Jeep Wrangler Complaints (2021)

963 consumer complaints on file.

#11506029February 7, 2023
UNKNOWN OR OTHER
Jeep dealer Chrysler Dodge Jeep Ram FIAT of Manhattan (678 11th Ave New York, NY 10019-7047) has to be added to the list of Jeep dealerships refusing (or unable) to assist with safety recalls ZB7 and ZD8. We will keep filing complaints with NHTSA until all Jeep dealerships start to assist Jeep drivers with these federally required and mandated repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505971February 7, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speed, there was a rattling sound coming from the hood of the vehicle. No warning light was illuminated. The vehicle was not diagnosed or repaired. The local dealer was notified of the recall notification and confirmed that the parts were not available for the recall repair. The manufacturer was not notified of the issue. Parts distributions disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505786February 6, 2023
SUSPENSION
While driving on route95 in Christiana Delaware I hit a bump and my car start shaking uncontrollably I had to slow down this has happened on several ocassions. This is called the death wobble
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505529February 4, 2023
STEERING, SUSPENSION
Death wobble: extreme vibration, uncontrollable shaking from side to side when going high speeds and hitting bumps, but also happening at lower speeds now and not large bumps. It will only stop by coming to a close stop, slower than 10-15mph. It is happening much more frequently, and the Jeep only has 26,000 miles and has never been off-road. I bought this Jeep brand new. Ordered it myself. Dealership supposedly fixed it on 02-03-23, but it continues to do it and is getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505440February 3, 2023
SUSPENSION
Death wobble
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505319February 3, 2023
STEERING, SUSPENSION
Jeep develops a severe WOBBLE at speeds above 50MPH. Sometimes at a lower speed if you hit the smallest of bumps. The JEEP shakes BEYOND BELEIF. It shakes so much that you CANNOT see the instruments. In order for it to stop shaking you need to almost stop the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505237February 2, 2023
STEERING, VEHICLE SPEED CONTROL, SUSPENSION
When driving a faster speeds if I hit a bump my car starts shaking rapidly feeling like my tires are gonna fall off and doesn’t stop until I pull over, took it to the dealer while under warranty and they told me there was nothing they could do about it or find the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505235February 2, 2023
STEERING
The dealer called it death wobble
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505230February 2, 2023
POWER TRAIN
Recently had recall performed for loss of motive power. Now when shifting between gears, it is often firm or jerky and has vibrating/shuddering during acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505136February 2, 2023
STEERING
My Jeep has has experienced the death rattle over the last 6 months. Originally it would only happen every month or so when I got over 75 MPH. However in December after I put in an order with my service center for the part to fix it (which took 6+ weeks to arrive), the rattle got so bad that it would happen every time I got on the highway and would sometimes happen under speeds of 50. There was one time that I drove 45 each way to the airport and rattle happened over 10 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505123February 2, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The vehicle's engine will randomly shut off and not turn back on. It has been to dealerships over 10 times for the same issue. They all attribute it to the start/stop battery, but it happens even when that feature is turned off. The vehicle's engine will shut off while driving and you cannot shift it into park. The only warning is a check engine light and "service auto start/stop system". There is no warning before the vehicle does it, and I have broken down in intersections, highways, and other dangerous locations. The vehicle duplicated the issue on the dealers lot, but they claim " no codes, no repair".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505033February 1, 2023
STEERING, SUSPENSION
while driving on highway at 70 mph speed limit hit a pothole and vehicle started shaking violently had to slow to under 30 mph for it to stop. Took to dealer they said they would replace steering dampener. Waited 2 months for part to come in took to work following morning hit another pothole at 70 mph and shook so bad it blurred my vision had to slow to under 30 to get it to stop. At that point almost got rear ended by semi he swerved to avoid hitting me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505014February 1, 2023
UNKNOWN OR OTHER
Manufacturer Recall Number ZB7 NHTSA Recall Number 22V-865 No JEEP dealerships around NY State (even the Oneonta NY dealership who sold me the actual vehicle) seem willing to assist and schedule a repair. How do I file a complaint?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504961February 1, 2023
SUSPENSION, STEERING
When I accelerate over 55 mph, the front end of my jeep shakes violently, so violently I can barely hold onto the steering wheel. When driving in the fast lane on the freeway, going 65-70 mph, it shakes so badly that I almost lose control of the vehicle. I am fearful that one day, I will crash and hurt (or kill) myself, my occupants, and/or other persons in surrounding vehicles. I have reached out to my dealer and they tell me that Jeep has known about this issue, they even call it the "death wobble" - yet they do not have the parts to fix it. My car is still under warranty and I am getting no help from the dealer, they tell me it will be 2-3 months before the part comes in and there are multiple people in line ahead of me so the wait to fix it could be even longer. There are no warning lamps or messages. The symptoms began approximately 6 months ago and continue every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504657January 31, 2023
STEERING, UNKNOWN OR OTHER
On Jan. 27, 2023, I was driving my 2021 Jeep Wrangler Unlimited (31,440 miles on the odometer) on the interstate, going about 65-70 mph in high volume traffic. Suddenly my right front tire started wobbling like it was going to fall off! I have never experienced anything like this. I was extremely frightened, fearing I might have a wreck or cause someone else to wreck if control of my Jeep were lost. My heart beat sped up, my hands clinched the steering wheel. I was able to slow down and the wobble went away but my anxiety did not go away. It happened about 4 more times that day on the interstate. I was traveling and concerned about my safety and that of others. I was also concerned about what was happening with my Jeep, how could I fix it, COULD it be fixed, and how was I going to pay for it. I thought the front end of my Jeep needed to be re-aligned so I took it to the dealership I bought it from, they inspected it and said it did not alignment. Said the Jeep had developed a "wobble." I was told that parts to fix this issue were not available in the U.S. and they had no ETA on when/if a part would be available. They took my phone number and said they would call if something changed. Now I have a Jeep that I am afraid of - actually terrified of. I only drive on the city streets and stay away from the interstate. My life has been limited in so many way because of this issue. I was not issued any paperwork on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504452January 30, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact leased a 2021 Jeep Wrangler. The contact stated that while driving the engine, hot message was displayed. The contact looked underneath the hood but failed to determine the cause of the failure. The contact continued to drive but the vehicle lost power and she noticed smoke coming from the vehicle. The contact pulled over. While continuing to drive, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504403January 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
The car has been shutting down since its inception. It's gone to the dealership over 4 times. From the loss of power to the complete shutdown during the highway at 65/70 mph with my kids inside. This vehicle is not safe to drive at all. It took the fun out of moving and owning a Jeep. The 4xe is a disaster in the making. Even after the dealership looks into the car over four times, they fixed, patched, software updates, and issues keep happening, which shows that they don't have an answer to this vehicle. The car lasted the last time it went in, over a month in the dealership. If you can't go Electric, don't do it. This car is an issue for families. Highly don't recommend it. It only has 15,980 miles! Brand new car, and it's been more in the dealership than any car I've owned in my life, and I've owned plenty!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503771January 26, 2023
STEERING, SUSPENSION
I have had my 2021 Jeep Wrangler 4xe for approximately 14 months and have a little over 16,000 miles. My vehicle is now experiencing what is commonly known as the "Jeep Death Wobble". The vehicle will begin to shake violently, especially at higher speeds. It has become nearly impossible to control and is an ongoing issue. My local dealership has been unable and unwilling to fix the problem rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503546January 25, 2023
VEHICLE SPEED CONTROL, STEERING
While turning at low speeds (pulling into a parking spot) and the cruise control is turned on the "set cruise" button is elevated and can be accidentally hit. If the speed of the vehicle is under 20mph it will automatically set the cruise speed to 20mph causing the vehicle to accelerate. This elevated "set cruise" button actives the regular cruise and not the adaptive cruise. This has happened to me over a dozen times. I am lucky it has not caused a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503480January 24, 2023
TIRES:SIDEWALL
We purchased our Jeep brand new in January 2021. Tire Details: Bridgestone Dueler A/T, Size 255/70R18, Load Index: 133T, Speed Rating: M+S, DOT/Tire ID#: 93XJ RHF 4820. In November 2022, we experienced a catastrophic sidewall blowout of the passenger side front tire while driving 75-80 mph in the high speed lane on I-75. We were instantly warned by the dashboard automatic tire pressure monitoring system. The tire pressure dropped from normal to zero in a matter of 100 yards. This warning saved our lives. To this day, I still don’t know how we got the Jeep safely over to the emergency lane on the right side of I-75 during high traffic. Key point to note – we only had approximately 30,000 miles on our tires at the time of the incident. We called Florida’s Road Rangers who put our spare tire on the vehicle. When we got to our destination, we took it to the Okeechobee Jeep Dealer. The Service Manager and Mechanic both said they had never seen a sidewall blown out like this tire. They recommended we contact Bridgestone to notify them of a safety complaint and possible monetary credit. At their recommendation we took detailed pictures of the blown tire. The Dealer pitched the blown tire as we had a car full of luggage. We purchased a new Bridgestone tire from this Jeep Dealer at that time as we did not want to ride around with no spare. We were not sure of the integrity of the remaining 3 tires. We contacted Bridgestone, Ref # 1387342. After talking to a series of Reps, they seemed indifferent about this unsafe event and said they could do nothing on the tire warranty since we did not go to an authorized Bridgestone dealer. A Rep said if we had the original tire they would warranty it, but the pictures would not suffice! I came away with the sense that Bridgestone does not have any concern about their tire safety. They never asked for the pictures or the DOT/Tire Identification number. They did not stand behind their tires from a warranty aspect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler