Jeep Wrangler Complaints (2003)

102 consumer complaints on file.

#10051250December 29, 2003
POWER TRAIN:MANUAL TRANSMISSION
I HAVE A 2003 WRANGLER WITH A 5-SPEED MANUAL TRANSMISSION THAT SUFFERS FROM INTERMITTENT PROBLEMS WHERE SHIFTING GEARS IS DIFFICULT IF NOT IMPOSSIBLE. THE PROBLEM OCCURS MOST OFTEN WHEN ACCELERATING WHILE SHIFTING FROM 2ND TO 3RD GEARS, AND WHEN ATTEMPTING TO DOWNSHIFT FROM 5TH TO 4TH GEARS AT HIGHWAY SPEEDS. IF THE VEHICLE DOES SHIFT A GRINDING/BANGING NOISE IS HEARD. I HAVE HAD THE LOCAL DEALER LOOK AT IT 4 TIMES AND THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM(S).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050657December 17, 2003
POWER TRAIN:MANUAL TRANSMISSION
I HAVE A 2003 WRANGLER WITH A 5-SPEED TRANSMISSION. I HAVE HAD A PROBLEM WHEN SHIFTING INTO SECOND AND THIRD GEAR. IT IS EITHER HARD TO GET INTO GEAR OR IT GRINDS AS IT GOES IN. THE DEALERSHIP HAS LOOKED AT THREE DIFFERENT TIMES AND HAS FOUND NO PROBLEM. THE VEHICLE NOW HAS 14,000 MILES ON IT AND IT NOW SEEMS TO BE WORSE DURING COLDER WEATHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049203December 4, 2003
FUEL SYSTEM, GASOLINE
POOR GAS MILEAGE. STICKER CLAIMS 16 MPG CITY AND 19 MPG HIGHWAY AND I STRUGGLE TO GET 11 OR 12 IN THE CITY DRIVING CONSERVATIVELY AND USING QUALITY MID GRADE GASOLINE. MY LAST TANK I GOT 10.86 MPG. WITH CITY AND HIGHWAY COMBINED I STRUGGLE TO GET 13 OR 14. I FIGURE THIS WILL COST ME AROUND $1000 OVER THE COURSE OF MY 4 YEAR LEASE. I HAVE TALKED TO OTHER WRANGLER OWNERS AND THEY EXPERIENCE THE SAME POOR MILEAGE. I WILL NEVER BUY ANOTHER JEEP PRODUCT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048724November 26, 2003
SUSPENSION
WHILE DRIVING 55 MPH THE STEERING WHEEL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INDICATED THAT THE PASSENGER SIDE AXLE BROKE. THE AXLE WAS REPLACED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045217October 31, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WE BOUGHT A 2003 JEEP WRANGLER SPORT 4X4 IN JANUARY 2003. THE DEALERSHIP HAD PUT A 3" LIFT AND 32" TIRES ON THE JEEP PRIOR TO IT BEING SOLD. WE PURCHASED IT DIRECTLY FROM THE SHOWROOM FLOOR. THREE WEEKS AGO THE REAR DIFFERENTIAL WENT OUT IN THE JEEP. FIRST WE WERE TOLD THAT THE REPAIRS WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THE LIFT VOIDED IT. AFTER ADVISING A CHRYSLER REPRESENTATIVE THAT THE DEALERSHIP PUT THE LIFT ON THE JEEP, THEY SAID THE SIZE OF THE TIRES CAUSED THE DAMAGE AND I INFORMED THE REPRESENTATIVE THAT THE DEALERSHIP MADE ALL MODIFICATIONS TO THE JEEP PRIOR TO OUR PURCHASE. I WAS TOLD I'D HAVE TO CONTACT THE DEALERSHIP TO SEE IF THEY WOULD STAND BEHIND THE VEHICLE WARRANTY. WE'RE IN TEXAS NOW, THE DEALERSHIP WE PURCHASED THE VEHICLE FROM IS IN WASHINGTON. WE WENT ROUND AND ROUND BETWEEN THE DEALERSHIPS WITH THE ONE IN WASHINGTON SAYING THE VEHICLE WAS COVERED UNDER WARRANTY AND THE ONE IN TEXAS SAYING, "NO". AFTER 3 WEEKS, IT WAS DETERMINED THAT THE DAMAGE WAS CAUSED BY 'MISUSE/ABUSE' BY THE VEHICLE BEING TAKEN OFF-ROAD AND A STICK HITTING THE PLUG ON THE REAR AXLE CAUSING THE FLUID TO LEAK OUT. THE JEEP BROKE DOWN THE DAY AFTER IT WAS TAKEN OFF-ROAD. CLEARLY NOT ENOUGH TIME FOR ANY FLUID TO LEAK OUT, ESPECIALLY WITH NO SIGN OF LEAKAGE ONCE IT WAS PARKED, AND THE VEHICLE WAS DRIVEN LESS THAN 60 MILES THE NEXT DAY. BESIDES, THIS WAS THE FIRST TIME THE VEHICLE HAD BEEN TAKEN 'OFF-ROAD' SINCE WE PURCHASED THE VEHICLE. I BELIEVE WE PURCHASED A VEHICLE THAT HAD A FAULTY REAR AXLE AND THE DEALERSHIPS HAVE FOUND ANOTHER WAY TO PICK THE CONSUMERS POCKETS WITHOUT STANDING BEHIND A VEHICLE WARRANTY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044116October 16, 2003
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHILE DRIVING AT 30 MPH DRIVESHAFT FELL OUT. AS A RESULT, VEHICLE'S REAR END COLLAPSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041471October 8, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, PARKING BRAKE, POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:MANUAL TRANSMISSION, POWER TRAIN:DRIVELINE:UNIVERSAL JOINT, SERVICE BRAKES, HYDRAULIC
ACCORDING TO INTERNAL SALES BROCHURES AND ADVERTISEMENTS THE 2003 JEEP WRANGLER RUBICON IS SUPPOSED TO BE THE MOST CAPABLE OFF ROAD JEEP EVER. MY JEEP HAS BEEN NOTHING BUT PROBLEMS, WHICH CONSISTS OF 2 BROKEN AXLES, FAULTY BRAKES, FAULTY PARKING BRAKE, FAULTY U-JOINT CLIPS, FAULTY WHEEL BEARING. AFTER PAYING THE DEALER TO REPLACE PARTS THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY, THEN REALIZING THAT THEY FAILED TO REPLACE ANOTHER FAILED PART, CALLED TO ASK ABOUT A WORKAROUND UNTIL THE NEEDED PART CAME IN. THE ADVICE GIVEN WAS TO REMOVE THE BROKEN AXLE SHAFT AND DRIVE WITHOUT IT. THIS CAUSED BRAKE AND WHEEL BEARING FAILURE. AN ATTEMPT TO GET THE DEALER TO TAKE RESPONSIBILITY FOR THE REPAIR COST TOOK SOME TIME TO GET RESOLVED. FINALLY, THEY FIXED THE PROBLEMS AND VOIDED THE MANUFACTURE'S WARRANTY. REASON FOR VOIDING THE WARRANTY WAS MISUSE/ABUSE BECAUSE THE VEHICLE HAD BEEN USED OFF-ROAD AND HAD MUD ON THE UNDER CARRIAGE. THIS IS UNACCEPTABLE BECAUSE YOU CANNOT MARKET A VEHICLE AS OFF-ROAD AND THEN VOID THE WARRANTY IF IT IS USED IN THIS MANNER. THE VEHICLE WAS NEVER SUBMERGED, OR IN MUD/WATER DEEPER THEN THE HEIGHT OF THE BOTTOM OF THE FRONT BUMPER. FURTHERMORE, JEEP CLAIMS I AM A MEMBER OF A 4WD CLUB THAT I HAVE NO AFFILIATION WITH AND CLAIMS A WITNESS SAW THE VEHICLE UNDER WATER. BOTH NOT TRUE. ASKING FOR HELP FROM THE DOT TO MAKE JEEP STAND BY IT'S WARRANTY, OR HAVE THEM NOT MARKET THE VEHICLE AS OFF-ROAD SINCE IF USING IT OFF ROAD VOIDS THE WARRANTY THEN THIS IS FALSE ADVERTISING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042369October 6, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHEN TRAVELING AT 55 TO 60 MPH VEHICLE CUT OFF WITHOUT WARNING. VEHICLE WOULD RESTART AFTER FEW MINUTES. DEALER HAD BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041103October 2, 2003
FUEL SYSTEM, GASOLINE
I'VE HAD MY 2003 WRANGLER SIERAH FOR 3 MONTHS AND HAD THE CHECK ENGINE LIGHT CAME ON TWICE. FIRST TIME WAS A PURGE VALVE SOLENOID AND THE SECOND TIME IT WAS THE CHARCOAL CANISTER AND THE WHOLE GAS TANK HAD TO BE REPLACED ALONG WITH ANOTHER SOLENOID. NEITHER OF THESE FAILURES LEFT ME STRANDED BUT SHOULD NOT HAVE OCCURRED ON A JEEP WITH LESS THAN 5000 MILES ON IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040764September 26, 2003
AIR BAGS:FRONTAL
WAS DRIVING 20 MPH CONSUMER'S VEHICLE WAS HIT BY ANOTHER VEHICLE THAT WAS BACKING OUT OF A GARAGE. UPON IMPACT, FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED INJURIES, AND HAD EMERGENCY ROOM TREATMENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10039412September 23, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE DEALER STATES THAT I HAVE PROBLEM WITH MY HEATING AND COOLING SYSTEM.WHEN THE AIR CONDITIONER,OR THE DEFROSTER IS IN USE,A NOISE THAT WOULD SOUND LIKE A DROP OF WATER DROPPING PRECISELY EVERY 4 TO 5 SECONDS,STEREOS,AND ROAD NOISE DO NOT HIDE IT.THE AFFECT IS LIKE BEING IN A TORTURE CHAMBER.IT LITTERY DRIVES YOU CRAZY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037401September 7, 2003
SUSPENSION
JEEP SHAKES AT 40-55 MILE PER HOUR, 16,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037362September 6, 2003
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
PAINT CHIPPING AND COMING OFF, 2003, JEEP, WRANGLER, 4200 MILES, NO MUD RIDDING OR RUFF TREATMENT. ONLY CITY AND HIWAY DRIVING. VEHICLE APPEARS TO HAVE BEEN PAINTED GRAY (NOT PRIMER) AND TOP COATED WITH AN EXTREMELY THIN COLOR PAINT. PATRIOT BLUE. ALMOST NO PAINT INSIDE OF TUB AND UNDER BODY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034301August 22, 2003
SUSPENSION:FRONT
WHILE DRIVING ON UNEVEN SURFACE AT ANY SPEED VEHICLE WOULD SHAKE FROM THE FRONT SUSPENSION. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034391August 22, 2003
PARKING BRAKE
VEHICLE WAS PARKED IN FRONT OF HOUSE AND EMERGENCY BRAKE ENGAGED WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030906August 6, 2003
UNKNOWN OR OTHER
I WOULD LIKE TO REQUEST YOUR HELP REGARDING WINDSHIELD DAMAGE THAT OCCURRED ON I395 IN VIRGINIA. I HAVE ATTEMPTED TO CONTACT THE COMPANY WHICH OWNS OF THE DUMP TRUCK BY PHONE, EMAIL, AND REGULAR MAIL (WITH DELIVERY CONFIRMATION), AND HAVE RECEIVED NO RESPONSE. I ALSO SUBMITTED A COMPLAINT TO FAIRFAX COUNTY CONSUMER SERVICES DIVISION BUT WAS TOLD THAT THEY ONLY HANDLE COMPLAINTS REGARDING THE SALE OR PURCHASE OF AN ITEM. BELOW IS A COPY OF THE LETTER I SENT TO OWENS & SPARROW, WHOSE DUMP TRUCK CAUSED THE DAMAGE. I HAVE CONTACTED VDOT AS WELL, BUT WOULD LIKE TO REQUEST YOUR HELP IN ADDITION TO VDOTS. I FEEL VERY STRONGLY THAT IT IS THEIR RESPONSIBILITY TO REIMBURSE ME FOR THE REPLACEMENT OF MY WINDSHIELD. I WOULD GREATLY APPRECIATE YOUR HELP WITH THIS MATTER. JUNE 19, 2003 OWEN & SPARROW, LLC PO BOX 1595 LORTON, VA 22199 DEAR READER: AT APPROXIMATELY 12:15 P.M. ON THURSDAY, MAY 22, 2003, THE WINDSHIELD OF MY 2002 JEEP WRANGLER WAS STRUCK BY ROCK-LIKE DEBRIS THAT FLEW OUT OF AN OWEN & SPARROW, LLC DUMP TRUCK TRAVELING DIRECTLY IN FRONT OF ME. THIS RESULTED IN TWO CHIPS ON THE DRIVERS SIDE OF MY WINDSHIELD. AT THAT TIME, I WAS HEADING NORTH ON I395 AND WAS JUST SOUTH OF EXIT 7 (GLEBE ROAD). THE LICENSE PLATE NUMBER OF THAT DUMP TRUCK WAS 604-442; HOWEVER, I WAS UNABLE TO SEE WHICH STATE THE LICENSE PLATE WAS FROM. THE DUMP TRUCK ALSO HAD A 1-800-827-SAFE STICKER ON THE BACK OF IT WITH THE NUMBER PG763. AS A RESULT OF THIS DAMAGE, I NEED TO HAVE THE WINDSHIELD REPLACED. SINCE I KNOW THAT THIS DAMAGE WAS DIRECTLY CAUSED BY DEBRIS FROM ONE OF YOUR DUMP TRUCKS, I WOULD LIKE TO REQUEST REIMBURSEMENT OF $389.82. THIS AMOUNT INCLUDES THE COST OF A REPLACEMENT WINDSHIELD AS WELL AS REPLACEMENT OF TWO DECALS ON THE WINDSHIELD THAT ALSO HAVE TO BE REPLACED (FAIRFAX COUNTY VEHICLE DECAL AND EMISSION INSPECTION DECAL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030555August 1, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
I WAS INVOLVED IN AN ACCIDENT ON 7/31/03. I DEPRESSED THE BRAKE IN A HARD MANOR BUT SINCE THE GAS PEDAL IS SO CLOSE TO THE BRAKE, MY FOOT WAS HALF ON THE BRAKE AND HALF ON THE GAS PEDAL. I CHECKED OTHER MAKES AND MODELS AND THEY HAVE MORE DISTANCE BETWEEN THE BRAKE AND THE GAS PEDAL. THIS SEEMS TO BE INDICITIVE OF CHRYSLER PRODUCTS. I HAVE BEEN DRIVING FOR OVER 24 YEARS AND HAVE A VERY GOOD DRIVING RECORD. NOT ONCE IN ALL THOSE YEARS HAS THIS HAPPENED. THIS IS THE SECOND TIME IN TWO MONTHS THIS HAS NOW HAPPENDED TO ME. I PURCHASE MY JEEP JUST TWO MONTHS AGO. PLEASE CHECK THE SPACING OF THE BREAK AND GAS PEDALS FOR YOURSELVES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10026149July 28, 2003
SEATS
THE DRIVERS SIDE SEAT WAS ANGLED TO THE LEFT. THE CONSUMER CONTACTED THE DEALER TO REPLACE THE SEAT. WHEN THE SEAT WAS REPLACED THE SEAT STILL ANGLED TOT HE LEFT. THE MANUFACTURER CLAIMED THAT THE VEHICLE WAS DESIGNED THIS WAS TO ALLOW THE DRIVER TO ENTER AND EXIT THE VEHICLE EASILY. *AK *NLM *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026318July 28, 2003
SEATS:MID/REAR ASSEMBLY
WHILE THE CONSUMER WAS OFF-ROADING IN THE VEHICLE THE REAR SEAT BACK COLLAPSED. *AK *CB *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10028812July 22, 2003
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION FAILURE - GRINDING NOISE IS HEARD WHEN SHIFTING INTO 2ND AND 3RD GEARS, JERKS FORWARD BEFORE CLUTCH IS LET OUT, WILL NOT SHIFT INTO 5TH GEAR AT HIGHWAY SPEEDS. THIS IS THE SECOND TRANSMISSION TO FAIL IN THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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