Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10172817November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE MANUFACTURER WAS NOT PROVIDING THE RECALL PARTS NEEDED FAST ENOUGH FOR RECALL # F23, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE CONTACT TRIED TO SCHEDULE THE RECALL SERVICE IN EARLY OCTOBER OF 2006. THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE BACKORDERED PARTS. THE MANUFACTURER WAS NOT CONTACTED. UPDATED 12/1/20006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172831November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE RECALL NOTICE # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS RECEIVED IN EARLY SEPTEMBER OF 2006. ON 09/20/06 THE CONTACT TRIED TO SCHEDULE A RECALL REPAIR AT 4 SEPARATE SERVICE DEALERS, WHO ALL ASKED THE CONTACT TO CALL BACK IN TWO WEEKS, BUT WOULD NOT PROVIDE AN ESTIMATED WAIT TIME FOR SERVICE OR ADD THE CONTACT TO A WAIT LIST. WHEN THE MANUFACTURER WAS NOTIFIED, THE CONTACT WAS INFORMED THE VEHICLE SHOULD BE PARKED UNTIL REPAIRS WERE POSSIBLE. UPDATED 11/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172879November 7, 2006
SEAT BELTS:FRONT
DRIVERS SEAT BELT BUCKLE (FEMALE END) RELEASE REMAINS RETRACTED AFTER RELEASE OF THE MALE END. THE BUTTON EITHER MUST BE PRIED BACK UP TO LATCH THE SEAT BELT, OR, AFTER NUMEROUS TRIES, THE SEAT BELT BUCKLE FEMALE END WILL SECURE IN THE MALE END. DCC HAS REFUSED TO CORRECT THE DEFECT, AS THE VEHICLE IS OUT OF WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172702November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - THE CONSUMER WAS TOLD THAT THE DEALER ONLY GET 3 REPLACEMENT PARTS PER WEEK. THE CONSUMER IS NUMBER 90 ON THE WAITING LIST AND AT THAT RATE THE CONSUMER WILL HAVE TO WAIT 30 WEEKS TO GET THE PART REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172712November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23, FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED, AND THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE SERVICE DEALER INFORMED THE CONTACT OTHER VEHICLE OWNERS WERE ALREADY ON A WAIT LIST AND THE CONTACT WOULD HAVE TO WAIT. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172788November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A RECALL ON THE LOWER SUSPENSION BALL JOINT CONTROL ARM #06V288000. THE RECALL REPAIR WAS NOT PERFORMED IN A TIMELY MANNER. BOTH THE SERVICE DEALER AND MANUFACTURER DETERMINED IT WOULD TAKE 18 WEEKS TO PERFORM THE REMEDY REPAIR. WHEN THE CONTACT WAS INFORMED OF THE WAIT TIME FOR REPAIRS AFTER WAITING TWO MONTHS. THE CONTACT EXPRESSED THAT IT IS NOT THEIR INTENTION TO BE JUMPED AHEAD IN LINE BUT THE MANUFACTURER NEEDS TO BE ACCOUNTABLE FOR THEIR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172623November 4, 2006
SUSPENSION:FRONT
A VEHICLE RECALL WAS ISSUED ON MY 2002 JEEP LIBERTY. THERE HAS BEEN NO FAILURE, ACCIDENT OR INJURY AS OF THE DATE OF THIS COMPLAINT. THE RECALL IS TITLED SAFETY RECALL F-23--LOWER BALL JOINTS. I FIRST RECEIVED NOTICE OF THE RECALL SOME TIME IN SEPTEMBER OF 2006. I MADE AN APPOINTMENT WITH MY DEALER AND TOOK THE VEHICLE IN. THE DEALER INDICATED THEY WERE HAVING PROBLEMS GETTING THE BALL JOINT PARTS FROM CHRYSLER. CHRYSLER WAS NOT RELEASING ENOUGH PARTS. I HAVE CALLED SEVERAL TIMES SINCE THEN WITH THE SAME RESPONSE. THIS PAST WEEK, I WENT IN TO THE DEALER AND INQUIRED AGAIN. THE DEALER INFORMED ME THAT HE HAD A STACK OF OTHER CUSTOMERS AS WELL (HE SHOWED ME THE STACK OF WORK ORDERS). HE INDICATED HE HAS CALLED CHRYSLER TO COMPLAIN ABOUT THE LACK OF PARTS. CHRYSLER KEEPS PROVIDING THE SAME SONG AND DANCE, NAMELY THAT THE PARTS WILL BE SHIPPED. WHEN HE ASKED WHAT HE IS SUPPOSED TO TELL HIS CUSTOMERS, THE DEALER WAS GIVEN THE BLUNT REPLY, "TELL THEM THE PARTS WILL BE SHIPPED." NO DATE WAS GIVEN FOR SHIPPING. HAVING WORKED FOR A VEHICLE MANUFACTURER AS GENERAL COUNSEL AND HAVING BEEN INVOLVED IN RECALL MATTERS, I FIND THIS LACK OF ATTENTION TO THIS RECALL PARTICULARLY DISTURBING. FRANKLY, I WANT MY VEHICLE FIXED AND FIXED NOW. MY WIFE AND I HAVE A NEWBORN SON AND I AM VERY NERVOUS ABOUT TAKING ANY OF THE FAMILY IN A VEHICLE THAT COULD HAVE A FAILURE IN THE BALL JOINTS THAT CHRYSLER SAYS "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172546November 3, 2006
STEERING
SERVICE FOR A RECALL, FAILURE TO PERFORM RECALL SERVIVES AS STATED IN RECALL AGREEMENT. RECEIVED RECALL NOTICE DATED 9/27/06, IMMEDIATELY CALLED DEALER TO SET-UP APPOINTMENT. TOLD BY DEALER THAT PARTS WERE ON BACK-ORDER. ON 10-30-06, AGAIN CONTACTED DEALER, AGAIN TOLD PARTS WEREN'T AVAILABLE. REQUESTED LOWER-BALL JOINTS TO BE INSPECTED, AS VECHICLE IS DRIVEN BY WIFE (8 MONTHS PREGRANT) AND 7 YEAR CHILD ALSO TRAVELS IN VECHICLE. TOLD THAT DEALERSHIP COULDN'T DO, AS IT WASN'T PART OF THE RECALL PROCEDURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172461November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172503November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED UPON RECEIVING A RECALL LETTER # 03V46000 IN REGARDS TO THE FRONT SUSPENSION LOWER BALL JOINTS, THE DEALERSHIP WAS CONTACTED, WHO INDICATED THERE WAS A WAITING LIST FOR THE REQUIRED PARTS TO PERFORM THE RECALL REPAIR. AFTER A MONTH, THE PARTS HAD NOT ARRIVED YET. THE CONTACT WAS VERY CONCERNED BECAUSE THE RECALL CLEARLY ESTABLISHED THE SAFETY RISK INVOLVED IN THE SAFETY DEFECT. UPDATED 11/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172338November 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #06V288000 REGARDING, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS RECEIVED ON 09/27/06. THE VEHICLE WAS TAKEN TO THE DEALER ON 10/02/06, BUT THE RECALL PARTS WERE UNAVAILABLE. THE CONTACT EXPRESSED CONCERN BECAUSE THE VEHICLE POSED A SERIOUS RISK IF DRIVEN PRIOR TO THE RECALL WORK, WHICH HAD NOT BEEN REPAIRED DUE TO THE LACK OF REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172377November 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THERE IS A SAFETY RECALL FOR MY 2002 JEEP LIBERTY, SAFETY RECALL F23 - LOWER BALL JOINTS. I RECEIVED THE RECALL IN THE MAIL OVER 6 WEEKS AGO AND HAVE TRIED TO GET IT FIXED EVERY WEEK, CALLING REGULARLY AND EVEN GOING IN FOR SERVICE - ONLY TO FIND THAT THE DEALER DOES NOT HAVE ANY PARTS. I HAVE NOW CONTACTED DAIMLER CHRYSLER WHO IS UNABLE TO OFFER ANY SOLUTION THEY HAVE NO PARTS AVAILABLE NOR HAVE ANY IDEA WHEN PARTS WILL BE AVAILABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172405November 1, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT RELEASE BUTTON ON DRIVERS SIDE SEAT BELT STICKS IN THE DOWN POSITION. IT MUST BE TAPPED WITH THE MALE END OF THE SEAT BELT TO GET IT TO POP UP SO THE BELT CAN BE INSERTED AND HELD IN PLACE. THIS IS A RECURRING PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172407November 1, 2006
INTERIOR LIGHTING
OVERHEAD DOME LIGHT COMES ON AND RADIO LIGHT DIMS. TAPPING THE DIRECTIONAL SIGNAL TURNS THE LIGHT OFF. THIS IS A RECURRING PROBLEM. BROUGHT IN FOR SERVICE BUT TECHNICIAN COULD NOT FIND THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172274October 31, 2006
SUSPENSION
THIS PROBLEM IS CONCERNING A 2002 JEEP LIBERTY SPORT 4X4 3.7LT. DURING A SLOW LEFT TURN THE DRIVER SIDE FRONT SPINDLE AND TOP BALL JOINT FAILED. I AM THE ORIGINAL OWNER OF THIS VEHICLE. THIS VEHICLE HAS NEVER BEEN OFF ROAD OR DRIVEN ROUGHLY, IT HAS ONLY SEEN HIGHWAYS AND LOCAL MUNICIPAL ROADS. I BELIEVE THAT THE SPINDLE AND TOP BALL JOINT IN QUESTION WERE DEFECTIVE. WITHIN WEEKS OF PURCHASING THIS VEHICLE I RETURNED TO A SERVICE CENTER WITH THE COMPLAINT OF THE THUMPING NOISE FROM THE FRONT END WHEN MAKING TURNS(HAVE RECEIPT). I WAS TOLD THAT THERE WAS NO PROBLEM, THE DEALER COULD NOT DUPLICATE THE PROBLEM. I COMPLIED WITH THE FIRST LOWER BALL JOINT RECALL AND NOW THE SECOND RECALL. I ATTEMPTED TO BRING MY CONCERN TO THE MANUFACTURER ALTHOUGH THEY WERE UNWILLING TO LISTEN. I AM TRULY CONCERNED WITH THE FRONT END OF THE JEEP LIBERTY. IF MY WIFE WOULD HAVE BEEN ON THE INTERSTATE AT 55 MPH THE VEHICLE WOULD HAVE ROLLED WITHOUT QUESTION. PLEASE FORWARD MY CONCERN TO ALL APPLICABLE PARTIES AND ADDRESS THIS WITH THE MANUFACTURER. WITHOUT INVESTIGATION OF THESE COMPONENT FAILURES LIFE AND PROPERTY COULD BE AT RISK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172180October 30, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED FOR RECALL #F23, FOR THE SUSPENSION: CONTROL ARM, LOWER BALL JOINT. WHEN THE SERVICE DEALER WAS CALLED TO SET AN APPOINTMENT, THE CONTACT WAS ADDED TO A WAITING LIST AND INFORMED THERE WAS NO ESTIMATE, AS TO WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173266October 30, 2006
SUSPENSION
CONSUMER REQUESTING REIMBURSEMENT FOR THE TOWING COST ASSOCIATED WITH THE FAILURE OF THE BALL JOINTS. *TS *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171982October 27, 2006
STEERING
I OWN A 2002 JEEP LIBERTY FOR WHICH I RECEIVED A LOWER BALL JOINT RECALL ON OCTOBER 4, 2006 FROM CHRYSLER. I TALKED TO THE DEALER WHO INDICATED CHRYSLER IS SUPPLYING THEM WITH VERY FEW PARTS TO FIX THE PROBLEM. I HAVE WAITED A MONTH FOR THE PARTS AND BASED ON THE CURRENT PACE WILL HAVE TO WAIT AT LEAST ANOTHER MONTH FOR THE DEALER TO GET ENOUGH PARTS TO FIX MY CAR FOR THIS RECALL. IT SEEMS ODD THAT CHRYSLER WOULD ISSUE A SAFETY RECALL FOR A PROBLEM THAT THEY SAY "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING" AND TAKE OVER 2 MONTHS TO MAKE THE PARTS AVAILABLE. CAN ANYTHING BE DONE TO FORCE THEM TO SPEED UP THEIR PRODUCTION OF THE NECESSARY PARTS FOR THIS RECALL? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171722October 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171665October 23, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE DEALER WAS UNABLE TO PERFORM THE RECALL WORK #06V288000 REGARDING THE SUSPENSION LOWER BALL JOINTS, BECAUSE THE REPLACEMENT PARTS WERE UNAVAILABLE. THE CONTACT NOTIFIED THE MANUFACTURER, WHO PROVIDED NO ASSISTANCE. UPDATED 12/1/20006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty