Jeep Wrangler Complaints (2017)

312 consumer complaints on file.

#11102749June 20, 2018
STRUCTURE:BODY
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED SOME STRONG CROSS WINDS CAUSING A LIFTING ACTION OF THE HOOD. THE LIFTING ACTION OF THE HOOD (ABOUT 1/2") GAVE ME ENOUGH CONCERN TO SLOW DOWN UNTIL THE LIFTING ACTION STOPPED. IT APPEARS THAT THE HOOD LATCHES ON EITHER SIDE OF THE HOOD, BEING MADE OF RUBBER, ARE NOT STRONG ENOUGH TO PREVENT THE HOOD FROM LIFTING. THE CENTER RELEASE DID NOT HOLD THE CENTER DOWN, ALLOWING FOR THE MOVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100083June 5, 2018
STEERING
2017 JEEP WRANGLER PULLS TO THE RIGHT WHILE LOW AND HIGH SPEEDS. INSPECTED AT 2 DIFFERENT JEEP SERVICE DEALERS AND BOTH STATE NO ISSUES FOUND. 2ND DEALER STATES NOTICES ISSUE BUT ALL WRANGLERS PULL TO THE RIGHT. NEEDS TO BE RECALLED SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096451May 17, 2018
STRUCTURE:BODY
THE HOOD OF MY JEEP WRANGLER DOESN'T APPEAR TO BE SECURE WHEN DRIVING AT HIGHWAY SPEEDS, PARTICULARLY WHEN IT'S WINDY OR I'M PASSING AN ON-COMING SEMI TRUCK. THE HOOD BOUNCES AND FLUTTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091077April 30, 2018
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING 60 MPH, THE VEHICLE'S HOOD FLEW UP AND SHATTERED THE WINDSHIELD AND WINDSHIELD FRAME. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HUNTER CHRYSLER DODGE JEEP RAM (1130 AUTO MALL DR., LANCASTER, CA 93534, (661) 948-8411). THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,754. *BF*JB *BF *AS CONSUMER STATED YOUR TEAM IS WELCOME TO INSPECT MY REPAIRED VEHICLE AT ANY TIME WHICH CONTINUES TO HAVE SIGNIFICANT HOOD FLUTTER ISSUES. I HAVE NO ISSUES PAYING FOR MY OWN RENTAL CAR AT MY EXPENSE WHILE YOU CHECK OUT MY VEHICLE. YOU HAVE MY PERMISSION AND WISHES TO SHARE MY CONTACT INFORMATION, STORY, AND EVERYTHING ELSE WITH CHRYSLER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090279April 26, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THE CAR CAUGHT ON FIRE WHILE DRIVING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089615April 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP LIGHT AND COLLIDED WITH THE FRONT END AND FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE SHOULDERS, NECK, BACK, HIPS, AND LEGS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM, 11101 NURSERYFIELDS DR., JACKSONVILLE, FL 32256, (904) 493-0000). THE VEHICLE HAD BEEN WAITING TO BE DIAGNOSED FOR OVER A MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ALSO AWAITING ON THEIR RESPONSE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V734000 (AIR BAGS). THE CONTACT MENTIONED THAT THE INSURANCE COMPANY REFUSED TO DEEM THE VEHICLE AS A TOTAL LOSS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11084692April 12, 2018
POWER TRAIN
REVERSE WOULD JUMP OUT OF GEAR AND GRIND WHILE DRIVING IN GEAR EVERY TIME. THIS REQUIRED MANUALLY HOLDING IT DOWN TO REMAIN IN GEAR AND PROPERLY DRIVE IN THE REVERSE GEAR. FIELDS CJDR IN SANFORD, FL SAID I WOULD HAVE TO AGREE TO PAY +$1000 IN LABOR FOR THEM TO DIAGNOSE THIS IF IT TURNED OUT NOT TO BE A VALID WARRANTY ISSUE. I DECLINED AND ACCEPTED LIVING WITH IT. ON 12/05/2017, DURING NORMAL DRIVING SUDDENLY THE GEARSHIFT COULD NOT BE PUT INTO ANY GEAR AND THE TRANSMISSION COMPLETELY FAILED. MY BRAND NEW WRANGLER WITH 5000 MILES SAT AT THE DEALER FOR SERVICE FOR **115 DAYS** WAITING ON TWO PARTS: - PART: GEAR-REVERSE IDLER 5134496AA - PART: SYNCH-REVERSE 5134498AA FCA FAILED TO RETURN THE VEHICLE TO ME UNTIL 03/30/2018. FOUR MONTHS. NOT ONLY IS THAT UNACCEPTABLE, I WAS TREATED LIKE GARBAGE THROUGHOUT THE WAIT BY BOTH FCA AND THE DEALERSHIP SERVICE DEPARTMENT. I HAVE FILED A LEMON LAW CLAIM REQUESTING ARBITRATION WITH THE STATE OF FLORIDA ATTORNEY GENERAL'S OFFICE AND WILL SEE A FULL REFUND FOR THIS ORDEAL AS ENTITLED. REALLY LOOKING FORWARD TO CASTIGATING FCA AT THE HEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080884March 22, 2018
UNKNOWN OR OTHER
JEEP WRANGLER HARD ROCK 2017 ON FIRE 4 DAYS AFTER SERVICE! MY 2 YEARS OLD AND I WERE IN THE CAR. ONCE I PARKED THE CAR IN FRONT OF MY HOUSE, SMOKE CAME FROM THE ENGINE, WE WENT OUT AND JEEP CAUGHT ON FIRE AFTER FEW MINUTES. WE USED 3 BIG FIRE EXTINGUISHERS STILL CAN'T PUT OUT THE FIRE. JEEP BURNT FOR 15 MINS UNTIL FIREMEN PUT THAT OUT. ALL FOAM WENT INTO OUR FISH POND AND KILLED ALL THE FISH! BRAND NEW CAR WE BOUGHT LAST YEAR, UNDER 10,000 MILES, PASSED SERVICE FROM DEALER 4 DAYS BEFORE THE FIRE. NEITHER THE POLICE NOR INSURANCE COMPANY NOR JEEP DEALERSHIP CAN TELL YOU WHY. CAR NEVER WRECKED AND TOTALLY NO SIGNALS POPPED UP BEFORE THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079727March 16, 2018
ELECTRICAL SYSTEM
WE PURCHASED OUR BRAND NEW 2017 JEEP WRANGLER UNLIMITED SAHARA ON DEC 16, 17. ON JAN 6, 18, THE HEATED SEATS ON THE DRIVERS AND PASSENGER SIDE WENT OUT. ON 19 JAN, 18 THE JEEP DEALERSHIP REPLACED THE ICP AND BLOWN FUSE. ON FEB 16, 18, THE JEEP WAS PARKED IN A PARKING LOT, NOT TURNED ON, AND CAUGHT FIRE SOMEWHERE IN THE DASHBOARD. THE FIRE AND HEAT DAMAGED THE ENTIRE SIDE OF THE DRIVER SIDE DASHBOARD, MAKING THE VEHICLE INOPERABLE. *BF *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11078843March 13, 2018
POWER TRAIN
THE 6 SPEED MANUAL TRANSMISSION HAS A "REVERSE SYNCHRONIZER " THAT IS FAULTY. CHRYSLER JEEP HAS THE PARTS ON BACKORDER FOR MORE THAN 6 MONTHS AND THEY CAN NOT HONOR THEIR FACTORY WARRANTY. I'M BEING TOLD TO KEEP DRIVING MY BRAND NEW JEEP THAT GRINDS GOING INTO AND POPS OUT OF REVERSE WHILE DRIVING. THEY ARE DOWN PLAYING THIS PROBLEM IN AN ATTEMPT TO DECEIVE CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076258March 5, 2018
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
IN AN ACCIDENT 01/30/2018. HIT VEHICLE THAT RAN A RED LIGHT IN DRIVER'S SIDE AT SOMEWHERE BETWEN 30-40 MPH WITH THE FRONT OF MY VEHICLE. THE OTHER VEHICLE FLIPPED OVER ON IT'S TOP. IT WAS A FULL SIZE PICK-UP WITH LOADED SERVICE BODY. THE IMPACT STOPPED MY VEHICLE. MY VEHICLE WAS A 2017 JEEP WRANGLER WITH 7500 MILES ON IT. AS A RESULT OF THE DAMAGED MY VEHICLE WAS A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074326February 22, 2018
SEATS
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DRIVER'S SEAT WAS CROOKED. THE VEHICLE WAS TAKEN TO HENDRICKS CHRYSLER DODGE JEEP RAM IN CONCORD, NORTH CAROLINA WHERE THE REAR FRAME OF THE SEAT WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 32473211. THE FAILURE MILEAGE WAS 800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073325February 16, 2018
POWER TRAIN
THE TRANSMISSION WAS REPLACED AT 2262 MILES ON 2/7/17. AT 7056 MILES I RETURNED THE JEEP TO THE DEALER ON 12/27/18 BECAUSE OF A AUDIBLE KNOCKING SOUND FROM THE TRANSMISSION WHEN COLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062733January 14, 2018
SERVICE BRAKES
WHILE STOPPED AT A TRAFFIC LIGHT FOOT WAS ON BRAKE, AND THE CAR ACCELERATED FORWARD AND RPMS WENT UP WHILE FOOT WAS ON BRAKE CAR WENT INTO ANOTHER CAR. ONLY STOPPED WHEN PLACED IN NEUTRAL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11055947December 21, 2017
EXTERIOR LIGHTING
I PURCHASED THIS VEHICLE NEW IN AUGUST OF 2017. THE VEHICLE IS THE WRANGLER UNLIMITED (4 DOOR) SAHARA PACKAGE. THIS PACKAGE INCLUDES LED HEADLIGHTS. ON DECEMBER 16TH I DROVE THE VEHICLE THROUGH FALLING SNOW AT NIGHT. I WAS ON A HIGHWAY IN A REMOTE AREA TRAVELING WITH TRAFFIC AT REDUCED SPEEDS, APPROXIMATELY 20 MPH. AFTER APPROXIMATELY 30 MINUTES I NOTICED MY VISIBILITY DIMINISHING. THE WINDSHIELD WAS CLEAR OF SNOW. HOWEVER, OBJECTS IN FRONT OF ME WERE BECOMING HARDER TO SEE. I TURNED THE LIGHTS ON AND OFF TO SEE IF IT MADE A DIFFERENCE. IT DID NOT. I FELT I COULD SAFELY FOLLOW THE VEHICLE IN FRONT OF ME UNTIL I COULD FIND A SAFE AREA TO PULL OVER. WE WERE APPROACHING A SMALL CITY WITH STREET LIGHTS WHICH MADE TRAVELING SAFER. I PULLED OFF AN EXIT TO ASSESS THE HEADLIGHT ISSUE. BOTH HEADLIGHTS WERE COVERED IN SNOW. SINCE THE JEEPS LIGHTS ARE RECESSES A BIT, THE SNOW FILLED THE POCKETS COMPLETELY. THIS IS THE FIRST TIME DRIVING (SINCE 1984) THAT I HAD TO CLEAR SNOW FROM THE HEADLIGHTS WHILE DRIVING. I LIVE IN NORTHERN NEW ENGLAND SO SNOW IN THE WINTER IS A COMMON EVENT. WHAT I DEDUCED WAS THAT THE LED LIGHTS WERE NOT GENERATING ANY HEAT. THIS WAS THE LIKELY REASON FOR THE SNOW BUILD UP. THIS FLAW IS EXCEPTIONALLY DANGEROUS. WHEN I NEEDED THE LIGHTS TO WORK THEIR BEST, THEY FAILED. COLD WEATHER AND DARKNESS ARE PREVALENT THIS TIME OF YEAR. IT SEEMS I CAN ANTICIPATE MANY INSTANCES OF DRIVING AS MY LIGHTS BECOME LESS AND LESS USEFUL AND THERE'S AN INCREASE IN THE DANGER ASSOCIATED WITH DRIVING. I FIND THIS COMPLETELY UNACCEPTABLE. THIS SITUATION WAS FORESEEABLE AND PREVENTABLE. I HAVE SINCE LEARNED THAT AFTERMARKET HEATED LED LIGHTS ARE AVAILABLE FOR THIS VEHICLE. SO, THIS IS A KNOWN ISSUE WITH THE JEEP. I FEEL THIS VEHICLE SHOULD NOT HAVE BEEN SOLD WITH LED HEADLIGHTS THAT PERFORM AS THESE DID. THE JEEP IS ADVERTISED AS A WINTER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045407November 12, 2017
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
I WAS DRIVING HOME FROM WORK ON OLD COUNTRY ROAD IN PLAINVIEW GOIN ABOUT 40 MPH, THE REAR WHEELS OF THE JEEP COMPLETELY LOCKED UP WHILE MOVING, CAUSING THE CAR TO COME TO A VIOLENT STOP, NEARLY CAUSING AN ACCIDENT. THE VEHICLE WAS UN-DRIVABLE AND NEEDED TO BE TOWED TO THE DEALERSHIP WHERE IT WAS PURCHASED. SECURITY DODGE IN AMITYVILLE FOUND LEAKING FLUID FROM THE REAR OF THE VEHICLE, A HOLE IN THE REAR AXEL HOUSING, FURTHER INSPECTION FOUND PINION FAILURE CAUSING DAMAGE TO REAR END AND AXEL SHAFT. THE DEALERSHIP REFUSED TO OFFER ANY TYPE OF BUYOUT OR LEASE TERMINATION OPTION, I MADE IT CLEAR TO THEM THAT I DIDN'T FEEL SAFE GETTING BACK INTO THIS VEHICLE, THEY TOLD ME THAT THE RENTAL CAR THAT WAS GIVEN TO ME DURING THE REPAIR TIME WAS DUE BACK OR IT WOULD BE REPORTED AS STOLEN, FURTHERMORE THEY TOLD ME OF THE JEEP WAS NOT REMOVED FROM THE PROPERTY, THEY WOULD CHARGE ME STORAGE FEES. THEY OFFERED NO EXPLANATION FRO WHY THIS SAFETY DEFECT OCCURRED, WHAT CAUSED IT AND WHETHER OR NOT IT COULD HAPPEN AGAIN. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND THIS WAS NOT HANDLED PROFESSIONALLY BY THE DEALERSHIP NOR THE JEEP MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045511November 12, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TOOK 2016 JEEP WRANGLER UNLIMITED RUBICON HARD ROCK EDITION IN FOR A RECALL REPAIR OF THE AIRBAG DEPLOYMENT SENSOR. DEALERSHIP WANTED $50 TO DO THE WORK BECAUSE I HAD A WINCH INSTALLED. MY JEEP HARD ROCK EDITION WAS DESIGNED AT THE FACTORY TO RECEIVE THIS SPECIFIC BRAND AND MODEL OF WINCH SO I REFUSED TO PAY. I CONTACTED JEEP BY PHONE AND ASKED THEM TO INTERVENE. THEY REFUSED. I TOLD THE DEALER I WAS LEAVING WITHOUT HAVING IT FIXED AND MY ESTATE WOULD SUE THEM IF I WAS KILLED IN AN ACCIDENT AND THEN HE AGREED TO FIX IT FREE. THEY CLAIMED THEY FIXED IT BUT WHEN I DROVE OFF I IMMEDIATELY SAW A WARNING MESSAGE SAYING THE RIGHT FRONT TURN SIGNAL LAMP WAS OUT. I MADE U TURN AND WENT RIGHT BACK.THEY SAID THEY NEEDED TO ORDER A PART. I LEFT. THEN MY BATTERY DRAINED DOWN. I CONTACTED JEEP AND ASKED THEM TO INTERVENE. WHEN I CALLED TO MAKE ANOTHER APPOINTMENT TO GET THE RECALL DONE RIGHT THE DEALERSHIP CLAIMED THEY NEEDED TO ORDER A PART. I FOUND OUT THEY DID THE RECALL REPAIR BY SOLDERING WIRES. 2+ HOURS LATER THEY SAID ALL IT NEEDED WAS A BULB. I ASKED IF THEY HAD TO ORDER BULBS. THEY SAID THEY STOCK THEM AND DENIED EVER TELLING ME THEY NEEDED TO ORDER A PART. THEY ADMITTED THERE WAS STILL AN ELECTRICAL PROBLEM BUT SAID THAT COULD HAVE BEEN THE RESULT OF ELECTRICAL MODIFICATIONS I HAD MADE AND WANTED ME TO PAY THEM TO TROUBLESHOOT IT. THE WINCH WAS THE ONLY ELECTRICAL MODIFICATION AND IT WAS INSTALLED ALMOST 1 YEAR BEFORE I TOOK THE JEEP IN AND I NEVER HAD ANY PROBLEMS BEFORE THEY DID THE RECALL WORK NOR DID THEY HAVE ANY TROUBLE STARTING IT OR SEE ANY WARNING MESSAGES WHEN I TOOK IT IN FIR THE RECALL IN LATE AUGUST. WITHIN 2 MILES OF DRIVING I NOTICED THE HEADLIGHTS FLICKERING. WITHIN 3 MILES ALL THE WARNING LIGHTS ON THE DASH STARTED WILDLY GOING OFF AN ON RANDOMLY AND SPEEDOMETER WAS GOING BACK AND FORTH. THEY DID NOT PROPERLY MAKE THE AIRBAG SENSOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043775November 6, 2017
AIR BAGS, SEAT BELTS, SEATS
AIR BAG DID NOT DEPLOY AND SEAT BELT DID NOT PREVENT FACE FROM HITTING STEERING WHEEL AFTER BEING REAR ENDED VERY HARD. DRIVER SEATBACK WAS FORCED AND BROKEN BACKWARDS INTO A 45 DEGREE RECLINED POSITION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11040478October 27, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
SEE POLICE REPORT AND ATTACHED PICTURES. DRIVING SLOW ON A BACKSTREET AT LESS THAN 25 MILES P\H. BRAND NEW 2017 STOCK JEEP WRANGLER SPORT. LESS THAN 6,000 MILES. I AM NOW A HORRIFIED WOMAN THAT KNOWS NOTHING ABOUT WHY MY NEW JEEP WRANGLER CATCHES ON FIRE OUT OF NO WHERE WHILE IN MOTION! ONCE WE SAW FIRE FLAMES, SMOKE AND RED OIL ON FIRE COMING OUT FROM ENGINE AREA AND BELOW THE VEHICLE DRIVERS SIDE, WE QUICKLY STOPPED ON RESIDENTIAL STREET. ME, MY 70 YEAR OLD MOTHER WHO IS SICK AND MY 24 YEAR OLD AUTISTIC DAUGHTER HAD TO JUMP OUT OF THIS FIRE TRAP VEHICLE SCREAMING AND CRYING!!! THIS WAS AN UNEXPLAINED AND SPONTANEOUS FIRE!!! WHY? NO REASON BEHIND IT AND NOTHING THAT I DID TO CAUSE IT. THE FIRE WAS LUCKILY AND QUICKLY EXTINGUISHED BY GOOD SAMARITANS AND CITY WORKERS NEAR BY. THE FIRE DEPARTMENT WAS CALLED AND SHOWED UP ALONG WITH POLICE OFFICER. FIRE DEPARTMENT TOLD ME TO WRITE A COMPLAINT ON THESE VEHICLES BECAUSE THEY HAVE HAD TO RESPOND TO MANY JEEP WRANGLER FIRES IN THE LAST 10 YEARS. I WAS SHOCKED AND HORRIFIED, HOW CAN THIS BE??? HOW BAD THIS COULD HAVE TURN OUT TO BE IF CITY WORKERS WHERE NOT NEAR BY WITH A FIRE EXTINGUISHER?. JEEP NEEDS TO BE INVESTIGATED. PLEASE PROTECT THE CONSUMERS AND JEEP WRANGLER OWNERS WHO ARE UNAWARE OF THESE FIRE TRAPS. THIS IS SERIOUS AND DANGEROUS FIRE ISSUES ON JEEP WRANGLERS. I PRAY YOU START AN INSTIGATION AND RECALL SO THAT NOBODY ELSE HAS TO GO THROUGH THIS HORRIFIC EXPERIENCE! *BF UPDATED 8/3/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11034803October 20, 2017
WHEELS
TRAVELING ON HIGHWAY AT 55MPH. PASSENGER SIDE REAR TIRE BLEW JEEP AND TIRES HAVE 4500 MILES ON THEM. BRIDGESTONE 18'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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