Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10078657June 23, 2004
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
MY GIRLFRIEND AND I OWN A 2002 JEEP LIBERTY WHICH WE RECENTLY TOOK TO THE DEALER FOR A BALL JOINT RECALL. WHEN WE TOOK THE VEHICLE TO THE DEALER I ASKED THE SERVICE MANAGER IF THE CAR WOULD BE RE-ALIGNED AND HE SAID THAT WILL BE $100 EXTRA. I CAN'T UNDERSTAND HOW CHRYSLER CORP. CAN LET A CUSTOMER WALK INTO A DEALER WITH A PERFECTLY ALIGNED VEHICLE AND LEAVE WITH A CAR THAT IS TOTALLY OUT OF ALIGNMENT. HOW IS THIS FIXING A "SAFETY" PROBLEM THAT CHRYSLER CREATED? HOW CAN CHRYSLER PUT SAFETY IN THE WALLETS OF IT'S CUSTOMERS?? WE ENDED UP TAKING THE VEHICLE DOWN THE STREET TO OUR LOCAL MECHANIC THAT DID THE ALIGNMENT FOR $50. I CONTACTED CHRYSLER RE-CALL DEPT AND THEY DENIED MY $50 RE-IMBURSEMENT. SHOULD I GET A LAWYER INVOLVED IN THIS MATTER? I AM JUST LOOKING TO MAKE AN SUV SAFE FOR ALL IN THE FUTURE. THERE ARE SO MANY CASE OUT THERE OF SUV'S FLIPPING OVER DUE TO BAD TIRES, DEFECTIVE FRONT END PARTS ETC.. WHAT SHOULD I DO? ANY ADVISE WOULD BE GREATLY APPRECIATED. SINCERELY [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078533June 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING DOWN THE HIGHWAY, THE TRANSMISSION WOULD OCCASIONALLY SURGE, EVEN WITH THE CRUISE ON. ON JUNE 19 THE TRANSMISSION WOULD SHIFT FROM FIRST TO SECOND PROPERLY, THEN WHEN IT SHIFTED FROM SECOND TO THIRD, IT WOULD ACT LIKE IT WAS IN NEUTRAL. DEALER SAYS WITH 69000 MILES ON A 2002, IT IS NOT COVERED UNDER WARRATY. VEHICLE HAS NEVER BEEN TAKEN OFF ROAD (LIKE DESIGNED) AND NOT OVERWORKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079528June 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, VISIBILITY:WINDSHIELD WIPER/WASHER
COMPLAINT REGARDING RECALL ON LOWER BALL JOINTS. *MR THE RIGHT FRONT WHEEL OF THE VEHICLE HAD COME OFF OF THE AXLE WHEN THE VEHICLE WAS BACKED OUT OF A PARKING SPOT. ALSO, THE CONTAINER BUSTED WHEN THE BALL JOINTS BROKE WHICH COULD BE IN REFERENCE TO THE WARNING SIGNAL THAT THE WINDSHIELD WIPER FLUID WAS LOW. RECALL #03V460000. *SC *JB PHONE INTERVIEW UPDATE (OCT 5, 05): THE COMPLAINANT'S HUSBAND SAID THAT THEY DID NOT RECEVIE A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074939June 7, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHEN TURNING THE WHEEL SHARPLY TO THE RIGHT, AND IN BOTH REVERSE AND FORWARD, THERE IS A LOUD POPPING SOUND. DEALER CORRECTED SITUATION UNDER THE RECALL FOR THE BALL JOINTS. HOWEVER, LESS THAN 2 MONTHS LATER IT WAS OCCURING AGAIN WITH MORE FREQUENCY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079327June 4, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY UPPER BALL JOINTS WERE FOUND TO BE DEFECTIVE. *MR THE CONSUMER EXPERIENCED A LOSS OF STEERING CONTROL WHICH CAUSED THE VEHICLE TO SPIN AROUND ON THE HIGHWAY BARELY AVOIDING A COLLISION. THE FRONT AND REAR TIRE HAD BOTH DEFLATED AND DETACHED COMPLETELY FROM THE RIMS. THE MECHANIC INFORMED THE CONSUMER THAT THE BALL JOINTS WERE DEFECTIVE. *SC THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE DEFECTIVE LOWER BALL JOINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072276June 4, 2004
TIRES, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:HORN, VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL
DEALER REPLACED THE FRONT TIRES TWICE, AND VEHICLE VIBRATED WHILE DRIVING AT ANY SPEED. ALSO, HEADLIGHTS/ HORN/WINDSHIELD WIPERS, AND THE SPEEDOMETER FAILED WHILE DRIVING THE VEHICLE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073336June 4, 2004
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE FACTORY JACK WAS UNABLE TO HOLD THE VEHICLE'S WEIGHT. THIS RESULTED IN THE VEHICLE CRASHING DOWN WHILE A GOOD SAMARITAN WAS CHANGING THE FRONT TIRE. THE DEALERSHIP INDICATED THIS ONLY OCCURRED WHEN THE VEHICLE WAS AT AN ANGLE AND NOT LEVELED. *JB IT HAD TAKEN TWO JACKS TO HOLD THE VEHICLE SAFELY WHILE CHANGING THE TIRES. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075639June 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 40 MPH THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER IS CONCERNED THAT "THE VEHICLE WILL BE REAR ENDED AS A RESULT TO THE FAILURE". PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073184May 26, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT FAILURE OR SUSPENSION DEFECT. I ROLLED IN A JEEP LIBERTY 2002 2 WHEEL DRIVE, TOWING ACCORDING TO SPECS. ON THE MODEL. DRIVING THE 25 MILES BELOW THE SPEED LIMIT, SLIGHT SWERVE TO AVOID AN OBSTACLE IN THE ROAD,HAD NO CONTROL OF THE STEERING AND FLIPPED THE JEEP 2 TIMES.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10072581May 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED IN NOVEMBER 2003 AT 57,000 MILES. CLUTCHES IN THE CENTER OF THE CLUTCH PACK WERE DESTROYED WHILE THE REMAINING CLUTCHES WERE LIKE NEW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065492May 11, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER BEING SCHEDULE FOR 2 APPOINTMENTS WITH THE DEALERSHIP TO HAVE THE LOWER BALL JOINT RECALL 03V460000 PERFORMED, THE CONSUMER WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONSUMER FELT THAT THE DEALERSHIP WAS PERFORMING THE RECALL ON THE VEHICLES OF THE CONSUMER'S WHO BOUGHT THE VEHICLE FROM THEM FIRST. *JB *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073353May 10, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING APPROXIMATELY 15 MPH, THE DRIVER LOST POWER STEERING. THE DRIVER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073369May 10, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING BETWEEN 35 TO 40 MPH, THE VEHICLE STALLED, THIS CAUSED LOST OF THE STEERING AND BRAKES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068415May 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DISENGAGES WHEN IN REVERSE. WHEN VEHICLE IS PUT INTO REVERSE, IT WILL MOVE A FEW FEET AND THEN DISENGAGE AS IF IN NEUTRAL. I HAVE TO PUT IT BACK IN PARK OR IN NEUTRAL, THEN BACK INTO REVERSE, GO A FEW FEET, IT DISENGAGES AGAIN. I REPEAT THIS STUPID PROCESS UNTIL I GET WHERE I NEED TO BE AND THEN SHIFT INTO DRIVE. DEALERSHIP SAYS THEY HAVE NO IDEA HOW TO FIX THE PROBLEM, AND CHRYSLER IS AWARE OF PROBLEM AND WORKING ON A FIX. I HAVE BEEN DEALING WITH THIS ON A DAILY BASIS FOR OVER A MONTH (AT LEAST 3 TIMES EACH DAY I HAVE TO PUT THE VEHICLE IN REVERSE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072165May 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE VEHICLE BUT WAS UNABLE TO DO SO. VEHICLE WAS PUSHED HOME BY ANOTHER VEHICLE. CONSUMER WILL CONTACT DEALER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068199May 3, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
JEEP LIBERTY ANTILOCK BRAKING SYSTEM INOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071635April 21, 2004
CHILD SEAT, CHILD SEAT:LATCH CONNECTOR/CLIP
LATCH MECHANISM WAS DEFECTIVE AND WOULDN'T RELEASE FROM THE BASE. (NAR) *PH *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067605April 21, 2004
AIR BAGS:FRONTAL
DEFECTIVE AIRBAGS ON 2 JEEP LIBERTY VEHICLES. BOTH 2002 MODELS. THE FIRST ACCIDENT WAS IN FEBRUARY OF 2002. BOTH ACCIDENTS WERE HEAD ON. AIRBAGS FAILED TO RELEASE ON BOTH OCCASIONS. COMPLAINTANT WAS WEARING SEAT BELT ON BOTH OCCASIONS.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10066269April 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE PADS WENT OUT AFTER 23,000 MILES. BRAKES DID NOT MAKE SQEAKING NOISE AS INDICATOR. METAL ON METAL SOUND WAS ONLY INDICATION. DAMAGED THE ROTORS AND WAS REPLACED. OTHER ROTORS WAS RESURFACED. $350 TO REPAIR. JEEP WILL NOT INCLUDE AS WARRANTY EVEN THOUGH FAULTY PARTS USED. THIS IS NOT SAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067223April 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHEN DRIVING AT ANY SPEED CONSUMER HEARD A KNOCKING NOISE COMING FROM OF FRONT. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THAT THE UPPER BALL JOINTS FAILED". *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty