Jeep Wrangler Complaints (2015)

479 consumer complaints on file.

#11083086April 3, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 JEEP WRANGLER. THE CONTACT STATED THAT WHEN IT RAINED, WATER LEAKED INTO THE VEHICLE THROUGH THE FRONT DRIVER AND PASSENGER DOORS. THE VEHICLE WAS TAKEN TO FITZGERALD CHRYSLER, JEEP, DODGE, RAM LEXINGTON PARK (22231 THREE NOTCH RD, LEXINGTON PARK, MD 20653, 301-737-0088) WHERE IT WAS DIAGNOSED THAT THE DOORS NEEDED TO BE REMOVED AND RESEALED. THE TECHNICIAN STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082476April 2, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2015 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A POPPING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE PULLED TO THE RIGHT AND STOPPED IN A FIELD. THE CONTACT NOTICED THAT THE BRACKET TO THE CONTROL ARM WAS FRACTURED. THE VEHICLE WAS TOWED TO EFIRD CHRYSLER IN FLORENCE, SOUTH CAROLINA WHERE IT WAS DIAGNOSED THAT THE BRACKET TO THE CONTROL ARM WAS FRACTURED. THE VEHICLE REMAINED AT THE DEALER FOR EIGHT WEEKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081254March 26, 2018
AIR BAGS
AIRBAG SENSOR LIGHT CAME ON WITHOUT INCIDENT AND IS NOW ON CONSTANTLY. TOOK TO DEALERSHIP AND TOLD IT IS THE AIRBAG CONTROL MODULE IS BAD AND NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080302March 19, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING DOWN OUR JEEP WRANGLER DOWN THE HIGHWAY MY HUSBAND STOPPED AT A RED LIGHT AND SAID HE HEARD SOMETHING HISSING THEN HE SAW FLAMES COMING FROM UNDER THE HOOD. AT THAT POINT THE JEEP WOULD NOT STEER OR ANYTHING SO HE SHUT IT OFF AND MY HUSBAND AND SON GOT OUT OF THE JEEP. MOMENTS LATER THE ENTIRE FRONT END OF THE KEEP WAS ENGULFED IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079763March 16, 2018
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WAS DRIVING ONE NIGHT WITH 8 YEAR OLD DAUGHTER SLEEPING IN THE BACK SEAT. THE HEADLIGHTS SUDDENLY STARTED GOING OFF AND ON THEN OFF COMPLETELY, THEN WIPERS STARTED GOING OFF, THEN INTERIOR LIGHT AND DASHBOARD LIGHTS & LOCKS LIKE IT WAS POSSESSED THEN JEEP SUDDENLY DIED. THANK GOODNESS WE WERE ALMOST HOME SO MY HUSBAND COASTED IT INTO OUR DRIVEWAY THEN WE NOTICED WHAT SMELLED OF ELECTRICAL FIRE, I LOOKED AT THE HOOD AND COULD SEE A GLOW. MY HUSBAND PUT IT IN PARK AS I YELLED FOR MY DAUGHTER TO WAKE UP & GET OUT. MINE & MY HUSBANDS DOOR WERE UNLOCKED BUT THE BACK TWO DOORS WOULDN'T UNLOCK. I JUMPED BACK IN THE CAR (THE FIRE WAS ON MY SIDE ) TO GET MY PANICKING DAUGHTER OUT RIGHT AS THE BACK DOORS UNLOCKED AGAIN WHILE STILL GOING OFF AND ON, AND MY HUSBAND GOT THE FIRE PUT OUT AND BATTERY UNPLUGGED WHICH WAS BY THIS TIME ON FIRE ALONG WITH THE FUSE BOX.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078253March 8, 2018
ENGINE
OIL FILTER ADAPTER/OIL COOLER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074350February 22, 2018
ELECTRICAL SYSTEM
THE NAVIGATION SYSTEM THAT IS PART OF THE 430N RADIO HAS CRASHED. THIS STARTED OVER A 3 MONTH PERIOD WHERE THE SCREEN WOULD BLANK WHEN YOU TRIED THE NAVIGATION DISPLAY. IT HAS NOW CRASHED AND ONLY DISPLAYS "CANNOT UNLOCK MAPS". THE DEALERSHIP SAYS THAT THE HEAD UNIT HAS CRASHED AND NEEDS TO BE REPLACED. BECAUSE I HAVE OVER 43,000 MILES ON THE JEEP THEY SAY IT WILL BE AT MY EXPENSE. THIS IS A KNOWN ISSUE THROUGH JEEP CUSTOMER CARE. IT HAS BEEN DISCUSSED ON JEEP OWNER FORUMS FOR THE PAST TWO YEARS. I PURCHASED THE JEEP WITH THE NAVIGATION SYSTEM SO THAT MY WIFE COULD FIND HER WAY WHEN SHE TRAVELED. THE JEEP IS ON 27 MONTHS OLD AND THIS IS NOT A "MOVING" PART THAT DEVELOPS WEAR FROM USE. AGAIN JEEP IS WELL AWARE OF THIS ISSUE AND HAS NOT TAKEN ANY STEPS TO CORRECT THE PROBLEM. THE OTHER FEATURES ALL STILL WORK, RADIO, BLUETOOTH. I HAVE CONTACTED JEEP CUSTOMER CARE AND WAS ASSIGNED A CUSTOMER CARE NUMBER. SINCE THEN I HAVE CALLED BACK FOR THE LAST FOUR DAYS AND MY ASSIGNED REPRESENTATIVE HAS NOT BEEN AVAILABLE. THIS IS RIDICULOUS THAT THE JEEP/ CHRYSLER CORPORATION DOES NOT STAND BEHIND A PRODUCT THAT IS LESS THAN 3 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066150January 31, 2018
SERVICE BRAKES
COMPLAINT ISSUED TO DEALER ON BRAKING ISSUES. TOLD ME I WOULD HAVE TO REPLACE BRAKE BOOSTER WHICH WAS CAUSING PROBLEMS FOR $425. I DECLINED. PROBLEM CONTINUES EVERY DAY IN ALL CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063390January 17, 2018
ENGINE
RADIATOR RESERVOIR WAS FOUND TO BE LOW AT AROUND 9,000 MILES DURING FIRST OIL CHANGE. ALONG, WITH A SLIGHT SMELL OF ANTIFREEZE WHEN THE VEHICLE WAS WARM. THE RESERVOIR WAS TOP OFF WITH NO SIGNS OF LEAKS FROM RESERVOIR AND SMELL WAS THOUGHT TO BE COMING FROM RESERVOIR. BOTH ISSUES CONTINUED WITH NO SIGNS OF VISIBLE LEAKS UPON INSPECTION OF COOLANT SYSTEM. SO ISSUES WAS THOUGHT TO TAKEN TILL RESERVOIR WAS FOUND LOW AGAIN AT AROUND 36,000 MILES STILL NO SIGNS OF LEAKS, AND RESERVOIR WAS TOP OFF. CONTINUED TO MONITOR WITH NO SIGNS OF LEAKS UNTIL THE SMELL OF ANTIFREEZE BEGAN TO GET STRONGER AND MORE FREQUENT WHEN VEHICLE WAS WARM. AFTER INTERNET SEARCH, READING ABOUT PEOPLE WITH SIMILAR ISSUES THE PROBLEM WAS FOUND. ON, ENGINE SIDE OF RADIATOR BEHIND FAN ALONG THE END CAP THERE WAS NOTICABLE SIGNS OF LEAK. RADIATOR WAS REPLACED. FCA INFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062123January 11, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING NUMEROUS TIMES WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM IN PORT RICHEY, FLORIDA 34652, PHONE: 727-847-5555 SEVERAL TIMES FOR DIAGNOSTIC TESTING. THE COMPUTER SYSTEM, RADIO MODULE, THROTTLE BODY, AND FUEL COIL PACKS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE CONTINUED TO STALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061083January 8, 2018
VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
IT IS A KNOWN PROBLEM THAT THE JEEP WRANGLER HEATER CORE PREMATURELY CLOGS AND SUBSEQUENTLY FAILS CAUSING LESS HEAT FROM THE DRIVER'S SIDE DEFROSTER VENTS. DURING THIS RECENT COLD SNAP IN MICHIGAN THE DEFROSTER STRUGGLED TO ADEQUATELY CLEAR THE WINDSHIELD OF FROST AND SNOW AND I FELT THIS TO BE A SAFETY ISSUE. I APPROACHED MY JEEP DEALER AND THEY SAID "YEAH THE HEATER CORES GO OUT EARLY" NOTHING WE CAN DO, IT WILL BE $1500-2000 TO REPAIR AS IT INVOLVES REMOVING THE ENTIRE DASH. I HAVE NEVER HAD A HEATER CORE CLOG WITH LESS THAN 50,000 MILES, THIS IS CLEARLY A MANUFACTURERS DEFECT AND IN COLD WEATHER CLIMATES COLD POSE A SIGNIFICANT SAFETY HAZARD. A BRIEF SEARCH OF THE INTERNET LEADS TO A PENDING CLASS ACTION WEBSITE FURTHER GIVING PROOF TO THE WIDESPREAD KNOWLEDGE OF THIS PROBLEM. THE WEBSITE IS: HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2017/JEEP-WRANGLER-HEATER-CORE-REPLACEMENT-LAWSUIT-CHALLENGED.SHTML I WOULD ASK NHTSA TO LOOK INTO THIS FURTHER AS NOT HAVING ADEQUATE DEFROSTING CAPABILITIES COULD HINDER DRIVER VISION OUT OF THE WINDSHIELD AND SIDE FRONT WINDOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057865January 1, 2018
UNKNOWN OR OTHER
HORN HAS SIGNIFICANT DELAY AFTER BUTTON IS DEPRESSED. POTENTIAL SAFETY ISSUE AS SOUNDS HEARD BY MOTORISTS/PEDESTRIANS WILL BE DELAYED RESULTING IN LESS TIME FOR THEM TO TAKE ACTION TO AVOID THE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056027December 22, 2017
ENGINE
SMELL OF ANTIFREEZE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054827December 14, 2017
POWER TRAIN
FAILURE OF THE DRIVERS SHAFT...*BF UPDATED 9/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053505December 8, 2017
ELECTRONIC STABILITY CONTROL (ESC)
13 THIRTEEN INCIDENTS ALWAYS IN MOTION. JEEP SLAMS BRAKES WITHOUT ME TOUCHING THE BRAKE FOR APPROXIMATELY 1 TO 2 SECONDS. SKIP CONTROL RED LIGHT APPEARS ON DASH AS WELL AS BUTTON. THEN CONTINUES DRIVING NORMALLY. IT HAS HAPPENED TO ME 13 DIFFERENT TIMES AND PLACES WITHIN ONE MONTH PERIOD. TRAVELING BETWEEN 20 TO 40 IN TOWN AND 11 TIMES ON MAJOR HWYS. I HAVE TAKEN JEEP TO SHOP AT DEALERSHIP OFFICIAL MANUFACTURERS OF JEEP TWICE NOW. SOON TO BE 3 I HAVE SAME COMPLAINTS REGARDING SAFETY ISSUES FOR OWNERS OF SAME TYPE OF JEEP AS ME BOTH WITH AND WITHOUT LIFTS SO THAT IS ELIMINATED. JEEP STABILITY BUTTON (SKID CONTROL) IS MAJOR PROBLEM (ELECTRICAL THAT MAY CAUSE OTHER ISSUES BEFORE TOO MUCH LONGER IDK (I AM NO MECHANIC BUT THERE IS PROCESS OF ELIMINATION UNDOCUMENTED INCIDENTS HAVE NOW HAPPENED TO ME AT DIFFERENT TIMES AND DATES 13 TIMES! (I AM KEEPING TRACK) SPEEDS FROM 20 MPH AND 40 TO 45 MPH AND 70-75 MPH BOTH IN TOWN AND ON MAJOR HIGHWAYS. I HAVE TRIED TO STOP PEOPLE TO GET WRITTEN STATEMENT TO NO AVAIL. USUALLY FLIP OFFS, PEOPLE SWERVING AT ME, VEHICLE GETTING IN FRONT OF ME THEN SLAMMING ON BRAKES, PROBABLY AROUND 5 TIMES I HAVE RUN PEOPLE BEHIND ME OFF ROAD INTO OTHER TRAFFIC OR DITCH/'SIDE' ONCE INTO CENTER CEMENT BARRIER BETWEEN N-S TRAFFIC IN RUSH HOUR TRAFFIC! I AM MAKING THIS COMPLAINT DUE TO YOUR WRITTEN STATEMENT THAT ALL COMPLAINTS ARE REVIEWED! IF CERTIFIED LETTER IS REQUIRED REGARDING THE INCIDENTS DESCRIBED ABOVE, PLEASE LET ME KNOW. I DO HAVE THIS COMPLAINT ALONG WITH JEEP MANUFACTURERS TRYING TO REPAIR. I AM WOMAN SO NEITHER TIME DID THEY LOOK AT ALL THESE COMPAINTS, CHECK THEM OUT, OR DRIVE. AGAIN SOON TO BE THIRD TIME FOR SAME REASON. - AS FAR AS WRITTEN DOCUMENTATION, ONLY MANUFACTURES' REPORTS ARE LISTED UNDER VIN#. ACCIDENT//INCIDENT/TICKET NOT AVAILABLE. SERIOUS PROBLEM FOR JEEP IF I OR ANYONE CAUSES ANOTHER TO POSSIBLY DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048618November 27, 2017
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2015 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 35 MPH OR MORE, THE VEHICLE WOULD SHAKE VIOLENTLY WHEN IT DROVE OVER THE SMALLEST BUMP. THE EXPRESSWAY DODGE CHRYSLER JEEP RAM DEALER IN EVANSVILLE, IN (5531 E INDIANA ST) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS OPERABLE, BUT THE CONTACT DID NOT FEEL SAFE DRIVING. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045006November 9, 2017
AIR BAGS
AIR BAGS FAILED TO DEPLOY IN HIGH SPEED FRONT END COLLISION. THERE WERE TWO VEHICLES IN INVOLVED IN THE COLLISION. ONE CROSSED THE CENTER LINE AND STRUCK THE JEEP HEAD ON. DRIVER OF THE JEEP WAS INJURED DUE TO NO AIR BAG DEPLOYMENT. ... UPDATED 11/15/17 *BF AND 11/16/17 *BF .. ..UPDATED 12/11/17 *BF UPDATED 11/16/2017*JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11041969November 1, 2017
STEERING, SUSPENSION, UNKNOWN OR OTHER
I BOUGHT MY JEEP USED WITH APPROX. 22,000 MILES ON IT ON JANUARY 1,2017. I HAD BEGAN SMELLING BURNING FROM UNDER THE JEEP. WITH A OIL CHANGE THE MAN STATED THAT IT WAS LEAKING FROM THE FRONT AND REAR AXIL ASSEMBLY. I CALLED THE DEALER AND EXPLAINED THE PROBLEM AND MADE A APPOINTMENT. I HAD APPROX. 35000 MILES ON THE JEEP. I WAS TOLD AFTER PICKING UP MY JEEP BY THE DEALERSHIP THAT THE LEAKS WERE FIXED. IN ABOUT A 2 WEEKS I COULD STILL SMELL BURNING. I THOUGHT IT MAY BE RESIDUAL FROM BEING FIXED. THE CHECK ENGINE LIGHT CAME ON AND I CALLED TO MAKE APPOINTMENT. I HAD CHECKED THE TIRE PRESSURE AND THE TIRES FOR ANY ISSUES. I TOLD SERVICE THAT THE JEEP BECAME ROUGHER TO DRIVE AND HARDER TO STEER, 2 WEEKS AFTER THAT I WAS DRIVING ON THE INTERSTATE, HIT A BUMP AND THE STEERING WHEEL BEGAN TO POUND & SHAKE UNCONTROLLABLY. IT FELT LIKE THE FRONT TIRES WERE SHAKING BACK AND FORTH FAST. I ALMOST LOST CONTROL OF THE JEEP. I PULLED OVER ( 4 LANES OF TRAFFIC) TO THE SIDE TO ASSESS THE ISSUE. THE TIRES WERE INTACT WITH NO VISIBLE ISSUES. WHEN I STARTED BACK UP THE WHEELS WERE NO LONGER DOING THE WOBBLING. I DID READ AND FOUND "THE "DEATH WOBBLE" IS A CREATIVE TERM COINED BY JEEP OWNERS THAT DESCRIBES A SITUATION WHEN THE FRONT AXLE BEGINS VIOLENTLY OSCILLATING, CAUSING THE CAR TO SHAKE (OR WOBBLE) IN A MANNER WHICH MAKES THE VEHICLE HARD TO CONTROL". I DROVE TO THE DEALERSHIP AND EXPLAINED THE ISSUE AND TOLD THE SERVICE DEPARTMENT WORKER IT WAS UNSAFE TO DRIVE AND IT NEEDED FIXED. I DO HAVE EXTENDED WARRANTY. I WAS TOLD THAT THEY COULD NOT FIX IT AND IT WOULD TAKE 2 TO 3 WEEKS BEFORE I COULD GET A APPOINTMENT. I WAS VERY UPSET KNOWING IT WAS NOT SAFE BUT HAD NO CHOICE TO MAKE THE EARLIEST APPOINTMENT 2 WEEKS OUT. I WAS TOLD I COULD GET A RENTAL CAR, I STATED I WAS NOT PAYING FOR A RENTAL WHEN MY JEEP IS UNSAFE TO DRIVE AND THEY WILL NOT FIX IT SOONER. MILEAGE WAS 37,753
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036053October 24, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN THE VEHICLE IS UNDER ACCELERATION THE BRAKES WILL LOCK-UP CAUSING AN ABRUPT STOP. THE VEHICLE THEN HAS NO ACCELERATION POWER AT THE BRAKES ARE BEING APPLIED WITH NO INPUT FROM THE DRIVER. BASICALLY THE ABS IS ENGAGING BRAKES WITHOUT PRESSURE APPLIED TO THE BRAKE PEDAL. IT IS LIKELY AND HIGHLY PROBABLY THAT THIS WILL CAUSE A FATAL OR NEAR FATAL REAR END COLLISION. IN TRAFFIC OR WHEN PULLING INTO A LANE OF TRAFFIC IT OCCURS WITHOUT WARNING. ****** PLEASE ADDRESS THIS PROBLEM. IT IS EXTREMELY DANGEROUS***
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035964October 23, 2017
ENGINE
I WAS DRIVING ON THE 91 FREEWAY EASTBOUND IN CALIFORNIA. SOMEBODY WAVE ME TO STOP. THE CAR GOT ON FIRE WHILE DRIVING. AS SOON AS WE GOT OUT WE SAW THE FLAMES, IT GOT ON FIRE SO BAD THAT ONLY THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH IT. SOME TRUCK DRIVERS TRIED TO EXTINGUISH BUT THEY COULDN'T. IT ONLY HAD 24000 MILES ON IT BECAUSE I ONLY USE IT ON THE WEEKENDS. I TOOK REALLY GOOD CARE OF IT. NEEDLESS TO SAY IT WAS THE SCARIEST AND SADDEST MOMENT OF MY LIFE. I'M STILL WONDERING WHAT HAPPENED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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