Jeep Wrangler Complaints (2019)

747 consumer complaints on file.

#11350811August 23, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
THE FIRST TIME THE CAR HAD A SIGN THAT SAID 'STOP SAFELY VEHICLE WILL SHUT OFF SOON' I PULLED INTO A PARKING LOT AND THE CAR TURNED OFF AND WOULDN'T TURN BACK ON. THE SECOND TIME I STOPPED AT A STOP SIGN I GOT NO MESSAGE OR WARNING AND THE CAR COMPLETELY TURNED OFF, AND WOULD NOT TURN BACK ON. THE THIRD TIME I WAS AT A RED LIGHT AND GOT THE 'STOP SAFELY MESSAGE' AS WELL AS VARIOUS OTHER WARNING MESSAGES'THEN THE VEHICLE SHUT OFF AGAIN COMPLETELY. WOULDN'T START. THE FORTH TIME, I WAS AT A 4 WAY INTERSECTION WITH A 3 WAY STOP I DID NOT HAVE A STOP SIGN BUT THE PERSON TO MY RIGHT THOUGHT I DID. HE THOUGHT HE HAD THE RIGHT OF WAY, I SLAMMED ON MY BREAKS TO AVOID A COLLISION AND THE CAR STOPPED, COMPLETELY'GAVE ALL THE WARNING LIGHTS AND WOULD NOT RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349601August 15, 2020
SEATS
ANY TIME THE UPPER SEAT RECLINING HANDLE IS USED TO RECLINE OR FOLD THE SEAT FORWARD, SOMETHING IN THE CABLE MECHANISM BREAKS AND THE SEAT WILL NO LONGER LATCH IN ANY KIND OF LOCKED POSITION, CAUSING THE DRIVER OR PASSENGER SEAT TO NOT BE STABLE EASY TO FLING FORWARD OR BACKWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348893August 12, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343599August 6, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343706August 6, 2020
STEERING
THE JEEP WANDERS ON THE HIGHWAY. YOU ARE CONSTANTLY HAVING TO TURN THE STEERING WHEEL BACK AND FORTH TO KEEP THE VEHICLE CENTERED. THERE IS TOO MUCH SLOP IN THE STEERING. IF YOU AREN'T CONSTANTLY CORRECTING YOU ARE IN THE OTHER LANE. DANGEROUS. IT IS WORSE WHEN DRIVING OVER 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342457July 30, 2020
STEERING
HI MY NAME IS [XXX] OWNER OF THE VEHICLE I HAVE A PROBLEM WITH WONDERING STEERING WHEEL WHEN I AM AT THE HIGHWAY IT PLAYS TO MUCH CAN YOU GUYS PLEASE HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341152July 23, 2020
STEERING
LOOSE AND WANDERING STEERING. I PURCHASED THIS VEHICLE NEW IN JANUARY 2019, IT CURRENTLY HAS 5,039 MILES. SINCE NEW, THE STEERING HAS BEEN LOOSE AND WANDERS AROUND THE LANE OF TRAVEL AT SPEEDS OVER ABOUT 30 MPH ON PAVED, WELL MAINTAINED HIGHWAYS. IF YOU TAKE YOUR EYES OFF THE ROAD TO CHECK GAUGES OR CONTROLS, YOU HAVE TO QUICKLY MAKE AN ADJUSTMENT TO KEEP IT CENTERED IN THE LANE. IT HAS LOW MILEAGE IN THE 18 MONTHS OF OUR OWNERSHIP BECAUSE WE ARE AFRAID TO DRIVE IT. WE WANT TO AVOID A CRASH AND INJURIES AT ALL COST. THE STEERING WHEEL CAN BE TURNED EITHER DIRECTION FOR SEVERAL DEGREES WITHOUT RESPONSE AT HIGHWAY SPEEDS. I REPORTED THIS ISSUE TO MY DEALERS AND THEY HAVE MADE THREE DIFFERENT ATTEMPTS TO CORRECT THE ISSUE, BUT THEY ARE UNABLE TO BASED ON THE DESIGN. THE LAST ATTEMPT, THEY ADVISED THEY HAD SPOKEN TO THEIR AREA JEEP/FCA REPRESENTATIVE AND WERE ADVISED THAT JEEP IS AWARE OF THE ISSUE AND A CORRECTION WILL BE COMING IN THE NEAR FUTURE. THE ASKED ME TO BE PATIENT. THAT WAS OVER ONE YEAR AGO AND STILL NO CORRECTION. I'M SURE THIS ISSUE HAS LIKELY CAUSED MANY PREVENTABLE CRASHES AND INJURIES AND WILL CONTINUE TO DO SO UNTIL IT IS RESOLVED BY THE MANUFACTURER. IT'S TIME FOR NHTSA INFLUENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340316July 20, 2020
ELECTRICAL SYSTEM, STEERING
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338879July 12, 2020
STEERING
LOOSE STEERING HAS CAUSED SEVERAL 'NEAR MISSES' WHEN TAKING CURVES, ESPECIALLY AT SPEEDS ABOVE 40MPH. THE STEERING WHEEL IS VERY LOOSE OVERALL, BUT IT IS VERY DANGEROUS AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338804July 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338556July 10, 2020
STEERING
MY JEEP HAS A SERIOUS SAFETY ISSUE. THE VEHICLE HAS TO MUCH PLAY IN THE STEERING WHEEL. BECAUSE OF THIS, THE VEHICLE WANDERS BACK AND FORTH IN THE ROAD.TO CORRECT THIS PROBLEM YOU HAVE TO CONSTANTLY TURN THE WHEEL BACK AND FORTH. THE PROBLEM IS EXACERBATED WITH SPEED, SO AT HIGHWAY IT IS SO UNSAFE, YOU FELL LIKE YOU ARE GOING TO DIE.THE VEHICLE HAS SERIOUS STEERING BOX ISSUE. THE VEHICLE IS SO UNSAFE I WILL NOT LET ANYONE DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338413July 9, 2020
STEERING
2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338264July 8, 2020
STEERING
PURCHASED A NEW JEEP WRANGLER SAHARA UNLIMITED 6/22/2020 WITH 340 MILES. THE STEERING IS VERY LOOSE, 1 1/2-2" OF FREE PLAY IN STEERING WHEEL, NEAR IMPOSSIBLE TO KEEP THE VEHICLE IN THE LANE, THE LOOSENESS IS NOTICEABLE AT ALL SPEEDS, BUT BECOMES HARDER TO CONTROL AT HIGHWAY SPEEDS. I HAVE BEEN IN THE NEW CAR BUSINESS FOR 34 YEARS AS A SERVICE MANAGER, 6 YEARS WITH JEEP, AND THE STEERING GEAR HAS SLACK IN IT. THE JEEP WAS SCHEDULED TO BE REPAIRED 6/7/20, AFTER BEING AT THE DEALERSHIP ALL DAY, IT WAS DELIVERED BACK TO ME, AND TOLD IT WAS NORMAL AND "JEEP LIKE". I SHOWED THEM A VIDEO OF ME DRIVING AT 55 MPH AND MOVING THE STEERING WHEEL SIDE TO SIDE 2" WITH THE JEEP STAYING IN A STRAIGHT LINE, UNSAFE AND UNACCEPTABLE, I COMMUTE 110 MILES A DAY IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331049June 26, 2020
STEERING, SUSPENSION
THIS VEHICLE WAS BOUGHT USED ON 5/17 IT WAS THE DEALERSHIPS RENTAL BEFORE.DRIVING FOR THE FIRST TIME ON THE HIGHWAY ON 6/19 AT HIGHWAY SPEED VEHICLE HAD SUDDEN DEATH WOBBLE IT WAS SCARY FEELING THE WHOLE FRONT END OF THE JEEP SHAKE SIDE TO SIDE. MADE IT HOME SAFELY AND SAW THE V41 RECALL WAS INSTALLED INCORRECTLY. I TOOK IT TO THE DEALERSHIP ONCE THEY WERE OPEN ON 6/22 AND WAS TOLD IT WAS DEATH WOBBLE AND GIVEN A RENTAL CAR. ON 6/24 I WAS TOLD THE PART NEEDED IS ON BACKORDER. INCLUDING A PICTURE SHOWING THE PART WAS INSTALLED WRONG . THEY ALSO SAID IT WAS INSTALLED ON 9/19 WHEN THE UPDATED INSTRUCTIONS WERE SENT OUT ON. 6/19 AND CLEARLY MANAGED TO INSTALL INCORRECTLY. THIS IS A SAFETY ISSUE. THE STEERING DAMPER FIX IS JUST THAT A BANDAID NOT A ACTUAL FIX AT ALL SINCE THERE ARE REPORTS OF IT HAPPENING AFTER IT'S INSTALLED . MY JEEP IS ALL STOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330798June 25, 2020
ELECTRICAL SYSTEM
BATTERY HAS GONE COMPLETELY DEAD THREE TIME IN TWO MONTHS. ABSOLUTELY NOTHING LEFT ON OR PLUGGED IN. CANNOT START BY JUMPING. I HAVE BEEN DRIVING VEHICLE 6.2 MILES AT LEAST EVERY OTHER DAY TO TRY AND KEEP THINGS WORKING, TO NO AVAIL. DEALER REPLACED BATTERY ONE TIME, BUT WENT DEAD LESS THAN A WEEK LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330667June 24, 2020
ENGINE
WHEN THE OUTSIDE TEMPERATURE IS HOT ENOUGH AND THE A/C IS TURNED ON THE COOLING FAN NOISE BECOMES EXCESSIVE. IT'S A KNOWN ISSUE WITH JEEP. THERE'S AN ACTUAL TSB SPECIFICALLY FOR THIS NOISE. TSB 18-041-18 REV B. WHEN I TOOK MY JEEP TO THE DEALER TO REMEDY,I WAS TOLD THAT MY JEEP WASN'T PART OF THAT TSB AND THE ADMITTED NOISE WAS NORMAL. IF THERE'S A TSB OUT FOR THIS CONDITION,HOW IS IT NORMAL? THAT MEANS ON SOME JEEPS IT'S NOT NORMAL? WHAT'S THE CRITERIA FOR IT TO BE NOT NORMAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329891June 21, 2020
STEERING
WE PURCHASED OUR 2019 JEEP WRANGLER IN MAY 2020. WE NOTICED AN ISSUE WITH THE STEERING BEING VERY "LOOSE" WHILE DRIVING AT VARIOUS SPEEDS IN CITY AND ON THE HIGHWAY. A SLIGHT CORRECTION TO THE WHEEL MAKES A HUGE DIRECTIONAL CHANGE WHILE DRIVING. THE JEEP SEEMS TO HAVE A MIND OF ITS OWN. WE MENTIONED THIS TO THE DEALERSHIP A WEEK AFTER PURCHASING THE JEEP AND WAS GIVEN THE EXPLANATION THAT IT IS A JEEP AND MADE FOR OFF-ROADING...IF THEY LOOK AT IT (UNDER WARRANTY) WE WOULD BE RESPONSIBLE FOR A DIAGNOSTIC CHARGE. SINCE THEN WE HAVE DONE SOME INVESTIGATING AND FOUND EXACTLY THE SAME COMPLAINTS AS WE ARE EXPERIENCING. THE JEEP IS UNSAFE TO DRIVE AND A SOLUTION NEEDS TO BE FOUND BEFORE SOMEONE GETS SERIOUSLY HURT AND/OR DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329765June 19, 2020
STEERING
VEHICLE WANDERS INSIDE OF LANE AT HIGHWAY SPEEDS. CONSTANTLY NEEDS REDIRECTING OF STEERING WHEEL TO KEEP DIRECTION STRAIGHT. STEERING FEELS LOOSE. DEALERSHIP SAYS THAT THIS IS THE WAY IT IS WITH JEEP WRANGLERS. FEELS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329673June 18, 2020
STEERING
WE STARTED OUT OUR ISSUES WITH THE JEEP ABOUT A MONTH AFTER WE GOT IT. THE STEERING STABILIZER HAD A RECALL AND WE HAD MULTIPLE TIMES THAT THE STEERING WENT INTO A WOBBLE. AFTER THE STABILIZER WAS REPLACED TWO TIMES, THAT PROBLEM SEEMED TO HAVE WENT AWAY. OUR NEXT PROBLEM STARTED ON OUR WAY HOME. IT NOW DRIFTS ALL OVER THE ROAD, WE ARE CONSTANTLY HAVING TO COUNTER ACT THE MOVEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329398June 17, 2020
STEERING
WHEN DRIVING MY JEEP STEERS ITSELF YOU'RE THE RIGHT. MAKING ME HAVE TO HOLD ON TO THE STEERING WHEEL TIGHTER. DOES NOT STAY IN A STRAIGHT LINE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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