Jeep Wrangler Complaints (2019)

747 consumer complaints on file.

#11533673July 21, 2023
ELECTRICAL SYSTEM
And module Burt out causing my shifter to get stuck in park Jeep to shut down and dash to light up like a Christ mad tree..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530384July 5, 2023
ENGINE
Engine caught on fire
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11530261July 3, 2023
ELECTRICAL SYSTEM
1st occurrence sept 21, 2022 at 53000 miles In shop June 19-20 June 23-currently Cost incurred Rental from Olathe Dodge Chrysler Jeep 1 day 6/19-6/20 $50 Loaner given from 6/23-current @ no cost to me Symptoms: While driving, all dash controls will zero, no speedometer. The following indicator lights illuminate: ABS Serv4WD Service auto start/stop Service electronic stability control Traction control on Traction control off Emergency brake on Service shifter When stopped and in drive, without warning, when going to accelerate to move forward, the vehicle will rev up but won’t move. It sounds like the car is in neutral. The dash will have the “D” for drive of PRND flashing. I try shifting into neutral and reverse with no change. I shift into park and then auto park engages and I am effectively stuck. The safety of myself and passenger(s) is immediately effected. I was at a stop sign in the middle of rush hour traffic in a densely populated metro and was stuck in park for over 3 minutes. The safety of others on the road is effected as I am a danger being stuck in the middle of the road. If they hit me, it could injure them and their passengers. The dealer has repeatedly stated they can’t get it to “act up”. They have had the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529718June 30, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528995June 26, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528760June 25, 2023
ELECTRICAL SYSTEM, STEERING
While driving, traction control light came on. Eventually went away after shutting off vehicle, but engine light came on. Things escalated a week later when all warning lights starting coming on while I was driving and I lost power steering. I took to the dealership and they said several wires had rubbed against a condenser. The fixed the wires. Approx. 2 weeks go by with no problems. Then my Jeep was idling in a parking lot and all the lights start coming on and what I assume was the engine fan started running. It sounded like the Jeep was going to blow up the way the fan was running. I shut the Jeep off and when turned back on, the engine light was on and was able to drive it home. Took it to the dealership and as sitting in the parking lot, it again had all the warning lights going off and the fan went crazy again. It has now been at the dealership for two weeks. No answers. I’ve done research on line and there are lots of people experiencing the same problem. Needs a recall! This is absolutely dangerous to be occurring when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527589June 18, 2023
STEERING
Steering wheel as a massive 30 degree play while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527620June 18, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
2019 wrangler jl sport 2 door manual. 68,000miles. started with flashing abs light 2months ago with then start stop not working given i replaced the aux battery 3 months before this happened delearship said both batteries needed replaced so i did that. moving forward 2 weeks agos i got all these codes ,picture attached ,ran the scanner because i got my dash lit up with every warning you can possibly imagine. every time it happened ( more then 5times , less then 10)it wouldnt let me turn it over to off but wound turn over to acc. while making a weird noise(video attached) .finally it will turn over to off..one day on the turnpike the jeep did this but this time i lost my power steering. the dealership has had it now for over a week. the pulled over 60codes for communication. they clear the codes and have driven it over 100miles not being able to replicate the-same problem i had and no codes are popping up. they still have the jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527160June 15, 2023
SUSPENSION
The contact owns a 2019 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle started vibrating and shaking abnormally. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the tires to be balanced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527216June 15, 2023
STEERING, SUSPENSION, POWER TRAIN
This issue has been going on for over a year now. Vehicle shakes violently when leaving uneven surfaces such as coming off of a bridge on the highway. You have to come to a complete stop to get it to stop shaking. This is very dangerous when on a highway. Vehicle has been inspected by local dealership and parts have been ordered but continue to be on backorder. The dealership states that they have seen other jeeps with this issue. I personally know people who have also experienced this, and not all have the same year as my jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526667June 12, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle accelerated erratically. Additionally, the vehicle made an abnormal sound. The contact stated that the AUTO start warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was taken to the dealer however, the part was not available for the recall repair. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526447June 11, 2023
POWER TRAIN
There's some issue with the clutch, after shifting to the 3rd, 4th, 5th or 6th gear when you release the clutch accelerate the car makes a horrible sound really loud metal scratching sound. And sometimes while driving, the car automatically accelerates for 3-4 seconds. And now auto start/stop symbol with the exclamation mark shows up and the screen stops showing what gear the car is in. It's been happening since April this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526473June 11, 2023
ELECTRICAL SYSTEM, SUSPENSION, STEERING
I have a 2019 Jeep wrangler. Within the first 3 months of having my jeep I experienced issues with the battery. I came to a stop at a stop sign, the auto on/of turned the vehicle off but then it wouldn't come back on when I tried to drive. It showed a battery light and the auto on/off sign with an exclamation mark first then all lights on the dashboard started flickering, windshield wipers came on, and then it started beeping. I had to get a tow truck to get my car out the street. When I took it to the dealership they said both batteries needed to be replaced. Since then I have had the same situation happen twice for a total of 3 times in my 1 year of having the car. Each time I have to tow the jeep to the dealership and replace the batteries. They check the fuse but can't figure out the cause. As for the steering, I cannot go over 80 mph without experiencing "death wobble".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525919June 7, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact stated while driving 65 MPH, the ABS warning light, 4-WD warning light, and service required message was displayed. The contact stated that the steering wheel became firm. The contact desperately depressed the brake pedal and slowly drove the vehicle to the dealer. The vehicle was diagnosed; however, but no failure was found. The contact was advised to contact the NHTSA Hotline. The manufacturer was not contacted. The failure mileage was 60,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522303May 16, 2023
ELECTRICAL SYSTEM, ENGINE
After coming to a complete stop every time, the Auto Start/Stop kicks in and when it is time to accelerate the Jeep stalls, takes itself out of drive, lights start flashing, radio goes off, and windshield wipers start going. After getting through the disorientation of everything happening and cars honking at you or jamming on breaks to not hit you; one will need to re-step on the break, put the vehicle in park, restart the Jeep (if it starts, sometimes it takes 3 times pushing the start button or it may need a jump started. This is such a dangerous situation. I bought the Jeep in Oct of 2019. Had Batteries (both) replaced in Jan 2021. Still under warranty i took back to them this past Saturday, they said the main battery needed a 117 minute charge and the smaller battery was fine. they let it sit for 45 minutes and it started right up for them. The next morning same thing, struggling to turn over. I am again going to take to dealership as much as i do not want to as this is an on going issue not getting resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521808May 13, 2023
STEERING
Vehicle experiencing "Death Wobble." Steering is very shaky if a bump is hit at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520954May 8, 2023
POWER TRAIN, STEERING, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
The contact owns a 2019 Jeep Wrangler. The contact stated while driving 55 MPH uphill, the vehicle failed to respond upon depressing the accelerator pedal. The check engine warning light illuminated. The vehicle lost power steering functionality. Additionally, the stereo and the windshield wipers engaged independently. A message indicating a shifter column failure was displayed, and other unknown warning lights were illuminated. The contact was able to exit the highway and pulled into a driveway, where she parked the vehicle. The contact stated that the engine continued running after pressing the Start/Stop button several times to turn off the vehicle. Additionally, the contact stated that the engine revved up significantly while the accelerator pedal was not depressed. The contact pressed the Start/Stop button again, and the vehicle turned off. The contact then restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light was illuminated. The contact stated that upon using an OBD reader, codes indicating lost communication with ABS control module, torque request signal from PCM denied, CAN communication messages missing, invalid data from ECM/PCM, Lost communication with SCM/CANC and implausible missing transmission message, were read. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519735May 1, 2023
ENGINE
The contact owns a 2019 Jeep Wrangler. The contact stated that while driving 75 MPH, the accelerator pedal was depressed, and the engine continued to rev up quickly, immediately followed by an abnormally loud sound coming from the engine compartment. Additionally, the contact stated that metal shards were seen coming from the vehicle onto the roadway. The contact was veered to the side of the roadway and had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the parts for the repair had not yet been developed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519427April 28, 2023
STEERING, SUSPENSION
I purchased this vehicle used and out of warranty in February of this year 2023. I've had continuous issues with the steering. I have contacted my local dealerships explaining my issues. I've contacted FCA explaining my issues. By both I'm told I need to bring my vehicle in for a diagnostic test that will cost me $250 plus dollars and then ANY REPAIR will cost out of pocket. The vehicle wonders while driving at speeds any speed, but more so at highway speeds, I have almost 2" of slop in my steering wheel, a shimmy in the front and have experienced DEATH WOBBLE numerous times. My family will not ride in my wrangler and I personally feel it is UNSAFE as well. I have already personally replaced ball joints and an aftermarket steering stabilizer in hopes of correcting these issues. I learned that FCA is aware of an issue with the aluminum steering gear of which my wrangler still has. I also learned of a TSB for the steering stabilizer, track bar and software update for the power steering itself. As previously stated ALL MY SYMPTOMS ARE EXACTLY AS THESE TSB'S DESCRIBE, and I had no knowledge of them prior to purchasing and experiencing these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519491April 28, 2023
SUSPENSION
The front axle steering stabilizer shock/damper failed at approximately 36 months after delivery, to the point where the the front end shakes violently when the vehicle goes over a bump at highway speeds and the front tires hit the bump at diffferent times, i.e., diagonal overpass joint. This is a known issue, commonly referred to as "death wobble." Stellantis has settled a class action lawsuit related to this phenomon, Reynolds, et. al. vs FCA US LLC, and extended the vehicle warranty for this issue to 8 years and 90,000 miles. That's all well and good. Here's the problem: There are no parts available. Jeep has sourced a FOX SHOX steering stabilizer but it has been on continual backorder since October 2022. My vehicle was diagnosed in November 2022. I can't get a part at least until the end of summer 2023. An extended warranty doesn't help if I can't get the unsafe condition fixed. There is another FOX SHOX product available that will solve this problem but it is a more expensive part. There are also other suppliers that can provide an acceptable part. Jeep has shown zero urgency to take care of their customers, and FOX SHOX is obviously overwhelmed with the demand. Stellantis and Jeep need to act with more urgency to find sufficient parts to fix the affected vehicles, even if it means sourcing a higher-priced part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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