Jeep Wrangler Complaints (2017)

312 consumer complaints on file.

#11257071September 21, 2019
STEERING
WHILE TURNING MY VEHICLE TO GO AROUND A PARKED CAR APPROACHING A STOP SIGN, I HEARD A SNAP AND FELT SOMETHING BUT I DID NOT KNOW WHAT IT WAS. I LEFT THE STOP SIGN AND AT THE NEXT CURVE, THE STEERING DID NOT WORK PROPERLY, THE TRACTION CONTROL TURNED ON, AND IT FELT LIKE I HAD A FLAT TIRE. I PULLED OVER AND CHECKED THE VEHICLE, FINDING THAT THE WELD BETWEEN THE TRACK BAR BRACKET AND FRAME HAD BROKEN. MY VEHICLE IS A STOCK WRANGLER WITH THE STOCK TIRES AND WHEELS, AND IT HAS NOT BEEN OFF ROADING. I AM THANKFUL THAT I WAS ALONE IN THE VEHICLE AND TRAVELING VERY SLOWLY WHEN THE WELD FAILED. HAD I BEEN AT HIGHWAY SPEEDS THE RESULTS WOULD HAVE BEEN CATASTROPHIC. IT DID NOT APPEAR THAT THE WELD HAD MADE PENETRATION INTO THE FRAME, AND THAT IT WAS LIKE THAT FROM THE FACTORY. I AM AWARE OF THE CURRENT PROBLEMS WITH THE JL WRANGLERS AND THIS WELD, BUT I HAVE NOT SEEN ANYTHING ABOUT 2017 JK VEHICLES. CHRYSLER HAS WELDED A BRACKET BACK ONTO THE FRAME, BUT I QUESTION THE OTHER WELDS ON THE REST OF VEHICLE AND THE OVERALL QUALITY CONTROL. I DO NOT FEEL COMFORTABLE WITH DRIVING THE VEHICLE, OR PUTTING MY FAMILY IN IT. I WORRY ABOUT EVERY BUMP OR TWIST WHEN I AM DRIVING IN THIS JEEP. I PURCHASED THE VEHICLE NEW AND HAVE LOST CONFIDENCE IN CHRYSLER PRODUCTS.*DT *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256323September 18, 2019
ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE AT CROWN DODGE CHRYSLER JEEP RAM FIAT (2707 SHORTCUT RD, PASCAGOULA, MS 39567, (228) 769-1660), HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255065September 12, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SWAY BAR AND J-LINK SEPARATED WHILE DRIVING 40 MPH. AS A RESULT, THE VEHICLE VEERED OUT OF CONTROL AND STRUCK A MAIL BOX, FENCE, AND CONCRETE WALL, WHICH CAUSED THE REAR DIFFERENTIAL COVER TO SEPARATE AND LEAK FLUID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CAME TO A STOP WHEN IT STRUCK A METER AT A PROPANE DISTRIBUTION CENTER, CAUSING A PROPANE LEAK. POLICE REPORT NUMBER: 201901663 WAS FILED. THE CONTACT SUFFERED INJURIES TO THE FACE AND NOSE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED HOME, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 11,328. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11254252September 9, 2019
POWER TRAIN
I BOUGHT A BRAND NEW 2017 JEEP WRANGLER MANUAL TRANSMISSION 4 WEEKS AGO. THE CAR POPS OUT OF REVERSE AND GRINDS TERRIBLY. WE TOOK IT TO THE DEALER. THEY, AT FIRST, SAID FOR SURE, SOMETHING WAS WRONG. THEN TRIED TO TELL US THAT THAT WAS 'NORMAL' FOR 2017 MODELS. WE DISAGREED AND MADE THEM KEEP DIGGING. AFTER LOOKING AT NUMEROUS COMPLAINTS ON FORUMS ABOUT THE 2017 TRANSMISSIONS POPPING OUT OF REVERSE, THEY FINALLY AGREED SOMETHING IS WRONG. NOW THEY HAVE HAD MY CAR 5 DAYS AND THEY ARE DRIVING IT AND NOW STATE THE PROBLEM IS GETTING WORSE. THE SERVICE DEPARTMENT IS STARING THAT THIS IS A TREND WITH 2017 TRANSMISSIONS. THEY STILL DON'T KNOW WHAT TO DO WITH MY BRAND NEW CAR. I DON'T WANT A NEW TRANSMISSION BECAUSE THE 2017 ARE HAVING THIS ISSUE AND MY BRAND NEW CAR SHOULDN'T HAVE A REBUILT TRANSMISSION IN EITHER. JEEP NEEDS TO DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246303August 25, 2019
UNKNOWN OR OTHER
I OWNED A 2015 JEEP WRANGLER AND NOW A 2017 JEEP WRANGLER BOTH OF THEM HAVE HAD RADIATORS THAT LEAK IN THE SAME PLACE ON THE DRIVERS SIDE. THIS IS NOT A CONSIDENCE THERE IS A FACTORY PROBLEM THAT CAUSES THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246012August 23, 2019
VEHICLE SPEED CONTROL
WHILE I WAS PARKING IN MY APARTMENT COMPLEX PARKING SPACE, THE CAR ACCELERATED ITSELF SO DRASTICALLY WHILE I WAS NOT TOUCHING THE GAS PEDAL. I HIT THE BREAK SEVERAL TIMES AND COULD NOT STOP THE ACCELERATION. THE CAR STOPPED ACCELERATING WHEN I TURNED IT OFF. THIS WAS A VERY SCARY EXPERIENCE AS NO ONE EXPECT THE CAR TO ACCELERATE ITSELF. JUST BY LOOKING AT THE PICTURE YOU CAN NOTICE HOW FAR THE CAR WENT, HOW MUCH DAMAGE IT CAUSED BY THIS STRANGE ACCELERATION AND YOU CAN IMAGINE HOW FAST THE CAR ACCELERATED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11244589August 17, 2019
ENGINE, UNKNOWN OR OTHER
MY VEHICLE WENT IN FOR A ROUTINE OIL CHANGE IN MARCH OF THIS YEAR. SINCE THEN MY ENGINE LIGHT HAS CONTRIBUTED TO COME ON. I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP I PURCHASED THE NEW VEHICLE FROM TO FIGURE OUT THE ISSUE FIVE TIMES OVER THE COURSE OF THIS SUMMER. THEY HAVE CLAIMED TO REPAIR COMPONENTS OF THE VEHICLE, YET THE LIGHT IS STILL ON. I DO NOT FEEL SAFE DRIVING IN A VEHICLE THAT A SERVICE DEPARTMENT CAN NOT FIGURE OUT WHAT'S GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244628August 17, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AFTER BACKING UP MY JEEP AND PLACING IT IN DRIVE I NOTICED MY STABILITY CONTROL LIGHT CAME ON AND MY JEEP STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244469August 16, 2019
UNKNOWN OR OTHER
I TOOK MY VEHICLE TO GET AN OIL CHANGE AND THE DEALERSHIP RETURNED MY VEHICLE BACK WITH OUT 2 TIRE BOLTS IN THE FRONT LEFT TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240537July 30, 2019
AIR BAGS, STEERING
TAKATA RECALL: AIRBAGS DIDN'T DEPLOY IN FRONT IN ACCIDENT. FRONT DIVERS SIDE, ENOUGH DAMAGE TO BREAK TIE ROD INHALF BUT AIR BAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11233136July 18, 2019
TRACTION CONTROL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 50 MPH, THE ABS AND TRACTION CONTROL ICONS ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STARTED TO LOSE SPEED. THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ALL THE WAY TO THE FLOORBOARD. THE CONTACT CONTINUED DRIVING TO THEIR DESTINATION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING; HOWEVER, AN APPOINTMENT WAS SCHEDULED WITH TRONCALLI CHRYSLER JEEP (818A ATLANTA RD, CUMMING, GA 30040). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231772July 14, 2019
STRUCTURE:BODY
I WAS DRIVING NORTHBOUND ON A 2 LANE HIGHWAY GOING 60MPH. AN 18 WHEELER PASSED ME GOING THE OPPOSITE DIRECTION. THE RESULTING BLAST OF WIND FORCED MY HOOD OPEN WHICH SLAMMED BACK INTO MY WINDSHIELD CAUSING A SERIOUS INCIDENT. THE LEFT RUBBER STRAP BROKE IN HALF. THE CENTER LATCH FAILED TO SECURE THE HOOD. THE RIGHT STRAP BROKE WHERE IT ATTACHES TO THE JEEP FENDER. *DT *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230028July 8, 2019
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT END OF THE VEHICLE SUDDENLY STARTED TO DRIFT AND CAUSED THE DRIVER TO LOSE CONTROL OF THE STEERING. AS A RESULT, THE CONTACT CRASHED INTO A METAL FENCE POST. THE STEERING BECAME INOPERABLE AFTER THE CRASH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER AND FACIAL CONTUSIONS. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO COTTAGE GROVE CHRYSLER (2800 ROW RIVER RD, COTTAGE GROVE, OR 97424) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,324. *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11228487June 30, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
WHILE DRIVING AT HIGHWAY SPEEDS THE TRACTION CONTROL SYSTEM, ANTI-SKID BRAKING SYSTEM, AND OR THE COMBINED OPERATION OF THESE SYSTEMS FOR STABILITY CONTROL, ENGAGED INTERMITTENTLY AND UNEVENLY CAUSING THE VEHICLE TO PULL TO ONE SIDE OR THE OTHER. THIS HAS OCCURRED APPROXIMATELY FIVE TIMES UNDER THREE DIFFERENT DRIVERS ALL AT NORMAL HIGHWAY SPEED AND UNDER DRY ROAD CONDITIONS. WHEN THIS HAPPENED, THERE WAS AN AUDIBLE NOISE (LIKE A VIBRATION SOUND) OF THE BRAKES BEING AUTOMATICALLY APPLIED AND A PULSING IN THE BRAKE PULL. THE SYSTEM HAS ENGAGED ITSELF WHILE THE GAS PEDAL WAS BEING APPLIED AT HIGHWAY SPEED ON DRY PAVEMENT. IMMEDIATELY UPON THE SYSTEM'S APPLICATION I MOVED MY GAS PEDAL FOOT TO THE BRAKE WHERE AS I APPLIED THE BRAKES I COULD FEEL THE PULSING IN THE PEDAL. THIS SITUATION IS AN EXTREME SAFETY HAZARD. WHEN IT OCCURS IT BOTH STARTLES THE DRIVER AND CAUSES THE VEHICLE TO SWERVE TO ONE SIDE OR THE OTHER. THE SYSTEM IS DEFINITELY APPLYING UNEVEN BRAKING TO THE WHEELS TO CAUSE THE SWERVING. WE HAVE DISENGAGED THE TRACTION CONTROL SYSTEM IN ORDER TO DRIVE THE JEEP IN A SAFE MANNER. HOWEVER, IT REQUIRES THE DRIVER TO DISENGAGE EVERY TIME YOU START THE VEHICLE. AT PRESENT EACH DEALER HAS BEEN NONRESPONSIVE IN TAKING ACTION TO CORRECT THIS VEHICLE PROBLEM, THE VEHICLE IS STILL UNDER WARRANTY. EACH TIME THEY SAY THAT THEIR DIAGNOSTIC SYSTEM IS NOT INDICATING ANY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222960June 27, 2019
POWER TRAIN, STEERING
2017 JEEP WRANGLER SAHARA UNLIMITED SMOKY MOUNTAIN 27000 BAD DRIVESHAFT. NO REPLACEMENT PART FOUND JEEP HAS BEEN AT THE DEALERSHIP FOR 35 DAYS AND NOONE CAN TELL ME WHEN THE PART IS GOING TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221866June 22, 2019
SERVICE BRAKES
THE PIN HOLDING THE BRAKE PEDDLE TO THE FIREWALL CAME LOOSE AFTER A ECLIP ON ONE END OF PIN FELL OUT. THIS HAPPED WHILE I WAS PULLING INTO A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219744June 13, 2019
ENGINE
AFTER 2 YEARS, THERE IS AN OIL LEAK AROUND THE OIL PUMP WHICH POSES A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218494June 7, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, WITH KEY IN THE IGNITION BUT NOT STARTED, A FIRE STARTED UNDERNEATH THE FRONT PASSENGER'S SEAT. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. ADDITIONALLY, THERE WERE TWO OTHER SEPARATE OCCASIONS WHERE THERE WERE FIRES INDEPENDENTLY STARTED IN THE CABIN OF THE VEHICLE. THE SECOND AND THIRD FIRES STARTED UNDER THE REAR PASSENGER SEAT AND BEHIND THE GLOVE BOX RESPECTIVELY. THE FIRE DEPARTMENT WAS AGAIN CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRES HOWEVER, THE MATTER WAS TURNED OVER TO THE POLICE DEPARTMENT TO BE INVESTIGATED AS A POSSIBLE INSURANCE FRAUD CLAIM. THE INSURANCE COMPANY ALSO HIRED A THIRD PARTY INVESTIGATOR TO DETERMINE WHETHER OR NOT THE FIRES WERE BEING SET DELIBERATELY. THE BATTERY TERMINALS WERE DISCONNECTED AFTER THE SECOND FIRE. INCIDENTALLY, WHILE THE FIRES WERE BEING INVESTIGATED AT THE INDEPENDENT MECHANIC FACILITY, THE INVESTIGATOR ALONG WITH THE ADJUSTER FROM STATE FARM INSURANCE EXPERIENCED THE FIRE UNDER THE GLOVE BOX SEVERAL SECONDS AFTER THE BATTERY TERMINALS WERE RECONNECTED. THE MECHANIC WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT REPAIRED. THOMAS GARAGE LOCATED AT 67791 MALL RD, ST CLAIRSVILLE, OH 43950, (740) 480-1138, WAS CONTACTED BY PHONE AND NOTIFIED OF THE INCIDENT OF THE FIRST FIRE. THE MANUFACTURER WAS NOTIFIED BY THE THIRD PARTY INVESTIGATOR OF THE FAILURES IN THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. SEE ALSO 11210791. *DSY
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11217330June 2, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I'M UNABLE TO GET MY JEEP IN REVERSE A LOT OF THE TIME AND THE GEARS ARE CONSTANTLY GRINDING BEING THAT I PAID AN ADDITIONAL IN UPGRADED TRACK. MISREPRESENTATION FROM THE DEALERSHIP( GWINNETT DODGE JEEP RAM) THEY ALTERED MY PAPERWORK AND COMMITTED FRAUD. MY JEEP I PURCHASED BRAND NEW IS COVERED IN RUST AND I'VE SUBMITTED WARRANTY TWICE. THEY KEEP DELETING ACTUAL INFORMATION FROM OTHER DEALERSHIPS THAT HAVE REPORTED THE RUST OXIDATION PROBLEM. THIS JEEP IS DANGEROUS I'VE CUT MY HAND SEVER TIMES ON THIS JEEPS SEATS BECAUSE OF THE ROUGH EDGES FROM FACTORY WHERE THEY CUT TO FIT IN MY JEEP. SO ROUGH THAT MY GRANDSON GRABBED HIS BALL AND THE SEAT GASHED HIS HAND AS WELL. THIS JEEP SHAKES SO MUCH WHEN DRIVING OVER 50 AT TIMES. AS WELL IT IS VERY LOUD WHEN ON THE HWY. THE SOFT TOP ON MY JEEP SEEMS LIKE IT MAY BE TO BIG AND THE EXTREME SHAKING IS VERY LOUD SCARY WHEN DRIVING ON HWY. MY GRANDSON AND I ARE MOSTLY IN THIS JEEP AND WE GET HURT FROM THE DESIGN OF THE SEATS. THIS IS COVERED IN EXCESSIVE RUST. THE GEARS ARE NOT SAFE AND NEVER ABLE TO GO INTO REVERSE. THIS JEEP IS NOT SAFE TO HAVE. IF YOU REACH UNDER THE SEAT YOU WILL DEFINITELY GASH YOUR HANDS OPEN. THE ACTUAL DEAL SHIP IS FRAUD. THE ENGINE ON MY JEEP AND THE SPEAKERS INSTALLED IN MY JEEP ARE NOT THAT OF WHAT IS ON THE WINDOW STICKER AND I DO HAVE MY ORIGINAL WINDOW STICK STILL. . EVERYTHING I'VE DONE IT GETS BLOCKED SOMEHOW AND CHRYSLER WILL NOT DO ANYTHING. EVERYTHING IS EITHER BEEN DELETED FROM THEIR SYSTEM. I'VE REPORTED THIS ISSUE WHEN DISCOVERING IT AS WELL AS IN THE ROOF OF MY JEEP ALONE NEW AT THAT FINDING ABOUT 10 LEAKS OVER A YEAR AGO. I HAVE NO CARPET AND MY JEEP SMELLS LIKE THE SWAMP. THEY WILL EVENTUALLY HEAR MY STORY BECAUSE I WILL NEVER GIVE THIS UP AND ACCEPT THIS. MY GRANDSON IS ONLY 3AND HE HAS HURT HIMSELF ON THIS JEEP A FEW TIMES AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210791May 30, 2019
ELECTRICAL SYSTEM
OWNER WAS DRIVING THE VEHICLE WHEN SMOKE EMANATED FROM FRONT PASSENGER SEAT. SHE PULLED OVER AND CALLED 911. UPON EXTINGUISHING FIRE, IT WAS DISCOVERED THAT FIRE WAS CAUSED BY THE WIRING TO THE AIR BAG SEAT SENSOR. FCAU PUT ON NOTICE, SEE ALSO ODI 11218494. *DSY*JB *DT*JB *DT CONSUMER STATED TO HIS KNOWLEDGE, VEHICLE WAS NOT REPAIRED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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