Jeep Wrangler Complaints (2024)

970 consumer complaints on file.

#11701608November 25, 2025
ENGINE
I am writing to formally raise a critical safety and contract breach complaint regarding my leased Jeep Wrangler EV, which is subject to recalls 68C and 78C. These recalls involve severe safety defects that pose an immediate risk of catastrophic battery fire (recall 68C) and dangerous engine failure with possible fire (recall 78C). Both defects create a clear and present danger to my personal safety, the safety of others, and property. Jeep has admitted in official communications that there is currently no available remedy to fix these life-threatening issues. The absence of a remedy means I am being forced to operate or keep a vehicle that is unsafe under the law and industry safety standards. This is not a simple inconvenience or minor defect but a fundamental vehicle safety failure. Additionally, I have been instructed not to use essential vehicle functions, such as charging the battery or parking indoors, in order to mitigate fire risk. This directive is wholly unacceptable and unreasonable. I leased this vehicle specifically for its electric and plug-in hybrid capabilities. Being told not to charge the vehicle or use it normally effectively denies me the primary functions of the car, violating the implied warranty of merchantability and my lease agreement. Continuing to require me to use an unsafe vehicle without a fix is a breach of contract and a violation of consumer rights and safety laws. Jeep and the leasing company are legally obligated to promptly provide a safe remedy or resolution which they are not able to do. Due to the severe and unremedied safety risks, I demand that NHTSA take immediate enforcement action requiring manufacturers and leasing companies to terminate affected leases and refund all payments to owners. Owners should not be forced to use or retain unsafe vehicles lacking any fix. Prompt regulatory intervention is imperative to protect public safety. Please help to hold jeep accountable and force termination and full refunds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701526November 25, 2025
UNKNOWN OR OTHER
I have received a recall notice indicating that my Jeep Wrangler 4XE poses safety risks not only to myself but also to others. The notice advises me against parking the vehicle near any structures or my home, which is particularly concerning given that this Jeep is my sole means of transportation to and from work. My troubles began on January 18, 2024, the very first day I leased this vehicle, when it unexpectedly failed. Subsequently, Jeep provided me with a second Wrangler 4XE on January 22, 2024, but just three days later, that vehicle also malfunctioned and required a week-long stay in the shop for repairs. It is evident that this car is unsafe, and I believe Jeep was aware of these issues prior to my purchase. Having invested $10,000 as a down payment, I find myself in a precarious situation with a dangerous vehicle and no viable remedy from the manufacturer. It is clear that I should never have been sold this car in the first place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701421November 25, 2025
ELECTRICAL SYSTEM, ENGINE
Recieved 2 recall notices in the mail. Recall 78C and 68C. Recall 78C safety risk : "A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. A loss of propulsion may result in a vehicle crash without prior warning". There is still no remedy for this as per my call with the dealer on 11/25/25. Recall 68C safety risk: "A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle. Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of an abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained." No parts available for remedy as per my call with the dealer on 11/25/25 Both of these recalls pose a risk to my wife and children that utilize the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701161November 24, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701297November 24, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated while driving at approximately 35 MPH, the vehicle started to lose drive power. The contact stated that the accelerator pedal was depressed but the vehicle felt like it was stalling. The contact stated that the failure also occurred while driving on the highway or while attempting to merge onto the highway. The contact stated that there were no warning lights illuminated, but the speedometer displayed that the vehicle was decelerating, and the battery charge meter displayed that the battery had no charge. Additionally, the contact stated that the vehicle had started to slow independently while driving below 40 MPH. There was no warning light illuminated. The contact had taken the vehicle to a dealer several times, and it was diagnosed and determined that several software updates needed to be performed. Additionally, the dealer later replaced the charging port and an electrical harness. The vehicle was repaired; however, the failure persisted. The manufacturer was informed of the failure. The contact related the electrical failures to NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701304November 24, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 10 MPH in stop-and-go traffic, a message on the instrument panel stated that the vehicle needed to be charged. The vehicle started to decelerate and came to a complete stop while in traffic. The contact turned on the hazards lights and contacted the Police. The Police Officers arrived and assisted in blocking traffic. The vehicle was towed to the dealer, where it was diagnosed and determined that the battery and charging system had failed and needed to be replaced. The vehicle had not been repaired; however, the parts were ordered for the repair. The dealer, Bedard Bros (393 S State Rd, Cheshire, MA 01225), where the vehicle was regularly serviced was contacted and confirmed that a software update had previously been performed on the vehicle. The manufacturer was contacted but had not responded to the contact. The failure mileage was approximately 15,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701314November 24, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not available. The contact stated that the vehicle was an electric vehicle, and the contact was unable to charge the vehicle. The contact stated that the vehicle could not be driven because of the unrepaired recall. The manufacturer was made aware of the concern and a case was filed. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701369November 24, 2025
ELECTRICAL SYSTEM, ENGINE
I'm worried about my safety, with the risk of my car catching fire, there's a problem in the electric motor and battery, potentially two units that can catch fire and harm me, just as I can't fully use the car due to restrictions and lack of a solution from the manufacturer, just as it happened on older models, I'm not sure that this time they really find it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701295November 24, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving on a major 3-lane highway and lost all power to the Jeep. The gas pedal did not work, and the car started to decelerate. The display said "shit to park and press button to start" (or something to that effect). There was no left lane shoulder, so I had to navigate across 3 lanes of traffic while decelerating to try to get to the right lane shoulder, which I eventually did. The car sat on the shoulder for an hour. It would start. The start button did nothing. While waiting for the tow truck for about an hour, it finally started. I drove it home and brought to the shop today. This is completely unacceptable. The car cannot turn off (and tell me to put it into park at 55 mph, which is dangerous in and of itself, let alone having to navigate a busy highway with zero power to the car). There was no crash (as is asked below), but it was nothing short of a miracle that there was no accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700969November 22, 2025
ELECTRICAL SYSTEM, ENGINE
On November 13, 2025 at approximately 9:00 A.M. my wife was driving my 2024 Jeep Wrangler 4xe on the Massachusetts Turnpike. Prior to making the trip to my wife's cancer appointment, the vehicle was fully charged and had a full tank of gas. Traffic was extremely heavy and was stop and go, in the area of Newton Massachusetts. My wife notified me that a alert came across the dashboard that the vehicle needed to be plugged in. At the time the vehicle had over a half tank of gas and there was no ability to pull over and charge the vehicle. There were no rest stops in the area to even try to address this issue. Without warning the vehicle shut down in the middle of the Massachusetts Turnpike at the height of rush hour morning traffic. My wife, [XXX] daughter, and I were terrified as a 18 wheeler hit his horn and nearly rear-ended us just as the vehicle shut down. The vehicle would not respond to anything. Vehicles continued to blow their horn and we were nearly struck several times. My wife called 911 immediately requesting assistance. The Massachusetts State Police responded to aid, but it was 15 terrifying minutes of angry drivers blowing their horns and we were nearly struck on several occasions. We were stuck for over 30 minutes until the tow truck arrived. I have been a police officer for 19 years and this was more terrifying than any call I responded to in my career. I feared my family was going to be killed. The vehicle was towed to Mc Govern Jeep in Newton Mass. They reported that the battery needed to be replaced and the charging system. Jeep tried to blame this on two recalls, which they do not have a remedy for. McGovern Jeep and my dealership advised me that this was not caused by anything I did as the owner. I religiously serviced this vehicle through my dealership with oil changes and tire rotations. My vehicle had been inspected and was cared for meticulously. Jeep has refused to buy back the vehicle as I refuse to put my family back in that vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700849November 21, 2025
ELECTRICAL SYSTEM, ENGINE
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700830November 21, 2025
ENGINE, UNKNOWN OR OTHER
2 major safety recalls on the vehicle. Manufacturer advised not to drive the vehicle. No solution provided. No loaner vehicle offered. This is my only vehicle, not driving it is not an option, I need transportation to and from work. I have a family. I am terrified to drive the vehicle, let alone put my kids in it. I have reached out to the dealership, Stellantis and OEM in regards to rectifying the situation with either a loaner vehicle or release me from the lease due to the vehicle not being safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700810November 21, 2025
ENGINE, ELECTRICAL SYSTEM
My 2024 Jeep Wrangler Rubicon 4xe has two open safety recalls affecting the high-voltage battery and related electrical systems. The manufacturer’s instructions require that I: • park the vehicle outdoors only, • avoid parking near structures or other vehicles, and • not charge the high-voltage battery. These restrictions make normal use of the vehicle unsafe and impractical. I cannot reliably find isolated outdoor parking at home, work, or public locations. I also cannot use the electric/hybrid portion of the vehicle at all because charging is prohibited. This creates ongoing safety concerns related to potential fire risk and places limitations that prevent normal daily operation. The dealership has confirmed that both recalls are active and that no remedy is available. Stellantis/Jeep Customer Care has also confirmed that there is no repair timeline and instructed me to follow the safety restrictions. Because the vehicle cannot be repaired and the manufacturer offers no solution, I am left with a vehicle that cannot be safely charged, parked, or used in many routine situations. No dashboard warning lights appeared before I received the recall notices; the recall instructions themselves constitute the warning. The vehicle remains in my possession and is available for inspection. I am filing this complaint because the unresolved safety defects, the lack of an available remedy, and the restrictions placed on parking and charging create a significant and ongoing safety risk for myself and others. I am requesting NHTSA’s review due to the manufacturer’s inability to provide a safe, usable, and repairable vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700697November 20, 2025
ENGINE, ELECTRICAL SYSTEM
The vehicle is subject to Safety Recall 68C involving the high-voltage battery. The manufacturer instructs owners to stop charging the vehicle and to park it outdoors, away from structures or other vehicles, due to a potential internal battery defect that may cause thermal runaway, fire, or sudden loss of propulsion. The manufacturer has stated that parts are not available and provided no timeline for repair. It is not possible to comply with the requirement to park the vehicle away from structures because the residential community where the vehicle is located prohibits street parking and does not allow parking off the driveway. As a result, there is no safe or legal way to store the vehicle that satisfies the recall instructions. This creates an ongoing fire risk to nearby structures and poses a significant safety concern for the owner, neighboring homes, and the community. The recall has effectively made the vehicle unusable, unchargeable, and unsafe to store, with no remedy currently available. I am requesting that NHTSA review this issue, as the vehicle cannot be operated or parked in accordance with the recall guidance and no remedy exists at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700622November 20, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Recall Numbers: 25V-741 (Battery Fire Risk), 25V-766 (Engine Casting Contamination) Summary of Issue: I am filing this complaint because my vehicle is subject to two urgent safety recalls, including risk of fire when parked and catastrophic engine failure. Despite contact with Jeep and my dealership, remedies have not been provided in a timely manner. The recalls remain incomplete, and been advised only to park away from structures and refrain from charging — which is not a practical or safe long-term solution. Safety Risk: The vehicle poses a fire hazard even when stationary. Engine contamination may lead to sudden propulsion loss, creating crash risk. These defects endanger both occupants and bystanders. Manufacturer Response: FCA US has acknowledged the recalls but has not provided remedies. Repairs not until 2026 Impact on Daily Life: I am a caregiver for elderly parents [XXX] , [XXX] old) and rely on safe, reliable transportation. The inability to use this vehicle safely has disrupted caregiving responsibilities and created significant hardship. NO longer driving Jeep , due to safety concerns for parents and family Requested Action: I ask NHTSA to investigate Jeep’s failure to provide timely remedies for these recalls and to ensure FCA US complies with federal safety obligations. I also request that NHTSA track and escalate this issue given the urgent fire risk and potential for catastrophic engine failure Jeep currently at dealership (Nov 17, 2025)for Recalls 68C/78C , plus Jeep dying while driving and jolting and taking off and exerting forward down the road. Previous repairs last year 2024 for Engine light remaining on which dealership replaced Charging Module , then Engine Element , Jeep heated up garage for high temperature while charging and extremely hot to touch , these previous issues could all be related to these 2 recalls , so very concerned about my safety . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700583November 20, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This vehicle has 3 catastrophic and dangerous recalls. I have attempted jeep several times to try to get it escalated, but they have ignored us. The vehicle lost power suddenly in busy traffic 2 times, causing my wife to almost be involved in an accident. We have no confidence in driving this vehicle. Hoping you can help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700525November 20, 2025
WHEELS, ELECTRICAL SYSTEM
My 2024 Jeep Wrangler 4xe is currently subject to an active fire-risk battery recall with instructions to “park outside” and “do not charge.” There is no remedy available for my VIN at this time. The manufacturer states there is a risk of the high-voltage battery catching fire. In addition to the recall, the vehicle has exhibited violent, unsafe jolting movements during acceleration and normal driving, which is consistent with high-voltage battery or hybrid drivetrain malfunction. These unexpected surges and jolts make the vehicle feel unstable and dangerous to operate for me and my family of four. Because of the fire risk AND these sudden jolts, I do not feel safe driving this vehicle. I have attempted multiple times to work with Jeep Customer Care to initiate a Safety Recall Compensation case, but Stellantis/Jeep has repeatedly refused to open a case and continues redirecting me between departments. On 11/17 at approximately 3:20 PM, a Customer Care agent named Louie transferred me to a local dealership when I requested a supervisor, even though the dealership confirmed they cannot initiate compensation or buyback requests. Jeep Customer Care has failed to: Open a recall compensation case Escalate the safety concerns Address the violent jolting behavior Provide written communication Follow proper recall procedures At this time, I have a vehicle that is unsafe to drive, unsafe to charge, and exhibiting dangerous mechanical behavior with no available repair. I am requesting NHTSA assistance to compel Stellantis/Jeep to follow recall safety protocols and provide a remedy, compensation, or replacement for this unresolved safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700317November 19, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact attempted to restart the vehicle; however, the vehicle failed to return to normal operation. An unknown warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed; however, the diagnostic result was unknown. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700440November 19, 2025
STEERING
While driving at highway speeds, the wheel started to wobble uncontrollably for 20-30 seconds. I lost fine control of steering had maneuver to the shoulder as I reduced speed the wobble immediately stopped. This is extremely disconcerting and dangerous. I noticed this happening months ago but wasn't sure if it was rough patches in the road or speed bumps. But almost losing control confirmed it was the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700234November 19, 2025
ELECTRICAL SYSTEM
I'm writing to you today concerning the Jeep 4Xe and the dangerous fire prone hybrid batteries. I'm urging you to look further into this problem and possibly consider forcing a full buyback of all 4Xe's. Jeep has issued the 3rd recall regarding fire prone batteries that may have a dangerous hardware defect. The recall again is just a software patch to attempt to identify faulty batteries. The first two recalls did not work as fires continue to happen. The fact is that Stellantis has no idea of what or how many batteries are subject to fire. It is my opinion that they have severely under estimated the true number of defective batteries. They have now stated for the past few years of the fire danger, but have yet to get control of the failures, and still continue to build them with defective batteries. Because of the obvious lack of responsibility on the part of Stellantis, the fact that they continue to knowingly and willingly sell defective Jeeps, I beg you to take a closer look and to consider forcing a buyback of all 4Xe vehicles. Stellantis is dragging their feet at the risk of death to the general public. Stellantis again says to stop charging the vehicle, which is possible, but not everyone will do it, and that also places me and others in an unsafe position due to other's actions. Parking outside and away from structures and other vehicles is not a possibility. Between my 4Xe's and my neighbors, there are four 4Xe's all within range to burn the neighborhood to the ground. How can I trust that others are taking the recommended steps to keep me safe? My 4Xe is now nothing more than a useless brick. When will this end? Please consider my request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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