Kia Cadenza Complaints

218 consumer complaints on file.

#11560688December 18, 2023
ELECTRICAL SYSTEM
UNKNOWN, for the past few weeks I have been driving my car and smelling what I believe is something burning. Once I received the letter stating the safety recall, I spoke with Kia customer service and they are not helpful on time frame of when it will be fixed. This is my only car and the fact that I was told by the representative that it would be up to me to find my own means of getting to work, or if I drove the car, it would be on me, without giving any help or refund for needing to rent/lease a car. I feel that for a recall of this matter, Kia should be responsible in renting cars to people that are driving their vehicles, as for my case, I either risk driving a car that could start a compartment fire and seriously injure myself/my family/ or others driving/walking near my car. Something needs to be done, and as the representative stated, they do not have a timeframe for a remedy to fix this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559919December 13, 2023
ENGINE
The contact owns a 2014 Kia Cadenza. The contact stated that the vehicle made abnormal sounds while starting. A burning odor was also detected while starting and driving the vehicle. The ABS, traction control, and several unknown warning lights were illuminated. The contact's left foot and left arm were burned by smoke and an unknown fluid coming from the air vents. Medical attention was not received. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The contact stated that the engine had previously been replaced twice due to faulty cylinder head bolts, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11559238December 9, 2023
STEERING
The MOTOR DRIVEN POWER STEERING (MDPS) FLEXIBLE COUPLING in the steering system has been making noise, clicking and leading to a sense of slipping in the vehicle steering for several months. I took the vehicle to a Kia service center who confirmed the MDPS was the problem and told me that this a known and common safety problem in my Kia model year. They stated there had even been a warranty extension for this safety concern. They reported that they have observed and repaired this issue many times. However, Kia refused to cover the repair under warranty because my vehicle was just over 10 years old. They suggested I file a claim with the NHTSA since this is a known safety issue. Thus, the problem in my vehicle has still not been resolved. Here is a You Tube Video showing the defective plastic part they manufactured this vehicle with and refuse to warranty. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558729December 6, 2023
ELECTRICAL SYSTEM
When will parts be available to fix my KIA 2024 recall. Waiting too long. Safety issue !! TY [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558826December 6, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the heat was activated, and the contact became aware that the temperature gauge was inoperable. The contact stated there was no heat blowing out of the vents and the radio volume on the steering wheel was also inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,925.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557740November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557766November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Cadenza. The contact stated while driving at an undisclosed speed, she observed smoke coming from the engine compartment, and the electronics started behaving erratically, prompting the contact to pull over to the shoulder of the roadway, where the vehicle stalled and failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the hydraulic electronic control unit which was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. VIN tool confirms parts not available. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555977November 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551821October 25, 2023
ENGINE
There is a clatter at startup of the engine. I researched the issue and KIA has a service bulletin about the issue and a resolution for the problem. I had the vehicle brought to the dealership for the windshield recall and asked them to please apply the service bulletin since the timing chain has the discussed rattle at startup. They will not fix the issue. even knowing that it is causing internal engine damage for a defective part. If these vehicles are not fixed properly, the engines will expire prematurely and may cause serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548879October 8, 2023
ENGINE
I was driving my car at about 70 miles per hour then all of a sudden it went from 70 to like 40 and wouldn't pick up speed the engine light did come on I did get it to a mechanic to have my coils and spark plugs change but car was still knocking mechanic said it was the engine even before this it was always a knocking noise at start up even after oil changes everytime I call about this engine issue it's always cadenza not included but I see that most of the complaints is about the engine the same issues like the others my car is paid for but can't drive it if this problem was known we should be included for a new engine people like myself only work 32hrs cause my job like others are not doing good don't have the 5 to $10,000 kia dealership quoted me at to fix this car that was already known to be bad this is sad but im going to keep pushing until I get to the bottom including a lawsuit because this is not fair at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548019October 3, 2023
VISIBILITY, VISIBILITY:WINDSHIELD
The contact owns a 2016 Kia Cadenza. The contact stated that there was water leaking into the vehicle from the top of the front windshield. There were no warning lights illuminated. The contact called the local dealer, who stated there was no recall. The manufacturer was contacted and referred the contact to the dealer. The vehicle was taken back to the local dealer to be repaired under NHTSA Campaign Number: 22V158000 (Visibility). The dealer diagnosed the vehicle and informed the contact that the front windshield was cracked and declined to perform the repair. The vehicle was not repaired. The manufacturer was contacted again and informed the contact that the cracked windshield nullified the recall repair. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547857October 2, 2023
ENGINE
There is carbon building up on the intake. Which causes the engine to lose power. Even at 70 mph engine will cut out causing the car to decelerate in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543581September 9, 2023
ENGINE
The engine failed. There was no warning lamp or message of the problem prior to the engine blowing up. I now can’t use my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540265August 23, 2023
FUEL/PROPULSION SYSTEM
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537234August 8, 2023
SEAT BELTS
The contact owns a 2017 Kia Cadenza. The contact stated that the front passenger’s seat belt failed to latch or retract as designed. The vehicle was taken to the dealer where it was diagnosed that the upper and lower seat belt retractor had failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535068July 28, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, after stopping and shifting the vehicle to park(P), the contact returned and noticed that the windshield had separated from the frame and was cracked. The contact stated that the manufacturer and the dealer refused to replace the windshield. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534295July 25, 2023
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529274June 28, 2023
SUSPENSION
The coil spring on the right front of the vehicle broke off while parked. Unable to control steering. The strut and mounts were broken during the process.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528358June 22, 2023
STEERING, SUSPENSION, WHEELS
On 5/2023, my ‘15 Kia Cadenza broke down due to the front right coil spring breaking. I was driving 25mph on a flat surface. After it broke, there was continual clicking to the right side of the vehicle, a loud airplane-like noise, and the sound of metal grinding. Nobody was hurt, more scared. No messages appeared on the dashboard. The coil spring breaking caused a domino effect of other damages to the vehicle’s right side: strut, insulator, speed sensor, and tire. It made steering difficult and the vehicle undrivable. The vehicle had to be towed to the nearest mechanic. The mechanic explained what was replaced to the right should be performed to the left at the same time (excluding left tire). The total amount to complete the work was $1,681.98. I received the KIA Recall Service Campaign to the front coil springs on 10/23, (5 months after). On 11/8, the KIA replaced a hood switch (unrelated to this claim for reimbursement) and to look over the coil spring work not performed by them. (See the dealer invoice). A reimbursement request was sent 11/12. On 12/8/22, KIA expressed that my claim “has been reviewed and we are happy to inform you that we are working on processing your total reimbursement” (see email attachment). On 2/1/23, a check arrived in the mail for $746.75 - not the “total” amount I submitted for. Their communication is misleading! Kia states, “this does not include other parts of the front suspension that might require replacement due to normal usage or wear and tear.” I beg to differ because the breakage of other parts of the front suspension was not due to "normal usage or wear and tear," it was caused by the domino effect which originated from the coil spring breaking. The mechanic had to get the parts directly from KIA. The mechanic tried to get the parts from third party companies, but no one was selling them anymore. To me this means there is a known issue. I am still seeking reimbursement for the remaining money: $935.23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523998May 26, 2023
UNKNOWN OR OTHER
McGrath Arlington Kia in Palatine, Illinois stated I had a recall I live over 55 miles from this location. Base on the distance my contract states I can pick a closer location. When I contacted Bill Walsh Kia in Ottawa, Illinois. Service department stated they can not find the recall in there system, so they can't fix the recall. Their explanation was that my car had done made in Korea a Kia motor corporation. So I'd have to take it to Korea to get it fixed. Please advise on fixing recalls for this car. I didn't know this would be an issue when I purchased it. Cell [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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