Jeep Wrangler Complaints (2009)

650 consumer complaints on file.

#10482198October 25, 2012
STEERING, SUSPENSION, WHEELS
I WAS DRIVING THE JEEP DOWN THE HIGHWAY THROUGH CONSTRUCTION ZONE AND IT VIBRATED VIOLENTLY AFTER I DROVE OVER A BUMP. I HAD TO SLOW DOWN VERY QUICKLY DURING RUSH HOUR AND WAS ALMOST HIT IN THE REAR BY ANOTHER CARE SO THE WOBBLE WOULD GO AWAY. I TOOK IT TO HAVE IT FIXED AND WAS TOLD THIS IS COMMON. I LOOKED IT UP ONLINE AND WAS AMAZED. FOR A NEWER VEHICLE I WAS FLOORED THAT IT WAS NOT COVERED BY JEEP. I HAVE AN EXTENDED WARRANTY TOO. I TOOK IT TO JEEP AND THEY TOLD ME I HAD TO PAY TO FIX IT, SO WHAT WAS I GOING TO DO DRIVE AND UNSAFE CAR (AND IT IS UNSAFE, ANOTHER CAR ALMOST HIT ME). I PAID TO HAVE IT FIXED. THEY REPLACED A DAMPER AND GUESS WHAT THERE IS STILL A WOBBLE. THIS IS THE MOST RIDICULOUS ISSUE AND YET JEEP WILL NOT STAND BEHIND A POOR DESIGN THAT THEY CLEARLY KNOW IS A PROBLEM. SO, I AM LOOKING FOR HELP MAKING IT KNOW THAT IF THERE IS AN ACCIDENT INVOLVING THIS PROBLEM I HAVE ADVISED JEEP AND NOW NHTSA. I WILL SURELY CONTACT AN ATTORNEY AND BECOME VERY PUBLIC THAT THERE HAS BEEN WARNING OF THIS. ALL I WANT IS FOR MY WIFE AND KIDS TO BE SAFE IN A CAR. JEEP SHOULD STEP UP AND CORRECT THERE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481204October 19, 2012
STEERING, SUSPENSION
DRIVING ON THE HIGHWAY AND THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. YOU HAVE TO SLOW DOWN TO A DANGEROUS SPEED IF YOU CANT PULL OVER RIGHT AWAY TO STOP. THE CAR SHAKES AS IF IT IS FALLING APART. THIS HAS HAPPENED ON SEVERAL OCCASIONS AND WE BROUGHT IT TO OUR MECHANIC. THEY INFORMED US THAT IT WAS THE STEERING DAMPENER AND IT NEEDED TO BE REPLACED AND THAT IT IS HAPPENING TO JEEPS ALL OVER AND THAT CHRYSLER IS NOT COVERING REPAIRS. AFTER MY MECHANIC FIXED THE STEERING DAMPENER, THEY TEST DROVE IT AND FOUND THE SHAKE TO STILL BE THERE AND DID FURTHER INVESTIGATING. THEY FOUND THAT MOST OF THE PARTS IN THE STEERING SYSTEM WERE DAMAGED, IE. TIE RODS AND STEERING DRAG LINK. I AM BRINGING THE VEHICLE TO MY JEEP DEALER AND HAVE INFORMED CHRYSLER OF THE SITUATION. I AM HOPING THAT THEY WILL REPLACE THE BAD PARTS BUT DO NOT HAVE A GOOD FEELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479947October 12, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE TIRE PRESSURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT NOTICED THE REAR PASSENGER SIDE TIRE WAS DEFLATED. THE CONTACT REPLACED THE TIRE WITH THE SPARE TIRE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSE THAT THE VALVE STEM HAD FRACTURED CAUSING THE TIRE TO LOOSE AIR PRESSURE. THE MECHANIC REPLACED THE VALVE STEM. THE VALVE STEM ON THE SPARE TIRE WAS ALSO REPLACED WITH A RUBBER VALVE STEM. THE CONTACT NOTICED THE VALVE STEM ON THE FRONT AND REAR DRIVER SIDE AND THE FRONT PASSENGER SIDE TIRES WERE ALSO CRACKING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478704October 5, 2012
FUEL/PROPULSION SYSTEM
WHEN FILLING THE FUEL TANK AND WHEN THE GAS PUMP AUTOMATICALLY STOPS DUE TO THE TANK BEING FULL, A SIZEABLE AMOUNT OF GAS SPILLS OUT TO THE PAVEMENT. IT HAD INITIALLY BEGUN AS A SPORADIC OCCURRENCE A WHILE BACK WHICH I THOUGHT TO BE RELATED TO CERTAIN STATIONS BUT FOR SEVERAL MONTHS IT HAS OCCURRED EVERY FILL-UP REGARDLESS OF WHERE I HAVE GONE. THE AMOUNT OF GAS IS ENOUGH THAT I NEED TO CLEAN IT UP AT THE STATION OFF THE GROUND AND AROUND WHERE THE PUMP CONNECTS TO THE JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478071October 1, 2012
SERVICE BRAKES, HYDRAULIC, ENGINE
TL* THE CONTACT OWNS A 2009 JEEP WRANGLER. THE CONTACT STATED WHILE DRIVING 45 MPH, SMOKE WAS COMING FROM UNDERNEATH THE HOOD. THE CONTACT PULLED THE VEHICLE OVER AND THE ENGINE IGNITED INTO FLAMES. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE FIRE DEPARTMENT DISTINGUISHED THE FIRE BUT WAS UNABLE TO DETERMINE THE CAUSE. THERE WAS NO POLICE REPORT FILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 41,000. UPDATED 12/22/12 *BF THE CONSUMER STATED THE BRAKES FAILED AS HE PULLING OVER TO THE EMERGENCY LANE. UPDATED 10/22/12 UPDATED 12/12/12 *CN UPDATED 12/12/12
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10477371September 28, 2012
AIR BAGS
MY AIRBAG WARNING LIGHT TURNED ON. IT WOULD INTERMITTENTLY TURN ON AND OFF AFTER THAT UNTIL I HAD IT FIXED. IT WOULD TURN ON AND OFF WITH A FREQUENCY OF ABOUT ONE EVERY OTHER MINUTE SOUNDING OFF A WARNING CHIME. I DID SOME RESEARCH AND LEARNED THAT THIS SYMPTOM IS A COMMON PROBLEM WITH MY MODEL YEAR OF VEHICLE AND HAS BEEN A PROBLEM WITH MODEL YEARS 2007 AND UP. THE PROBLEM IS WITH THE CLOCKSPRING MECHANISM IN THE STEERING COLUMN THAT HAS SOMETHING TO DO WITH THE AIR BAG. IT APPARENTLY HAS SOMETHING TO DO WITH THE FUNCTION OF THE AIRBAG AND IS ALREADY THE SUBJECT OF RECALLS ON OTHER MODEL YEARS AS WELL AS A RECALL ON THE 2009 RHD VERSION OF THE WRANGLER. THEY CLEARLY ARE USING THE SAME PART ON THESE MODELS AND SHOULD BE A RECALL ON ALL MODELS THAT HAVE THIS PART. I BROUGHT IT TO THE DEALER TO GET FIXED AND JEEP DETERMINED THAT IT WAS A FAULTY CLOCKSPRING MECHANISM AND I HAD IT REPLACED AS IT OBVIOUSLY IS A SAFETY RISK. PLEASE INVESTIGATE THIS AND HAVE THEM RECALL ALL MODELS WITH THE SAME CLOCKSPRING MECHANISM BEFORE SOMEONE GETS HURT OR KILLED. I AM CURRENTLY NEGOTIATING WITH CHRYSLER CORPORATION REGARDING THIS REPAIR BUT I PAID FOR THE ENTIRE REPAIR MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476751September 22, 2012
FUEL/PROPULSION SYSTEM
SPLASH BACK OF GASOLINE WHEN BEGINNING TO FUEL VEHICLE. GAS PUMP CONTINUES TO SHUT OFF THROUGHOUT THE REFUELING PROCESS AS IF THE TANK IS FULL. GASOLINE CAN ONLY BE ADDED A FEW SECONDS AT A TIME. SPLASH BACK THROUGHOUT THE REFUELING PROCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475051September 11, 2012
STEERING
DRIVING DOWN A 2 LANE ROAD AT 55 MPH I HIT A BUMP ON A SMALL BRIDGE. THE VEHICLE STARTED SHAKING VIOLENTLY AND MOVED INTO THE ONCOMING TRAFFICS LANE AND ALMOST OFF THE ROAD. THE VEHICLE WAS DIFFICULT TO STOP DUE THE FRONT TIRES SHAKING SO BAD. IT HAS HAPPENED AT LEAST 5 MORE TIMES AT HIGHER SPEEDS (65-75 MPH) AND USUALLY ON SMALL BRIDGES WHERE THE PAVEMENT IS SLIGHTLY UNEVEN AND ON THE HIGHWAY WHEN I HIT A LARGE POT HOLE. I HAVE REPLACED THE FRONT TRACK BAR, STEERING DAMPER, UPPER AND LOWER CONTROL ARMS, TIE ROD ENDS, AND DRAG LINK MOSTLY WITH UPGRADED PARTS IN AN ATTEMPT TO STOP IT BUT IT CONTINUES TO HAPPEN. IT HAS ALSO BEEN ALIGNED 4 TIMES AT 2 DIFFERENT SHOPS AND THIS DOES NOT HELP. WHEN THIS HAPPENS TRAFFIC ON THE HIGHWAY MOVES TO GET AWAY FROM VEHICLE. WITH ALL NEW PARTS THIS IS DEFINITELY A DEFECT IN DESIGN BY JEEP. IF NOTHING IS DONE BY JEEP SOMEONE IS GOING TO GET HURT OR KILLED DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474126September 6, 2012
POWER TRAIN
WHEN ACCELERATING FROM A STOP/NEAR-STOP, THE CAR WILL VIOLENTLY JUMP OUT OF GEAR. THE FIRST TIME IT OCCURRED I THOUGHT I WAS REAR-ENDED. IT IS DIFFICULT TO INTENTIONALLY REPEAT: THE ONLY PATTERN IS THAT IT IS A FIRST GEAR, ACCELERATING FROM SLOW SPEED ISSUE. BEGINNING TO BE INTIMIDATED TO PULL INTO TRAFFIC. IT IS INCREASING IN FREQUENCY AND SEVERITY. LITHIA DEALER SAYS IT IS A JEEP ISSUE. JEEP SAYS IT IS A DEALER ISSUE. I MISS MY 1999 SAHARA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472334August 24, 2012
WHEELS:LUGS/NUTS/BOLTS/STUDS
DURING A ROUTINE WHEEL ROTATION, I WAS ALERTED TO ALL 4 OF THE NUTS THAT SECURE THE TIRE PRESSURE MONITORS (AND THE VALVE STEMS) BEING CRACKED ALONG THEIR LENGTHS. IF ONLY ONE HAD BEEN CRACKED, I WOULD CONSIDER IT ODD, BUT ALL 4 MEANS AN OBVIOUS AND EXTREMELY DANGEROUS DEFECT. WHEN (NOT IF) ONE FELL ONE FELL OFF, IT WOULD LEAD TO A SUDDEN LOSS OF AIR PRESSURE AND, VERY LIKELY, AN ACCIDENT. THIS IS A LOW MILEAGE VEHICLE THAT HAS HAD NO ABUSE, DAMAGE, OR ACCIDENTS THAT MIGHT HAVE CAUSED THE CRACKS TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469603August 7, 2012
STEERING, SUSPENSION
WHILE DRIVING AT 55 MPH ON A SLIGHT TURNING RADIUS, THE RIGHT FRONT STARTED TO VIBRATE, THEN IT WENT TO THE LEFT SIDE, BACK TO THE LEFT SIDE,BACK AND FORTH. EACH TIME IT TRANSFERRED, IT INCREASED.THE SEVERITY OF THE WOBBLE EFFECT. I HAD TO PUT A "DEATH GRIP" ON THE STEERING WHEEL TO MAINTAIN CONTROL OF THE VEHICLE. THE ONLY WAY THAT I COULD STOP THE "DEATH WOBBLE" WAS TO PULL OFF THE ROAD AND STOP THE VEHICLE. IT WAS LIKE A DEMON TOOK CONTROL OF THE VEHICLE. THE NEXT DAY THE VEHICLE DID THE SAME THING WHILE I WAS DRIVING WITH MY DAUGHTER(AGE 29). THIS TIME ON A STRAIGHT SECTION OF ROAD GOING AT 45 MPH. SHE THOUGHT THAT THE TIRE FELL OFF! AGAIN, THE ONLY WAY THAT I WAS ABLE TO STOP THE WOBBLE WAS TO STOP THE VEHICLE. BOTH OF THESE INCIDENTS COULD HAVE ENDED IN SERIOUS ACCIDENTS! THIS IS A WELL MAINTAINED STOCK VEHICLE WITH BALANCED TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469223August 5, 2012
VEHICLE SPEED CONTROL, WHEELS, STEERING
WHILE CROSSING 2 LANES OF ON COMING TRAFFIC IN THE MIDDLE OF THE DAY THE ABS, ESP AND TRACTION CONTROL LIGHTS CAME ON AND WOULD NOT LET ME PUSH THE GAS ALONG WITH THE RIGHT FRONT BRAKE "LOCKING UP". BECAUSE OF THE TRACTION CONTROL COMING ON WHEN I ACCELERATE FROM A STOP, EVEN SLOWLY, THE ENGINE RESPONDS AS IF I WAS SLIPPING AND LOSING TRACTION, SPUTTERING POWER AND THEN ALL OF A SUDDEN IT JUST STOPS. NOW THIS HAS HAPPENED A FEW TIMES WITHIN THE LAST COUPLE OF DAYS WHICH IS VERY SCARY CONSIDERING THERE IS ABSOLUTELY NO WARNING AND CAN HAPPEN AT ANY SPEED WHILE DRIVING. I HAVE READ SOME OTHER FORUMS ON THIS ISSUE AND IT SEEMS TO BE PRETTY COMMON WITH THE MAKE, MODEL AND YEAR OF THIS VEHICLE. THIS SHOULD NOT BE TAKEN LIGHTLY AND SHOULD BE FIXED BY CHRYSLER AS IT IS A MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467532July 24, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 JEEP WRANGLER 4X4. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ENGINE NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THE VEHICLE WAS NOT UNDER RECALL. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/23/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466751July 20, 2012
TIRES, WHEELS
THE TIRE PRESSURE MONITORS AND VALVE STEMS IN THE JEEPS NEED TO BE LOOKED AT. WE HAVE HAD TWO LITERALLY "BLOW OUT" OF OUR TIRE IN LESS THAN 2 MONTHS. THE LAST TIME MY HUSBAND AND SON WERE TRAVELING ON THE HIGHWAY AND LUCKY THEY WEREN'T HURT OR KILLED AS AFTER IT BLEW OUT THE TIRE SHREDDED AND THEY ENDED UP ON HIS RIM. I CALLED CHRYSLER/JEEP AND THEY HAVE ME A CASE #. OUR LOCAL JEEP DEALER AND A LOCAL TIRE STORE APPARENTLY TOLD ME THIS IS A COMMON PROBLEM THAT THE VALVE STEMS/MONITOR RUST AND THE SEAL ISN'T GOOD ON THE TIRE ANYMORE SO THEY BLOW OUT...WE COULD REPLACE FOR $80 IF WE WANTED...HOWEVER THERE IS NO GUARANTEE IT WON'T HAPPEN AGAIN. ONLY WAY TO FIX IT IS TO REPLACE ALL MONITORS WITH RUBBER VALVE STEMS. I WASN'T WILLING TO WAIT ON THE "CASE" AND HAVE MY FAMILY'S SAFETY AT RISK SO I HAD THEM REPLACED ON OUR JEEP. OF COURSE CHRYSLER SAYS THERE IS NOTHING ELSE THEY CAN DO NOW B/C WE HANDLED IT OURSELVES. WE WEREN'T ASKING FOR MONEY OR FOR THEM TO PAY -- ALL WE WANT IS TO MAKE SURE THIS DOESN'T HAPPEN TO SOMEONE ELSE. THEY ARE AWARE OF THE PROBLEM AND WON'T DO ANYTHING ABOUT IT. SOMEONE IS GOING TO GET KILLED. THESE CAN BLOW OUT AT ANY TIME OR PLACE. MY HUSBAND AND SON ARE JUST LUCKY. PLEASE HELP GET THIS PROBLEM TAKEN CARE OF BEFORE SOMEONE GETS INJURED OR DIES!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463884July 1, 2012
POWER TRAIN
UNDER NORMAL DRIVING OF THE JEEP IN FOUR WHEEL DRIVE HIGH RANGE, THE TRANSMISSION WARNING OF OVERTEMPERATURE COMES ON. THIS IS TO WARN OF A HIGH TEMPERATURE AND HELP PREVENT THE OIL FROM OVERFLOWING ONTO THE EXHAUST AND CAUSING A FIRE. THIS WARNING HAPPENS EVERYTIME THE JEEP IS DRIVEN IN FOUR WHEEL DRIVE HIGH RANGE ON ANY SANDY SURFACE. THIS IS A DEFECT IN THE PROPER SIZING OF THE TRANSMISSION COOLER. I HAVE SPOKEN WITH NUMEROUS PERSONS WITH THE SAME RESULTS. THE DEALERSHIPS RESPONSE IS TO CHANGE THE TRANSMISSION COOLER WITH THE AUX COOLER NOW OFFERED, BUT THIS IS A THE OWNER'S COST. I WAS INSTRUCTED BY A CLAIMS AGENT, [XXX], AT CHRYSLER THAT THERE IS NO RECALL SO THEY DECLINED MY CLAIM. IT IS DISAPPOINTING THAT I WANT TO BE PROACTIVE IN PREVENTING A KNOW ISSUE WITH MY JEEP AND THE ANSWER IS THAT THERE IS NO RECALL SO THE ARE DECLINING TO ADDRESS. PLEASE LET ME KNOW IF THERE IS MORE INFORMATION THAT I CAN GIVE ON THE SITUATION. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461337June 12, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 JEEP WRANGLER. WHILE PARKED, THE CONTACT NOTICED THAT THE TIRE PRESSURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE REAR PASSENGER SIDE TIRE PRESSURE SENSOR WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE SPARE TIRE AND THE REAR DRIVER AND PASSENGER TIRE PRESSURE SENSORS WERE FRACTURED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461201June 11, 2012
AIR BAGS
CLOCK SPRING FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460874June 7, 2012
FUEL/PROPULSION SYSTEM
ABOUT 4 MONTHS AGO I WAS FILLING UP AT PUMP AND THE AUTO-SHUT OFF DID NOT WORK CAUSING GAS TO GUSH OUT ALL OVER MY JEEP AND THE GROUND. TRIED SEVERAL GAS STATIONS AND IT CONTINUED TO HAPPEN. TOOK JEEP TO DEALER AND THEY WERE AWARE OF THE ISSUE - SAID IT WAS NOT A RECALL, THAT THEY HAD TO REPLACE THE FUEL TANK, O-RING, FUEL PUMP AND LEVEL UNIT. LUCKILY I HAVE A WARRANTY, HOWEVER, I DID HAVE TO PAY A $100 DEDUCTIBLE. MY HUSBAND WAS RESEARCHING AND SAW THAT THIS IS AN EMISSIONS ISSUE AND READ THAT THE MANUFACTURER IS RESPONSIBLE FOR ANY EMISSION ISSUES DUE TO DEFECTIVE PARTS. I SEE SEVERAL PEOPLE HAVE MADE THE SAME CLAIM AS I AND I DO HOPE THAT SOMEONE LOOKS INTO THIS ISSUE WITH CHRYSLER/DODGE. I DO NOT FEEL I SHOULD HAVE HAD TO PAY A DEDUCTIBLE - THIS SOUNDS LIKE AN ISSUE WHERE IF IT HAPPENS, CHRYSLER/DODGE SHOULD BE COVERING THE WORK/PARTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460834June 6, 2012
ENGINE
FROM NEW THIS ENGINE BURNS OVER 1 QUART TO 3 QUARTS OF OIL PER 1000 MILES TRAVELED, IF YOU DO AN OIL CHANGE AT 5000 MILES AS IS RECOMMENDED THERE IS NO OIL LEFT IN THE MOTOR, MOPAR SAYS THIS IS NORMAL OIL CONSUMPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460652June 5, 2012
SUSPENSION, STEERING
AFTER HITTING A POT HOLE JEEP STARTED TO SHAKE VIOLENTLY, WOULD NOT STOP UNTIL IT CAME TO A COMPLETE STOP. IT HAS HAPPENED SEVERAL TIME SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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