Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10122002May 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: CONTACT STATES WHILE VEHICLE IS IN PARK I WILL ACCELERATE. THE LOCAL SERVICE DEALER REPROGRAMMED THE POWERTRAIN CONTROL MODULE. HOWEVER, THIS DID NOT REMEDY THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119208May 23, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING AT APPROXIMATELY 20 MPH DRIVER LOST CONTROL OF THE VEHICLE AND THE DRIVER SIDE WHEEL LOCKED UP. OWNER HAD THE VEHICLE TOWED TO THE DEALER, WHERE IT WAS DISCOVERED THAT THE BALL JOINT COMPLETELY SEPARATED FROM THE HOUSING. *AK *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121312May 18, 2005
VEHICLE SPEED CONTROL
THREE CAR CRASHES SINCE OCTOBER 2004. ALL BETWEEN 5-15 MPH. ALL WHERE REAR-END COLLISIONS BY MY VEHICLE. DID NOT MAKE ANY CONNECTION BETWEEN THE THREE ACCIDENTS UNTIL THE THIRD ACCIDENT YESTERDAY WHEN I REAR-ENDED A CAR. FROM A STOPPED POSITION I WAS APPROXIMATELY ONE AND A HALF CAR LENGTHS BEHIND A VEHICLE. THE CAR IN FRONT MOVED FORWARD BUT STOPPED, I DID THE SAME, BUT MY CAR CONTINUED TO ACCELERATE EVEN THOUGH I SLAMMED ON THE BRAKES. IN ALL THREE ACCIDENTS IT SEEMED MY CAR CONTINUED TO ACCCELERATE EVEN THOUGH I HAD ROOM FOR THE BRAKES TO PREVENT THESE ACCIDENTS. I CONSIDERED THE FIRST TWO ACCIDENTS UNAVOIDABLE UNTIL THE ACCIDENT YESTERDAY SO I DID NOT CONSIDER THERE WAS ANY TYPE OF VEHICLE FAILURE IN THE FIRST TWO INCIDENTS. I'VE BECOME VERY AWARE OF TAIL GATING AND LEFT ROOM BETWEEN THE CAR IN FRONT OF ME. BEFORE OCTOBER 2004 I HAVE NOT HAD AN ACCIDENT IN 15-20 YEARS. IN THE LAST 8 YEARS I'VE LIVED IN HOUSTON I'VE NOT HAD ANY ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10121582May 18, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PROBLEMS WITH BALL JOINT EQUIPMENT ON THE 2003 JEEP LIBERTY. ***NO ANSWER REQUIRED***. *MR THERE WERE NO INDICATIONS THAT ANYTHING WAS WRONG WITH THE VEHICLE PRIOR TO RECEIVING RECALL# 03V460000. ALL OF THE BALL JOINTS WERE REPLACED BUT THEN A FEW WEEKS LATER NOISES WAS HEARD WHEN MAKING TURNS. FOUR LOOSE BOLTS WERE FOUND LOOSE. THE BOLTS WERE TIGHTENED. IT WAS THEN DETERMINED THAT THE VIBRATION NOISE WAS TRACED TO A LOOSE CONTROL ARM BUSHING. THE LOWER CONTROL ARMS WERE REPLACED BUT SOME NOISE REMAINED. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115122May 6, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE IN FOUR WHEEL DRIVE THE VEHICLE WENT OUT OF CONTROL WHEN THE BRAKES WERE APPLIED. MANUFACTURER WAS CONTACTED, BUT THE CAUSE WAS UNDETERMINED.*AK FOR APPROX 1 YEAR THERE WERE 16 SEPARATE INCIDENTS THAT OCCURRED WHILE VEHICLE WAS IN 4 WHEEL DRIVE. AT 25-45 MPH VEHICLE SPUN OUT OF CONTROL. DRIVING ONE DIRECTION VEHICLE SPUN TO THE OPPOSITE DIRECTION. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118041April 18, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
MY HUSBAND WAS SITTING AT A COMPLETE STOP AT A WALGREEN PHARMACY DRIVE-THROUGH HE STEPPED ON THE ACCELERATOR AS HE WAS LEAVING, AND QUICKLY LET OFF THE ACCELERATOR TO MAKE THE TURN TO GO AROUND THE BUILDING. HOWEVER, THE JEEP KEPT PICKING UP SPEED. HE STEPPED ON THE BRAKES, AND KEPT PRESSING ON THEM, BUT THE JEEP KEPT GOING FASTER, ONLY STOPPING WHEN IT JUMPED THE CURB AND HIT A BRICK WALL. HE HAD VERY LITTLE TIME TO REACT. THE DISTANCE FROM WHERE HE ACCELERATED TO THE BRICK WALL WAS APPROXIMATELY 50 FEET. THE SKID MARKS STARTED AFTER HE TRAVELED APPROXIMATELY 14 FEET, AND WERE APPROXIMATELY 34 FEET LONG BEFORE HE HIT THE CURB. THERE WAS ANOTHER 2 FEET BETWEEN THE CURB AND THE WALL. IT DAMAGED THE BUMPER, TORE OFF RIGHT FRONT FENDER, CRUMPLED THE RIGHT FRONT QUARTER PANEL, DAMAGED SOME OF THE LIGHTS, FLATTENED BOTH FRONT TIRES, AND BROKE THE RIGHT RIM. HE CONTACTED CHRYSLER, AND FILED A COMPLAINT. CHRYSLER SENT AN ENGINEER TO EXAMINE THE COLLISION , AND AFTERWARDS THEY SENT A LETTER DENYING OUR CLAIM. CAR WAS STILL SITTING AT DEALER WHERE IT WAS TOWED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10113385April 6, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:AXLE ASSEMBLY
NHTSA RECALL CAMPAIGN 03V460000, AFTER TAKING THE VEHICLE TO THE DEALER FOR A RECALL REPAIRS CONSUMER RECEIVED A CALL FROM THE DEALER STATING THAT THERE WOULD BE A COST OF $3,300, TO MAKE REPAIRS ON THE LOWER BALL JOINT. DEALER CONTACT: RICHARD GORDON. *AK VEHICLE WAS TAKEN TO DEALER FOR LOWER BALL JOINT RECALL REPAIRS, HOWEVER DEALER FOUND AXLE AND BEARINGS WERE FROZEN AND NEEDED TO BE REPLACED. DEALER DID NOT HONOR RECALL AND WANTED TO CHARGE CONSUMER $3,300.00 FOR REPAIRS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109649March 28, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING 5 MPH DRIVER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. SUDDENLY, THE VEHICLE VIBRATED UNCONTROLLABLY. THE DRIVER PULLED OVER, AND THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE LOWER BALL JOINT BROKE, AND NEEDED TO BE REPLACED. *AK *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111723March 15, 2005
AIR BAGS
VEHICLE WAS GOING AT APPROXIMATELY 25 MPH THROUGH AN INTERSECTION AND WAS T-BONED ON THE PASSENGER SIDE BY ANOTHER VEHICLE GOING ABOUT 35 MPH. THE VEHICLE WAS KNOCKED HEAD ON INTO A WATER HYDRANT AND A TREE AND THE AIR BAGS FAILED TO DEPLOY. VEHICLE WAS TOTALED. *NM *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10114061March 14, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, STEERING:ELECTRIC POWER ASSIST SYSTEM, SERVICE BRAKES, AIR:ANTILOCK, ELECTRICAL SYSTEM:IGNITION
WHILE I WAS APPROACHING AN INTERSECTION (THE SPEED LIMIT WAS 45 MPH), I TRIED TO APPLY THE BRAKES AND THEY WERE LOCKED. MY STEERING WAS ALSO LOCKED THAT I COULDN'T TURN. THANK GOD THE SIGNAL JUST TURNED GREEN FOR ME AS I COASTED RIGHT THROUGH IT AND FINALLY CAME TO A STOP ON ITS OWN. I AM VERY UNHAPPY WITH THIS VEHICLE. I COULD HAVE BEEN IN A SERIOUS ACCIDENT, OR BETTER YET, DEAD! I NO LONGER FEEL SAFE IN THIS VEHICLE. MY LEASE IS UP IN 11 MONTHS AND I WILL NO LONGER PURCHASE A DAIMLER CHRYSLER VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111237March 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE CONTINUOUSLY SURGED FORWARD. CONSUMER HAD TO APPLY BOTH FEET TO THE BRAKES IN ORDER TO STOP THE VEHICLE. THE DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER STATED THAT THE DEALERSHIP FOUND THE PROBLEM IN THE TRANSMISSION COMPUTER. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113387March 3, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
CONSUMER WAS MAKING A RIGHT HAND TURN AND STEERING LOCKED. CONSUMER WAS UNABLE TO CONTOL THE VEHICLE AND IT STRUCK A TREE. NO INJURIES SUSTAINED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10114985February 25, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
'RECALL CAMPAIGN' ISSUED FOR 2003 JEEP LIBERTY LOWER BALL JOINTS. *BF WHILE DRIVING IN INCLEMENT WEATHER THE CONSUMER'S DUAGHTER LOST CONTROL OF HER VEHICLE AND IT FLIPPED FRONT TO BACK LANDING UPRIGHT. THE CONSUMER BELIEVES THE BALL JOINT DEFECT WAS THE CAUSE OF THE ACCIDENT. NO INJURIES WERE MENTIONED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10109780February 3, 2005
AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH THE VEHICLE COLLIDED INTO A TELEPHONE POLE. THE AIRBAGS DID NOT DEPLOY IMPACT. THE DRIVER SUSTAINED HEAD INJURIES AND BRUISED RIBS. THE CAUSE HAD NOT BEEN DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10108091January 27, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:MECHANICAL
AT 54,000 MILES THE VEHICLE SUFFERED A COMPLETE FAILURE OF THE PASSENGER SIDE REAR BRAKE ADJUSTER, CAUSING ADDITIONAL DAMAGE TO THE BRAKE HARDWARE FOR THAT WHEEL INCLUDING THE TOTAL LOSS OF THE EMERGENCY SHOE. BECAUSE OF THE EXTENT OF THE DAMAGE AND, THE UNUSUAL AMOUNT OF CORROSION FOUND BY THE DEALER, THEY INSIST ON REPLACING MUCH OF THE REAR BRAKE HARDWARE ON BOTH SIDES AT A PERSONAL EXPENCE OF AROUND $800 (BRAKES ARE ONLY WARRANTED FOR 1 YEAR OR 12,000 MILES BY JEEP). ABOUT 10,000 MILES AND 6 MONTHS PRIOR TO THIS INCIDENT, NEW EMERGENCY SHOES HAD BEEN INSTALLED AND WORKED WELL FOR 4 MONTHS WHEN BANGING NOISES, DRAGGING, LURCHING AND, PULLING BEGAN WITH INCREASING FREQUENCY UP TO THE TIME I TOOK IT BACK TO THE DEALER FOR THE SECOND TIME ON THE DATE I LIST HERE; THE DEALER HAD FOUND NOTHING THE PRIOR TIME I COMPLAINED. THERE APPEARS TO BE AN ISSUE WITH CRITICAL BRAKE PARTS CORRODING EXTENSIVELY AND FAILING IN A SHORT PERIOD OF TIME UNDER WHAT ARE CONSIDERED NORMAL DRIVING CONDITIONS FOR THE NE PART OF THE COUNTRY. THERE MAY ALSO BE AN ISSUE WITH THE TOLERANCE OF REPLACEMENT BRAKE PARTS THAT ARE SUPPOSED TO BE FACTORY AUTHORIZED COMPONENTS. AT ANY RATE, I AM NOT THE FIRST TO COMPLAIN ABOUT BRAKE HARDWARE PROBLEMS ASSOCIATED WITH THE 2003 JEEP LIBERTY. I HAVE READ REFERENCES TO CORROSION RELATED BRAKE FAILURES HERE AND AT OTHER SITES. GIVEN THE WAY THE VEHICLE BEHAVED INTERMITTENTLY AND THE FAILURE OF THE DEALER TO FIND IT EARLY, A POTENTIALLY DANGEROUS AND NEEDLESSLY EXPENSIVE SITUATION EXISTS IN AT LEAST THE EARLY PRODUCTION 2003 LIBERTYS (I BOUGHT ONE OF THE FIRST AVAILABLE ONES THAT YEAR AND NOTICED A RASH OF COMPLAINTS ON THIS SUBJECT BEGINNING LAST SUMMER). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108899January 26, 2005
AIR BAGS:FRONTAL, SEAT BELTS:FRONT
COMPLAINT RECEIVED VIA E-MAIL. MY WIFE, SON, AND I WERE INVOLVED IN AN ACCIDENT. WE HIT AN ICE PATCH ON I-80 EAST MILE MARKER 128. WE WENT DOWN A BANK AND HIT A TREE HEAD ON AT APROXIMATLY 50 MPH, AND SEAT BELTS/AIR BAGS DID NOT WORK. I CONTACTED JEEP, AND WAS TOLD THAT AN INVESTIGATOR WOULD GO AND LOOK AT THE JEEP, AND THEY WOULD GET BACK TO ME. I THEN CONTACTED THE GARAGE WHERE MY VEHICLE WAS BEING REPAIRED, AND ASKED THE OWNER IF THE INSPECTOR HAD BEEN THERE. I WAS INFORMED THAT HE WAS, AND THAT HE DID NOT EVEN KNOW WHERE THE AIR BAG SENSORS WERE LOCATED. A FEW DAYS LATER, I RECIEVED A LETTER INFORMING ME THAT THE AIR BAG DID FAIL, AND THAT IT SHOULD NOT HAVE GONE OFF, MY VEHICLE HAD $9000 DAMAGE AT THE FRONT END. I AM CONCERNED THAT THE VEHICLE WAS NOT SAFE FOR MYSELF AND FAMILY. I DID SOME RESEARCH ON WWW.NHTSA.DOT.GOV AND FOUND THAT 9 OTHER 2003, JEEP LIBERTYS HAD THE SAME PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10127990January 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
2003 JEEP LIBERTY DEVELOPED ENGINE PROBLEMS.***NO ANSWER REQUIRED***.*MR THE CONSUMER HAD TO REPLACE A SENSOR TWICE. IN THE FIRST TWO WEEKS OF OWNING THE VEHICLE IT STALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106440January 16, 2005
AIR BAGS, EQUIPMENT
MY WIFE JESSICA AND SON ANDREW WERE TRAVELING ON INTERSTATE 80 EAST BOUND THE DAY AFTER CHRISTMAS 2004 WHEN WE HIT A PATCH OF ICE AND WERE THROWN OFF THE ROAD, DOWN A BANK AND STRUCK A TREE HEAD ON AT A SPEED OF 40-50 MPH. OUR AIR BAGS DID NOT DEPLOY AND OUR SEAT BELTS DID NOT LOCK UP. I WAS IN THE PASSENGER SEAT AND WAS THROWN FORWARD TOWARDS THE WINDOW AND MY WIFE FLEW UP AND HIT THE GRAB BAR ON THE DRIVERS SIDE. I CONTACTED JEEP AND WAS TOLD THAT AN AIR BAG SHOULD NOT HAVE DEPLOYED. MY MECHANIC HAD TOLD ME THAT THERE WAS ENOUGH FORCE TO DEPLOY THE AIR BAGS. I DO NOT FEEL SAFE IN THIS VEHICLE ANY LONGER. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10106704January 4, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE PULLING OUT OF A PARKING SPACE THE UPPER BALL JOINTS FAILED. AS A RESULT, THE FRONT END COLLAPSED. THE CAUSE HAS YET TO BE DETERMINED. NO INJURIES REPORTED. VEHICLE WAS TOWED TO NEAREST DEALER FOR EVALUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104835December 31, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
FUEL LINE RELEASED GASOLINE IN THE ENGINE COMPARTMENT, IN THE AREA OF THE FUEL RAIL, RESULTING IN THE TOTAL CONSUMPTION OF THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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