Jeep Wrangler Complaints (2007)

1,750 consumer complaints on file.

#10210102November 27, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER. THE DEALER HAS HAD THE VEHICLE FOR 15 DAYS. IT IS BEING SERVICED FOR NHTSA CAMPAIGN ID NUMBER 07V434000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND WOULD KEEP THE VEHICLE UNTIL IT ARRIVED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209744November 23, 2007
SUSPENSION:FRONT
WHEN TRAVELING AT APPROXIMATELY 60 MPH MY JEEP BEGAN TO SHAKE VIOLENTLY THROWING ME TO THE SIDE OF THE ROAD AND ALMOST CAUSING ME TO BE HIT BY NEARBY CARS AND TRACTOR TRAILER. I HAD TO BE TOWED OFF THE HIGHWAY. I WAS TOLD BY THE DEALER TO COME AND PICK IT UP THE FOLLOWING DAY. THEY SAID THAT THEY COULD FIND ANYTHING WRONG WITH IT AND TO TAKE IT HOME. WITHIN 1 WK OF HAVING THE VEHICLE BACK THE SHAKING OCCURRED AGAIN, THIS TIME LUCKILY AT A SLOW RATE OF SPEED. AFTER SLAMMING ON THE BRAKES THE SHAKING STOPPED. I TOOK IT BACK TO THE DEALERSHIP, THIS TIME THEY " "RE-TORQUED" THE FRONT END TO CHRYSLER SPECS". I DROVE IT HOME AND IT HAPPENED AGAIN WITHIN DAYS. THIS TIME THE SHOP FORMAN SAID THAT HE WAS NOT GOING TO TOUCH THE JEEP BUT WOULD BE MAKING A CALL TO CHRYSLER. WE TOOK IT ON A TEST DRIVE TO TRY AND REPLICATE THE PROBLEM. IT DID NOT HAPPEN WHILE HE WAS DRIVING THE VEHICLE. I LEFT IT WITH HIM, HE CALLED CHRYSLER AND TOLD ME TO COME AND PICK IT UP. I CAME AND PICKED UP THE JEEP WITHOUT ANYTHING BEING DONE TO IT. A COUPLE OF DAYS LATER THE DEALERSHIP CALLED AND SAID THAT THEY HAD SOMEONE FROM CHRYSLER COMING IN TO LOOK AT THE JEEP. I BROUGHT IT BACK AGAIN (4TH TIME), I WAS TOLD THAT THE PERSON FROM CHRYSLER REPLACED THE STEERING. I LOOKED UNDER THE VEHICLE AND THERE APPEARS TO BE A NEW PART. I HAVE NOT HAD THE PROBLEM AGAIN TO THE EXTENT THAT IT HAPPENED THE FIRST FEW TIMES BUT IF I HIT EVEN THE SMALLEST OF BUMPS THE FRONT END "BOUNCES" (COMPARED TO SHAKING VIOLENTLY) UNTIL I BRAKE. I AM TOTALLY PETRIFIED TO DRIVE THIS VEHICLE AND I WILL UNDER NO CIRCUMSTANCES LET MY CHILDREN RIDE IN IT. I WILL NOT TAKE IT ON THE HIGHWAY BECAUSE I AM AFRAID OF WHAT WILL HAPPEN AT A RATE OF SPEED FASTER THAN 30MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209622November 21, 2007
STRUCTURE:BODY:ROOF AND PILLARS
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER. THE CONTACT STATED THAT IT TAKES A MINIMUM OF FOUR MEN TO REMOVE THE HARD TOP (FREEDOM TOP) FROM THE VEHICLE. THE TOP LEAKS WHEN IT RAINS OR WHEN THE VEHICLE IS WASHED. DAIMLER CHRYSLER STATED THAT IN ORDER TO GET THE VEHICLE INSPECTED, THE HARD TOP WOULD HAVE TO BE PLACED BACK ON THE VEHICLE. WHILE ATTEMPTING TO DO SO, THE TOP BECAME TOO HEAVY AND WAS DROPPED, RESULTING IN DAMAGE TO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209537November 20, 2007
SUSPENSION:MULTIPLE AXLE
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER 4X4. WHILE DRIVING 15 MPH, THE DRIVER SIDE FRONT AXLE FAILED. THE DAIMLER CHRYSLER DEALER STATED THAT THE FAILURE WAS DUE TO OWNER NEGLIGENCE. THE BETTER BUSINESS BUREAU AGREED WITH THE DEALER. THE CURRENT MILEAGE WAS 3,212 AND FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208979November 15, 2007
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
MY CAR HAS BEEN IN AND OUT OF PORT JEFF JEEP 6 TIMES. IT GOES IN WITH PROBLEMS, THEY CAN'T FIND ANYTHING WRONG WITH IT, AND I GET IT BACK WITH PROBLEMS. IT SEEMS TO BE AN ELECTRICAL MALFUNCTION. IT STALLS, THE ESP DOESN'T ALWAYS WORK, SOMETIMES GOES ON FOR NO REASON, THE ALARM DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208990November 15, 2007
ELECTRICAL SYSTEM
I WAS DRIVING ON A STREET CLOSE TO MY HOME ON A VERY SLIGHT INCLINE AND MY RADIO SHUT OFF, LIGHTS SHUT OFF, ALL WARNING LIGHTS CAME ON AND THEN APPROXIMATELY 5 SECONDS LATER ALL CAME BACK ON. (2007 JEEP WRANGLER X). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208830November 13, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER 4X4. WHILE DRIVING 65 MPH OR GREATER IN WINDY CONDITIONS, THE HOOD WOULD VIBRATE AND ELEVATE HALF AN INCH. THE DEALER INSTALLED TWO RUBBER STOPS UNDER THE HOOD; HOWEVER, THE FAILURE CONTINUED. AS OF NOVEMBER 13, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 800 AND CURRENT MILEAGE WAS 15,140. UPDATED 01-11-08. *KB THE CONSUMER STATED THE DEALER INFORMED HIM TO PUT A WEATHER STRIP ON THE VEHICLE BUT THIS METHOD DID NOT CORRECT THE DEFECT. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208742November 12, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE A WRANGLER BUILT IN 9/06 AND PURCHASED IN 11/06. IT HAS A STALLING ISSUE WHILE DRIVING, IT HAS HAD ALL THE RECALLS AND FLASHES DONE TO THE COMPUTER AS WELL AS THE DEALERSHIP REPLACING THE IGNITION SWITCH STATING THAT WAS THE CAUSE OF THE STALLING. I HAVE ALSO FILED 2 OTHER COMPLAINTS WITH THIS ORG. ON THIS..#10192506 ON 6/5 AND #10204419 ON 9/28. WHILE DRIVING TONIGHT AT A STEADY 70 MPH. THE ENGINE CUT OUT, STALLED THEN RE-STARTED ! LUCKILY MY PREGNANT WIFE WAS NOT IN THE CAR. I HAVE HAD THIS HAPPEN BEFORE NUMEROUS TIMES. THE VEHICLE WENT IN FOR THE LAST RECALL ON THIS, AND THIS IS THE THIRD TIME IT HAS STALLED SINCE THE "FIX" AND THIS IS THE SECOND TIME IT HAS HAPPENED AT NIGHT ON THE HIGHWAY...I THINK ANYONE WOULD BELIEVE A VEHICLE STALLING AND LOSING LIGHTS AT NIGHT DOING @70MPH IS VERY DANGEROUS. ALL I WANT IS A VEHICLE THAT I CAN DEPEND ON, I WILL STATE AGAIN I PURCHASED THIS VEHICLE BRAND NEW AND THE ENGINE IS STILL STALLING WHILE DRIVING, AND THIS IS THE 3RD TIME SINCE THE MANUFACTURES RECALL COMPUTER "FLASH FIX" . I WOULD APPRECIATE SOME HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208391November 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
REAR MAIN OIL SEAL LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208163November 7, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER 4X4. THE CONTACT STATED THAT THE BACK DOOR IS DEFECTIVE AND WATER ENTERS THROUGH THE SIDES WHEN IT RAINS. THE DEALER STATED THAT THE FAILURE WAS A MANUFACTURER DEFECT AND THEY COULD NOT MAKE THE REPAIR. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 23,000 AND FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207924November 5, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
HOOD POPS UP AT HIGHWAY SPEEDS DUE TO INADEQUATE, UNSAFE RUBBER HOOD LATCHES. AT HIGHWAY SPEEDS THE TWO RUBBER HOOD STRAPS ARE NOT STRONG ENOUGH TO HOLD THE HOOD CLOSED. ON TWO LANE ROADS, THE AIR TURBULENCE FROM LARGE ONCOMING VEHICLES WILL CAUSE THE HOOD TO LIFT APPROXIMATELY TWO INCHES UNTIL THE SAFETY LATCH ENGAGES. THIS CAUSES A DANGEROUS DISTRACTION WHEN THE HOOD RISES AND THEN SLAMS DOWN AFTER THE ONCOMING VEHICLE PASSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207951November 5, 2007
SEATS:FRONT ASSEMBLY:RECLINER
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER. THE CONTACT STATED THAT PASSENGERS CANNOT SAFELY ENTER THE VEHICLE BECAUSE OF HOW THE FRONT PASSENGER SIDE SEAT RECLINES FORWARDS AND BACKWARDS. HE ALSO STATED THAT THE FLOOR SPACING WAS TOO SMALL FOR THE PASSENGERS TO ENTER THE VEHICLE. THE CONTACT HAS NOT NOTIFIED THE DEALER. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207633November 1, 2007
STEERING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER 4X4. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT SHIFTED FROM LEFT TO RIGHT. HE DROVE INTO A DITCH, BUT WAS ABLE TO DRIVE TO HIS RESIDENCE AT 5 MPH. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE FRONT DIFFERENTIAL BRACKET FAILED. THE DEALER WOULD NOT REPAIR THE VEHICLE BECAUSE IT HAD A TIRE MODIFICATION. THE ESP SENSOR WAS REPROGRAMMED THREE TIMES, BUT THE BRAKES CONTINUED TO LOCK. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER TO HAVE THE FRONT DIFFERENTIAL BRACKET REPLACED UNDER WARRANTY. THE CURRENT MILEAGE WAS 21,000 AND FAILURE MILEAGE WAS 16.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10207291October 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2007 JEEP UNLIMITED 4 DOOR 4X4 PURCHASED NEW IN APRIL, 2007 VEHICLE IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. WITHIN 3 WEEKS AFTER PURCHASE OF VEHICLE I WAS PROCEEDING UP A HILL WHEN THE TRANSMISSION SHIFTED OUT OF GEAR ON ITS OWN AND INTO WHAT SEEMED TO BE NEUTRAL CAUSING THE VEHICLES RPM'S TO INCREASE FROM 2000 TO OVER 4000 RPMS WHILE THE VEHICLE SLOWED DOWN. AFTER RELEASE OF THE GAS PEDAL THE VEHICLE WENT BACK INTO GEAR. THE VEHICLE REPEATED THIS IN JULY WHILE PULLING A POP-UP CAMPER DOWN THE INTERSTATE GOING UPHILL. WHEN THE VEHICLE WENT TO AUTOMATICALLY DOWNSHIFT IT WENT INTO A NEUTRAL MODE. THIS ALMOST CAUSED A VEHICLE BEHIND ME TO REAR END ME SINCE I LOST POWER AND BEGAN TO SLOW WITHOUT ANY BRAKE LIGHTS COMING ON. ONCE AGAIN THE VEHICLE WENT BACK INTO GEAR AFTER RELEASE OF THE ACCELERATOR. AT THAT TIME THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR HOWEVER SINCE THE DEALER COULD NOT CREATE THE PROBLEM AGAIN AND NO COMPUTER CODES WERE STORED THE DEALER COULD NOT DO ANY REPAIRS. AS TIME GOES BY THE CONDITION IS GETTING WORSE HOWEVER DEALER CANNOT FIND A WAY TO FIX THE PROBLEM. I AM VERY CONCERNED SINCE THE INTERMITTENT PROBLEM CAN HAPPEN AT ANYTIME ESPECIALLY WHEN QUICK ACCELERATION IS NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207295October 29, 2007
STRUCTURE:BODY:ROOF AND PILLARS
2007 JEEP UNLIMITED 4 DOOR 4X4 WITH 3 PIECE FREEDOM HARDTOP. HARDTOP ROOF HAS LEAKED SINCE VEHICLE WAS PURCHASED NEW IN APRIL 2007. LEAK OCCURS AT SEVERAL LOCATIONS AT THE TWO FRONT PANELS ABOVE THE DRIVER AND PASSENGER. VEHICLE HAS BEEN INTO DEALER FIVE TIMES FOR REPAIR HOWEVER ROOF STILL LEAKS, ACTUALLY WORSE THAN BEFORE. WATER IS LEAKING ON DASH, INTO ELECTRONICS AND ON VEHICLE OCCUPANTS. THIS IS VERY DISTRACTING WHILE DRIVING AND MAY DAMAGE DASH ELECTRONICS IF ALLOWED TO CONTINUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205676October 15, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DRIVING HOME ON A FRIDAY, ALL THE DASH LIGHTS CAME ON, THE SPEEDOMETER; TACH, ODOMETER AND TEMP GAUGE STOPPED WORKING. IT KEPT RUNNING, SO I DROVE IT HOME. GOT HOME, WOULD NOT RESTART WITH EITHER KEY. REMOTES DID NOT WORK EITHER. HAD IT TOWED TO THE DEALER. THEY WERE TOO BUSY TO LOOK AT IT, THEY SAID MAYBE MONDAY! MONDAY AND NOW THEY HAVE TO CALL THE TECH LINE, NEVER SEEN THIS PROBLEM BEFORE. I HAD THE REFLASH DONE FOR THE STALL BUG AT 12K, 4K AGO. LIKE THE VEHICLE, BUT TOO MANY ELECTRONIC AND SOFTWARE BUGS!! I AM STARTING TO WONDER IF WE SHOULD BE REIMBURSED FOR DOING JEEP'S DEVELOPMENT TESTING. WITH THESE TYPES OF ISSUES MAKING IT TO THE FIELD, I WONDER WHAT THEY FOUND DURING DEVELOPMENT THAT WE DON'T KNOW ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205769October 15, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:IGNITION
WHEN COASTING TO A STOP, GOING UPHILL ON A HIGHWAY, THE BRAKE PEDAL LOCKS-UP WHEN YOU PUT YOUR FOOT ON THE BRAKE. AFTER A FEW SECONDS, IT RELEASES AND BRAKES NORMALLY. THIS HAS HAPPENED 3 TIMES AT THE SAME INTERSECTION (MAY 2007, AUGUST 2007, SEPT. 2007). ALL THREE TIMES RESULTED IN NEAR-MISS ACCIDENTS. THE VEHICLE WAS IN FOR REPAIR FOR THIS PROBLEM, BUT THE DEALER COULD NOT REPLICATE IT. EVEN THOUGH HE COULD NOT REPLICATE THE PROBLEM, THE SERVICE MANAGER ADVISED US TO GET RID OF THE CAR BECAUSE IT WAS AN OBVIOUS SAFETY ISSUE. ON 9/14, WHILE THE CAR WAS STILL AT THE DEALER, CHRYSLER ANNOUNCED A RECALL FOR THIS INCIDENT AND ADVISED CUSTOMERS THAT HAD EXPERIENCED THIS PROBLEM TO TAKE THE CAR TO THE DEALER IMMEDIATELY. OURS HAS NOW BEEN THERE FOR 6 WEEKS, WITH NO END IN SIGHT. WE HAVE ALSO HAD THE ENGINE STALL WHEN TRAVELING ON A TWISTY ROAD NEAR OUR RESIDENCE. THIS HAS HAPPENED 1 TIME. THIS PROBLEM HAS OCCURRED IN THE SAME MODEL AS OURS, BUT WAS BELIEVED TO HAVE BEEN ADDRESSED BEFORE OURS WAS BUILT. HOWEVER, WE STILL HAVE THE PROBLEM AND NO SOLUTION FROM CHRYSLER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205765October 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION:MODULE
ENGINE DIED @ 65 MPH,AND AT OTHER TIMES AT STOP LIGHTS AND WHILE DRIVING ON OFF ROAD TRAIL. TRANS DIDN'T UPSHIFT WHILE TRYING TO MERGE ON HIWAY AND WHILE ATTEMPTING TO PASS OTHER VEHICLES. DEALER SAID THERE WASN'T ANYTHING WRONG WITH VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205547October 13, 2007
ENGINE AND ENGINE COOLING:ENGINE
STALLED AT HIGHWAY SPEED. PULLED TO SIDE OF ROAD, UNABLE TO ACCELERATE VEHICLE; ENGINE RESTARTED IN 5 MINUTES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204825October 4, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 JEEP WRANGLER. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITH THE EXCEPTION OF THE BRAKES. THE THROTTLE CONTROL AND ESP WARNING INDICATOR LIGHTS ILLUMINATED. THE VEHICLE WAS PULLED TO THE SIDE AND RESTARTED. THE WEATHER WAS VERY WINDY. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 26,000. UPDATED 10/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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