latch coming loose during an accident. There was no known warning signals that alerted us to this problem other than our own inspection of the problem. We have a video recording available that shows the problem much better than the pictures, but the form will not allow us to upload it here. Feel free to reach out to us to get a copy of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456146March 10, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
I have tried to contact several dealerships to have it inspected, but they have as of yet (4 days later) not contacted me to get anything set up. We have collectively called 15 times, and they continue to tell us that a "service advisor" will call us back. Because of this, it has not been inspected yet, though we have tried. We plan to just show up and demand it be inspected, without appointment. The concern is that the crack continues to grow, and we are worried if there is a collision that it would cause our safety to be in jeopardy. According to the dealership, this issue has not been seen elsewhere, although several different models in different years have reportedly had a TSB put out for this issue (according to customer service at Corporate Kia on the first day of the issue). There were no other issues indicating that this would happen prior to my seeing the crack. Two weeks after the purchase of the vehicle, the windshield developed a crack coming from the drive side corner. When it was first noticed, it was only 3 inches long. It wasn't noticed at first because it began below the black portion of the windshield near the base. It wasn't until it extended up into the visible portion that I noticed it. But it has continued to grow over time just sitting in garage. Four days later, it is 15+ inches long. There was no collision to cause it (no rock, bug, hail, etc). A small chip has also begun to form at an area where the crack took a turn, I suspect because that's a focal point for the pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455351March 5, 2022
FUEL/PROPULSION SYSTEM
UNKNOWN. Second instance of car not working while driving; this time is was on a highway. Both times "Check Hybrid System" warning comes on. Previously the dealer had to replace entire battery (covered under warranty at the time). This apparently common and may have to do with some fuse. I believe the vehicle shows the battery as completely empty now. I also think my particular Kia Niro should be included in campaign 18V257000. My car is the correct year make and model and I believe something is leaking which could have also caused my battery to fail while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455280March 4, 2022
UNKNOWN OR OTHER
I've had my Kia Niro EV approximately 1yr. I'm the only owner so far was brand new but it had set for a year or so. (Purchase Date: March 2021). I noticed about 6 mo./8k miles that listening the same thing that my 2012 Kia Sorento that was involved in the class action lawsuit was having. When I pressed the gas pedal my RPMs go up to five to seven but the car doesn't really go it's like it's barely even going 10 miles an hour. This to me is a huge safety concern considering what if you were trying to get out of the way of a semi and you have the gas pressed all the way to the floor in your car is not going fast enough this really worries me considering how much I spent on the car I bought it new and traded in my old one that was having the crankshaft issue that would stall out no matter what speed you were going numerous times a day so that way I would be safe. Now here I am with a 20/20 vehicle and experiencing the same issues. Then the other day we are now March of 2022 and I start up my car and it says service vehicle immediately take it to your nearest dealership try to take a picture then this message disappears so then I turn off the car turn it back on to see if the message would reappear and it says service car in 20 something days but yeah I'm still having the same problem so then I'd use my new my UVO diagnostic thing button and it tells me there's no issues with the vehicle. I drove the vehicle every day and it doesn't do it all the time but this is exactly how my Sorrento started out too I would sit there and tell my husband that I couldn't get enough power and the vehicle wasn't going shifting gears it's something with the gears I can feel it underneath the vehicle it's almost like something's blocking it or something's not connecting this could be a very serious issue and I feel like that you guys really do need to investigate this to prevent casualties 1 report of the issue should open an investigation. Not once innocent ppl get injured/die
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454862March 2, 2022
SERVICE BRAKES
Twice the vehicle has lost all ability to brake or accelerate suddenly while driving speeds over 60 mph. The brake sticks in the up position, emergency brake doesn't work, and the gas pedal goes to the floor but does not work. The vehicle electrical panel goes haywire, battery of hybrid shows dead, then all gauges flash and change going up, down, and changing erratically. Vehicle lost all control in February and had to collide into something to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453587February 23, 2022
UNKNOWN OR OTHER
Vehicle is equipped with a back up alarm that exceeds 75 decibels and is measured at 90 decibels inside of garage. This Poses a public safety risk and violation of local noise ordinances
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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