Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11431577September 3, 2021
STEERING
Vehicle is always in need of correction while driving at higher speeds, will not stay in lane. Excessive play in steering wheel. Steering wheel will not return to center after turns. I have had this in the shop on numerous occasions for a fix, and no fix to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429851August 20, 2021
STEERING
I bought this 2020 Wrangler Unlimited Rubicon as a factory order, assembled in August 2019, delivered in September 2019. Since I got it, it has had incredibly loose steering. I was assured by the dealer this was standard. I previously owned a 2016 Jeep Wrangler (previous generation) that did not have the same looseness in steering. At my dealer's recommendation, I purchased and had them install a new steering stabilizer ($250) and upgraded control arms ($400). This helped the handling of the vehicle but did not improve the steering. I recently had the TSB 08-074-20 performed which replaced the steering gear box. It did not improve the steering at all and it continues to be loose. I can turn the steering wheel from 10 oclock to 2oclock and the wheels do not turn at all. This makes it incredibly difficult to drive, especially at high speed. I do not feel safe driving this vehicle above 55mph, especially around curves on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429605August 18, 2021
STEERING
While driving at around 30mph on a winding hill the steering locked forcing a crash into a guard rail.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11427837August 5, 2021
POWER TRAIN
This started in May. The rear locker light came on by it self while driving, and at one point, service locker light was also lit up. I wanted to make the appointment but the light went out so I continued driving. In June, It came back on so I made an appointment with the dealer who was not able to get me in. The dealer kept the car for almost 2 weeks, changed a part and sent me home. As I was driving home from the dealership, the light came back on. If the axle is locked at a high speed(which is for off road, low speed only) this could potentially damage the rear axle differential and have catastrophic failure, which could lead to a crash. This issue is occuring at random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426329July 25, 2021
UNKNOWN OR OTHER
driver side sun visor, moving from the frontal position to the side position fell out and jammed between the brake and the gas petal. Falling out caused me to swerve and i was unable to apply the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426297July 24, 2021
UNKNOWN OR OTHER
When in the automatic shut off mode, the car will lurch forward forcefully when trying to park. The vehicle will jump the cement parking barriers and can cause the vehicle to hit what is beyond the barrier, such as the wall of the building beyond the barrier.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11421840June 22, 2021
POWER TRAIN
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA campaign number: 21V028000 (Power Train) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact they do not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421557June 20, 2021
STEERING
A bunch of lights started to pop on my dashboard and said things like Service Airbag System, Service Shifter, Traction Control On while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened AGAIN while I was on a 1 way street. It was INCREDIBLY dangerous, because it happened right before I had to go up an S curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421157June 16, 2021
FUEL/PROPULSION SYSTEM
We began to notice a strong smell of gas in and around the vehicle, which was not normal or present for the first year of ownership. Knowing that this was not 'normal' we scheduled a service appointment with the dealership. Upon inspection, it was found that the gas line was leaking due to rubbing on a component. The resolution was the dealer replacing the line, rerouting, and verifying the repair. It should be noted that: 1. The vehicle is stock & has not been modified 2. Despite the strong smell of gas, there were not any warning messages/check engine lights, performance issues, etc. that would otherwise signal an issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420026June 7, 2021
POWER TRAIN, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The AutoPark sensors, ( Park Collision Warning), in my 2020 Jeep Wrangler randomly triggers and engages AutoPark. The false triggers randomly occur when the vehicle is in reverse. The condition occurs at very low speed after the brake is touched. The false triggers occur during daylight or night conditions. Once AutoPark is engaged the vehicle will not move. The engine must be turned off and sometimes the AutoPark switch must be turned off before the vehicle will move. There is usually no object within 15 feet of my vehicle to trigger the autopark sensors. I videotaped some of the occurrences using my cell phone. The Jeep service department is not able to diagnose the problem. In addition, the false triggers are not creating system log entries to prove the event occurred. Jeep service department will not use my videos as evidence the event happened. Jeep Service will not escalate the problem unless their service department can recreate the condition. My video is 200MB, exceeds your upload limits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419584June 3, 2021
STEERING, SUSPENSION, WHEELS
On 4 occassions two while being towed behind our RV the Jeep started jumping violently. Looked on the camera and felt like we were driving over big boulders but there were none. Thankfully we were going slow enough to stop without having an accident. On all four times it did not come back when we were going again. We are terrified of driving it and more so of towing it. Dealer found nothing wrong... We don't understand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418985May 29, 2021
SEATS
Seat folding mechanism is a single wire attached to a plastic lever. This has failed on both front seats at different times leading to the seats getting pushed into full forward tilt which is a potentially deadly failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418812May 27, 2021
STEERING
Steering has become increasingly problematic. Excessive play in the steering wheel and feels dangerous to drive in some conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418813May 27, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment screen will freeze when the backup camera is active. May lead to an accident since the screen may give impression you are clear but it is actually frozen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408407April 16, 2021
VISIBILITY/WIPER
THE FRONT WINDOW DEFROSTER ONLY BLOWS AIR ONTO THE WINDSHIELD IN MIDDLE AND MOST OF THE PASSENGER SIDE. I GET NO AIR FLOW TO DRIVER SIDE. I TOOK IT INTO THE DEALER AND THEY CHECKED 3 OTHERS ON THEIR LOT AND THEY HAD THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408075April 14, 2021
ENGINE, POWER TRAIN
THE NEUTRAL AUTOMATIC START/OFF SWITCH WAS ACTIVATED AS I WAS STOPPED AT A RED LIGHT. VEHICLE SUDDENLY TURNED OFF AND JERKED AS I WAS PROCEEDING TO GO ON A GREEN LIGHT AND VEHICLE DID NOT WANT TO TURN BACK ON UNTIL 20 MIN LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405350March 29, 2021
VISIBILITY/WIPER
SUN VISOR ATTACH PIVOT POINT BROKE. PASSENGER SIDE IN OCTOBER AND THE DRIVERS SIDE 0N 03/29/2021. THIS IS SOMETHING THAT WILL HAPPEN OVER AND OVER AGAIN. VERY BAD DESIGN. IT HAPPENED WHEN I WAS DRIVING INTO THE SUN AND I LOWERED MY VISOR AND THEN THE PLASTIC SHAFT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403863March 19, 2021
STEERING
I HAVE TAKEN MY JEEP WRANGLER RUBICON JLU INTO THE DEALERSHIP 3 TIMES FOR LOOSE STEERING AT 7,507 MILES. THE TSB PART NUMBER 08-074-20 WAS ORDERED AND TOOK OVER A MONTH TO COME IN. ONCE COMPLETED THE STEERING DID FEEL BETTER FOR 2,000 MILES AND THEN BECAME VERY LOOSE AGAIN. IT'S VERY UNCOMFORTABLE TO DRIVE SPEEDS OVER 45MPH. I HAVE TAKEN IT BACK TO THE DEALER WITH THE SAME COMPLAINT AND WAS TOLD THERES NOTHING WRONG WITH THE VEHICLE AND I DIDN'T KNOW HOW TO DRIVE A JEEP WRANGLER. I TOLD THEM THAT IT WAS THE STEERING WAS FINE FOR 7,000 MILES WITH ZERO COMPLAINTS AND THIS WAS NOW MY THIRD WRANGLER I'VE OWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403439March 17, 2021
STEERING
STEERING IS SO LOOSE THAT AT HIGHWAY SPEEDS THE CONTINUED MOTION BACK AND FORTH ON THE STEERING WHEEL THAT IS REQUIRED TO ATTEMPT TO KEEP MY VEHICLE IN IT'S LANE CAUSES IT TO WOBBLE AND BECOME UNSTEADY ON THE ROADWAY. IT IS LOOSE ALL THE TIME BUT IS MOST DANGEROUSLY NOTICEABLE WHEN THE VEHICLE IS DRIVEN AT HIGHER RATES OF SPEED. THE DATE LISTED BELOW IS JUST ONE DATE THAT I SPECIFICALLY REMEMBER ALTHOUGH IT HAPPENS ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399993March 9, 2021
STRUCTURE:BODY
RIGHT HAND LATCH FOR SOFT TOP RELEASES ONCE YOU PASS A SEMI TRUCK WHEN YOU ARE DOING OVER 70MPH OR HIT A BUMP IN THE ROAD TRAVELING INTO THE WIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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