Jeep Wrangler Complaints (2016)

462 consumer complaints on file.

#11327474June 5, 2020
STEERING
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STARTED TO SHAKE ABNORMALLY, AND THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS STOPPED. THE FAILURE RECURRED AFTER GOING OVER A MINOR BUMP IN THE ROADWAY. THE VEHICLE WAS TAKEN TO VIDEON CHRYSLER DODGE JEEP RAM LOCATED AT 4951 WEST CHESTER PIKE NEWTOWN SQUARE, PA 19073, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING DAMPER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V201000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325340May 20, 2020
AIR BAGS, ELECTRICAL SYSTEM
WHILE SITTING STILL I STARTED MY JEEP AND ON MY INSTRUMENT PANEL THE AIRBAG LIGHT CAME ON, THE FIRST FEW HOURS IT WOULD COME ON AND GO OFF INTERMITTENTLY, NOW IT'S ON ALL OF THE TIME. WHEN I TOOK IT TO A DEALERSHIP THEY SAID IT WAS THE CLOCK SPRING WHICH COSTS $410 FOR THE PART ALONE AND INFORMED ME THAT THEY ARE ON BACK ORDER WHICH TELLS ME THERE MUST BE A LOT OF JEEPS WITH THE SAME ISSUE. WHEN I ASKED THEM IF THAT MEANT MY AIRBAG MAY DEPLOY AT ANY TIME SHE SAID NO QUITE THE OPPOSITE IT MEANT IT WOULD NOT DEPLOY AT ALL. I AM A MAIL CARRIER AND HAVE SPOKEN TO OTHER 2016 RHD JEEP OWNERS AND THEY HAD RECALLS TO REPAIR THEIRS BUT MINE DIDN'T MAKE THE RECALL LIST. MY JEEP IS MY LIVELIHOOD, NOW I HAVE TO WORRY THAT IF I'M INVOLVED IN A COLLISION I'M AT A MUCH HIGHER RISK FOR INJURY OR FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323033May 2, 2020
ELECTRICAL SYSTEM
THE WHEEL SPEED SENSORS ARE NOTORIOUS TO GIVE OUT IN THESE VEHICLES. EVEN AT LOW MILEAGE. THE ABS AND TRACTION CONTROL LIGHTS COME ON LIMITING PERFORMANCE AND CAUSING ISSUES REQUIRING IMMEDIATE SERVICE. THEIR ARE MANY JEEP OWNERS I HAVE ENCOUNTERED WITH THIS ISSUE AND IT CAN BE EITHER LOCATION OR INAPPROPRIATE GUARD TO COVER WIRING. JEEP STATES IT IS PART OF MAINTENANCE BUT A SIMPLE PLASTIC COVER WOULD ALLEVIATE A LOT OF THE ISSUES THAT MAY BE ASSOCIATED TO DEBRI OR CAUSING FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323036May 2, 2020
STRUCTURE:BODY
MY DAUGHTER HAD HER RIGHT HAND PINKY FINGER TOP SEMI AMPTUATED WITH A TUFT FRACTURE WITH THE REAR PASSENGER DOOR OF THE STRIKER AND LATCH. THIS HAPPENED ON JAN 2019 AND WE PAID OVER 10K IN MEDICAL BILLS AND HER PINKY IS DISFIGURED. WE HAVEN'T REACH OUT TO LAWYERS BUT WE DO SEE A FLAW WITH THE STRIKER AND DOOR SETUP WITH THE 4 DOOR JEEPS THAT A REDESIGN OR COVER WOULD HELP. THE ISSUE IS ANY BOOSTER SEAT OR CHILD CAR SEAT PUTS A TODDLER OR KIDS HAND/FINGERS AT RISK WHICH FALL WITHIN 1-2 INCHES FROM THE BRACKET OF THE DOOR OF THE ARM REST OF MOST MAJOR BRAND SEATS. THIS SITS LEVEL TO THE STRIKER AND LATCH. THE PROXIMITY OF THE SEATBELT AND THE LEVEL AT THE DOOR STRIKER IS A SAFETY CONCERN FOR LITTLE ONES SITTING IN BACK. THERE IS NO GUARD OR BARRIER TO PREVENT FROM TINY FINGER BEING CAUGHT IN THE STACK AND BEING STRUCK BY THE DOOR OR STRIKER. FROM THE INSIDE, WITH THE DOOR CLOSED, YOU CAN CLEARLY SEE THE REAR DOOR STRIKER AND LATCH. NOT ONLY FINGERS BUT HAIR TOO IS A PROBLEM. THIS IS CONCERNING TO US EVERY TIME WE PUT OUR LITTLE ONES IN THE BACK. IF NEED BE I CAN SEND A VIDEO OF IT AND REPLICATE THE RISK. I DID CONTACT A NEWS AGENCY BUT WAITING TO HEAR FROM THEM.*DT*JB*DT*JS*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11322953May 1, 2020
AIR BAGS, ELECTRICAL SYSTEM
THE VEHICLES AIRBAG LIGHT CAME ON AND THE BUTTONS ON THE STEERING WHEEL NOW FAIL TO WORK. LOOKED ONLINE FOUND IT IS THE CLOCK SPRING. THERE WAS A RECALL FOR THIS ISSUE BUT THIS VEHICLE IS NOT COVERED UNDER THAT RECALL. DEALER QUOTE TO FIX THIS ISSUE IS 679.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322372April 27, 2020
ENGINE
I REPLACED A SINGLE ROLLER ROCKER ON THE RIGHT SIDE OF THE ENGINE EARLY IN 2019. NOW I AM LOOKING AT A FAILED ROLLER ROCKER ON THE SAME SIDE OF THE ENGINE AND POTENTIALLY AN ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320861April 11, 2020
ENGINE
2016 JEEP WRANGLER JKU WITH 60119 MILES AT DISCOVERY OF ISSUES BY DEALERSHIP. CHRYSLER WAS TO COVER MAINTENANCE ON BLOWN HEAD ENGINE HEAD GASKETS FOLLOWING INSPECTION. ON 23FEB20 I NOTICED EXCESSIVE VAPOR COMING OUT OF MY EXHAUST ON MY WAY HOME, I CHECKED MY COOLANT AND OIL TO SEE IF THERE WERE ANY PROBLEMS FINDING LOW COOLANT LEVELS HOWEVER IT WAS STILL WITHIN NORMAL RANGE. IT WAS DETERMINED MY HEAD GASKET WAS DAMAGED AND A REPAIR WAS NECESSARY. THE DEALERSHIP RECOMMENDED THE ADDITIONAL REPLACEMENT OF THE RADIATOR WHICH CHRYSLER WAS INFORMED OF GIVEN TERMS FOR COVERING THE REPAIR OF THE VEHICLE AS THE FAILURE OCCURRED RIGHT AT WARRANTY. I FOUND THE ENGINE WAS STILL HAVING A PROBLEM WITH AIR IN THE RADIATOR/COOLANT LINE AND IMMEDIATELY TOOK MY VEHICLE BACK TO THE DEALERSHIP FOR A COOLANT PURGE. DURING INSPECTION THE CHRYSLER MASTER MECHANIC NOTICED THE MAIN COOLANT FAN WAS NOT OPERATING AS EXPECTED. THE MAIN COOLANT FAN OPERATION WAS INTERMITTENT WHICH WOULD HAVE CAUSED A LONG TERM OVERHEATING AS THE ROOT CAUSE FAILURE OF THE HEAD GASKET WHICH WAS TO DETERMINED BY THE CHRYSLER FACILITY TO HAVE BEEN FAILING OVER THE LAST 10,000 MILES. CHRYSLER WAS CONTACTED AND APPROVED MAINTENANCE AS WITH THE OTHER FAILED ITEMS. I CONTACTED WORLD JEEP AGAIN AND WAS ABLE TO START MY VEHICLE AND DRIVE IT TO THE DEALERSHIP FOR MAINTENANCE INSPECTION. DEALERSHIP FOUND GASKET INSTALLED WAS DEFECTIVE, THE HEATER CORE WAS CLOGGED UNABLE TO PROVIDE HEAT IN THE CAB AND THE ENGINE HAD A KNOCKING NOISE. CHRYSLER WAS CONTACTED TO RECOMMEND COURSE OF ACTION WHICH IS THE REPLACEMENT OF THE ENGINE. CHRYSLER HAS CHANGED CASE MANAGERS 4 TIMES AND HAS BEEN DIFFICULT TO RECEIVE A RESPONSE BACK BY MYSELF OR THE JEEP DEALERSHIP. CHRYSLER IS NOW REFUSING TO COVER ANY OF THE WORK THEY HAD PREVIOUSLY AGREED TO HELP COVER AND ARE ONLY WILLING TO ASSIST WITH 50% OF THE REPAIR COSTS OF THE ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319981April 1, 2020
POWER TRAIN
VEHICLE DIES WHEN PUTTING INTO REVERSE FIRST START OF THE DAY. A LITTLE BIT OF A CLUNK IS ALSO EXPERIENCED WHEN THIS HAPPENS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319658March 29, 2020
ENGINE
AFTER REPLACING THE IGNITION COILS ( TWICE) AND MISFIRING SPARK PLUGS, MY ENGINE LIGHT CONTINUES TO GO ON. AFTER MULTIPLE COMPUTER READINGS, THAT KEEP SAYING THE SAME THING, IS NOT TURNING OFF. THE DEALER AND OTHER MECHANICS STATED THAT THIS HAS BEEN AN ISSUE IN OTHER JEEPS AS WELL. THEY TELL ME TO CAMPAIGN FOR THIS TO BE LOOKED INTO. I STILL HAVE 2 YEARS OF PAYMENTS AND WANT TO HAVE THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319037March 23, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE BRAKING TO SLOW MY VEHICLE DOWN TO PULL INTO A PARKING SPACE IN FRONT OF A LAUNDROMAT, THE BRAKES WOULD NOT ENGAGE FOR THE PURPOSE OF MAKING A COMPLETE STOP WHEN EMPLOYED; INSTEAD THE JEEP UNEXPECTEDLY ACCELERATED AND LAUNCHED FORWARD INTO THE FRONT DOOR OF THE LAUNDROMAT, STRIKING THE WALL THEREOF AND A WASHING MACHINE ,WHEREFORE MY AIRBAGS DID NOT DEPLOY AT ANYTIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11318712March 19, 2020
AIR BAGS
TL* THE CONTACT OWNS AN 2016 JEEP WRANGLER. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC LIGHT, THE AIR BAGS ASSEMBLY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO NEUWIRTH MOTORS LOCATED AT (219 S COLLEGE RD, WILMINGTON, NC 28403) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318623March 18, 2020
ENGINE, POWER TRAIN
UPON FIRST START OF DAY, USUALLY COLDER MORNINGS, ONCE THE JEEP HAS BEEN WARMED UP, UPON GOING FROM PARK INTO REVERSE, THE JEEP WILL SHUDDER HARD BUT KEEP RUNNING OR IT WILL COMPLETELY DIE AND NEED TO BE RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317955March 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
REAR PASSENGER SIDE ABS WHEEL SPEED SENSOR FAILED IN SEPTEMBER, 2019 AT 23,469 MILES AND REPAIRED AT A COST OF $310.31. REAR DRIVER SIDE ABS WHEEL SPEED SENSOR FAILED IN MARCH, 2020 AT 26,835 MILES AND REPAIRED AT A COST OF $244.41. WITH EACH FAILURE, VEHICLE'S ABS, TRACTION CONTROL SYSTEM, AND CRUISE CONTROL BECAME INOPERATIVE AND WOULD INTERMITTENTLY ENGAGE THE VEHICLE'S BRAKES WHILE DRIVING AT LOW AND HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317787March 12, 2020
VEHICLE SPEED CONTROL
PURCHASED PRE-OWNED ON NOV 9, 2019 WITH APPROX 23,100 MILES. ON JAN 2, 2020, AT APPROX 23,900 MILES, JEEP WAS ASCENDING EXIT RAMP WHILE BRAKING. CRUISE WAS ON BUT DISENGAGED. STARTED TO ACCELERATE UNEXPECTEDLY AND WITH BRAKE PEDAL FULLY DEPRESSED, COLLIDED WITH CAR STOPPED AT LIGHT. SHUT ENGINE OFF AS JEEP CONTINUED TO ACCELERATE AGAINST STOPPED CAR. ACCIDENT REPORT MADE. TOOK TO DEALER, WHO COULD FIND NO CAUSE FOR RANDOM ACCELERATION. DEALER CONTACTED MANUFACTURER WHO SENT 3RD PARTY INSPECTOR TO EXAMINE JEEP AND CONTENTS OF DATA RECORDER. RECEIVED A LETTER FROM MANUFACTURER TWO WEEKS LATER STATING THEY DID NOT 'BELIEVE' THE VEHICLE WAS AT FAULT. ON FEB 28, 2020 AT 24,564 MILES, JEEP WAS STOPPED AT LIGHT ON EXIT RAMP, WHEN SUDDENLY BEGAN TO ACCELERATE. CRUISE WAS OFF. IMMEDIATELY SHUT ENGINE OFF, BUT WAS STILL PUSHED FORWARD A COUPLE FEET. LUCKILY WAS ALONE AT LIGHT, SO NO ACCIDENT. TOOK TO DEALER AGAIN, WHO COULD STILL FIND NO CAUSE. THEY AGAIN CONTACTED THE MANUFACTURER, BUT I HAVE NOT YET RECEIVED ANY FURTHER WORD.*DT VIN UNAVAILABLE*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11316299March 5, 2020
POWER TRAIN
RECURRING ISSUE. WHEN STARTING JEEP, TYPICALLY IN THE MORNING AFTER SITTING FOR THE NIGHT, IT WILL STALL AFTER SHIFTING INTO REVERSE. THIS REQUIRES PUTTING THE CAR BACK INTO PARK, REMOVING THE KEY AND ATTEMPTING TO START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311770February 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
PCM REPROGRAMMED WITH ONLY 3,556
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311496February 25, 2020
ENGINE
WHEN SHIFTING INTO REVERS THE VEHICLE IDLES LOW AND ROUGH, ALMOST SHUTTING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311048February 24, 2020
POWER TRAIN
WHEN THE VEHICLE IS IN PARK AND SWITCHED TO REVERSE, THE VEHICLE STALLS. WHEN PLACED INTO PARK, AND RE-STARTED THE VEHICLE SHIFTS WITHOUT ANY ISSUES. IT HAS HAPPENED CONSISTENTLY FOR ABOUT A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311049February 24, 2020
POWER TRAIN, UNKNOWN OR OTHER
WHEN I PUT THE JEEP IN REVERSE AND START BACKING OUT OF DRIVEWAY IT STUTTERS AND DIES. YOU CAN START IT RIGHT BACK UP AND IT MAY DO IT AGAIN OR WILL RUN CORRECTLY. IT HAS ALSO BACK OUT OF DRIVEWAY PROPERLY AND THEN STUTTERS AND DIED WHEN PUT IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308614February 11, 2020
ENGINE
JEEP STALLS WHEN COLD AND SHIFTED INTO REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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