Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10669095December 30, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668210December 25, 2014
ENGINE
THE CAR BEGAN TO IDLE ROUGHLY--IT WOULD RATTLE AND SHAKE JUST SITTING AT A RED LIGHT. IF I TRIED TO JUST ROLL THE VEHICLE SLIGHTLY FORWARD, IT WOULD STUTTER. CHECK ENGINE LIGHT CAME ON, BUT THE MANUAL INFORMS TO WAIT A FEW DRIVE CYCLES TO SEE IF IT WILL JUST TURN OFF. PULLED THE DIAGNOSTIC CODE (P0306) AND IT WAS A CYLINDER 6 MISFIRE ISSUE. TOOK CAR IN ON 9 DEC 2014 AND THE ENTIRE LEFT CYLINDER COLUMN WAS REPLACED. ON 24 DEC 2014, THE SAME ISSUES BEGAN TO OCCUR AND THE CHECK ENGINE LIGHT ILLUMINATED WITH THE SAME DIAGNOSTIC CODE. CAR WILL BE TAKEN IN ON 26 DEC 2014 FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667844December 23, 2014
STEERING, SUSPENSION
AT 50 MPH I CROSSED A TRANSITION ON AN OVERPASS AT A 45 DEGREE ANGEL. THE STEERING WHEEL SHOOK SO HARD I COULD NOT KEEP MY HANDS ON IT. I HAVE HEARD OF THIS ISSUE CALLED THE "DEATH WOBBLE" BUT NEVER EXPERIENCED IT. THE WAY TO STOP IT IS TO TAP THE BREAKS BUT I COULD NOT BECAUSE I WAS ON THE INTERSTATE AND THERE WERE CARS BEHIND ME. IT FELT LIKE THE SUSPENSION HAD BROKEN AND I WAS GOING TO PULL OVER THERE WERE 2 LANES TO THE RIGHT WITH CARS COMING AT HIGHWAY SPEED. I MADE AN APPOINTMENT WITH THE DEALER AND TOOK MY JEEP IN THE NEXT NIGHT. THE CONFIRMED THEY KNOW ALL ABOUT THE DEATH WOBBLE BUT REFER TO IT AS THE STEERING DAMPER ISSUE. I CALLED JEEP AND THEY FILED AN EXPEDITED CLAIM PROCESS BUT DID NOT CALL ME BACK WHEN PROMISED. WHEN I CALLED AGAIN, THEY HAD SOMEONE CALL ME THE NEXT WORKING DAY. HE SAID HE HAS NEVER HEARD OF THE ISSUE. I QUESTIONED HIM ABOUT IT AND EXPLAINED THAT IT HAS BEEN GOING ON FOR YEARS. HE DID NOT OFFER TO DO ANY THING. HE HAD CALLED THE DEALERSHIP BUT HAD THE FACTS WRONG. HE IS SUPPOSED TO CALL ME BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664920December 17, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663539December 11, 2014
SERVICE BRAKES
PARKING BRAKE ON MANUAL TRANSMISSION WITH 29" WHEELS WILL NOT HOLD JEEP ON INCLINE. HAVE TRIED ADJUSTMENTS AND UNABLE TO GET PARKING BRAKE TO WORK. SEEMS TO BE A BAD DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663691December 11, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 60 MPH, THE TEMPERATURE CONTROL KNOB WAS ADJUSTED BUT IT FAILED TO RESPOND AND THE VENTS BEGAN TO BLOW EXTREMELY HOT AIR. AS A RESULT, THE WINDSHIELD FRACTURED AND THE CIGARETTE LIGHTER FUSE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TEMPERATURE GAUGE, THE WINDSHIELD AND THE FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND BOTH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY). THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661442December 1, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. WHILE DRIVING AT LOW SPEEDS, THE ENGINE FAILED TO ACCELERATE WHEN SHIFTED FROM FIRST GEAR TO A HIGHER GEAR. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. UPDATED 01/09/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660892November 25, 2014
ENGINE, POWER TRAIN
VEHICLE WAS IN PARK, WHEN I PUT IT INTO DRIVE, THE ENGINE SHUT OFF. DID THIS 4 TIMES BEFORE I WAS ABLE TO KEEP IT GOING. GOT DOWN THE ROAD, AND WHEN I STOPPED AT THE STOP SIGN, ENGINE QUIT AGAIN. ALSO JEEP WOULD NOT GO INTO DRIVE IT WAS STUCK IN NEUTRAL. AFTER SEVERAL ATTEMPTS, JEEP WENT INTO DRIVE. FROM THERE EVERY TIME THE VEHICLE STOPPED THE ENGINE WOULD STALL. NO CHECK ENGINE LIGHTS CAME ON, NO WARNINGS NO NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659608November 20, 2014
STEERING, ENGINE, VEHICLE SPEED CONTROL
IN SEVERAL OCCASIONS THE JEEP WOULD COMPLETELY TURN OFF AT RED LIGHTS OR AFTER COMPLETE STOPS. I TOOK THE JEEP TO THE DEALERSHIP 4 DIFFERENT TIMES AND WAS TOLD NOTHING WAS WRONG. ON FRIDAY 11/14/14 I WAS GOING 60 MPH ON THE HIGHWAY WHEN THE JEEP SUDDENLY LOST SPEED AND IMMEDIATELY TURNED OFF/STALLED, I LOST STEERING POWER. IT WAS VERY DIFFICULT TO GET OUT OF THE TRAFFIC. THE JEEP DID NOT TURN BACK ON UNTIL 45 MINUTES LATER AS I WAITED FOR THE TOW TRUCK. I WAS AGAIN TOLD BY THE DEALERSHIP THAT THE COMPUTER DIAGNOSIS IS NOT DETECTING ANY MALFUNCTION, REALLY??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653908November 10, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/22/14*LJ THE CONSUMER STATED THE RECALL WAS COMPLETED ON 11/13/14. UPDATED 01/07/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653704November 9, 2014
AIR BAGS, EQUIPMENT ADAPTIVE/MOBILITY
THE AIR BAG LIGHT SHOULD GO OFF AFTER 5 SEC AFTER STARTING MY 2013 JEEP WRANGLER, THE LIGHT NOW HAS BEEN STAYING ON AND DOESN'T GO OFF, AND IF IT DOES GO OFF, IT HAS BEEN COMING BACK ON ALL THE TIME ON A REGULAR BASES, AND WILL NOT GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652697November 5, 2014
SERVICE BRAKES
2013 JEEP WRANGLER WITH 15K MILES, MANUAL TRANSMISSION, VEHICLE PARKED IN GARAGE WITH THE PARKING BRAKE ENGAGED, (HANDLE PULLED UP 4 CLICKS). VEHICLE STARTED AND PLACED IN NEUTRAL, ALLOWED ENGINE TO RUN AND EXITED FOR A BRIEF MOMENT, RETURNED TO FIND IT ROLLING OUT OF THE GARAGE AND DOWN MY FRONT DRIVEWAY, CRASHING INTO A CULVERT IN MY FRONT LAWN. THIS IS A SERIOUS AND VERY DANGEROUS DESIGN FLAW WITH THE PARKING BRAKE BY CHRYSLER. I HAVE BEEN DRIVING FOR 30 + YEARS AND HAVE NEVER HAD A VEHICLE NOT HOLD WITH THE E-BRAKE ENGAGED, (MAYBE WEAK BUT WILL ALWAYS HOLD ON BASICALLY A FLAT SURFACE SUCH AS A GARAGE). THIS IS OBVIOUSLY A KNOWN ISSUE, THERE ARE MANY FORUMS DISCUSSING IT. I HAVE ACQUAINTANCES WITH NEW 2011-2014 JEEP WRANGLERS WITH THE SAME PARKING BRAKE NOT HOLDING ISSUE. I FEEL THAT IT IS IMPORTANT THAT PEOPLE ARE MADE AWARE OF THIS DESIGN FLAW BY CHRYSLER. DEALER CONTACTED, THEY INSPECTED AND STATED ?PARKING-BRAKE WORKING?, THEY WOULD ADJUST BUT NOT COVERED UNDER WARRANTY (OVER 12K MILES). THE PARKING BRAKE HAS BEEN ADJUSTED, BUT I ALWAYS USE A CHOCK BLOCK ON THE WHEEL WHEN PARKED. I DO NOT TRUST THE PARKING BRAKE ASSEMBLY ON THIS JEEP AND FEEL THERE IS A SERIOUS DESIGN FLAW. WITH A STANDARD TRANSMISSION THE PARKING BRAKE HAS TO BE RELIED UPON TO HOLD THE VEHICLE, THIS FLAW INHIBITS SAFELY LEAVING THE VEHICLE WHILE IT IS RUNNING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10652790November 5, 2014
SERVICE BRAKES, POWER TRAIN, ENGINE
THE HILL START ASSIST MALFUNCTIONS CONSTANTLY, THIS CAN STALL THE ENGINE WHEN STARTING OUT IN TRAFFIC AND CAUSE EXCESSIVE WARE ON THE BRAKES AND CLUTCH. THERE ARE 2 SWITCHES THAT TELL THE COMPUTER WHEN THE CLUTCH PEDAL IS PRESSED. ONE WHEN YOU FIRST START TO PRESS IN THE CLUTCH AND ANOTHER THAT TELLS THE COMPUTER WHEN THE CLUTCH IS PRESSED IN ALL THE WAY. THE HILL START ASSIST IS PROGRAMMED TO USE THE SWITCH THAT TELLS THE COMPUTER WHEN YOU FIRST START TO PRESS IN THE CLUTCH INSTEAD OF THE SWITCH THAT TELLS THE COMPUTER WHEN THE CLUTCH PEDAL IS FULLY PRESSED. THIS CAUSES THE BRAKES TO STAY LOCKED UP EVEN AFTER THE CLUTCH IS FULLY ENGAGED WHEN STARTING ON A HILL. THE COMPUTER NEEDS TO BE REPROGRAMMED TO RELEASE THE BRAKES AS SOON AS YOU START TO RELEASE THE CLUTCH PETAL BEFORE THE CLUTCH FULLY ENGAGES. THE HILL START ASSIST SHOULD USE THE SAME SWITCH THAT TELLS THE COMPUTER THE CLUTCH IS FULLY PRESSED WHICH IS THE SAME SWITCH THAT IS USED TO PREVENT THE VEHICLE FROM STARTING IN GEAR AND NOT THE SWITCH THAT TELLS THE COMPUTER WHEN THE PEDAL IS LIGHTLY PRESSED WHICH IS THE SWITCH THAT TURNS OFF THE CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641846October 6, 2014
UNKNOWN OR OTHER
I RECEIVED A RECALL NOTICE AND HAVE VISITED I77 AUTO GROUP IN RIPLEY WV SEVERAL TIMES. THEY DON'T HAVE THE PARTS BUT SAY THEY WILL CALL. NEVER RECEIVED A RETURN CALL. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638317September 23, 2014
UNKNOWN OR OTHER
I HAVE CONTACTED MULTIPLE DEALERSHIPS IN THE SAN ANTONIO, TX AND AUSTIN, TX METROPOLITAN AREAS AND ALL SERVICE CENTERS REFUSED TO CORRECT THE SAFETY RECALL IN MY VEHICLE. I HAVE ALSO COMPLAINED TO JEEP AND THEY INDICATE ALL DEALERSHIPS ARE BACKED UP WITH RECALLS AND THEY ARE STILL TRYING TO MAKE THE PART. THIS ISSUE HAS NOT BEEN FIXED FOR GREATER THAN 1 YEAR. NO ONE WILL HELP ME AND THE VEHICLE WAS ONLY A FEW MONTHS OLD WHEN THE SAFETY RECALL WAS ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637218September 18, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHENEVER IT RAINED, WATER WOULD LEAK INTO THE VEHICLE. THE DEALER REPLACED THE FRONT DRIVER AND PASSENGER SIDE DOOR SEALS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631713September 8, 2014
ENGINE, POWER TRAIN
THE AFFECTED PARTS IN MY 2013 JEEP WRANGLER UNLIMITED IS THE TRANSMISSION (MILEAGE 27,200). THIS EVENT HAS OCCURRED SEVERAL TIMES SINCE THE FIRST TIME IT WAS TAKEN INTO THE DEALERSHIP IN APRIL 2014. I WILL BE DRIVING AND THE VEHICLE WILL NOT SHIFT INTO GEAR (I HAVE AN AUTOMATIC TRANSMISSION). DOESN'T MATTER HOW FAST OR SLOW I AM GOING OR IF I AM ON FLAT AND HILLY ROADS. I WILL HAVE TO PUNCH THE GAS AND ACCELERATE TO 60-65 MPH BEFORE THE GEAR SHIFTS. IT SCARES ME ESPECIALLY WHEN I AM ONLY DRIVING 30-40 MPH. THE RPM'S WILL BE UP TO 5000 AND FINALLY THE VEHICLE WILL SHIFT GEARS. THE FIRST TIME IT WAS SERVICED FOR THE PROBLEM (APRIL 3, 2014) THE MECHANIC DID HAVE THE PROBLEM HAPPEN TO HIM WHEN DRIVING MY VEHICLE. THEY FOUND A VACUUM HOSE DISCONNECTED FROM THE AIR-INLET ELBOW. ONCE THEY FIXED THAT IT SEEMED LIKE THE PROBLEM SUBSIDED BRIEFLY(3 WEEKS) THEN RIGHT BACK TO GEARS NOT SHIFTING. I HAVE TAKEN BACK TO THE DEALERSHIP 2 OTHER TIMES NOW AND THEY CAN NOT FIND ANYTHING WRONG, OF COURSE!!! I LOVE MY JEEP, BUT FEEL VERY UNSAFE WHEN DRIVING IT. I AM NOT SURE WHAT I SHOULD DO NOW, ESPECIALLY WITH THE MECHANIC SAYING HE CANT FIND ANYTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631153September 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING MY 2013 JEEP WRANGLER, AT CRUISING SPEED OF 45 MPH, THE INSTRUMENT PANEL STARTED FLASHING RANDOM EMERGENCY ICONS. THIS FLASHING OF THE VEHICLES CLUSTER ALONG WITH SPEEDOMETER AND RPM GAUGE MOVING ERRATICALLY CONTINUED FOR ABOUT 5 MINUTES UNTIL IT STOPPED AND ONLY THE TRACTION CONTROL LIGHT REMAINED ON. I PULLED OVER AND TURNED OFF THE VEHICLE. I RESTARTED THE VEHICLE, WHICH SEEMED TO FIX THE ISSUE BECAUSE THE TRACTION LIGHT TURNED OFF AND EVERYTHING SEEMED TO BE WORKING. THIS IS THE FIRST INCIDENT IN WHICH THE LIGHTS FLASH CONTINUOUSLY FOR SEVERAL MINUTES, PRIOR INCIDENTS HAD ONLY FLASHED THE CLUSTER LIGHTS A COUPLE OF TIMES AND THEN THEY WENT BACK TO NORMAL. I CONTACTED MY DEALERSHIP AND THEY INDICATED THEY HAVE ONLY RECEIVED REPORTS OF THIS ISSUE ON THE JEEP CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627797August 23, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, WHEELS
I PURCHASED THE JEEP WRANGLER NEW FROM DAVID STANLEY JEEP,IN MIDWEST CITY OKLAHOMA. THE VEHICLE HAD AFTERMARKET WHEELS AND TIRES ON IT BEFORE I PURCHASED IT. WHILE TAKING THE INITIAL TEST DRIVE I ASKED THE SALESMAN IF THE SPEEDOMETER HAD BEEN ADJUSTED FOR THE OVERSIZED TIRES. HE ASSURED ME THAT IT HAD BECAUSE THEY WOULD NEVER SELL ANYTHING THAT WASN'T RIGHT. ABOUT A MONTH AFTER I PURCHASED THE VEHICLE I WAS PULLED OVER FOR GOING 30 IN A 25 ZONE. I HAD SEEN THE POLICE OFFICER PRIOR TO BEING PULLED OVER SO I CHECKED MY SPEED AND I KNEW I WAS GOING THE CORRECT SPEED. SINCE THAT TIME I MAKE IT A HABIT TO DRIVE BY THE MOBILE SPEED RADARS THAT ARE PLACED AROUND TOWN AND EVERY TIME MY SPEEDOMETER IS 5MPH OFF. THIS IS AT A LOW SPEED SO IT WILL ONLY GET WORSE AT A HIGHER SPEED. I BROUGHT THIS TO THE DEALER ATTENTION AND THEY REFUSED TO FIX IT. I THEN SENT A COMPLAINT TO CHRYSLER AND THEY HAVE REFUSED TO HELP AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626932August 20, 2014
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
MY WIFE AND I HAD JUST LEFT A LOCAL BUSINESS MID-DAY ON A WARM DRY SUMMER DAY. WAS LESS THAN A BLOCK AWAY AND TRAVELING SLOWLY AT APPROX 20 MPH. APPLIED BRAKE AS WE ROLLED UP TO A STOP SIGN. ENGINE STARTED TO INCREASE RPM ON ITS OWN REQUIRING EVERMORE INCREASING BRAKE PEDAL PRESSURE IN AN ATTEMPT TO COME TO A STOP. STANDING ON THE BRAKE PEDAL ENGINE RPM REACHED 2500. I PUT THE GEAR SELECT INTO NEUTRAL. THE BRAKES GRABBED, THE ENGINE RPM SHOT UP AND RETURNED TO STANDARD IDLE. I PUT THE CAR IN DRIVE AND CAR BEHAVED NORMAL AFTER THAT. THIS HAS OCCURRED APPROX 6 TIMES OVER PAST YEAR. TOOK IT TO DEALER TWICE WITH NO RESOLUTION. FLOOR MATS SECURE AND LOCKED DOWN. I DRIVE RIGHT FOOT ONLY AND BRAKE CLEANLY AND SQUARE ON THE BRAKE PEDAL. THIS ONLY OCCURS AT LOW SPEED, WHEN ENGINE IS WARM, AND EVEN SQUEALED THE TIRES ( BURNED RUBBER ) ONCE. MUST SLAM INTO NEUTRAL TO GET IT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler