Jeep Wrangler Complaints (2021)

963 consumer complaints on file.

#11647767March 11, 2025
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
On [XXX], I was in Fort Lauderdale, FL for vacation with my 2 friends. I was driving for about 20-30 minutes on the road, got on the highway and noticed a rubber smell. I got off the highway. I still noticed the smell did not go away. So I opened the windows & turned off the AC. Then I saw white smoke coming from the vents and smoke coming from the right side of the hood, in front of the passenger side. I proceeded to pull over and parked the car. We exit the car & saw smoke/flames coming from the right passenger side & underneath the car. I called 911. There were no warnings or indications on my dashboard that something was wrong. I got my car serviced a month prior to this fire at a certified Jeep dealership. My car was deemed a total loss by my insurance. This was completely a safety hazard to myself, two friends and the public. Luckily, there was a fire department just a few buildings down. They arrived shortly after the 911 call and put out the fire, preventing further damage to the surroundings. It was terrifying but thankfully we are all safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11647411March 10, 2025
SUSPENSION
The contact owns a 2021 Jeep Wrangler. The contact stated that upon accelerating on a main street to 55 MPH, the vehicle started wobbling excessively. The contact continued to drive the vehicle with caution. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646180March 4, 2025
POWER TRAIN
At 10,400 miles a safety recall was performed on clutch for manual transmission. The dealership replaced clutch bearing, clutch press kit, and other clutch components. After 800 miles were driven (11,200 total miles on vehicle) and after the recall service, the clutch went out again while driving. Dealership is telling me the slave cylinder went out and will need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645550February 28, 2025
STRUCTURE, LATCHES/LOCKS/LINKAGES
The contact owns a 2021 Jeep Wrangler. The contact stated that that the vehicle was rusted. The vehicle was taken to the dealer, where it was determined that the door latches, the trunk and hood latches, and several unknown joints were rusted and needed to be replaced. The dealer declined to repair the vehicle under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and case was filed. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644361February 23, 2025
POWER TRAIN
Sudden loss of power. Vehicle completely lost response to accelerator pedal while driving: Had a very strange experience last night. I have been barely charging my 4xe after 95b recall trying to maybe slow down battery degradation and drive it like during the recall period. Last night I was going down a rural road. I rolled up to a 4 way stop slowing down from about 55mph to stop. Vehicle was in hybrid mode, and cluster was at <1%. I had barely stopped, I don’t think the ICE shut down. I tried to accelerate to clear the intersection and I had 0 power. Car would barely move and slowly rolled in the intersection. Engine was running but not responding to the accelerator with RPM increase, just like when you try to rev at idle. No response to half or full throttle. I just slowly rolled in the intersection (scary situation, luckily no heavy traffic) I turned my hazard lights on and tried again to accelerate, 0 response, no MIL light, still gas in car. I tried to change drive mode to electric, message “unavailable, battery depleted” (no surprise there), tried e-save no response to throttle either. Last resort I put tranny in park and re-cycled start/stop. HV battery had enough power to start engine and responded to throttle and I was back driving. Did another 10-15 miles yesterday, no wild issues (sometimes it feels a little jerky, but that could be just me now). I did some heavy accelerations. Power meter went to 100, re-charged on coasting and did that for 4 or 5 repetitions. No warning lights ever. Checked my SOH last night and it had dropped to 80.8%. I decided to charge on L1 outside. Didnt have full SOC this morning, just 75% on dash. Drove normal this moaning, stayed in electric mist of the time. My 75% was completely depleted after maybe 10 miles driving. All seems typical for a poor SOH HV battery, except the loss of power and 0 response to throttle. Very scary and potentially dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644188February 21, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
I have a 2021 Jeep Wrangler 4XE Rubicon. My vehicle has been recalled three times for updates. I have had one recall done for the defroster due to the faulty software that can cause reduced visibility increasing a risk of a crash. The second one was for risk of fire from a faulty high voltage battery driving or parked. The third recall call was to update software for the high voltage battery in which doing so caused my vehicle not to fully charge and to lose power when driving and not be able to start for hours at a time. I now have brought my vehicle back to the Jeep service center for a diagnostic test and it was found that the high voltage battery pack is faulty in which Jeep has said they will put a new battery in once approved from Chrysler. Jeep has not been able to be able to fix the problem with Hybrid battery packs possibly catching on fire or exploding and the new one I'd be getting would risk the same problems possibly injuring or killing myself or any passengers I might have in the vehicle. Jeep is not able to get to the root of the cause of why these high volt battery can go on fire even when they are not in use causing possible property damage to my home or neighbors. I am told in the recall to park my vehicle away from properties and other cars which is impossible to do. I hope you take this serious matter into consideration that Jeep Corporation must find a solution for this Nationwide problem and for people on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643902February 20, 2025
UNKNOWN OR OTHER
The best way I can describe it is that it has the "Death Wobble". My mechanic is still attempting to get all of the parts that are needed and I just turned 44,000 on my Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643164February 17, 2025
ELECTRICAL SYSTEM
I have attempted to contact Jeep multiple times. All my communications, except for one, have been ignored. Please, see attached communications. Way too many recalls, including the last one where the vehicle can catch on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642989February 16, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The jeep was taken to the dealership under a software battery recall and the software was updated. One week later while driving at approximately 55mph, there was a sudden jerk in the propulsion system. the car shifted abruptly from electric to gas motor and the electric mode was unavailable. The vehicle jerked and hesitated at every acceleration and deceleration causing unsafe operating conditions . The check engine light was on I returned it to the dealer immediately and was told that the high voltage hybrid battery was bad. I'm pretty convinced from my and other experiences that the software up date was not a remedy to previous incidents reported to you. It was a software patch that determined if the battery was bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642707February 14, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at 75 MPH, the vehicle lost motive power. The voltage meter increased excessively. The vehicle was started, and the contact drove the vehicle to a nearby parking space. The contact turned the vehicle off. The contact allowed the vehicle to remain turned off for a while. The vehicle was started, and a service battery message was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed battery pack. The contact was informed that the battery pack needed to be replaced. The vehicle was repaired. The repair was performed under the recall NHTSA Campaign Number: 24E080000 (Electrical System). The failure reoccurred. The contact stated that while the vehicle was parked and the battery was charging, the contact noticed the front fan was running extremely hard. The contact disconnected the battery charger. The contact inspected the vehicle and noticed that the aluminum battery cover was extremely hot. The contact used a temperature gauge to check the temperature of the aluminum battery cover and determined that the temperature was 106 degrees and was increasing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 21,385.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641641February 10, 2025
SUSPENSION, STEERING
The following is copy of an email sent to JEEP CEO in November and then again in January. I have not received a response. I have also sent an email to the dealer. I ask NHTSA to look into Dear Mr. [XXX] : I would like your assistance in a major issue I am having with my 2021 Jeep Wrangler Sport. I have contacted the dealer (Airpark Jeep- [XXX] ) and your corporate customer service department with both saying they are unable to help me. As I am sure you know, social media has a lot of information on what is referred to as the Jeep Death Wobble- A problem with the stabilizer bar. My jeep has this issue and it hits mostly at highway speeds causing the entire jeep to shake violently until the jeep settles down. This is now happening too many times and there is nothing the driver can do, but hold tight on the wheel and hope the shaking doesn't cause an accident. I can not believe this was not addressed via a safety recall! This problem has the potential in my opinion to lead to serious injury or death of passengers in the jeep and others nearby! I will be turning the jeep in at the end of February and I assume the dealer will have to fix the problem (I am told it takes a couple hours to replace the stabilizer bar), before the vehicle is sold as a used jeep. To allow this condition to exist is inexcusable by both Jeep HQ and the local Jeep dealer. Because this has been a known issue and Jeep and your dealers have done nothing to resolve this problem, I will not simply go away. I and other jeep owners are owed something more than "We can't help". I have owned two CJ-7s, one Grand Cherokee, and now my Wrangler Sport. As part of a Sheriff's Search and Rescue Team, I am required to have a solid 4-wheel drive vehicle. Based on this experience and a few other issues that were not resolved, I will now consider purchasing the Ford Bronco instead. I would like the courtesy of a response please. Thank you, [XXX] [XXX] Deputy Director FBI NEIA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640415February 3, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Jeep Wrangler Unlimited Rubicon. The contact stated that while driving at 55 MPH, the vehicle was going up a hill when it suddenly stopped. No warning light illuminated. The contact merged to the right side of the road as the vehicle failed to respond. The vehicle was not taken to be diagnosed as the vehicle started to function again. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not repaired because the dealer stated parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640231February 2, 2025
STEERING, SUSPENSION
On three separate occasions the vehicle began violently shaking giving the impression the front wheels were coming off (aka the death wobble). On all three occasions the shaking started while driving straight on paved road at 45-60mph. The first two incidents occurred within a week’s time. The Jeep services testing reported no issues. At that time they performed a realignment and sent me on my way. The most recent occurrence happened on Jan. 18, 2025. On this occasion the same Jeep services testing reported a possible problem with the tie rods. This vehicle was purchased in Jan 2021 and currently has about 25,500 miles. It has not been driven off road and has not been modified. Considering Jeep’s well documented issues of this nature, it does not seem that they have addressed the problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640066February 1, 2025
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
While cruising control is engaged, turning the steering wheel 5-10 degrees to the right will result in disruption of the cruise control and displaying a message "cruise control cancelled." This results in an abrupt deceleration during a turn that is unexpected and can create a safety hazard. Additionally, the illumination of steering wheel switches flickers with 5 degrees of right turn. This appears to be consistent with the findings of recall 15B, but my VIN is not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639606January 30, 2025
ELECTRICAL SYSTEM
When I was driving I smelled something electrical burning and my eyes starting burning on my way in to work. On my way home, the same thing happened however I noticed smoke coming from my steering wheel. I shut my heated steering wheel off. I took it to the dealership the following day and they told me my wiring melted in the steering wheel and also stated they are surprised it did not catch on fire. They said i need to replace the entire steering wheel. I have 37,000 miles on my vehicle. Ironically 1000 miles past the warranty. They have no explanation for why this happened however I was told this is a common thing, as many others have had this happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639159January 28, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, charging cable, and turtle. They appeared 4 days after the purchase of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638370January 24, 2025
STEERING
My 2021 jeep wrangler unlimited started shaking uncontrollably at highway speeds, and whenever I hit a bump in the road. I took it to a dealership which shows no active recalls. The dealership ran a diagnostic a d claims it is a faulty steering wheel damper. As this is an ongoing issue from previous jeep years, I was hoping you could investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638223January 24, 2025
SUSPENSION
While traveling at highway speed crossed a road expansion joint and the vehicle began to shake. On this particular trip of approximately 250 miles, It only occurred at these higher speeds. Slowing down eliminated the "Death Wobble." A TSB has been issued that possibly addresses this issue. A review of the internet indicates that this problem has been persist and prevalent for this car model for over a decade, and is a safety issue. This should trigger a recall to address this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637552January 22, 2025
STEERING
01/21/25 While driving on Interstate 64 at posted 70 mph suddenly experienced a complete shuddering of the vehicle. I was able to maintain forward direction with speed. Control on by “gripping” tightly with both hands and then braking quickly to shoulder and engaging 4 way flasher. I thought at first I must have hit something in the road or experienced a sudden tire blowout. But myself, spouse and brother-in-law exited the vehicle and could discern no apparent vehicle damage. No loose body trim / tires intact. I got down on the pavement and viewed the undercarriage and no loose parts were observed. Decided to drive it if possible. Vehicle started up fine and then accelerating to speed limit pulled up existing tire pressure and they were 36-37 psi. About 15 miles later now on I69 experienced the same sudden intense “shuddering “ of the vehicle. This time I braked quickly and let off the gas peddle and the wobble stopped. Immediately continued to Evansville Jeep dealer , reported the issue. They could not examine the vehicle immediately and though I expressed concern about driving the vehicle 50 miles back home I was told no loaner car available. I did make an appointment for 01/23/25 the earliest opening. The person handling the issue evidently discussed the issue with a technician and came back and stated it was a common Jeep issue and may need a “damper “ or repair to a damper. When asked if my extended warranty would cover the repair he wasn’t sure though I have less than 60XXX miles and purchased May 2021 with 100,000 miles extended warranty. I told we have a major trip planned soon and have concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637200January 20, 2025
SUSPENSION, STEERING
Jeep Wrangler 2021 death wobble. This is the fourth time I’ve had a death wobble in two years out of nowhere. The vehicle will also of a sudden go into a shaking moving wobbling scenario, which feels completely unsafe to drive. I have brought this vehicle into Jeep four times in the past two years for this problem. I am requesting a buyback. They refuse to buy it back based on this very unsafe situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler