Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11686983September 12, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My son was turning out of a parking lot and the car suddenly stopped moving and went into park. He couldn’t shift out of park and was stuck in the middle of a very busy street with cars slamming on their brakes to avoid hitting him. The car had to be towed away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686319September 10, 2025
POWER TRAIN
Sway bar light is flashing - Research says that it could be unsafe to drive- took it in for repair today 9/10/25 - vehicle under warranty until December. Vehicle repaired "for now" was advised to have checked on next oil change verbally. At this time the vehicle will be out of warranty. (3 years - only has 23680 mile currently) but warranty ends at this point. Why should i be responsible for an issue after this when they know there is a problem? Should this defect be a recall? From what i read on the internet this is very common. My vehicle has never been off road and looks like brand new and has not experienced driving through large amounts of water/rain. Were in a drought.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685327September 5, 2025
SUSPENSION
While on a trip from Texas to Arizona on the interstate highway system I was passing a semi-truck and my front wheels and steering wheel experienced a very violent vibration. The vibration would not stop until I slowed from 75 mph to approximately 35 mph. VERY dangerous at that speed, while passing, and moderate traffic. This happened to me again in South Texas where I live on a state highway where I was shifting into third gear accelerating through about 50 mph with the exact same vibration until I slowed below 30 mph. We also have the same year 2023 Jeep Gladiator and we experienced the exact same issue after hitting a small bump traveling at approximately 70 mph. Since then I have looked into the issue on the internet and it is abuzz with Jeep owners and claims of a "death wobble" in the steering system. It appears there was a previous lawsuit in which the manufacturer was not found at fault but this problem persists based on the internet traffic I've seen and the number of products being offered, by after market companies, to correct this issue. I can enter the Gladiator VIN and another report if that helps. Please advise...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685153September 4, 2025
ENGINE, VEHICLE SPEED CONTROL
Jeep 4XE loss of motive power. Was driving and warning came on to Service Charging System and lost all power while driving on freeway. Had to coast to a safe place to pull over. Screen told me to put vehicle in park. Put it in park, turned engine off, then turned it back on and it drove fine. Posted to Jeep 4XE group as this issue seems fairly common on there and they mentioned that you guys are looking into this issue and called it loss of motive power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685011September 4, 2025
STEERING
Dear NHTSA, I am writing to formally report a serious safety issue involving my 2023 Jeep Wrangler. Recently, I experienced what is widely known as the “death wobble,” a violent and uncontrollable shaking of the steering wheel and front end while driving. This incident nearly caused me to lose control of the vehicle and crash, creating an extremely dangerous situation for myself and others on the road. The “death wobble” is caused by defective or worn suspension and steering components, including track bar bushings, ball joints, tie rod ends, and other parts. The experience was terrifying, and I had to carefully slow down and pull over to regain control of the vehicle. I am aware that a nationwide class-action lawsuit settlement was approved in June 2023 for Jeep Wrangler models (2018–2020) and Jeep Gladiator models (2020) for this exact issue. The settlement provided extended warranties, potential coverage for suspension components, and reimbursements for repairs. While my vehicle is a 2023 model, I am concerned that this ongoing safety defect persists in newer models as well, which suggests that Jeep has not adequately addressed the problem. My vehicle is currently at a dealership, and I have been informed that I am responsible for covering the cost of repairs despite this being a known and dangerous defect. I strongly believe this is an unfair burden on consumers and poses a continuing public safety risk. I respectfully request that the NHTSA investigate this matter, evaluate whether 2023 Jeep Wrangler models should be included in recalls or settlements, and take steps to hold Jeep accountable. I also request guidance on what recourse I may have as a consumer who has experienced this safety issue firsthand. Thank you for your time and commitment to road safety. I am happy to provide additional information, documentation, or repair records as needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684013August 29, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
I bought this Jeep brand new on 7/5/2025 at a dealership with 342 miles on it. The night of purchase, I noticed the fog lights did not work. The dealership had to replace all the wires to the fog lights. On the morning of 8/29/2025, while driving my vehicle between the speeds of 25 - 55 mph to work, the vehicle would shimmy for unknown reasons. Later that afternoon, while driving home from work on the interstate at approximately 60 mph, the vehicle began a severe shake (AKA death wobble). I was able to slow down and safely exit the interstate, but the vehicle did not stop the “death wobble” until it was at a near stop. I immediately called the dealership, and they are to inspect it first thing in the morning on 8/29/2025. This vehicle has not had any modifications or previous owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682566August 23, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The vehicle has been under recall since September 2024. They have been unable to repair it. I requested a refund or replacement since it has been nearly a year now without repair. The company offered me $9,000 and $9,000 to the lawyer I had contact them. This is not acceptable since they cannot repair the vehicle they need to refund my money or give me a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682150August 21, 2025
SUSPENSION, STEERING
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 60 MPH over a bump in the roadway, the front-end of the vehicle started shaking violently. The contact stated that after slowing down to 20 MPH, the shaking ceased. The failure had occurred on three separate occasions. There were no warning lights illuminated. The contact related the failure to the death wobble. The manufacturer was contacted and referred the contact to the local dealer for assistance. The contact called the local dealer and scheduled an appointment. The vehicle was not yet diagnosed or repaired. The contact related the failure to a design flaw. The failure mileage was approximately 12,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677121July 29, 2025
ELECTRICAL SYSTEM
Battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676425July 26, 2025
POWER TRAIN
While driving on the highway, the vehicle experienced total power loss. Instrument cluster showed a Service Charging System now error. Had to coast to wide of road. Instrument cluster also said m “put in park to start vehicle” with a flashing “D” on the gear selector. After turning off and back on, power returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675222July 21, 2025
ELECTRICAL SYSTEM
NHTSA Complaint Summary: 2023 Jeep Wrangler 4xe Recall 24V-720 Overview: A complaint was filed with the NHTSA against FCA US LLC and Opelika Ford Chrysler Dodge Jeep Ram for failing to remedy a safety defect in a 2023 Jeep Wrangler 4xe under NHTSA Recall 24V-720, as required by the National Traffic and Motor Vehicle Safety Act. The vehicle has been inoperable for 83 days as of July 17, 2025, causing financial hardship and safety concerns. Issue Description: Recall Details: Recall 24V-720 addresses a high-voltage battery pack defect prone to separator damage, risking vehicle fires. FCA is obligated to reprogram the battery control module or replace the battery free of charge. Vehicle Status: Dropped off at the dealership on April 25, 2025, the vehicle remains unrepaired. The repair order is “pre-assigned,” with no technician assigned or parts ordered. Failed Repair Attempt: On May 9, 2025, the dealership claimed repairs were complete, but charging errors emerged immediately, confirming the defect persists. The vehicle is unsafe and unusable, with restrictions against charging or parking near structures. Failures by FCA and Dealership: Dealership Inaction: Limited testing and poor coordination with FCA’s STAR system have stalled repairs. FCA Oversight: Jeep Case Management demanded redundant documentation, despite the recall’s clear mandate. Communication has been sparse despite frequent follow-ups. Unpaid Reimbursements: FCA approved rental reimbursements, five invoices remain unpaid, including one approved on June 18, 2025, promised within 10-15 business days. Requested Resolution: Immediate Repair or Refund: Complete the recall repair or issue a full cash refund of the purchase price, rejecting FCA’s fair market value credit offer. NHTSA Investigation: Investigate FCA and the dealership for non-compliance with the recall mandate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674968July 21, 2025
ELECTRICAL SYSTEM
At approximately 36,600 miles, my 2023 Jeep Wrangler Sahara began experiencing a critical and recurring electrical malfunction. Upon attempting to start the vehicle: •All dashboard electronics power on, but the engine does not crank or start. •The brake pedal remains fully depressed and will not release. •The vehicle cannot be shut off by the ignition; the only way to power it down is by disconnecting the battery and fuse and waiting ~15 minutes. This issue renders the vehicle completely inoperable and has occurred multiple times. It began just 600 miles after the factory warranty expired (36,000 miles), and two dealership repair attempts have failed to resolve the issue. I’ve reviewed public NHTSA complaints and discovered that similar issues are being reported in 2023 Wranglers, including full power loss and no-start conditions. This issue is consistent with symptoms reported in the NHTSA’s July 2024 investigation into 2023–2024 Jeep Wrangler 4xe models for electrical system failures. I believe this is part of a systemic electrical defect and poses a serious safety risk due to its sudden onset and inability to shut the vehicle down normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674411July 17, 2025
ELECTRICAL SYSTEM
I've had the Electric Coolant Heater Module (ECH) replaced three times in under three months, and had to pay $853 the last time for a wiring harness connector that the dealership & Jeep said was not covered under the warranty. I couldn't continue to safely drive the vehicle with a Check Engine Light on given the other reported problems with the 4xe Hybrid Battery system so I had no choice but to pay for the part out of pocket, even though the item the connector was attached to was deemed to be covered by the 100,000 miles hybrid system warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671105July 3, 2025
UNKNOWN OR OTHER
I was driving on the highway and all of a sudden the vehicle fell dead and I can’t put it into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670405June 30, 2025
STEERING, WHEELS, SUSPENSION
STATEMENT OF FACTS 1.I am the registered owner of a 2023 Jeep Wrangler Rubicon (VIN: [XXX]), purchased for approximately $75,000 USD, inclusive of all taxes and registration, in cash. 2.I have been driving different cars for over 25 years and have owned multiple vehicles. This Jeep Wrangler is the most expensive vehicle I have ever owned, and the only one to cause severe safety issues for me and my family. 3.I primarily drive this vehicle on weekends with my two young children (ages [XXX] and [XXX]) seated in the rear seats. The persistent and unresolved mechanical issues with this vehicle have directly jeopardized our physical safety and my livelihood( I couldn’t go to work during many weeks) 4.There are new problems related to manufacturing defects that keep poping up every month since last 6 months while the car is only used for 25k and under basic warranty (Example on top of serious DEATH WOBBLE issue , there are incidents of COOLANT ISSUES, 95B SAFETY RECALL, BATTERY PACK ISSUES- REFER below Photos, in addition I have phone messages and VIDEOS of DEATH WOBBLE as Evidence) ISSUES AND SERVICE HISTORY 4.At approximately 5,000 miles of use, the vehicle began exhibiting significant technical issues. 5.The first major defect was related to the battery pack, which rendered the vehicle inoperable. The dealership held the vehicle for approximately two months in 2023 to address this issue. 6.Over the last six months, the vehicle developed a recurring and dangerous condition widely referred to as the "death wobble" – a violent and uncontrollable shaking of the vehicle while driving on the freeway. 7.This defect has occurred multiple times, forcing me to immediately pull over on the freeway, placing me, my children, and surrounding drivers at serious risk of harm or collision. 8.I have documented multiple instances of the death wobble via video and have submitted evidence to both: oThe Jeep dealership oJeep Customer Care / FCA US LLC 9.Despite my repeat INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669028June 24, 2025
ELECTRICAL SYSTEM
Driving roughly 20 MPH coming off of a highway off ramp, the vehicle lerched and went into "turtle mode". Pulled to side of ramp and engine stalled. Would not crank over when attempting to start. Brand new 12V battery that morning due to vehicle not starting in driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664123May 31, 2025
ELECTRICAL SYSTEM
I've had the Electric Coolant Heater (ECH) replaced three times in less than three months under the Hybrid Battery Warranty. The third repair included having to pay $853 to replace the ECV connector, which was not picked up by the Hybrid Battery Warranty, and the dealer required buying the entire harness just to get a new connector.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662085May 20, 2025
UNKNOWN OR OTHER, ENGINE
I recently rented this vehicle from Budget. I had the vehicle for 3 weeks before I found out it had a recall on it. I took a look into it and the recall was out there since September of 2024. Not only that it was a major issue. The vehicle could’ve caught fire. This is very alarming to me because I had the vehicle for so long. I rented the vehicle in April of 2025. This vehicle should not have been available to rent. I tried to attach the conversation I had with the locations manager on the day I returned it stating that the vehicle was on the recall list but I reached out to him no one from Budget contacted me. I have supporting documents but I’m not able to attach them. I have my rental contract that states the date and also the email between the manager at the location. Kind Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658969May 5, 2025
UNKNOWN OR OTHER
While driving my 2023 Jeep Wrangler on a road traveling at approx 15 to 20 mph the “Auto Park “ feature activated and the vehicle came to an abrupt stop in the middle of the road.The D indicator was blinking and in order to proceed I had to place the shift in Park and then back in Drive. The car was flat bedded to the dealer who was unable to fix it. The dealer was unable to assure me this would not happen again. The dealer did disconnect the wiring to the door which gave my wife and I some comfort and peace of mind. One of two things could have caused this to happen;1 a malfunction in the module in the door or 2 a malfunction in the computer. I have a severely degenerated cervical spine; a rear end collision could cause me severe injury. It is absolutely necessary that this function be turned off in my vehicle. I have been patiently awaiting for Jeep Wave and my local dealer to fix this problem. In the meantime, my wife and I have had no window operation nor keyless entry nor mirror operation on the driver’s side. It was only by the Grace of God that no vehicle was following us that day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654662April 15, 2025
ELECTRICAL SYSTEM
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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