Jeep Wrangler Complaints (2019)

747 consumer complaints on file.

#11556770November 25, 2023
STEERING
The steering is loose and you have to turn the wheel a lot for it to go around a curve and it’s just a hassle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555804November 18, 2023
UNKNOWN OR OTHER
While driving with the sun visor down it became detached from the hinge and swung and hit my face causing distracted driving. It continues to hang due to the defect and is obstructing vision of the windshield for safe driving. The vehicle is available for inspection if requested. This is a safety hazard and an obvious defect with the part mounting the visor to the vehicle. I called the dealership and they confirmed this was a known issue with newer Jeep Wranglers and that the entire visor could be replaced for several hundred dollars at my expense. The visor itself is not the issue, it is how it is secured to the vehicle that is the problem. It appears as though it has detached itself from whatever was securing it safely to the vehicle. There were no warning signs or any issue with the visor prior to it releasing itself and swinging freely causing distraction to driving and possibly bodily injury. When spoken to, the dealership confirmed this is a known issue with the way the newer visors are designed in new Jeep Wranglers. Upon conducting online research, this issue is common and others are experiencing it as well. In a potential accident or general driving this visor could detach itself and be propelled possibly injuring the driver and passengers. This safety related defect needs to be recalled and fixed immediately and not at the owners expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555684November 17, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall prior to the recall being announced. The failure mileage was 38,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555454November 16, 2023
POWER TRAIN
The contact owns a 2019 Jeep Wrangler. The contact stated while driving at various speeds, the vehicle was hesitating while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to a local dealer where the vehicle was diagnosed with clutch failure; and the vehicle was later repaired by another dealer - Cumberland Chrysler Dodge Jeep Ram (1550 Interstate Dr, Cookeville, TN 38501). The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the failure had returned while driving after the initial repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555460November 16, 2023
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
Car is always needing a seatbelt change battery is not good visor is always getting replace all this caused by manufacture
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553527November 4, 2023
STEERING
The steering wheel locks up in which it makes it very hard to turn. This usually happens when the vehicle has been sitting for hours and then is driven. Also the weather is usually cold when this happens. Initial driving is hard and it continues for a few minutes. When driving around a roundabout the wheel almost did not straighten out and I would have been going into the curb. This is a dangerous situation in which it has occurred on a regular straight road. The incident occurs at any speed. After putting the vehicle in drive, it is hard to maneuver at the start of being in a parking position. There are no warning lights or error codes that reflect an issue. The dealership has checked it out twice and cannot reproduce the issue. I stated 11/4/23 as the date of occurrence but it has happened many times since late 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553580November 4, 2023
SUSPENSION, STEERING
Driving 60+ miles you hit a bump and the truck starts shaking real bad the whole truck That the only way to make the vehicle stop from shaking is slowing down the speed to 30 mph or complete stop until it goes away the terrible shaking. I already reemplace many suspension parts like the track bar,tie rod and the drag link and still having that issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553134November 2, 2023
STEERING, SUSPENSION, POWER TRAIN
My 2019 jeep wrangler steering wheel starts to vibrate then shake and then the car shakes while I am driving on the highway. It happened 4 times in the last week. One time last week , 2 times last night and once tonight while driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551961October 26, 2023
POWER TRAIN
Clutch failed for the 3rd time, there is another open recall for the clutch that states the pressure plate can fracture and damage the clutch. in 4 years the vehicle has had 3 clutches replaced, 2 of the 3 i was made to pay for and Jeep is refusing to reimburse. While driving 70 on a highway, there was a burning smell that started, when pulling over, there was a loud bang and the vehicle began to shake. Pulled over, had son in car, we both got out because of the smell of smoke and fear the vehicle was on fire. Previous recalls updated software to give a warning when the clutch was hot. There where NO warning lights that went off as stated for a hot clutch. The clutch pressure plate had fractured and pieces were projected out of the clutch and blew a hole in the transmission. The damage required a new clutch assembly and a new transmission. Jeep refused to pay for the damaged clutch, it was $3600, but replaced the transmission. There have now been 7 recalls in 4 years. There have been 3 new clutches in the vehicle, each time the Jeep was in for repairs for 3 to 4 weeks at a time. Sometimes parts took over a week to be delivered. Dealerships never have courtesy vehicles and i have had to make due myself each time, over a month once. It has cost me over $7000 and there is no fix in site, estimated for early to mid 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549048October 9, 2023
POWER TRAIN
NHTSA Recall Number 23V-116 was created in March, 2023, and still the manufacturer offers no remedy. How long do they get to remedy the recall issue, and if they don't by that date what recourse does an owner have? Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549050October 9, 2023
WHEELS, ENGINE, ELECTRICAL SYSTEM
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11544990September 17, 2023
POWER TRAIN, UNKNOWN OR OTHER
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542920September 6, 2023
UNKNOWN OR OTHER, POWER TRAIN
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541073August 28, 2023
STEERING
Significant play in the steering. Very noticeable at highway speeds, vehicle tended to wander and need a lot of steering input to track straight. Took it to the dealer, the replicated the problem. There is a bulletin # 08-003-21 REV A. The repair cost $1300. Seems like it should be a recall and covered by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540615August 24, 2023
ELECTRICAL SYSTEM
Without warning the IP panel lights up with all warnings and power steering is lost while driving. Dealership can not diagnose the issue. I have replaced both the main and the aux batteries and still have this same issue. I have been lucky so far the 3 times that it has happened because I was driving straight. If I was going around a curve or trying to avoid another driver, the probabilities are high that I would have been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539964August 21, 2023
ELECTRICAL SYSTEM, POWER TRAIN
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539568August 19, 2023
UNKNOWN OR OTHER
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to investigate the issue. I spoke with a local dealership and Jeep Customer Care via email, phone and in-person (I can produce the correspondence if needed). I was told by the dealership that I had 25 months left on corrosion warranty, but that it did not cover corrosion to the frame or suspension. I was also told that the holes are not an issue. I also contacted Jeep Customer Care several times (with photos) and received very little assistance. Jeep Customer Care also stated 25 months left on corrosion warranty, but that a dealership must diagnosis and state that it is a covered issue. Jeep refuses to further address the issue until the dealership does. The dealership has stated they will not, no matter how much I mention this appears to be a significant (and unsafe) defect. The dealership has since stopped communicating. A local body shop (unaffiliated with Jeep), upon inspecting the vehicle, stated that this Jeep should not be in this state of disrepair so early into its life. This vehicle does not feel safe given the severity and location of the corrosion/deterioration throughout the frame and suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536786August 6, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536678August 5, 2023
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536131August 2, 2023
UNKNOWN OR OTHER
I was notified of a recall for my 2019 Jeep wrangler unlimited Sahara back in 02-2023. This is a recall wherein my clutch could become overheated and lead the pressure plate to rapidly fracture which could lead to a fire and cause injuries. To date, there is no remedy. This is recall number 23V-116 and manufacturer recall 19A. I have emailed them without response other then they would contact me in a few days.... My concern is growing as they dont seem to be taking this very serious and exactly what am i supposed to drive? If i drive the car, i put myself and others at risk. I have asked for a rental car until they come up with a fix. My pleas have gone unanswered. in any case, i believe that this recall should be addressed promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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