Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10181353February 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON SEPTEMBER 30,2006 I RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. I HAVE CALLED A COUPLE OF DIFFERENT DEALERSHIPS TO TRY TO GET THIS REPAIR AND HAVE BEEN TOLD OVER AND OVER AND OVER THAT THE PARTS HAVE NOT BEEN MADE AVAILABLE FOR THIS SERVICE. IT IS NOW FEBRUARY 1,2007 AND I WAS JUST TOLD THAT I AM NUMBER 29 ON A WAITING LIST FOR PARTS THAT ARE NOT AVAILABLE. I HAVE BEEN TOLD THAT THIS DEALERSHIP IS ONLY RECEIVING 3 KITS AT A TIME AND NOT RECEIVING A SHIPMENT EVERY WEEK SO IT WILL STILL BE A LONG WAIT TO MAKE MY JEEP SAFE FOR MYSELF AND MY CHILDREN TO RIDE IN. PERSONALLY I THINK THIS IS RIDICULOUS!! I CALLED THE DAIMLER CHRYSLER CORPORATION AND THEY HAVE A RECORDING TELLING ME TO BE PATIENT AND WORK WITH MY LOCAL DEALERSHIPS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181264January 31, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DEALES HAVE ME WAITING SINCE SEP 27,2006 FOR A LOWER BALL JOINT FOR MY JEEP LIBERTY 2002 THEY HAVE TO CHANGE . I WAS TOLD THAT THEY WILL CALL ME BECAUSE THEY HAVE TO SEND FOR THE BALL JOINT BECAUSE THEY DONT HAVE IT EVEN WITHOUT LOOKING TO MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181613January 30, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY RECALLED FOR LOWER BALL JOINTS**CC THE DEALER HAS FAILED TO RESOLVE THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181142January 30, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THIS PROBLEM OCCURRED WHILE DRIVING ON THE FREEWAY. FIRST THE SPEEDOMETER STARTED GOING BACK AND FORTH BETWEEN 0 AND 60 THEN ALL ELECTRICAL POWER STARTING SHUTTING DOWN. HEADLIGHTS, INTERIOR LIGHTS AND ALL METERS STOPPED WORKING. THEN THE VEHICLE STARTED STALLING. THE VEHICLE IS NOT THAT OLD AND IT WAS THE COMPUTER THAT NEEDED TO BE REPLACED. I HAVE HEARD MANY PEOPLE COMPLAINING OF THIS AND THOUGHT I SHOULD MAKE SOMEONE AWARE OF IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180730January 25, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DAIMLER CHYRSLER RECALL F23. I RECEIVED THE RECALL LETTER FOR MY JEEP LIBERTY AROUND 11/10/06 AND CALLED THE DEALER TO SCHEDULE THE APPT. TO CORRECT THE PROBLEM APPROXIMATELY 11/20/06. I WAS TOLD AT THAT TIME THAT THERE WERE 30 PEOPLE IN FRONT OF ME AND THAT MY NAME WOULD BE PUT ON A LIST. I CALLED DECEMBER 18TH AND WAS TOLD THEY WERE WORKING THROUGH THE LIST AND IT WOULDN'T BE MUCH LONGER. I CALLED 01/25/07 (OVER 2 MONTHS LATER AND GOT THE SAME STORY). I QUESTIONED THE SERVICE MANAGER ABOUT THE DELAY AND HE STATED THAT JEEP WOULD ONLY GIVE THEM PARTS TO COMPLETE 3 VEHICLES A WEEK AND THAT I HAD 20 PEOPLE IN FRONT OF ME ON THE LIST. I ASKED HIM IF THEY HAD ONLY COMPLETE 10 VEHICLES SINCE 11/20/06 AND HE SAID YES. I AM CONCERNED BECAUSE THE RECALL LETTER SAYS STEERING CAN BE LOST WITHOUT WARNING AND BASED ON JEEP'S CURRENT PROGRESS IT MAY BE 4 OR 5 MORE MONTHS BEFORE THIS WORK IS COMPLETE. I DO NOT BELIEVE THIS RECALL IS BEING HANDLED IN A REASONABLE MANNER AND TIME FRAME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180753January 25, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY DAUGHTER IS DRIVING A 2002 JEEP LIBERTY, WITH A RECALL, F23-LOWER BALL JOINTS. I HAVE A PROBLEM WITH THE LENGTH OF TIME IT IS TAKING TO HAVE THIS FIXED. THE DEALER SAYS,THAT THEY HAVE TROUBLE GETTING THE PARTS TO REPAIR IT. HE SAID THAT SOME PEOPLE HAVE BEEN WAITING SINCE OCTOBER TO GET THE PARTS. IF CHRYSLER CARES ABOUT PEOPLES LIVES, THEY WOULD PRODUCE MORE PARTS, FASTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180599January 24, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT OWNS A 2002 JEEP LIBERTY WHICH HAS A SAFETY RECALL 06V288000. THE CONTACT WOULD LIKE TO MAKE A COMPLAINT CONCERNING THE LENGTH OF TIME IT WAS TAKING DAIMLER CHRYSLER TO MAKE THE SAFETY REPAIRS ON THE LOWER BALL JOINT. *AK THE CONSUMER HAS MADE SEVERAL ATTEMPTS TO GET THE RECALL REPAIRS MADE TO NO AVAIL. UPDATED 02/13/07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181597January 24, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CHRYSLER JEEP HAS A RECALL ON LOWER BALL JOINTS. CONSUMER CAN'T GET AN APPOINTMENT TO GET CAR FIXED. **NAR**CC THE CONSUMER HAD TO BE PUT ON A WAITING LIST BECAUSE THE PART WERE COMING IN 2-3 AT A TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179438January 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR THE REPLACEMENT OF THE LOWER BALL JOINT ON THE 2002 CHRYSLER JEEP LIBERTY. THE CONTACT STATED THAT SHE IMMEDIATELY CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE CONTACT WAS TOLD THAT SHE COULD NOT BE PUT ON A WAITING LIST AND THAT IT WAS FIRST COME, FIRST SERVE BECAUSE IT IS A SAFETY PROBLEM. SHE WAS ALSO TOLD THAT IF SHE HAD AN APPOINTMENT AND SOMEONE CAME TO THE DEALER BEFORE SHE ARRIVED THEY WOULD BE GIVEN THE PART. THE CONTACT'S VEHIC HAS NOT EXPERIENCED ANY PROBLEMS AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179372January 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I'M WRITING TO FILE A COMPLAINT AGAINST MICHAEL STEAD AUTOMOTIVE IN WALNUT CREEK, CALIFORNIA. I RECEIVED A RECALL NOTICE REGARDING SAFETY RECALL F23 - LOWER BALL JOINTS ON 11/15/06. I PHONED THE DEALER A WEEK LATER (DIDN'T MARK THE EXACT DATE AS I WASN'T AWARE IT WOULD BE SUCH A PROBLEM). I WAS TOLD THE PARTS WERE ON BACKORDER AND WOULD BE IN WITHIN TWO TO THREE WEEKS. THEY TOOK MY NAME AND NUMBER AND I WAS TOLD I WOULD BE PHONED TO MAKE AN APPOINTMENT. I NOW FOLLOWED ON 1/22/07 ONLY TO BE TOLD THAT THEY HAVE A "PILE" OF NAMES AND ITS TAKING A WHILE TO GET THROUGH THEM. I'M 19TH ON THE LIST AND THEY RECEIVE THE PARTS "PERIODICALLY" AND I'LL BE CALLED WHEN IT'S MY TURN. I WAS ALSO TOLD WHEN I ASKED ABOUT THE SAFETY OF THIS RECALL THAT, "IT'S NOT URGENT, ONLY BEING DONE FOR NOISE." HOWEVER, THE RECALL NOTICE SAYS, "WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON YOUR JEEP AND CAUSE THE BALL JOINT TO CORRODE AND SEPARATE CAUSING A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." TWO VERY DIFFERENT STATEMENTS. WE TRANSPORT TWO SMALL CHILDREN IN THIS CAR DAILY AND THIS IS NOT SOMETHING I'M WILLING TO ACCEPT. WE RECEIVED A RECALL NOTICE BUT THE DEALER IS DRAGGING THEIR FEET, NO DOUBT BECAUSE IT'S NOT A PAID SERVICE FOR THEM. IF AN ACCIDENT DOES OCCUR DUE TO THIS I WANT THIS COMPLAINT ON RECORD. THIS IS SIMPLY UNACCEPTABLE SERVICE AND I WOULD HOPE YOU'D FOLLOW UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179223January 20, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RE: RECALL #F23 (ID#06V-288) JEEP LIBERTY LOWER BALL JOINTS - NOTIFIED OF RECALL IN SEP 2006, DEALER SAYS THEY WERE RECEIVING 3 PARTS KITS PER WEEK (#CBXEF230), WE STILL HAVE 97 CUSTOMERS AHEAD OF US, PARTS ARE ON BACK ORDER WITH NO DATE AVAILABLE. OUR MODEL IS A 2002 AND OLDER MODELS WERE TO BE DONE FIRST. PLEASE ADVISE IF ANY ACTION CAN BE TAKEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178734January 15, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH FAILED (BROKE). TOOK TO AUTHORIZED DEALER. THEY REPLACED SWITCH,WHICH BROKE AGAIN,DURING THEIR TESTING PROCESS. I AM NOW ADVISED THAT THERE IS SOMETHING WITH THE STEERING COLUMN THAT IS BREAKING THE SWITCH, DEALER SAYS COMPLETE STEERING COLUMN HAS BEEN REPLACED. THEY CAN NOT OR WILL NOT EXPLAIN WHAT IN THE COLUMN IS BREAKING THE IGNITION SWITCH. THERE IS NO WAY OF KNOWING IF THIS WILL EVEN FIX THE PROBLEM. WHERE THIS IS SOMETHING INTERNAL, THERE IS NOW WAY FOR THE OWNER/OPERATOR TO KNOW THERE IS A PROBLEM. IF THE SWITCH WERE TO BREAK DURING VEHICLE OPERATION, WHO KNOWS WHAT THE OUTCOME WOULD BE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178386January 11, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT WOULD NOT RELEASE AND WOULD JAM SEAT BELT WOULD COME OPEN GOING DOWN THE ROAD THEN THE BUCKLE JAMMED OPEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178403January 11, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT HAS A 2002 JEEP LIBERTY WITH AN ODOMETER READING OF 35000 MILES WHEN HE RECEIVED THE RECALL NOTICE 06V288000 FOR LOWER BALL JOINT. THE DEALER (ROMANO JEEP) WAS CONTACTED OVER A MONTH AGO, BUT THE CONTACT HAS NOT HEARD WHEN HE WILL HAVE HIS VEHICLE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178334January 10, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY VEHICLE, BUT THE DEALERSHIP SAYS IT CANNOT GET IN THE PROPER PARTS TO REMEDY THE PROBLEM. CUSTOMER SERVICE AT JEEP SAYS THERE IS NOTHING THEY CAN DO. I FEEL THAT THIS IS UNACCEPTABLE, AND THAT I AM DRIVING AN UNSAFE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178192January 9, 2007
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SEAT BELTS:REAR/OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT RECEIVED RECALL 06V288000 FOR THE 2002 JEEP LIBERTY CONCERNING LOWER BALL JOINTS. THE CONTACT COMPLAINED ABOUT THE EFFECT THAT THE BALL JOINT HAD ON THE TIRES. THE CONTACT STATED THAT NO MATTER WHAT SPEED SHE WAS DRIVING AT, BUT USUALLY AT ABOUT 15 MPH SHE FELT AND HEARD THE SUSPENSION IN THE CAR SHIFTING WHENEVER SHE HIT A BUMP. THE CONTACTS COMPLAINT WAS THAT AFTER ONE AND A HALF YEARS THE TIRES WERE COMPLETELY BALD. THE CONTACT STATED THAT THIS WAS DIRECTLY RELATED TO THE SAFETY RECALLS ON THE BALL JOINTS. ALSO, THE CONTACT STATED THAT ON 11/2005 SHE LOST CONTROL OF THE VEHICLE AFTER MAKING A TURN. AFTER TAKING THE VEHICLE FOR SERVICE, THE CONTACT LEARNED FROM THE DEALER THAT ALL OF THE STEERING FLUID LEAKED OUT, AND THE POWER STEERING BELT SPLIT IN HALF. THE CONTACT WOULD LIKE TO HAVE THE TIRES REPLACED UNDER THE RECALL AS WELL.*AK UPDATED 2/7/2007 - THE CONSUMER'S VEHICLE EXPERIENCE EXTENDED CRANK TIME TO START. THE DEALER REPLACED EH FUEL PUMP AND FUEL PUMP RESERVOIR. THE LAP BELT IN THE REAR SEAT BECAME TWISTED. WHEN THE VEHICLE WAS PUT INTO REVERSE THE CONSUMER HEAR A NOISE. THE DEALER MADE REPAIRS TO THE TRANSMISSION. THE LIGHTER WAS INOPERATIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178205January 9, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT STATED THAT HE RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINT ON THE 2002 JEEP LIBERTY WHICH HAS AN ODOMETER READING OF 71,000 MILES. HE WAS PLACED ON A WAITING LIST ON 11/20/06. HE WAS STILL WAITING FOR THE PART. THE CONTACT HAS NOT HAD ANY PROBLEMS WITH THE VEHICLE. THE CONTACT WAS CONCERNED ABOUT THE DELAY IN REPAIRING THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178201January 9, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SEPTEMBER, 2006 I RECEIVED A RECALL NOTICE ON MY 2002 JEEP LIBERTY REGARDING THE LOWER BALL JOINTS. I CALLED THE DEALERSHIP WHERE I HAD PURCHASED MY JEEP AND WAS TOLD THAT THEY HAD SOLD THE FRANCHISE TO ANOTHER DEALERSHIP. I THEN CALLED THIS DEALERSHIP AND WAS TOLD THAT THEY WERE ONLY RECEIVING 3 REPLACEMENT PARTS AT A TIME AND I WOULD HAVE TO BE PLACED ON A WAITING LIST OF APPROXIMATELY 2 WEEKS. I WAITED FOR ABOUT A MONTH AND CALLED THEM AGAIN TO MAKE SURE THEY HADN'T LOST MY INFORMATION. I WAS TOLD THAT I WAS THIRD ON THE LIST. I WAITED ANOTHER MONTH AND CALLED AGAIN. I WAS TOLD BY THE SERVICEMAN THAT I WAS STILL ON THE WAITING LIST, BUT THEY HAD JEEPS COMING IN WEEKLY THAT THE WHEELS HAD FALLEN OFF AND THEY TOOK FIRST PREFERENCE. IT IS NOW ANOTHER MONTH AND I HAVE NOT HEARD FROM THEM YET. IF THE SITUATION IS A S SERIOUS AS WHEELS FALLING OFF AS OFTEN AS THE SERVICEMAN HAS INDICATED, THEN DAIMLER CHRYSLER SHOULD DO MORE TO IMPROVE GETTING THE REPLACEMENT PARTS TO DEALERSHIPS. IF THE DEALERSHIP IS JUST PUTTING ME OFF BECAUSE THEY ARE TOO BUSY TO DEAL WITH THE RECALLS, THEN SOMETHING SHOULD BE DONE. THE DEALERSHIP IS LEWIS PONTIAC BUICK GMC JEEP, 830 E. MAIN ST., OAK HILL, WV, PHONE 304-465-3111. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178103January 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR LOWER BALL JOINTS IN OCTOBER 2006. THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT AND WAS ADVISED THAT THEY DIDN'T HAVE THE PARTS. THE CONTACT LEFT THE INFORMATION WITH THE DEALER TO CALL HIM, AND AFTER FIVE WEEKS THERE WAS NO RESPONSE. THE CONTACT CALLED DAIMLER CHRYSLER, AND WAS TOLD THAT HE COULD FILE A COMPLAINT ,AND WAS INFORMED THAT THEY DIDN'T HAVE THE BALL JOINTS. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED AS STATED IN THE RECALL. WATER MAY ENTER AND CAUSE BALL JOINT SEPARATION. THE CONTACT COULD LOSE STEERING CONTROL, WHICH MAY RESULT IN A CRASH. DAIMLER CHRYSLER ADVISED HIM TO MAKE AN APPOINTMENT. ALSO, THE CONTACT WAS CONCERNED ABOUT DRIVING IT IN THE RAIN WITH THE SAFETY RISK INVOLVED, PER THE RECALL. IN ADDITION, THE CONTACT EXPERIENCED TIGHTNESS IN THE STEERING WHEN HE WAS MAKING A SHARP RIGHT HAND TURN. *AK UPDATED 1/31/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177834January 5, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THANKS GOD THERE WAS NO CRASH OR DAMAGE YET. I'VE FOUND OUT THAT IT IS RECOMMENDED TO FULFILL SAFETY RECALL FOR MY JEEP LIBERTY. I CALLED MOSCOW DEALER "MUSA-MOTORS" (WWW.MUSA-MOTORS.RU) AND THEY SAY THAT "THEY DO NOT DO RECALLS ON HOLIDAYS" THEY ONLY DO THE WORK, WHICH WILL COST ME MONEY. IT IS NOT GOOD BECAUSE F23 RECALL - IS LOWER BALL JOINTS REPLACEMENT THAT MEANS SAFETY. AND IF SOMETHING HAPPENS TO ME OR MY FAMILY YOU'LL BE IN CHARGE OF. THAT'S WHY, I'M ASKING TO STOP MUSA-MOTOR'S DEALING LICENSE AS A JEEP DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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