Jeep Wrangler Complaints (2021)

963 consumer complaints on file.

#11577655March 15, 2024
POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577430March 14, 2024
POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577234March 13, 2024
ELECTRICAL SYSTEM
High voltage battery safety recall is unavailable because parts are not available. I was told to call back in a few week. Recall states not to plug in or park in garage or near other vehicles. This poses a serious risk to myself and others and should be repaired immediately or the entire vehicle needs recalled and replaced. I am terrified to be near or even use my vehicle now. It is my only transportation. I am now forced to spend more financially to purchase gas and am unable to economically use the vehicle I purchased. I feel it need repaired immediately or replaced to prevent injury to myself or others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576657March 11, 2024
SUSPENSION, STEERING
While driving vehicle on highway at 70mph, vehicle went completely out of control shaking violently and would not stop violently shaking until a complete stop on a highway. My wife thought she was going to die. Apparently this is known in the Jeep community as the "Death Wobble." There needs to be a recall immediately before someone dies. This is completely un expectable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576632March 11, 2024
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575891March 6, 2024
STEERING
While driving down the road, whether local road at 45MPH or on the interstate at 70MPH, under certain conditions the front end starts to wobble out of control and I have to stop the vehicle to get the wobble to stop. This is a known problem and on all of the forums you can see discussions about this exact issue. There is a problem with defective steering dampers which may be undersized for the Jeep Wrangler. This has happened on multiple occasions to me. I went to the local dealership early January 2024 under warranty and they confirmed a defective steering damper. They said the part was scheduled to arrive Jan 30, 2024. Today is March 6 and the part is still on back order for at least 45 days as per the parts department. These vehicles need to be pulled off of the road or Jeep needs to be forced to get the parts ASAP. The local dealership said they have several Jeep Wraglers waiting on this part. This is a nationwide problem. Please help get this addressed. Jeep has identified the problem but the lack of parts is the issue. Putting heat on Jeep is what needs to be done. I have attached an article that discusses this issue named the Jeep Death Wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575748March 6, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 40 MPH a message flashed on the screen stating that the vehicle was shutting down, pull over, and shift into park. The contact stated the vehicle lost power but was able to coast off to the side of the road. The contact’s husband disconnected and reconnected the battery, restarted the vehicle, and the vehicle operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer stated that the failure might be related to a recall that was previously repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575707March 6, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The engine would not shut off. Also, automatic transmission would not engage into drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575671March 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: [XXX] (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while charging the vehicle, the message "Service Charging System" was displayed, and the vehicle stopped charging. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. The vehicle was taken to a second dealer, Glenn E. Thomas Dodge Chrysler Jeep (2100 E Spring St, Signal Hill, CA 90755), where the contact was informed that the failure was occurring due to a low voltage outlet; however, the contact stated that the failure had occurred while using other outlets at other locations. The vehicle was not repaired. The manufacturer was made aware of the failure and contacted both dealers to schedule a recall repair on the contact's behalf, but the dealers informed the manufacturer that they could not perform the recall repair even though the remedy part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 800. Parts distribution disconnect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575537March 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at approximately 50 MPH, the vehicle lost electrical power and stalled. No warning light was illuminated. The contact was made aware of NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was taken to a local dealer where it was diagnosed that the software needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575520March 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575253March 4, 2024
POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a warning light illuminated indicating that the clutch was overheating. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574924March 1, 2024
FUEL/PROPULSION SYSTEM
- What component or system failed or malfunctioned, and is it available for inspection upon request? High voltage battery may fail internally - How was your safety or the safety of others put at risk? An internally failed HV battery could lead to a vehicle fire with the ignition on or off. - Has the problem been reproduced or confirmed by a dealer or independent service center? MFG & NHTSA recall B9A/23V-787 22 Nov 2024 - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, There is no remedy from the mfg at this time of submission. Recommendations from the manufacturer is: 1. refrain from recharging the vehicle; 2. not to park inside of buildings or structures, or 3. near other vehicles until the vehicles has the final repair completed.--> It has been over 6 months since this issue has been known and there is not remedy. Not having access to the primary function of propulsion for such a long length of time is unacceptable and should prompt either a repair (which is not available, replacement vehicle; refund, or some other form of compensation. The mfg has already denied my claim for replacement/refund of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574792February 29, 2024
POWER TRAIN
I discovered this safety recall Nov. 2023. The recall was opened 2/2023. I found an article in Car and Driver from 2/2021 that described this issue. Jeep leased me this vehicle even though the defect was already known. I am 3 years into a 4 year lease. Because of this inactivity is solving this recall (and a bad case of "Death Wobbles) I want to terminate this lease without penalty. I just want to get rid of this unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574514February 28, 2024
STEERING, POWER TRAIN
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle began to vibrate and sway left to right, commonly referred to as a "death wobble". No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering linkage. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The contact also received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 21,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573754February 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
It has been about 4 months now, and Stalantis/Jeep still is unable to fix the issue. This means that for 4 months, I'm unable to use the vehicle for its intended purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573747February 24, 2024
STEERING
My jeep has 42,000 miles on it and the entire steering assembly has to be replaced. This is directly related to poor quality parts including Ball Joints that failed early resulting in excess vibration in the steering system and ultimately complete wearing out of all component. total cost of repair (excluding tires) is in excess of $3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573661February 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573182February 21, 2024
STEERING
My son was driving our 2021 Jeep Wrangler in the town of state college and the power steering pump stopped working - the vehicle has less than 25k miles. He was able to to move the car out of traffic and avoid an accident. He is very lucky as if this would have happened on the 300 miles of highway between our home and state college at 65mph this could have ended in tragedy After waiting three weeks for the first available appt at the dealer - the dealer said the power steering pump is defective. no warning lights, no symptoms of a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573088February 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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