Jeep Wrangler Complaints (2004)

192 consumer complaints on file.

#10455094April 13, 2012
STEERING, SUSPENSION
I OWN A JEEP WRANGLER X 2004. I HAVE EXPERIENCED THE JEEP "DEATH WOBBLE" ON NUMEROUS OCCASSIONS IN THE PAST YEAR. THIS PAST SUNDAY BEING THE WORST. I HAVE HAD MY ENTIRE FRONT END REPLACED WITH NO RESULTS. I HAVE BEEN SEARCHING THE INTERNET FOR ANSWERS AND EVERY SUGGESTION THAT I HAVE FOUND HAS ALREADY BEEN DONE ON MY JEEP. WE HAVE SPOKEN WITH A JEEP MECHANIC THAT WE KNOW AND HE STATED THAT IT IS A "KNOWN PROBLEM" AND THEY DO NOT KNOW HOW TO FIX IT. AT THIS POINT I AM EXTREMELY FRUSTRATED AND I AM LOOKING FOR ANSWERS. I HAVE FOUND A WEBSITE FOR CONGRESSWOMAN ESHOO AND I AM AWARE OF THE REQUEST FOR AN INVESTIGATION INTO THIS MATTER. PLEASE, I HOPE THAT YOU ARE TAKING THIS MATTER VERY SERIOUSLY. THIS IS A VERY SCARY AND DANGEROUS PROBLEM THAT IS OCCURING IN JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451121March 12, 2012
STEERING, SUSPENSION
LIKE SO MANY, I'VE NOW EXPERIENCED THE INFAMOUS 'DEATH WOBBLE.' THE VEHICLE STARTS TO VIOLENTLY SHAKE AFTER HITTING A BUMP AND BECOMES ESSENTIALLY UNABLE TO BE CONTROLLED. ALL YOU CAN DO IS BRAKE HARD AND HOPE TO STAY IN YOUR LANE/ON THE ROAD AS YOU DECELERATE. AFTER SPENDING MANY HOURS ON THE INTERNET AND AT THE PLACE WHERE I PURCHASED IT, THINGS ARE NO BETTER. THIS SEEMS LIKE AN OBVIOUS DESIGN FLAW AND RENDERS THE VEHICLE UNSAFE. JEEP SEEMS TO HAVE NO INTEREST IN FIXING THE PROBLEM AND IT'S HARD TO BELIEVE THAT NOBODY HAS BEEN KILLED BECAUSE OF IT. I WISH I HAD KNOWN ABOUT THIS AS I NOW HAVE AN UNSAFE AND UNUSABLE VEHICLE THAT NOBODY SEEMS TO KNOW HOW TO FIX. THERE IS A TSB OUT REGARDING THIS ISSUE, BUT JEEP KEEPS THAT INFORMATION 'SECRET'. I CANNOT IMAGINE WHY THERE HASN'T BEEN A RECALL, IF I KEEP DRIVING THIS VEHICLE, IT'S NOT A QUESTION OF 'IF' I'M GOING TO WRECK IT, IT'S A MATTER OF 'WHEN' IT'S GOING TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442882January 9, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP WRANGLER. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE FAILURE RECURRED WHENEVER DRIVING OVER A SLIGHT ROAD BUMP AT 55 MPH OR MORE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE SWAY BAR LINK AND DAMPER WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME BUT THEY WERE UNABLE TO LOCATE THE MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441551December 28, 2011
STEERING
POWER STEERING PRESSURE HOSE DEVELOPS LEAKS AT THE CRIMPED CONNECTION. POWER STEERING FLUID CAN COME IN CONTACT WITH HOT ENGINE COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440323December 18, 2011
SUSPENSION, STEERING
MULTIPLE INCIDENTS OF VIOLENT VIBRATION IN THE VEHICLE FRONT END, INCLUDING THE STEERING WHEEL AND FRONT WHEELS, ARE OCCURRING AFTER HITTING A MINOR POT HOLE IN THE ROAD. INCIDENTS OCCUR AT HIGHWAYS SPEEDS, NORMALLY 45 - 55 MPH. THE DRIVER MUST REDUCE SPEED TO NEAR ZERO IN ORDER TO RECOVER SAFE AND EFFECTIVE CONTROL OF THE VEHICLE. THIS VEHICLE DEFECT APPEARS TO BE THE WELL-KNOWN AND MAJOR SAFETY ISSUE IN JEEP WRANGLER VEHICLES KNOWN AS "THE DEATH WOBBLE". I PURCHASED THIS VEHICLE NEW FROM A JEEP DEALERSHIP AND HAVE HAD IT PROFESSIONALLY MAINTAINED PER THE MANUFACTURER'S INSTRUCTIONS SINCE THE DAY I BOUGHT IT. MY SPOUSE AND I HAVE BOTH EXPERIENCED THIS DEFECT SEVERAL TIMES IN THE PAST FEW YEARS, MOST RECENTLY ON DECEMBER 15, 2011. AT THIS POINT, WE'VE HAD THE VEHICLE INSPECTED SEVERAL TIMES AND REPLACED A NUMBER OF COMPONENTS ON THE VEHICLE, INCLUDING THE STEERING DAMPER, FOUR SHOCK ABSORBERS, AND ALL 4 TIRES., IN ADDITION, THE SUSPENSION HAS BEEN INSPECTED NUMEROUS TIMES IN THE PAST 3 YEARS. GIVEN THE SHEAR NUMBER OF SIMILAR COMPLAINTS BY OTHER OWNERS, I FEEL THAT THIS IS AN OBVIOUS MANUFACTURER DEFECT THAT SHOULD BE ACKNOWLEDGED AND CORRECTED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449868November 7, 2011
SUSPENSION, STEERING
THE PROBLEM HAS OCCURRED SEVERAL TIMES SINCE OCT 18, 2011. THE JEEP EXPERIENCED THE "DEATH WOBBLE" WHEREBY THE JEEPS' WHEELS SUDDENLY BEGAN TO WOBBLE TO THE POINT THAT ONE ALMOST MUST SLOW DOWN IMMEDIATELY. THE CONDITION APPEARS TO BE QUITE COMMON WITH THE JEEP WRANGLER. PORTABLE RECEIVED VIA U.S. MAIL. A PORTION OF THE COMPLAINT WAS ILLEGIBLE. 02/28/12 UPDATED 02/28/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428846October 5, 2011
STEERING, SUSPENSION
STEERING WOBBLES AT SPEEDS 40 TO 55MPH AND IS ESPECIALLY WORSE AFTER HITTING A BUMP. THIS HAPPENS EVERY DAY AND NOT ONCE IN A WHILE. VERY SCARY WHEN YOU HAVE NO CONTROL BECAUSE IT SHAKES SO BAD. IT ACTUALLY GIVES YOU LITTLE OR NO CONTROL OVER THE VEHICLE. HAVE HAD TIRES BALANCED AND ROTATED THE STEERING DAMPER REPLACED. HAVE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE REALLY KNOWS WHAT TO DO ABOUT IT. IT IS A LIFE AND DEATH SITUATION AND FEEL THAT NOTHING WILL BE DONE ABOUT IT UNTIL SOMEONE IS ACTUALLY KILLED. LOOKING AT BLOGS THERE ARE MANY PEOPLE WHO EXPERIENCED THE SAME THING KNOWN AS THE DEATH WOBBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427084September 25, 2011
STEERING, SUSPENSION
MY 2004 WRANGLER RUBICON HAS A VIOLENT WOBBLE/SHAKE AT 55-60 MPH. THE WOBBLE IS SO VIOLENT I HAVE TO IMMEDIATELY BRAKE AND IT STOPS AROUND 40. I HAVE HAD IT ALIGNED AND BALANCED. I WAS CONSIDERING POURING MORE INTO THE REPAIR BUT AFTER READING ALL OF THE COMPLAINTS I FELL IT IS NOT WORTH THE EFFORT. THE JEEP IS STOCK AND I AM THE ORIGINAL OWNER. I AM GOING TO APPROACH THE DEALER BUT SINCE IT IS OUT OF WARRANTY I HAVE THE FEELING IT IS GOING TO BE IN VAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424673September 11, 2011
SEAT BELTS
SEATS BELTS ARE NOT RETRACTING AND THE BELTS ARE BEING SHUT INTO THE DOOR ON BOTH THE DRIVER AND PASSENGER SIDE OF THE JEEP. THE SAFETY BELTS ARE NO LONGER GOING TO PROVIDE THE SAFETY FOR THE RIDERS DUE TO THE BELT BEING SEVERED BY THE DOOR AND HINGE. RETRACTORS NEED REPLACED IN THE JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424675September 11, 2011
STEERING, EXTERIOR LIGHTING
THE MULTIFUNCTION SWITCH WITH THE FOG LIGHTS CUTS THE LIGHTS ON WHEN THE DRIVER DOES NOT PUT THE ON. WHEN THE VEHICLE IS SITTING STILL, THE FOG LIGHTS WILL FLIP ON, WHEN I APPLY THE SIGNAL LIGHT ON THE FOG LIGHT SWITCH POPS ON. I HAD TO REMOVE THE FUSE TO GET THE FOG LIGHTS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422740August 31, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP WRANGLER. THE CONTACT STATED THE AIR CONDITIONING AND HEATING UNITS FAILED TO WORK INTERMITTENTLY. IN ADDITION, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS DURING THE WINTER MONTHS DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER FOUND THAT THERE WERE MELTED WIRES THAT CAUSED THE BLOWER MOTOR TO FAIL. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 144,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10419447August 15, 2011
SUSPENSION, STEERING
FRONT END OF MY 2007 JEEP WRANGLER UNLIMITED HAS DANGEROUS WOBBLE BETWEEN 50 AND 60 MILES PER HOUR. TIRES ARE GOOD, TIRES HAVE BEEN BALANCED BUT THE PROBLEM REMAINS. USUALLY TRIGGERED BY A BUMP IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418644August 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILURE TO SHIFT AUTOMATIC TRANSMISSION INTO 1ST, 3RD, AND 4TH GEARS. ONLY STAYS IN 2ND GEAR OR REVERSE. WAS TOLD BY A DEALER THAT THE PCM WAS CAUSING THE MALFUNCTION. REPLACED THE PCM AND THE TCM ALSO BLEW OUT. THERE ARE ONLY 48000 MILES ON THIS VEHICLE AND IS TAKEN CARE OF WELL. THERE SHOULDN'T BE ALL THE COMPUTERS GOING OUT ALL AT ONCE. NO ONE SEEMS TO BE ABLE TO ASSIST FROM CHRYSLER. UNFORTUNATE, SINCE THIS IS MY THIRD WRANGLER AND I HAVEN'T EVER HAD THIS MANY ISSUES WITH ANY VEHICLE EVER. WAS A DIE-HARD FAN AND STOOD BY JEEP PRODUCTS. NOW I WILL MAKE SURE EVERYONE KNOWS NOT TO PURCHASE THESE FAULTY VEHICLES. HOPEFULLY AFTER $1050 IN REPAIRS THIS RESOLVES THE ELECTRICAL ISSUES....BUT SOMEHOW WON'T COUNT ON IT!!! BOOOOO TO JEEP! YOU SHOULD BE ASHAMED OF YOURSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417848August 7, 2011
STEERING
JEEP WRANGLER (2004) HAS THE STEERING SHAKE VIOLENTLY WHEN DRIVEN OVER 45MPH. NO DEALERSHIP OR GARAGE COULD RESOLVE THE PROBLEM. I SPENT OVER $2000 IN NEW TIRES ALL NEW STEERING COMPONENTS AND SUSPENSION AS WELL AS WHEELS TO FIX A PROBLEM THE COMPANY REFUSES TO ACKNOWLEDGE EXISTS SO THEY CAN CONTINUE TO SUPPORT THEIR UNIONS REDICULIOS COMMANDS WHILE PUTTING ME AND OTHER DRIVERS AT RISK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416303July 29, 2011
STRUCTURE, SERVICE BRAKES, HYDRAULIC, TIRES, SUSPENSION
HAVE A JEEP 2004 WRANGLER. AT 60 MPH. IT BEGINS TO WOBBLE VERY BADLY! HAVE PURCHASED NEW TIRES,BALANCING,FRONT STABILIZING BAR,NEW BRAKES & ROTORS,ALIGNMENT. STILL WOBBLES! MANY OTHER JEEP OWNERS ARE HAVING SAME PROBLEM & JEEP DEALERS CANNOT COME UP WITH A SOLUTION TO STOP THIS! IT HAPPENS EVERYTIME I HIT 60MPH! VERY SCARY!!!!! ALMOST FLIPPED ME OFF THE ROAD COMING DOWN THE MOUNTAINS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413709July 20, 2011
STEERING
TL* THE CONTACT OWNS A 2004 JEEP WRANGLER. WHILE DRIVING OVER 55 MPH, THE CONTACT STATED THAT THE VEHICLE WOULD BEGIN TO SHAKE VIOLENTLY. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 58,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413367July 18, 2011
SUSPENSION:FRONT
2004 JEEP WRANGLER "DEATH WOBBLE" . OCCURS AT 45-55MPH. WHEEL BALANCE, TIRE ROTATION, STEERING STABILIZER/DAMPER-ALL REPAIRED, ADJUSTED OR REPLACED. THIS VEHICLE HAS 75,000 MILES AND BEGAN AROUND 45,000 MILES AND IS GETTING PROGRESSIVELY WORSE. THIS NEEDS TO BE ADDRESSED BY JEEP! THE VEHICLE BEGINS TO WOBBLE AT AROUND 45PMH WHEN IT STRIKES A SLIGHT BUMP IN THE ROAD OR SOMETIMES WHEN NO PERCEIVED BUMP IN THE ROAD. THIS IS VERY DANGEROUS! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410606July 5, 2011
SUSPENSION
2004 JEEP DOES A DEATH WOBBLE AT 40-60 MPH WHEN EVER IT HITS A BUMP. SUSPENSION IS DEFECTIVE. JEEP HAS HAD TONS OF COMPALINTS ON THIS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409402June 29, 2011
FUEL SYSTEM, GASOLINE
VEHICLE STOPPED RUNNING WHILE DRIVING LOCALLY. STEERING AND BRAKING BECAME DIFFICULT. COULD HAVE BEEN DANGEROUS AT HIGHER SPEED. DIAGNOSIS BY A LOCAL MECHANIC (SUPERIOR COLLISION & AUTO SERVICE, GARDNERVILLE, NV 775-782-2966) WAS AN INTERNAL SHORT IN THE FUEL PUMP MODULE WHICH CAUSED THE FUEL PUMP TO STOP OPERATING AND THE ENGINE TO QUIT. THE FUEL PUMP MODULE IS LOCATED INSIDE THE FUEL TANK, IN THE DIRECT PRESENCE OF GASOLINE AND GASOLINE VAPOR. UPON EXAMINING THE FUEL PUMP MODULE THE MECHANIC DETERMINED THAT THE WIRING LEADS TO THE PUMP UNIT HAD SHORTED AGAINST THE MODULE'S ALUMINUM HOUSING DUE TO CHAFING OF THE WIRING INSULATION ON THE EDGE OF THE HOUSING. THEY AND I BELIEVE THAT IF THIS SHORT HAD CAUSED A SPARK IT COULD HAVE IGNITED THE FUEL IN THE TANK, CAUSING AN EXPLOSION OR FIRE. I HAVE OWNED THIS VEHICLE SINCE NEW AND THIS PART HAD NEVER BEEN SERVICED OR REPLACED. IT WAS AS INSTALLED AT THE FACTORY. TO CORRECT THIS THE MECHANIC INSTALLED A NEW FUEL PUMP MODULE. HE SAID THE WIRING ON THE REPLACEMENT MODULE APPEARS TO HAVE BEEN ROUTED MORE CAREFULLY TO AVOID THIS PROBLEM. I HAVE THE FAULTY MODULE IN MY POSSESSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406390June 7, 2011
SUSPENSION, STEERING
SEVERE SHAKING (COINED DEATH WOBBLE) AT 55 MPH. THIS HAS HAPPENED (3) TIMES. I HAVE REPLACED STEERING DAMPENER, FRONT END ALIGNMENT, (4) NEW TIRES ALL WITHIN LAST WEEK. THERE ARE COUNTLESS COMPLAINTS FOR THIS SAME PROBLEM, YET NO RESOLUTION TO BE FOUND. THERE SEEMS TO BE WITH ALL OF THE COMPLAINTS A "HEAD IN SAND" MENTALITY HOPING THAT THIS WILL GO AWAY. I'M SHOCKED, AFTER THE EXPERIENCE OF TRYING TO GET VEH OFF OF HIGHWAY DURING THIS EVENT, THAT THERE HAVE NOT BEEN ANY FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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