Kia Cadenza Complaints

218 consumer complaints on file.

#11150022November 7, 2018
FUEL/PROPULSION SYSTEM
THIS IS A CONTINUATION OF PREVIOUS NHTSA COMPLAINT ID 11047835. THE STRONG RAW FUEL ODOR AFTER FILLUP RECURRED ON MY VEHICLE AT 9550 MILES, 3600 MILES AFTER THIS PROBLEM WAS SUPPOSED TO BE FIXED. DEALER CLAIMS TO HAVE REPAIRED GAP IN THE PREVIOUSLY-REPLACED HIGH PRESSURE FUEL PUMP SEAL; HOWEVER, FUEL SMELL REMAINS WHEN TANK IS FULL UNTIL DEPLETED TO ABOUT HALF. I ASK NHTSA TO INVESTIGATE THIS RECURRING PROBLEM WITH THE KIA CADENZA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140136October 13, 2018
UNKNOWN OR OTHER
WE BECAME MORE CONCERNED AFTER SEEING A REPORT ABOUT FIRES INVOLVING KIAS THIS MORNING. OUR NEW 2018 KIA CADENZA HAD ABOUT 1,750 MILES ON THE ODOMETER ON OCTOBER 11, 2018, WHEN THE FOLLOWING OCCURRED: WE WERE ON A CITY STREET, STOPPED AT A STOP LIGHT, WHEN WE SAW SOME SMALL, LIGHT STRANDS OF SMOKE THAT SEEMED TO BE RISING JUST OUTSIDE THE RIGHT, FRONT FENDER. WE PULLED INTO A NEARBY PARKING LOT & CHECKED UNDER THE HOOD. THERE WAS A SMELL. IT SEEMED LIKE SOMETHING HOT OR SCORCHED (RUBBER OR OIL RELATED??), BUT NO SMOKE OR LEAKS WERE NOTICEABLE. IT DID SEEM LIKE THERE WERE SMALL SPOTS, SCATTERED ON THE UPPER SURFACES TO THE RIGHT OF THE ENGINE. AFTER PARKING IN OUR GARAGE AT HOME, THE SMELL BECAME VERY STRONG & REMAINED THAT WAY IN THE CLOSED GARAGE. WE DID NOT CHECK TO SEE HOW LONG THE SMELL REMAINED STRONG, BUT IT WAS STILL VERY NOTICEABLE WHEN I RETURNED 10 OR 15 MINUTES LATER. YESTERDAY, ON 10/12/18, WE BROUGHT THE VEHICLE TO THE KIA GARAGE & REPORTED THIS. THE SERVICE ADVISER LOOKED UNDERNEATH, SAID THAT SOMETHING WAS GOING ON AND SENT IT TO THE SHOP TO CHECK. AROUND 90 MINUTES LATER, HE SAID THEY FOUND WIDESPREAD SPLASHES OF OIL, BUT HAD CLEANED THE ENGINE. HE ASKED IF WE HAD DRIVEN OVER ANYTHING LIKE THAT, BUT WE HAD NOT. THEY HAD RUN THE ENGINE & TEST DRIVEN FOR AT LEAST 40 MINUTES - BUT HAD NOT BEEN ABLE TO DETECT LEAKS OR OTHER SOURCES OF THE PROBLEM. THEY ALSO NOTED THAT THE OIL LEVEL WAS STILL FULL. HE SAID TO TAKE THE CAR, DRIVE IT FOR 100 MILES, THEN BRING IT BACK FOR FURTHER TESTING. THE SMELL IN THE GARAGE WAS STILL NOTICEABLE AFTER RETURNING HOME, BUT NOT NEARLY AS STRONG AS THE PREVIOUS DAY. WE ASSUME THIS IS BECAUSE THE GARAGE HAD CLEANED THE ENGINE. WE DO PLAN TO TAKE THE CAR BACK AFTER 100 MILES, BUT WE ARE QUITE NERVOUS DRIVING IT ANYWHERE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130448September 20, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON 9/18 NORTHBOUND ON I-25 AT 75 MPH OUTSIDE CASTLE ROCK. CO, MY SUNROOF EXPLODED. GLASS RAINED DOWN ON ME. THERE WERE NO OTHER CARS AROUND ME AT THE TIME AND THERE IS NO OTHER DAMAGE TO MY CAR. THERE IS NO OBJECT IN THE CAR THAT WOULD INDICATE THE SUNROOF WAS HIT BY SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114680July 30, 2018
UNKNOWN OR OTHER
WAS DRIVING DOWN A BUSY LOCAL ROAD WHEN OUT OF NO WHERE, I HEARD A LOUND EXPLOSION. I LOOKED AT THE REAR VIEW MIRROR THINKING SOMETHING HAD CRASHED INTO THE BACK WINDSHIELD, BUT THERE WAS NOTHING. I GOT OUT TO CHECK THE CAR AND NOTICED A HUGE HOLE IN MY SUNROOF. THE GLASS HAD SHATTERED AND PIECES WERE EVERYWHERE. I CALLED KIA TO SEE IF IT WOULD BE COVERED UNDER WARRANTY, BUT THEY TOLD ME THAT THEY'VE NEVER COME ACROSS SOMETHING LIKE THIS. I EVEN SHOWED THEM MANY SOURCES ONLINE OF PEOPLE COMPLAINING ABOUT THE SAME EXACT ISSUE AND THEY STILL FAILED TO ACKNOWLEDGE THE DEFECT. IT WAS CLEARLY DUE TO TOO MUCH PRESSURE FROM HOW THE CAR WAS DESIGNED AND BUILT AS THE SUNROOF WAS CONCAVING UPWARDS. CLEARLY A SAFETY HAZARD WHILE DRIVING DUE TO THE LOUD, UNEXPECTED EXPLODING SOUND AND WORST CASE, COULD'VE CAUSED INJURY WITH GLASS FALLING EVERYWHERE HAD MY SUNROOF BEEN ACTUALLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112627July 20, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL, AIR BAGS
TL* THE CONTACT LEASED A 2017 KIA CADENZA. WHILE DRIVING 65 MPH WITH THE ADAPTIVE CRUISE CONTROL ACTIVATED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CERVICAL STENOSIS AND A HERNIATED DISK IN THE LOWER BACK THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP WHERE IT WAS DEEMED OPERABLE. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11110901July 12, 2018
ELECTRICAL SYSTEM, ENGINE
OUTSIDE AIR TEMP SENSOR HAS DEFECT. IT READS 32 DEGREES F. WHEN TEMPS ARE OVER 80 F OUTSIDE. WON'T ALLOW AUTO AIR CONDITIONING TO WORK. THE ENGINE EMISSION CONTROL WARNING LIGHT COMES ON AND STAYS ON. HAVE HAD IN THE DEALERSHIP 3 TIMES AND THEY KEEP TELLING ME MY GAS CAP IS NOT SEALING. IT'S RESET AND IT COMES BACK ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105299July 3, 2018
WHEELS
I HAD A TIRE RIM FRACTURE AND RESULTED IN A BUBBLE IN SIDE WALL. ORIGINAL RIMS. THE SAME AS THE RECALL FOR 19 INCH RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105339July 3, 2018
SERVICE BRAKES
BRAKE ISSUE: I HAD AN ACCIDENT DUE TO A BRAKE FAILURE ON THIS CAR. I WAS DRIVING VERY SLOWLY GOING DOWNHILL (SPEEDS 0 TO 10 MPH) IN A LINE OF CARS STOPPING AND GOING, STOPPING AND GOING MANY TIMES. AT FIRST THE BRAKE PEDAL FELT NORMAL AS PRESSURE WAS APPLIED THE CAR SLOWED THEN PETAL RESISTANCE WOULD DROP AND THE CAR WOULD SPEED UP DUE TO THE DOWNHILL GRADE. I APPLIED FOOT PRESSURE TO PETAL AGAIN AND THE SAME THING HAPPENED OVER AND OVER AGAIN. I SLOWLY RAN INTO THE BACK OF THE CAR IN FRONT OF ME. I HIT THE CAR IN FRONT OF ME MANY TIMES AS IT MOVED FORWARD. THIS CAR HAS AN AUTONOMOUS EMERGENCY BRAKING (AEB) EQUIPPED ON IT. THE AEB IS SUPPOSED TO APPLY BRAKES WHEN YOU'RE ABOUT TO HIT SOMETHING. IT'S SUPPOSED TO TURN OFF AT ABOUT 6 MPH, IN THIS TRAFFIC MY SPEED VARY THROUGH THIS POINT MANY TIMES. I FEEL THE CONSTANT ON AND OFF OF AEB CONFUSED THE CONTROL SYSTEM ON THE CAR AND CAUSE THE BRAKES TO MALFUNCTION. THE ROAD CONDITION WAS WET BUT NO STANDING WATER. THE ACCIDENT WAS NOT A SKID. THE TIRES ARE IN GREAT SHAPE THE CAR ONLY HAS 14000 MILES ON IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11100459June 7, 2018
ENGINE, POWER TRAIN
WHEN TRAVELING ABOVE 25 MPH , WHEN I TAKE MY FOOT OFF THE GAS PEDAL IN ANTICIPATION OF AN UPCOMING RED TRAFFIC SIGNAL OR ON THE HIGHWAY DOING 55 OR SO AND SEEING TRAFFIC COMING TO A HALT AHEAD, FOOT OFF THE GAS PEDAL ENGINE KEEPS GOING, WILL NOT THROTTLE DOWN TO NEAR IDLE. ,ITS AS IF THE GAS PEDAL IS STUCK . AT THIS POINT I HAVE TO REALLY BRAKE HARD TO SLOW THE CAR DOWN, IT IS DANGEROUS, ESPECIALLY AT HIGHWAY SPEEDS..EVENTUALLY AS THE CAR SLOWS TO A CRAWL THE TACHOMETER EVENTUALLY SHOWS THE ENGINE IS DOWN TO IDLE SPEED., AND THE ENGINE STOPS PULLING ON ITS OWN..MY OTHER ISSUE INVOLVES THE TRANSMISSION DOWNSHIFTING TO A LOWER GEAR AND SLOWING THE CAR DOWN, I HAVE NO ISSUES WHEN ACCELERATING, ONLY WHEN I TALE MY FOOT OFF OF THE ACCELERATOR,MY KIA DEALER CANNOT DUPLICATE PROBLEM EVEN AFTER SEVERAL VISITS..I HAVE MADE A SHORT VIDEO OF THE SPEEDOMETER AND TACHOMETER, AND IT CLEARLY SHOWS THE THE CAR GOING ON ITS OWN, WHILE MY FOOT IS OFF THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074369February 22, 2018
UNKNOWN OR OTHER
MOONROOF EXPLODED FOR NO OBVIOUS REASON WHILST DRIVING AT HIGHWAY SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066923February 5, 2018
STRUCTURE:BODY
WHEN I AM DRIVING HOME JUST A MILE AWAY FROM HOME I HEARD A POP NOISE SIMILAR TO A BALLOON AND MY KIDS WITH ME AND I ASKED THEM DID THEY HAVE ANY BALLOONS WITH YOU ALL . THEY SAY NO AND HEARD THE SAME NOISE AND I WAS THINKING MAY BE THE TIRE POPPED BUT I DIDN'T FEEL ANYTHING IN MY STEERING WHEEL . THEN I STARTED HEARING WIND NOISE COMING INTO THE CAR. THEN I REALIZED THE SUNROOF MUST HAVE EXPLODED. I GOT TO MY HOUSE AND GOT OUT CHECK IT OUT FIND ITS STARTING CRACK ALL OVER THE FRONT MOON ROOF. I COULD HEAR IT'S SLOWLY CRACKING WITH SUEAKY NOISE WITH PRESSURE AND ITS LIFTING SLIGHTLY OVER ITSELF. WE ARE SAFELY CONE OUT OF THE CAR BEFORE THE GLASS CAME DOWN.I HAVE HEARD SIMILAR PROBLEMS WITH KIA SORENTO BUT NEVER WITH CADENZAS.NOW I SEE THE PROBLEM OF USING TEMPERED GLASS IT SEEMS VERY DANGEROUS THEY ARE VERY SHARP. I CONTACTED KIA AND THEY SAID WILL CALL BACK IN 2 DAYS AND THEY CALLED BACK BUT I COULD COULDN'T PICK UP, NO ONE ANSWER MY RETURN CALL I AM WAITING FOR 4 DAYS NOW FOR A SOLUTION TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062161January 11, 2018
UNKNOWN OR OTHER
THE FRONT GLASS ROOF PANEL/SUNROOF EXPLODED WITH NO EVIDENCE OF ANY OUTSIDE FORCE OR FACTOR. CAR IS A 2014 KIA CADENZA PURCHASED USED IN 2017 WITH 10,000 MILES. MILEAGE AT TIME OF INCIDENT WAS 17,629. NO RELEVANT MAINTENANCE HISTORY ASSOCIATED WITH THE INCIDENT. I WAS DRIVING THE VEHICLE IN RIDGELAND, MS SOUTHBOUND ON A FRONTAGE ROAD OFF OF I-55 AT 6:20 PM CST AT A SPEED OF APPROXIMATELY 55 MILES PER HOUR IN DRIVE AS THE VEHICLE HAS AN AUTOMATIC TRANSMISSION. IT HAD BEEN AN OVERCAST DAY AND AT THE TIME OF THE INCIDENT IT WAS NOT RAINING AND THE TEMPERATURE WAS NEAR 60 DEGREES. THERE WERE NO CARS ON EITHER SIDE OF ME NOR IN FRONT OF ME FOR A REASONABLE DISTANCE. AS I WAS DRIVING, THERE WAS AN EXTREMELY LOUD EXPLOSION WHICH SOUNDED AS IF A GUN HAD BEEN DISCHARGED IN OR NEAR MY CAR. I WAS EXTREMELY STARTLED BY THE EXPLOSION AND IMMEDIATELY HEARD OUTSIDE NOISE AND FELT AIR COMING IN FROM THE TOP OF THE CAR. I SLOWED AND ENGAGED MY HAZARDS UNTIL I COULD GET TO A LOCATION TO INSPECT THE CAR. I NOTICED AN INTERESTING SMELL DIRECTLY AFTER THE INCIDENT BUT COULD NOT DETERMINE WHERE IT WAS COMING FROM AND IT DISSIPATED. ONCE I PARKED THE CAR IT WAS AS EXPECTED, THE FRONT SECTION OF THE ROOF GLASS HAD A LARGE HOLE WITH GLASS SHARDS AND THE REMAINDER OF THE FRONT SECTION OF GLASS WAS CRACKED BUT HAD NOT DISLODGED. THE REAR GLASS SECTION APPEARED TO BE UNHARMED. THREE WORK EMPLOYEES AS WELL AS MY WIFE WITNESSED THE DAMAGE DIRECTLY AFTER I PARKED. THIS WAS A TRIP I HAD MADE NUMEROUS TIMES WITH NO UNUSUAL ROAD CONDITIONS, TRAFFIC OR WEATHER IN THIS CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047835November 21, 2017
FUEL/PROPULSION SYSTEM
SHORTLY AFTER FILLING FUEL TANK A STRONG RAW FUEL ODOR EMANATED FROM THE LEFT SIDE OF THE VEHICLE NEAR THE FUEL DOOR. THE SMELL WAS MOST PRONOUNCED OUTSIDE THE VEHICLE. INITIALLY I THOUGHT SOME FUEL HAD SPILLED, BUT THE SMELL LASTED SEVERAL DAYS UNTIL THE TANK WAS DEPLETED TO 1/2 FULL, AND IMMEDIATELY CAME BACK UPON NEXT FILL UP. NO CEL OR CODES WERE THROWN, AND DRIVABILITY WAS NOT AFFECTED. DEALER SERVICE DEPARTMENT INITIALLY MISDIAGNOSED PROBLEM AS CLOGGED FUEL VENT LINES, BUT ON THE SECOND VISIT THEY APPEAR TO HAVE CORRECTLY IDENTIFIED THE ISSUE AS A LEAKING SEAL AROUND THE HIGH PRESSURE FUEL PUMP ATOP THE VEHICLE'S FUEL TANK. DEALER INVOICE NOTES THE FUEL PUMP GASKET WAS "TORN APART." (THE INVOICE INCORRECTLY NOTES THE SMELL WAS APPARENT INSIDE THE VEHICLE, NOT THE OUTSIDE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011327July 28, 2017
STRUCTURE:BODY
SUNROOF EXPLODED IN A VERY LOUD MANNER. NO OBJECT HIT THE SUNROOF, IT JUST EXPLODED. VEHICLE WAS UNDERWAY GOING STRAIGHT AHEAD ON A HIGHWAY. NO OVERPASS OR VEHICLE DIRECTLY IN FRONT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10971646April 10, 2017
UNKNOWN OR OTHER
VEHICLE ENGINE SHUTS DOWN WHEN ACCELERATION TO GO ON HWY ONRAMSPS . HAPPENED ON 2 OCASIONS COMPLAINED TO KIA BUT THE.CLAIM TBEY CANT DUPLICATE THE PROBLEMSALSO LOUD ENGINE NOISE AT STARTUP USED TO BE JUST MORNINGS BUT NOW ANYTIME I START THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966060March 15, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE SUN ROOF EXPLODED FROM THE EXTERIOR WITHOUT IMPACT. THE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934856December 12, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
ON DECEMBER 6, 2016 MY SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY. THE EXPLOSION WAS SO LOUD AND VIOLENT I THOUGHT I WAS SHOT. SHARDS OF GLASS RAINED DOWN ON MY HEAD. I WAS ABLE TO AVOID A VEHICLE COLLISION, BUT WAS VERY SHAKEN UP ABOUT THE ORDEAL. MY RIGHT EAR FELT DEAF AND I NOTICEABLE HAVE LESS HEARING AS A RESULT OF THE EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926287November 15, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA CADENZA. WHILE DRIVING DIFFERENT SPEEDS, THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPLACED THE FUEL INJECTOR. THE FAILURE RECURRED AND THE DEALER REPLACED THE HIGH PRESSURE FUEL PUMP. WHEN THE FAILURE RECURRED A THIRD TIME, IT WAS UNABLE TO BE DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE; THEREFORE, NOTHING COULD BE DONE. THE FAILURE WAS NOT REMEDIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 3,416.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896365August 16, 2016
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2015 KIA CADENZA. AFTER INCLEMENT WEATHER, THE CONTACT NOTICED WATER IN THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877062June 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2015 KIA CADENZA. WHILE THE VEHICLE WAS BEING OPERATED, THE FRONT SEAT PASSENGER NOTICED SMOKE AND A BURNING ODOR COMING FROM THE AIR VENTS. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND EXITED BEFORE THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND WAS DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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