Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10169912October 4, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169951October 4, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CORTLAND DODGE ORDER FOR LOWER BALL JOINTS WAS CANCELED BY DAIMLER CHRYSLER SO MY LIBERTY CAN NOT BE FIXED UNTIL ANOTHER SHIPMENT COMES IN. THIS IS UNACCEPTABLE FOR MANY REASONS, MOST OF ALL SAFETY. I HAVE SPOKEN TO THE CHRYSLER PEOPLE AND WAS NOT SATISFIED. I THOUGHT YOU WOULD LIKE TO KNOW HOW SERIOUS THE CAR MANUFACTURERS ARE TAKING THEIR RECALLS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169838October 3, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH ON A STREET, THE STEERING WHEEL BECAME DIFFICULT TO TURN FOLLOWED BY A GRINDING NOISE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE LEFT FRONT UPPER BALL JOINT WAS FRACTURED AND NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL # 06V288000 REGARDING THE LOWER BALL JOINTS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169888October 3, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
I HAVE A 2002 JEEP LIBERTY, IT WAS PURCHASED IN JAN OF 2003. SINCE THAT TIME I HAVE NEEDED A NEW BATTERY EVERY YEAR. EACH TIME THE CAR WAS RUNNING AS USUAL AND THE NEXT TIME I WENT TO TURN THE CAR ON IT SIMPLY WOULD NOT START. I WENT O THE DEALERSHIP AND THE BATTERY WAS REPLACED UNDER WARRANTY, THE SECOND TIME I HAD TO PURCHASE IT. I CALLED THE MANUFACTURER AND WAS TOLD THERE WAS NOTHING WRONG WITH THE LIBERTY MODEL. THIS LAST TIME THE BATTERY WAS REPLACED WITHOUT COST TO ME SINCE THE BATTERY FAILED UNDER A YEAR. I ASKED MY DEALERSHIP TO PERFORM A FULL DIAGNOSTIC ON THE CAR AND ITS ELECTRICAL SYSTEM. I WAS TOLD NOTHING WAS WRONG. THOUGH NOW I CAN FEEL THE CAR ALMOST STUTTERING AS IT DOES NOT HAVE ENOUGH POWER AND THE CAR STALLED OUT WHEN I STOPPED FOR A RED LIGHT. THE CAR WOULD STAY ON IN PARK, NEUTRAL, AND REVERSE BUT NOT DRIVE. THAT HAS STOPPED BUT NOW I AM AFRAID IT WILL STALL OUT ON ME AT ANY TIME. ALSO EVERY TIME THE BATTERY NEEDED TO BE REPLACED THE BATTERY HAD BEEN DRAINED COMPLETELY, THE CAR COULD NOT BE JUMPED EVEN AT THE DEALERSHIP. ANY HELP OR INFORMATION WITH THIS WOULD BE GREATLY APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169717October 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED RECALL NOTICE F23 (06V288000) WAS RECEIVED REGARDING SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT ON 9/28/2006. WHEN THE SERVICE DEALER WAS CALLED TO SCHEDULE AN APPOINTMENT, THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS ONLY SUPPLYING 3 REPLACEMENT KITS PER WEEK, AND THE VEHICLE WOULD BE ADDED TO A WAIT LIST FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169630September 29, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT LOW SPEEDS ON WET ROADS, THERE WAS AN INCREASED STOPPING DISTANCE. ALTHOUGH THE PROBLEM PERSISTED, THE DEALER AND MANUFACTURER WERE NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169444September 27, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THERE IS A RECALL ON THE JEEP LIBERTY FOR THE BALL JOINTS. THEY SAID YOU COULD LOOSE STEERING. WELL I CALLED TO GET IT FIXED AND THE DEALER TOLD ME THAT CHRYSLER WILL ONLY SEND THEM 2 PARTS A WEEK. IM 26TH ON THE LIST TO GET REPAIRED. IF THIS IS A SAFETY HAZARD THEN I WILL NOT GET MY CAR REPAIRED FOR 2 1/2 MONTHS. WHAT AM I TO DRIVE. THE MANUFACTURER SHOULD HAVE TO PROVIDE MORE PARTS QUICKER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170156September 27, 2006
TIRES:VALVE
2002 LIBERTY TIRES FAILED DUE TO A FAULTY VALVE. *TS THE TIRES WERE CONSTANTLY GOING FLAT AND THE CONSUMER ALWAYS HAD TO ADD AIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169390September 27, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT*: THE CONTACT STATED WHILE PULLING OUT OF A PARKING SPOT, THE LEFT FRONT TIRE COLLAPSED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE LEFT FRONT UPPER BALL JOINT CORRODED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169394September 27, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED ON SEPTEMBER 18, 2006; THIS VEHICLE WAS NOT HAVING THE PROBLEM ASSOCIATED WITH THE RECALL. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169303September 26, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECEIVED A RECALL NOTICE FORM DAIMLER CHRYSLER REGARDING THE REPLACEMENT OF THE LOWER BALL JOINTS OF MY 2002 JEEP LIBERTY. THIS IS THE SECOND RECALL FOR THE SAME ISSUE! I SCHEDULED A SERVICE APPOINTMENT WITH THE CLOSEST "FIVE STAR" CHRYSLER DEALERSHIP TO PERFORM THE RECALL. WHEN I ARRIVED AT THE DEALERSHIP TODAY, I WAS TOLD THAT THEY COULD NOT PERFORM THE SAFETY RECALL BECAUSE I DID NOT PURCHASE THE VEHICLE FROM THEM. THEY STATED "THAT THERE WAS A LIMITED NUMBER OF BALL JOINTS AVAILABLE AND THAT I WOULD HAVE TO RETURN TO THE DEALER IN WHICH I PURCHASED THE VEHICLE FROM." THAT DEALERSHIP IS OVER AN HOUR FROM WHERE I CURRENTLY LIVE, AS I HAVE MOVED SINCE PURCHASING THE CAR. THE DEALERSHIP THAT REFUSED TO PERFORM THE DAIMLER CHRYSLER RECALL IS: HAYES DODGE CHRYSLER JEEP 719 W PIKE STREET LAWRENCEVILLE, GA 30045 I FIND IT ABSOLUTELY UNACCEPTABLE THAT A DEALERSHIP WOULD REFUSE TO PERFORM A COMPANY SAFETY RECALL, THEREFORE PUTTING MYSELF AND MY FAMILY AT RISK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169340September 26, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2 WEEKS AFTER RECEIVING A RECALL NOTICE FROM DAIMLER CHRYSLER ON THE JEEP LIBERTY'S LOWER BALL JOINTS. THEY STILL HAVE NOT SENT THE PARTS TO MY DEALERSHIP TO ALLOW ME TO HAVE THIS SERIOUS PROBLEM CORRECTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168947September 22, 2006
AIR BAGS
WENT AROUND A CURVE AND HIT A TREE WITH THE JEEP. IT COST THE INSURANCE COMPANY AND ME $9,000.00. IS THAT THE CAST OF THE BALL JOINTS? *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10169015September 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FRONT BALL JOINTS ON 2002 JEEP LIBERTY FAILED AND STOPPED CAR FROM MOVING WHILE IN MOTION. FRONT TIRE FELL OFF AND CAUSED DAMAGE TO FRONT FENDER . CHRYSLER REFUSED TO PAY TOW AND FIX FRONT END BODY WORK .TWO INFANTS IN THE VEHICLE AT TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168852September 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THAT TWO NOTICES FOR RECALL#03V460000, PERTAINING TO THE LOWER BALL JOINT WERE RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE BALL JOINTS WERE REPLACED BUT, THE LOOSENESS IN THE STEERING WHEEL PERSISTED. THE CONTACT RECEIVED A SECOND NOTICE FOR THE RECALL, AND HAD THE REPLACEMENT PERFORMED AGAIN. WHEN THE BILL FOR THE REPAIR WAS SUBMITTED TO THE MANUFACTURER, THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT, STATING THAT THE REIMBURSEMENT WAS USED UP ON THE FIRST REPLACEMENT. UPDATED 10/17/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168875September 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL# 06V288000 REGARDING SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE REPAIR WOULD TAKE 3 DAYS. THE DEALER SUBSEQUENTLY CALLED THE CONTACT LATER, AND QUOTED A LONGER REPAIR TIME. THE DEALER WAS NOT ABLE TO GIVE AN EXACT TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168771September 20, 2006
SERVICE BRAKES, HYDRAULIC
DISC BRAKES EMIT A "POPPING"/"CLICKING" NOISE WHEN BRAKE PEDAL IS DEPRESSED. NOISE IS INTERMITTENT. NO ACCIDENT OR CRASHES REPORTED AT THIS TIME. VEHICLE WAS INSPECTED BY DAIMLER-CHRYSLER DEALERSHIP, NOTING PROBLEM COULD NOT BE DUPLICATED, THEREFORE PROBLEM COULD NOT BE RESOLVED. PROBLEM STILL PERSISTS TO THIS DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168409September 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL AUGUST 6 2006--NHTSA-06V-288-DAIMLERCHRISLER RECAL F23-SAW ON RECALL LIST CALLED DEALERSHIP THEY CALLED BACK CANNOT DO TILL I GET POSTCARD FROM CHRYSLER-EMAILED CHRYSLER THEY SAID TO HAVE THEM LOOK AT BECAUSE NO ACTION IS BEING TAKEN YET.DEALERSHIP COST 129.00 I HAVE FRONT END PULL ON RIGHT OF JEEP JUST STARTED NEVER HAD PROBLEM BEFORE AND A 4X4 DOES NOT GET A ALIGNMENT.LET ME KNOW PLEASE WHEN TIME PERMITS YOU TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167787September 10, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
IN JUNE OF 2006 I HAD AN ACCIDENT THAT DID NOT RESULT IN INJURY WHERE MY 2002 JEEP LIBERTY HIT A SMALL POTHOLE AND THE BALL JOINT CAME OUT. I HAD NO CLUE ABOUT THE RECALL SO MY INSURANCE COMPANY PAID FOR THE DAMAGE AND I WAS CHARGED A $500 DEDUCTIBLE. AFTER FINDING OUT ABOUT THE RECALL MY INSURANCE COMPANY IS NOW TRYING TO GET THE REIMBURSEMENT OF FEES AND HAS HAD NO LUCK. I IN RETURN ASK THE DEALERSHIP THAT I PURCHASED MY VEHICLE AT TO PLEASE FIX THE OTHER SIDE SO THAT IT WOULD NOT HAPPEN AGAIN AND THEY REFUSED SAYING THAT THERE WAS NOTHING WRONG WITH THE OTHER SIDE AND I GOT NOWHERE. TODAY MY HUSBAND WAS BACKING OUT OF MY DRIVEWAY AND THE OTHER SIDE WENT OUT. I AM HAVING MY VEHICLE TOWED TO THE DEALERSHIP AND I AM AFRAID THAT THEY ARE GOING TO GIVE ME PROBLEMS BECAUSE THE RECALL IS NOT IN EFFECT UNTIL LATER IN THIS MONTH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166841August 29, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE GARAGE AT 5 MPH, THE LEFT FRONT LOWER BALL JOINT FRACTURED AND THE LEFT FRONT WHEEL SEPARATED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR FURTHER INSPECTION. A NHTSA RECALL, # 03V460000 WAS PERFORMED ON THE VEHICLE CONCERNING THE SUSPENSION; HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR UNDER THE RECALL. THE CONSUMER STATED HE HIT HIS HEAD ON THE DOOR. UPDATED 09/06. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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