Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10587898May 12, 2014
POWER TRAIN
JEEP ISSUED A RECALL LAST JULY 7, 2013, OVER 10 MONTHS AGO, REGARDING THE TRANSMISSION OIL COOLER TUBE, SAFETY RECALL N28/NHTSA 13V-234. I HAVE ATTEMPTED NUMEROUS TIMES SINCE THEN TO SET UP AN APPOINTMENT AT MY LOCAL JEEP DEALER, BOERNE DODGE CHRYSLER JEEP IN BOERNE TX, TO HAVE THIS RECALL PERFORMED AND I HAVE BEEN TOLD EACH TIME THAT THEY DO NOT HAVE THE PARTS TO DO THIS RECALL. THEY WENT ON TO STATE THAT THEY HAVE RECEIVED, AND CONTINUE TO RECEIVE, A VERY LIMITED NUMBER OF THE PARTS REQUIRED FOR THIS RECALL AND THAT I SHOULD PUT MY NAME ON THEIR WAITING LIST FOR THE RECALL PARTS. I PLACED MY NAME ON THE LIST 6 MONTHS AGO BUT HAVE YET TO RECEIVE A PHONE CALL. I CALLED THE CHRYSLER GROUP RECALL CENTER AT 800-853-1403 AND THE CUSTOMER SERVICE REP TOLD ME THE SAME THING THE DEALER DID, THAT THEY HAD VERY LIMITED PARTS AND THAT THEY WERE UNABLE TO DO ANYTHING ABOUT IT AT THIS TIME. I WOULD REQUEST THAT THIS MATTER BE LOOKED INTO, THE RECALL STATES THAT THIS DEFECT MAY INCREASE THE RISK OF A CRASH. SINCE I PLANNED ON LEAVING ON AN EXTENDED TRIP IN THIS VEHICLE I AM HESITANT TO TAKE THAT INCREASED RISK. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587948May 12, 2014
ENGINE, POWER TRAIN, STEERING
I HAVE RECEIVED SEVERAL NOTICES ABOUT THE N28 TRANSMISSION OIL COOLER TUBE RECALL AND HAVE NOT HAD ANY LUCK AT THE DEALER GETTING MY RECALL REPAIRS COMPLETED. EACH TIME I GO IN FOR SERVICE I ASK ABOUT THE STATUS AND EACH TIME I'M TOLD THERE ARE NO PARTS AVAILABLE. I WAS ALSO TOLD THAT THE PARTS FOR THE RECALL ARE ON BACK ORDER AND THE DEALER ONLY GETS 2 KITS IN EACH MONTH. I WAS TOLD THAT I AM IN LINE FOR THE REPAIR BUT THEY COULD NOT TELL ME WHERE I AM IN LINE OR HOW LONG IT WILL BE BEFORE THE REPAIR IS EVEN POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587575May 10, 2014
STEERING
I HAVE BEEN RECEIVING NOTICES FOR A RECALL FOR ALMOST A YEAR AND THE DEALER IS UNABLE TO REPAIR IT DUE TO LACK OF PARTS. I WENT TO THE DEALER 7 MONTHS AGO, STILL NO REMEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587427May 9, 2014
STEERING
I'VE RECEIVED THREE NOTIFICATIONS BY CHRYSLER GROUP LLC SINCE SEPTEMBER 2013 FOR SAFETY RECALL ON TRANSMISSION OIL COOLER TUBE COMING IN CONTACT WITH POWER STEERING FLUID RETURN TUBE. I'VE CALLED THREE TIMES SINCE SEPTEMBER AND RECEIVED DIFFERENT RESPONSE.PARTS NOT AVAILABLE, TAKEN MY NAME AND NUMBER, WILL GET IN TOUCH, YOU'LL BE ON A LIST, ETC. NO REMEDY APPEARS TO BE AROUND THE CORNER. CHRYSLER OUTLINES WHAT THE DEALER WILL DO TO FIX THE ISSUE. WHAT ACTION NEEDS TO OCCUR FOR THIS TO HAPPEN??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587225May 8, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587244May 8, 2014
POWER TRAIN
BEEN NOTIFIED THREE TIMES BY CHRYSLER GROUP LLC IN MI USA OF SAFETY RECALL ON THIS NEW WRANGLER AND TO CALL DEALER FOR APPOINTMENT... HAVE CALLED THREE OR FOUR TIMES IN PAST MONTHS SINCE FIRST LETTER AND HAD VARYING RESPONSES... HAVE TO ORDER PARTS, TOOK MY NAME AND NUMBER, WILL SEND YOU A LETTER, WILL CALL, ETC. ALL IN PAST SEVERAL MONTHS. HERE IT IS NEAR SUMMER SEASON AND NO FIX FOR THE WRANGLER. WHAT ARE MY ALTERNATIVES HERE???? BOUGHT SEVERAL WRANGLERS FROM THIS DEALER SO NOT SURE IT'S THEIR DOINGS???? THANKS.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586990May 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586750May 6, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586804May 6, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER SIX MONTHS AGO AND THE DEALER ADVISED THEY ONLY RECEIVED TWO REPAIR KITS PER MONTH. THE CONTACT WAS PLACED ON A WAITING LIST, WHICH THE CONTACT WAS CONCERNED WOULD EXCEED SEVERAL MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586847May 6, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND THAT THEY WERE ONLY RECEIVING 2-3 REPAIR KITS A MONTH. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586875May 6, 2014
STEERING
I WAS NOTIFIED LAST FALL THAT MY VEHICLE WAS UNDER RECALL. THE RECALL HAS TO DO WITH THE OIL COOLER TUBE COMING IN CONTACT WITH THE POWER STEERING RETURN TUBE WHICH MAY CAUSE A FIRE. I HAVE MADE SEVERAL CALLS TO TWO DIFFERENT DEALERSHIPS AND THE BEST THEY CAN DO IS PUT ME ON A "WAIT LIST" BECAUSE DAIMLER IS ONLY RELEASING ONE REPAIR KIT PER DEALERSHIP EVERY 10 DAYS AND I HAVE MANY PEOPLE AHEAD OF ME. IT IS NOW MAY AND STILL NO CALL, HOWEVER, I KEEP GETTING NOTICES TO GET IT DONE. I DON'T UNDERSTAND HOW A RECALL CAN BE PERFORMED IN THIS MANNER. THEY TELL YOU YOUR VEHICLE MIGHT CATCH ON FIRE, BUT YOU HAVE TO WAIT MONTHS TO GET IT FIXED? IT DOESN'T SEEM RIGHT TO ME, SO I CALLED DAIMLER TO COMPLAIN. THEY CONFIRMED THAT THE ONE KIT PER DEALER EVERY 10 DAYS IS CORRECT AND I HAVE TO WAIT. SEEMS LIKE A LAWSUIT WAITING TO HAPPEN TO ME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586504May 5, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586643May 5, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586669May 5, 2014
STEERING, POWER TRAIN
"SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" - ANOTHER COMPLAINT REGARDING PATENT DISREGARD FOR CONSUMER SAFETY BY CHRYSLER. I HAVE BEEN WAITING 14 MONTHS FOR RESOLUTION TO THIS ISSUE. THE MANUFACTURER DIRECT ME TO THE DEALERSHIP. THE DEALERSHIP BLAMES THE MANUFACTURER. NHTSA BEARS RESPONSIBILITY AS WELL AS THEY APPARENTLY ARE FAILING TO COMPEL CHRYSLER TO PERFORM. I CERTAINLY DO NOT WANT ANYONE TO SUFFER INJURY DUE TO THIS DEFECT. CAN NOTHING BE DONE TO ACCELERATE THE REPAIR PROCESS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586369May 3, 2014
POWER TRAIN, STEERING
I HAVE BEEN REGULARLY RECEIVING A NOTICE TITLED "SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE" FROM CHRYSLER MANY TIMES FOR THE PAST YEAR. THE DEALERSHIP HAS NOT MADE ANY ATTEMPT TO PERFORM THE RECALL EVEN THOUGH I HAVE OFTEN TRIED TO SCHEDULED IT. THEY CONTINUALLY TELL ME THAT THEY CANNOT GET THE REQUIRED PARTS FROM THE FACTORY, BUT WHEN THEY DO THEY WILL CALL ME. I CALLED THE FACTORY RECALL ASSISTANCE CENTER (1-800-853-1403) LISTED ON THE RECALL NOTICE AND THE PERSON WHO ANSWERED GAVE ME THE SAME STORY; "CHRYSLER IS HAVING TROUBLE GETTING THE REQUIRED PARTS FROM THEIR SUPPLIER". I AM CERTAIN CHRYSLER HAS THE ABILITY TO BUILD ANYTHING, SO THE FACT THAT THEY SAY THEY CAN'T GET SOME SIMPLE HOSES BUILT IS A RIDICULOUS EXCUSE. IT IS CLEAR THAT CHRYSLER IS NOT RESPONDING SINCERELY TO THIS NHTSA RECALL. PERHAPS, LIKE THE CHEVY IGNITION KEY FOB ISSUE, COST VS SAFETY IS MORE IMPORTANT TO YET ANOTHER AMERICAN AUTOMOBILE MANUFACTURER. NOTE THAT THE CHRYSLER NOTICE DID SAY THAT IF THE DEALER FAILS TO REMEDY THE DEFECT WITHIN A REASONABLE TIME TO FILE A COMPLAINT AT WWW.SAFERCAR.GOV AND THIS FORM IS THE ONLY COMPLAINT FORM I COULD ACCESS FROM THAT SITE. IF THIS IS THE WRONG FORM PLEASE REDIRECT MY COMPLAINT TO THE CORRECT LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586087May 2, 2014
POWER TRAIN
ADVISED OF A RECALL CONCERNING AN ISSUE WITH A TRANSMISSION OIL COOLER LINE. WENT TO DEALERSHIP TO HAVE REPAIR MADE, WAS TOLD THAT THE MANUFACTURE WILL ONLY SELL 2 OF THE NECESSARY PARTS TO THE DEALER PER MONTH! I WAS PUT ON A WAITING LIST. IT IS NOW ALMOST 6 MONTHS LATER AND THE REPAIR STILL CAN'T BE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586100May 2, 2014
POWER TRAIN
I HAVE NOW RECEIVED THREE RECALL NOTICES ON MY 2013 JEEP WRANGLER UNLIMITED. THESE NOTICES DESCRIBE A PROBLEM WITH THE TRANSMISSION THAT COULD RESULT IN CRASH IF NOT FIXED TIMELY. THE PROBLEM IS THAT CHRYSLER CORPORATION IS NOT PROVIDING THE DEALERSHIPS WITH THE PARTS NECESSARY TO FIX THE PROBLEM. WHY WOULD CHRYSLER NOT PROVIDE THE NECESSARY PARTS TO FIX A PROBLEM BEFORE A CRASH OR MAJOR TRANSMISSION PROBLEM. THE KNOWLEDGE OF THIS RECALL AND MY INABILITY TO GET IT FIXED IN SPITE OF SEVERAL ATTEMPTS TO SCHEDULE THE REQUIRED REPAIRS AT MY LOCAL DEALERS HAS CAUSED ME A GREAT DEAL OF STRESS AND ANXIETY AS THERE IS ALWAYS LURKING IN THE BACK OF MY MIND THE POSSIBILITY OF HAVING A CATASTROPHIC MECHANICAL PROBLEM RESULTING IN A SUDDEN CRASH AND POSSIBLY INJURY OR DEATH TO MY FAMILY AND ME. PLEASE RESOLVE THESE ISSUES IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586117May 2, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE TO HAVE NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) PERFORMED ON HIS VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586156May 2, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT YET AVAILABLE AND THAT THE MANUFACTURER WAS ONLY DISTRIBUTING ONE REPAIR KIT PER WEEK. THE CONTACT WAS NUMBER 30 ON THE WAITING LIST WHICH MEANT HE WOULD HAVE TO WAIT AN ADDITIONAL 30 WEEKS TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586168May 2, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWERTRAIN, STEERING) AND STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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