Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11522607May 18, 2023
ELECTRICAL SYSTEM
Jeep caught fire by passenger visor
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11522188May 16, 2023
ELECTRICAL SYSTEM
After having the steering damper replaced for the death wobble on my 2020 Jeep Wrangler, a week later I was driving my jeep down the road and the vehicle stalled out on me. The auto start/stop light turned on and the car stalled out in the middle of a busy roadway in drive and would not go into park. After getting it into park, several lights turned on my dash, including “service power steering” and “service electronic stability control. My shifter lights all began flashing at once and my windshield wipers began to go while they were turned off. The vehicle would also not go into N and after finally getting it into neutral, we had to hold the emergency neutral pull while steering across 4 lanes of a busy roadway. This is now the second major safety issue (1st is death wobble) i’ve had with my jeep and no recalls have been issued. My car is at 42k miles and a lease, these cars should not be having these issues so early! It has now been at Jeep for a week and they have yet to look at the vehicle and keep giving me the run down of “we haven’t been able to look at your vehicle but it doesn’t look good” Jeeps seem to have major safety issues lately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521683May 12, 2023
STEERING, SUSPENSION, WHEELS
The Jeep has had a deadly death wobble. it has been awful to drive Jeep has parts on back order for 6 months. it continues to throw me off the road or into oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520793May 7, 2023
FUEL/PROPULSION SYSTEM
I just purchased my 4th Wrangler last month from a dealership - a 2020 Certified Pre-Owned Unlimited Sport Willys 2.0L with Automatic transmission. Within the first days, I noticed odor of fuel or exhaust that would be more obvious some times than others, and not constantly strong or apparent. At first I thought maybe it was from being in garage at dealer and something on a mat, but then it continued and was more apparent if I had the windows closed and the heat on. Called the dealer two weeks ago and got an appointment to have it checked this past Friday. First I was told I’m probably not used to it if it’s my first “turbo” (which made no sense), then they came back to tell me it’s probably dirty air filters (which they should’ve checked/changed when they inspected it before selling it because it was at 31,200mi). Then they decided to take it for a ride and, lo and behold, they smelled what I have been smelling. They put it back on the lift to look again. Diagnosis: Fuel leak from the connector to the high pressure fuel line. I see there were some JLs with 2.0L manufactured the same year recalled for this, but they insisted mine wasn’t. Search online confirms it’s not included in the recall. I had no luck getting anywhere when I called Jeep customer service either. The dealer wants to charge me my extended warranty deductible when I haven’t even made my first payment on it yet. (According to vehicle records, 3 years for manufacturer warranty was up Nov 2022, and it has less than 32,500mi.) They insisted they keep it while waiting for the part for repair because it’s unsafe to drive, and put me in a rental (which they told me they didn’t have available when I asked for the appointment). I think this is clearly a safety issue consistent with other recalls for this model and should be repaired at no cost to me. Perhaps the initial recall didn’t include all the vehicles it should have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520192May 3, 2023
STEERING
I was driving on highway Jan 2023 at about 75-80 mph and hit a small road imperfection in the middle lane. The Jeep started shaking uncontrollably. I had to fight to keep the car steady and thought I had blown out a tire. I was able to pull to breakdown lane and slow down and it gradually stopped shaking. The violent shaking and noise scared both me and my daughter who was a passenger. Weeks later I got a notice of a class-action lawsuit regarding this issue and the steering damper. I brought it in for service and they fixed it. However, it was NOT covered by Chrysler so I am stuck with the deductible. Disappointed in this as it was an obvious, known problem that I would consider a safety issue. A quick search of it reveals many complaints, a lawsuit, etc and yet no recourse for me. Do better Chrysler/Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519478April 28, 2023
POWER TRAIN, ENGINE
Engine revved at 5000RPM would not switch from 1st gear. Now engine is showing a cylinder misfire which is moving from Cyln. 4 to Cyln 3 and so on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517239April 15, 2023
SUSPENSION
Front suspension steering damper defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516676April 12, 2023
UNKNOWN OR OTHER
Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. THERE ARE CURRENTLY NO PARTS AVAILABLE TO FIX THIS DANGEROUS SITUATION AND NO INFORMATION WHEN THEY WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516688April 12, 2023
POWER TRAIN, STEERING
Driving approx 35 mph, hit an uneven surface on the road and experienced extreme shaking that transfered to the steering, resulting is loss of ability to steer until vehicle came to a complete stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516529April 11, 2023
STEERING, POWER TRAIN
I just purchased the car on Jan 31, 2022 from the jeep dealership (46,000 miles). When driving, it has very loose steering. I can move the wheel left and right and the car stays straight. I was told by the dealer that that was normal. At highway speeds, it is very difficult to maintain a straight direction and I am constantly adjusting the wheel. When holding the wheel center, it drifts left or right. If I hit a bump the car moves. At times if feels like I don't have control of the vehicle. This is not safe to operate on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515109April 3, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I am having a stalling issue when driving down the road. its not a constant issue but will occasionally stall/stop accelerating. you will have to let off the pedal and push down again. it will gain power back right after and be fine. believe it possibly a fuel pump issue or tps problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514443March 29, 2023
ELECTRICAL SYSTEM
My engine cut off without warning at a very busy intersection. I was stuck in busy traffic. I could not get it restarted or out of park. (I am a resident of Altavista, Va. 24517 This incident occurred in South Boston, Va.,approx. 40-45 miles from where I live.) A South Boston Policeman stopped and a fire dept. employee offered their assistance (and were very helpful). They were almost hit by cars several times from each side. I knew I had to get the vehicle out of the middle of the street, so I asked the policeman to call a local garage to send a rollback (tow truck) to get it out of the street and the dangerous traffic. The local garage was equipped with a machine that showed what was wrong, The final settings had to be made by a Jeep dealer. The garage took it to a Jeep dealer in Henderson, NC. (approx. 44 miles from South Boston, Va). Personal in the service department informed us said that they had know this to happen before. The Jeep has a primary and secondary battery (the stop and go system). I understand that if the primary battery goes dead without warning, the secondary battery tries to pick up the entire electrical load and the smaller battery cannot handle it and it destroys the fuse block. Both batteries and the fuse block had to be replaced. I was without a car for approx. two weeks, and a great deal of expense ($1,391.64). I am now wondering if and when it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513792March 26, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was driving my vehicle on the expressway and a dash light with an “A” and a circle came on. My car began to slow down on its own and would not allow me to accelerate. I managed to coast off the expressway to an exit. I immediately smelled gas and my eyes began to burn. I tried to restart my car but it was sputtering. I checked under the hood and the car smelled like strong gas. After this my eyes were burning as if someone sprayed pepper spray in them. I had get assistance to get a tow. I went to a nearby urgent care to get my eyes checked out because after all of this they were blood shot red….I see that some 2020 2.0L Jeeps have a fuel line recall but my recall isn’t showing up. This vehicle should definitely have a recall. I also have issues with my radio saying “overheating” then the volume goes out and the radio shuts off.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11513545March 24, 2023
STEERING, SUSPENSION
While driving at highway speeds we hit a bump in the road and the vehicle started to vibrate excessively in the front end of the vehicle. After slowing to 40 mph the vibration stopped. We weee able to speed up again to highway speeds but hit another bump 10 miles down the road and experienced another vibration/shimmy. This was not the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513447March 23, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Jeep Wrangler. The contact stated that there was a strong fuel odor inside and outside of the vehicle. There was no warning light illuminated. The contact stated that the fuel odor had become stronger over time. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel supply line connector was fractured and leaking fuel. The mechanic related the failure to NHTSA Campaign Number: 21V665000 (Fuel System, Gasoline). The dealer and the manufacturer were notified of the failure and informed the contact the vehicle could not be repaired under the recall as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512447March 17, 2023
STEERING, SUSPENSION
When driving at 65 mph and hitting uneven pavement the vehicle will begin shaking violently. When slowed to 45 mph it will come out of it. Jeep Dealership suggested replacing steering stabilizer. When part replaced as well as alignment checked twice the vehicle continues to have death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511716March 14, 2023
SUSPENSION, STEERING, UNKNOWN OR OTHER
Driving on the highway, when the roadway changed from paved to a bridge roadway, the vehicle began shaking uncontrollably and i had to hit my brakes and pull off the side of the road. I was going 75mph at the time. The vehicle now shakes uncontrollably when i hit any type of bump and i have to pull over. my front tires start shaking like a broken shopping cart wheel and it looks like they’re about to fall off when looking at the car from outside. I went to jeep and they said the issue is a steering damper issue. based on several online reports, it looks like this is a common issue with jeeps and no recall is being put out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510551March 7, 2023
STEERING, SUSPENSION
When driving on a highway over 50 miles and you hit uneven road surface or a bump, it shakes terribly to the point you feel you have no control. Does not show any recall but there are a lot of people with the same vehicle and same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509292February 27, 2023
STEERING, SUSPENSION, STRUCTURE:BODY
On January 2, 2023, at about 4:00 PM I encountered the ‘Death Wobble’ while driving in my 2020 Jeep Wrangler (2-door) VIN: [XXX], purchased from Dave Smith Motors, Kellogg, ID on about 7/17/2020. I was driving North on I-15 about 10 miles South of Nephi, UT. I was traveling in the left lane at Freeway speeds (75-80 mph) when the front of the vehicle commenced to shake violently. My first thought was that both front tires had blown, although I did not observe any obstacles on the wet driving lanes. My second thought was, how do I get out of these mess without causing a major accident on that very busy stretch of Freeway holiday traffic? I, of course, braked and pulled to the left in an attempt to avoid getting rear-ended and immediately encountered snow and ice on the left shoulder and then on the ground adjacent to the Freeway. I managed to get off the Freeway, but continued to fishtail, almost losing control on the snow and ice. Eventually the vehicle ended up in a sideways slide perpendicular to the Freeway with the front of the vehicle aimed at the Freeway and heavy TRAFFIC! At that point I had no control over the vehicle as it continued to slide sideways headed for a huge drainage ditch. Luckily, we stopped before the precipice. I scrambled out of the vehicle as soon as it stopped sliding to see what had happened to the front end of the Jeep. There was no obvious damage, the tires were not flat, and I couldn’t figure out what had happened. I have now received a NOTICE OF PROPOSED CLASS SETTLEMNT, that upon further research informs me that 2020 Jeep Wranglers have a manufacture defect that causes the ‘Death Wobble’ in precisely the conditions that existed with me. “…2020 Jeep Wranglers …have a front suspension steering damper defect that causes the steering wheel and front suspension of the vehicle to shake after contact with a bumpy road surface at highway speed.” I was not aware of the Manufacturer's defect. The JEEP is unsafe!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11509324February 27, 2023
STEERING
I have what they call the "Death Wobble" Jeep will not pay for the issue because I have 36,000 on 2020. I was going 70mph and hit a small bump and it started shaking my steering wheel. I had to stop for the shaking to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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