Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10192320June 3, 2007
STRUCTURE:BODY
THE DRIVER SIDE OF MY JEEP HAS BEEN GETTING WATER ON THE FLOOR. YESTERDAY THERE WAS ABOUT 2 INCHES IN THE FRONT AND BACK OF THE DRIVERS SIDE THE PASSENGER SIDE HAVE ALWAYS BEEN DRY. IS THERE A RECALL ON WHATEVER STOPS THE WATER FROM COMING INTO THE CARE. THE FLOOR NORMALLY ONLY GETS WET THIS IS THE WORST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190831May 15, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL 03V46000; PARTS ARE STILL NOT AVAILABLE TO REPAIR JEEP LIBERTY. IT HAS BEEN EIGHT (8) MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191097May 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CUSTOMER IS INQUIRING ON THE POSSIBILITY OF GETTING REIMBURSED FOR EXPENSE OF REPLACING A RECALLED LOWER LEFT BALL JOINT ON A 2002 JEEP LIBERTY**CC THE CONSUMER EXPERIENCED A FAILURE OF THE LOWER BALL JOINTS AFTER HAVING IT REPLACED UNDER RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189745May 4, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE'S LOWER BALL JOINTS WERE REPAIRED ON JANUARY 27, 2006. SHE LATER DISCOVERED ONLINE THAT THERE WAS A SAFETY RECALL ON THE LOWER BALL JOINTS AND HER VIN WAS INCLUDED. SHE FILED A REIMBURSEMENT CLAIM WITH DAIMLER CHRYSLER ON DECEMBER 15, 2006 AND SENT ALL OF THE REQUESTED FORMS AND INFORMATION. THE CONTACT HAS NOT BEEN REIMBURSED. THE CURRENT MILEAGE IS 139,000 AND FAILURE MILEAGE WAS 99,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190062April 30, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2002 JEEP LIBERTY. CONSUMER STARTED TO SMELL FUMES HE PULLED OVER ONTO THE LEFT BERM AND THE VEHICLE CAUGHT ON FIRE. *MC THE CONSUMER STATED 3 WEEKS PRIOR HE HAD NEW BRAKES AND A STARTER INSTALLED. (OHIO TRAFFIC CRASH REPORT) *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10189227April 30, 2007
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW BUCKLE ASSEMBLY. THE BUCKLE ASSEMBLY WAS ORDERED AND WILL BE REPLACED. THE CURRENT MILEAGE IS 80,000, AND FAILURE MILEAGE WAS 78,000. *AK UPDATED 05/21/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188929April 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. IN OCTOBER 2006 THE CONTACT RECEIVED RECALL 03V46000 REGARDING SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT. HE CONTACTED THE DEALER AND HIS NAME WAS ADDED TO THE WAITING LIST. IN JANUARY 2007, THE DEALER STATED THAT HIS NAME WAS STILL ON THE LIST. THE MANUFACTURER STATED THAT THEY WOULD SPEAK WITH THE DEALER AND CALL THE CONTACT BACK. AS OF APRIL 26, 2007 THE MANUFACTURER HAS FAILED TO CALL HIM BACK, AND HE FELT THE WAIT FOR THE RECALL REPAIR WAS TOO LONG. THERE HAVE BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE IS 48,000, AND THE FAILURE MILEAGE IS UNKNOWN.*AK THE CONSUMER STATED CONTACTED DEALER ON 3/13/07 AND NOTIFIED DAIMLER CHRYSLER AND STATED THEY WOULD TALK TO THE DEALER AND CALL THE CONSUMER BACK. UPDATE 05/15/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187793April 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I BOUGHT A 2002 JEEP LIBERTY IN MID-APRIL OF 2005. I TOLD A NUMBER OF PEOPLE THAT THE JEEP FRIGHTENED ME WHEN DRIVING BECAUSE IT FELT LIKE THE STEERING WAS LOOSE AND LIKE THE JEEP WAS SKATING ON THE ROAD. AFTER DRIVING THE JEEP OVER 2 1/2 WEEKS I HAD A TRAGIC ACCIDENT LOST OF STEERING CONTROL. *AK
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
1
#10187665April 12, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS IN SEPTEMBER 2006. THE DEALER INFORMED THE CONTACT THEY WERE BACKLOGGED, AND FOR HER TO CALL BACK. SHE CALLED BACK IN JANUARY 2007, AND WAS ABLE TO HAVE HER NAME PUT ON THE WAITING LIST. THE DEALER STATED THERE WERE APPROXIMATELY 60 VEHICLES AHEAD OF HER. THE VEHICLE HAD NOT BEEN REPAIRED AS OF 4/12/07. THE CONTACT FELT THAT THE WAITING TIME FOR THE REPAIR WAS TOO LONG. THE VEHICLE CURRENTLY HAD 80,000 MILES. THERE HAD BEEN NO FAILURES TO DATE.*AK UPDATED 05/21/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187550April 11, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY COMPLAINT IS NOT IN REGARD TO ANY TYPE OF INCIDENT, CRASH OR INJURY. IT IS IN REGARD TO A SAFETY RECALL I RECEIVED BY MAIL FOR JEEP LIBERTY ON 12/06/06, OVER 4 MONTHS AGO. IT WAS SAFETY RECALL F23 CONCERNING LOWER BALL JOINTS FROM DAIMLER CHRYSLER, STATING THE FRONT LOWER BALL JOINTS COULD CORRODE & SEPARATE DUE TO WATER, CAUSING THE VEHICLE TO LOSE CONTROL OF STEERING, AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. WELL ANYWAY, THEY WERE TO REPLACE IT, AND I CALLED THE SAME DAY I GOT THE NOTICE AND WAS PUT ON A WAITING LIST TO GET THIS FIXED DUE TO BACKORDER OF PARTS. I STILL HAVE NOT HEARD ANYTHING ,AND I BELIEVE THIS WAS MY 4TH TIME CONTACTING SOMEONE ABOUT THIS ISSUE. I HAVE SUBMITTED 2 COMPLAINTS ALREADY TO THE ADMINISTRATOR OF NATIONAL HIGHWAY TRAFFIC SAFETY, AND NOW THIS IS WHAT I WAS E-MAILED BACK AND TOLD TO DO . MY BIGGEST CONCERN WAS THE SAFETY OF MY CHILDREN AND MY FAMILY. WE DRIVE THIS VEHICLE ON A DAILY BASIS, AND I NOT ONLY THINK IT WAS UNFAIR TO US TO BE ENDANGERING OUR LIVES, BUT ALSO THE LIVES OF MANY OTHER DRIVERS IF MY VEHICLE WAS TO LOSE CONTROL. I FEEL THAT I SHOULD BE SUPPLIED WITH A RENTAL CAR VIA THEIR EXPENSE UNTIL THEY CAN FIX THIS PROBLEM. I THINK 4 MONTHS HAS BEEN VERY ADEQUATE TIME, AND THEY SHOULD HAVE HAD IT RESOLVED BY NOW. RECENTLY, WE TOOK A ROAD TRIP AND HAD TO RENT A CAR BECAUSE WE WERE TOO SCARED TO DRIVE THIS FAR THROUGH MOUNTAINS, ETC. HAVE TO WORRY ABOUT A BALL JOINT BLOWING OUT! THIS IS RIDICULOUS & NEEDS TO BE GIVEN PRIORITY ATTENTION!! AREN'T YOU GUYS SUPPOSED TO WANT TO KEEP OUR ROADS SAFE? PLEASE GET BACK TO ME AS SOON AS POSSIBLE. THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187271April 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DAIMLER CHRYSLER SAFETY RECALL ON 2002-2003 LOWER BALL JOINT. THE DEALER HAS NOT YET CALL ME OR MY WIFE IN TO HAVE THE VEHICLE CHECKED OUT. IT HAS BEEN OVER 3 MONTHS!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187115April 5, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE FOR THE LOWER BALL JOINTS. ON MARCH 7, 2007 THE DEALER WAS CONTACTED TO PERFORM THE RECALL REPAIRS. THE DEALER STATED THAT WORK COULD BEGIN IN APPROXIMATELY FOUR TO FIVE WEEKS. ON APRIL 5, 2007 THE DEALER STATED THAT THE PARTS STILL HAD NOT ARRIVED. THE CURRENT AND FAILURE MILEAGE WERE 68,985.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187918April 3, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CUSTOMER STATES THAT HE HAS BEEN UNABLE TO GET CAR FIX DUE TO PARTS NOT BEING AVAILABLE**CC LOWER BALL JOINT RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186868March 28, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CUSTOMER STATES THAT THEY HAVE TRIED SEVERAL TIMES TO GET CAR INTO SERVICE FOR THE RECALL AND HAVE BEEN TOLD THEY DON'T HAVE THE PARTS**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186199March 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT RECEIVED RECALL 06V288000 ON THE 2002 JEEP LIBERTY WITH 70000 CURRENT MILEAGE ON NOVEMBER . 24, 2006, AND THE VEHICLE STILL HAS NOT BEEN REPAIRED. CHRYSLER HAD NOT BEEN CONTACTED. THERE HAD BEEN NO FAILURES TO DATE.*AK THE CONSUMER STATED VEHICLE WAS REPAIRED BY DEALER LATE MARCH 2007. UPDATE *4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186115March 25, 2007
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE SHUT OFF! NO POWER.STEERING, NO POWER BRAKES! NOTHING. FIRST TIME FIXED AT DEALER, PROBLEM WAS TOLD TO BE A SPEED SENSOR. VEHICLE NOW SITS AT ANOTHER DEALER 40 MILES FROM OWNER'S HOME AWAITING TO HERE WHAT NOW. THIS NEEDS TO BE RESOLVED SOON BEFORE AN ACCIDENT HAPPENS. 2002 JEEP LIBERTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186850March 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY SPORT ON 9/13/06 CUSTOMER SON WAS IN A ACCIDENT CUSTOMER SON STATED THAT THE WHEEL LOCKED UP AND HE COULDN'T STEER. ONE MONTH LATER, CUSTOMER RECEIVED A RECALL REGARDING THE LOWER BALL JOINTS. **NAR**CC THE CONSUMER BELIEVED THE BALL JOINTS WAS THE CAUSE OF THE ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10185560March 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT CALLED REGARDING RECALL CAMPAIGN # 06V288000 CONCERNING THE LOWER BALL JOINT. THE CONTACT HAS BEEN ON A WAITING LIST FOR REPAIRS SINCE NOVEMBER. AN APPOINTMENT WAS SCHEDULED FOR MARCH 19, 2007, BUT DEALER STATED THE PART WAS UNAVAILABLE. THERE WAS NO INORMATION AS TO WHEN THE PART WILL BECOME AVAILABLE FOR REPAIR TO BEGIN. THE CURRENT AND FAILURE MILEAGE WERE 90000.*AK THE DEALER CALLED THE CONSUMER BACK AND SAID THEY FOUND THE PART. UPDATED 04/09/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185380March 17, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2002 JEEP LIBERTY LIMITED ED. WHICH I HAD AN ACCIDENT IN LAST YEAR2006. THIS ACCIDENT WAS DUE TO A RECALL OF THE BALL JOINT. I DIDN'T RECIEVE THE RECALL LETTER UNTIL 2 WEEKS AFTER MY ACCIDENT THAT MADE ME TOTTALY UNAWARE OF ANY PROBLEMS. I TURNED THE ACCIDENT OVER TO MY INS. CO. TO FIGHT WHILE MY CAR SAT AT THE DEALERSHIP WHERE I BOUGHT THE VEHICLE. ACCIDENT DETAILS: AT APROX. 45 MPH THE WHEELS LOCKED UP DUE TO THE BALL JOINT ROD RUBBING A HOLE ON THE INSIDE OF THE WHEEL HOUSING BRINGING THE CAR WHEELS TO LOCK UP. ( ANY FASTER THE CAR PROBABLY WOULD HAVE FLIPPED. IT TOOK 3.5 MONTHS OF MY INS. CO. ARGUING WITH CHRYSLER OVER THE ISSUE BEFORE THEY ACCEPTED RESPONSIBLITY EVEN THOUGH IT WAS OBVIOUS FAULT. MY CONCERN NOW IS I WENT TO TRADE IN THE CAR THIS WEEK AND THE DAMAGE OVER $2500 MAJORILY REDUCED THE VALUE OF MY VEHICLE. (WHICH I DID EXPRESS AFTER THE ACCIDENT) I WAS OFFERED ONLY$5000 WITH NORMAL TRADE IN WOULD GO FOR $8000-$9000. ( THE LOW TRADE IN VALUE I WAS TOLD BY THE SALES MANAGER DUE TO THE ACCIDENT) I FEEL CHRYSLERS DELAY OF FAULT AND NON-COMPENSATION OF VEHICLE VALUE LOSS IS VERY POOR BUSINESS, ESPECIALLY THEM BEING A LARGE FINANCIALLY STABLE AUTOMOTIVE MANUFACTURE DISHONEST WITH A MIDDLE CLASS CHRYSLER DRIVER/WORKER. I WOULD LIKE FOR CHRYSLER TO FULLY HANDLE A FAILURE ON THERE PART TO COMPENSATE FOR ALL FINANCIAL DETAILS OF MY ACCIDENT. I WOULD LIKE TO EXPRESS ONE MORE ISSUE! I FEEL THEY DID NOT TAKE ANY HURRY TO INFORM DRIVERS OF THE SERIOUS VEHICLE ISSUE THAT COULD HAVE VERY EASILY CAUSED A FATALITY. DATE IS NOT EXACT I NEED TO GET IT FROM INS CO>
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10191115March 15, 2007
AIR BAGS
OREGON POLICE TRAFFIC CRASH REPORT. JEEP LIBERTY. DRIVER SWERVED TO THE RIGHT TO AVOID HITTING AN ANIMAL IN THE ROAD VEHICLE RAN ON THE SHOULDER FLIPPED OVER AND CAME TO REST AGAINST A UTILITY POLE. *MC THE AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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