Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10218294February 8, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY RECALL FOR THE LOWER BALL JOINTS. CONSUMER STATES THAT HE LOST CONTROL OF THE VEHICLE AND CRASHED. AFTER THE VEHICLE WAS TOTALED THE CONSUMER THEN RECEIVED THE RECALL. CONSUMER WOULD LIKE COMPENSATION FOR LOSSES. *KB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10216248January 28, 2008
TIRES, TIRES:SIDEWALL
TIRE RAPIDLY DEFLATED WHILE TRAVELLING EAST ON INTERSTATE 84 NEAR DANBURY CT. SPEED: APPX 65 MPH AMBIENT TEMPERATURE: HIGH 20S TO LOW 30S ROAD SURFACE: SMOOTH, DRY ONLY OUTSIDE SIDEWALL SHOWS DAMAGE. FAIRLY SURE TIRE DID NOT HIT ANYTHING. ALL 4 TIRES RECENTLY REPLACED (NOVEMBER 2007) ON VEHICLE BY SAMS CLUB - KINGSTON, NY. GOODYEAR WRANGLER AT/D2 SIZE P23570R16 RETAILER WOULD NOT REPLACE TIRE. WAS TOLD BY MANAGER ONLY FIRESTONE/BRIDGESTONE TIRES HAVE MANUFACTURING DEFECTS PURCHASED NEW TIRE FROM RETAILER $127 TOTAL. I HAVE DAMAGED TIRE *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216146January 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), ELECTRICAL SYSTEM:IGNITION
IGNITION KEY WILL NOT TURN ONCE IT IS IN THE IGNITION. BECAUSE OF THIS THE CAR CANNOT BE STARTED. THE GEAR SHIFTER CANNOT BE MOVED INTO NEUTRAL. THE KEY, ROCKING THE CAR, TURNING THE STEERING WHEEL, WORKING THE GEAR SHIFTER, CHANGING THE TILT OF THE STEERING COLUMN, HAVE NO AFFECT ON THE SITUATION. WILL NOT RELEASE THE STEERING COLUMN. THERE HAVE BEEN VARIATIONS OF THIS HAPPENING OVER THE LAST YEAR AND AFTER A FEW JIGGLES IT WORKED JUST FINE, BUT NOW THE IGNITION WILL NOT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214874January 15, 2008
ENGINE AND ENGINE COOLING:ENGINE
CONSTANT POWER TRAIN PROBLEMS WITH VEHICLE. *TR [E-MAIL 1-18-08] IT IS NOT A POWERTRAIN PROBLEM. IT IS REALLY AN ENGINE SLUDGING PROBLEM. I HAVE RESEARCHED THIS PROBLEM AND HAVE FOUND OUT THIS IS A COMMON PROBLEM FOR CHRYSLER PRODUCTS SUCH AS THE INTREPID AND DURANGO. IT IS NOW STARTING TO SHOW UP ON VEHICLES LIKE MINES, WHICH IS A JEEP LIBERTY. MY VEHICLE'S CHECK ENGINE LIGHT CAME ON DECEMBER 21, 2007 AND IT HAS BEEN AT THE DEALERSHIP FOR REPAIRS EVERY SINCE. I WAS INFORMED IT IS AWAITING A CAMSHAFT THAT IS ON A NATIONWIDE BACKORDER WITH NO ETA. IN MY OPINION, IT IS OBVIOUS OTHER VEHICLES ARE EXPERIENCING SIMILAR PROBLEMS THROUGHOUT THE COUNTRY. THE DEALER REFUSE TO REPLACE THE ENGINE BECAUSE I WAS UNABLE TO PRODUCE ALL OF MY RECEIPTS FOR OIL CHANGES. THE VEHICLE CURRENTLY HAS 61,000 MILES AND I WAS ABLE TO COME UP WITH RECEIPTS FROM 38,000 UP UNTIL THE CURRENT MILEAGE. THIS VEHICLE HAS HAD NUMEROUS PROBLEMS SUCH AS OVERHEATING AND CYLINDER HEAD REPLACEMENT ON NUMEROUS OCCASIONS, 49,622, 51,621, 51,793, 55,182, 57,269 AND FINALLY 61,211, ALL DUE TO ENGINE SLUDGING. I WAS TOLD ALL THE PROBLEMS WERE DUE TO IMPROPER OIL CHANGES AND/OR CHEEP GASOLINE; HOWEVER, I HAVE CHANGED THE OIL IN ACCORDANCE WITH THE MANUFACTURER'S SUGGESTED INTERVALS AND HAVE ALWAYS USED GASOLINE FROM DISTRIBUTORS SUCH AS AMOCO, EXXON AND VALERO. I SUSPECT THIS IN ANOTHER DEFECTIVE CHRYSLER PRODUCT THAT WILL COST THE MANUFACTURER MILLIONS IF THEY DID THE RIGHT THING. WHY IS THERE A SHORTAGE OF CAMSHAFTS FOR THIS VEHICLE? WHY IS THIS PART IN HIGH DEMAND? HOPEFULLY YOUR INVESTIGATION WILL REVEAL WHAT IS TRULY GOING ON. CHRYSLER IS TRYING TO MAKE IT LOOK LIKE IT IS THE OWNERS WHO ARE AT FAULT BUT IN REALITY, ITS ANOTHER DEFECTIVE PRODUCT THEY HAVE PUT ON THE MARKET. THANKS FOR YOUR RESPONSE AND YOUR COOPERATION IN THIS MATTER IS GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214101January 7, 2008
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ELECTRICAL SYSTEM:WIRING
EMERGENCY BRAKE CABLE WAS TO CLOSE TO SPEED SENSOR CABLE AND RUBBED THROUGH CAUSING CRUISE TO SURGE & SPEEDOMETER TO 0 MECHANIC TOLD ME IT WAS POORLY DESIGNED. IT WAS ACTING UP FOR ABOUT 2 WEEKS BEFORE IT FAILED COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212200December 18, 2007
VEHICLE SPEED CONTROL:SPRINGS
2002 JEEP LIBERTY SPONTANEOUSLY ENGAGED IN FULL ACCELERATION. VEHICLE REACHED 100 MPH WITH NO ACCELERATOR PEDAL INFLUENCE OR ABILITY OF BRAKES TO DECELERATE. PUT VEHICLE IN NEUTRAL, RPMS REACHED 7000 (MAXIMUM ON TACHOMETER) AND I WAITED TIL VEHICLE REACHED 20 MPH AT WHICH POINT I MEASURED THAT I COULD SAFELY SHUT OFF POWER AND COAST TO A STOP. SOURCE OF PROBLEM: ACCELERATOR SPRING MECHANISM GOT STUCK UNDER NEARBY CABLE IN FULL-THROTTLE POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212255December 18, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN IT IS DAMP OUT OR MOISTURE IN THE AIR, MY BRAKES LOCKED UP AND I HAVE NO CONTROL OVER MY JEEP LIBERTY, I HAVE SLID OFF THE ROAD TWICE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10210383November 30, 2007
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE HAS ALWAYS PULLED TO THE RIGHT REGARDLESS OF NEW TIRES, FRONT END ALIGNMENT, ETC. ABOUT ONE YEAR AGO STARTED TO HEAR SCREECHING AND CLUNKING NOISES FROM FRONT END. PARTICULARLY ON COLD DAYS AND EVEN OVER SMALL BUMPS. SERVICE SHOP COULDN'T DIAGNOSE A PROBLEM. RECENT TRIP TO SHOP REVEALED A SPLIT BOOT ON THE RIGHT UPPER CONTROL ARM AND LOSING GREASE. IF NOT REPLACED, IT WILL FAIL. VEHICLE HAS BEEN SERVICED FOR PREVIOUS TWO RECALLS ON THE LOWER CONTROL ARM BALL JOINTS. DEALER WILL NOT COVER THE REPLACEMENT COST OF BALL JOINT AND/OR UPPER CONTROL ARM ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210325November 29, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON 11/29/06 I HAD REPAIR ON MY 2002 JEEP LIBERTY V6 SPORT 3.7L FOR BALL JOINT R&R FRONT SUSPENSION LOWER BALL JOINT BOTH SIDES. I THEN RECEIVED A RECALL LETTER IN THE MAIL IN 7/07 REGARDING FRONT SUSPENSION LOWER BALL JOINTS. THE LETTER STATED THAT DAIMLERCRYSLER WILL REPAIR VEHICLE FREE OF CHARGE. THE REPAIRS WERE ALREADY DONE 11/06 AND I TOLD THEM THIS (SENT RECEIPTS AS WELL TO REIMBURSEMENT DEPARTMENT IN TN). THIS WAS SENT X 2 (8/07 & 10/07) AND I STILL HAVE NOT HEARD FROM ANYONE. IT'S BEEN ALMOST 4 MONTHS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209842November 25, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
I NOTICED THAT MY POWER STEERING HAD BEEN MAKING A LOUD SOUND. I GOT IT CHECKED OUT AND THE DEALERSHIP MENTIONED THAT IT WAS OKAY. A FEW MONTHS LATER MY POWER STEERING WENT OUT COMPLETELY. I HAD ANOTHER PLACE CHECK MY JEEP OUT AND THEY FOUND THAT THE POWER STEERING HIGH PRESSURE HOSE HAD A CRACK IN THE METAL PART OF THE HOSE, ALL OF THE FLUID HAD LEAKED OUT AND THEY HAD SEEN NOTHING LIKE IT BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208941November 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. ON APRIL 21, 2006, WHILE DRIVING UPHILL AT 5 MPH, THE VEHICLE SURGED AND REAR ENDED THE PRECEDING VEHICLE. THE CONTACT WAS CHARGED WITH FAILURE TO YIELD. THE MECHANIC STATED THAT THE BRAKES AND THE BRAKE ROTORS FAILED. PRIOR TO THE CRASH, SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM: LOWER BALL JOINT) IN OCTOBER OF 2006. SHE MADE FOUR ATTEMPTS TO HAVE THE RECALL REPAIR PERFORMED; HOWEVER, EACH TIME SHE WAS INFORMED THAT THE PART WAS UNAVAILABLE AND THE DEALER WOULD CALL HER WHEN IT ARRIVED. THE CONTACT NEVER RECEIVED A CALL AND GAVE UP. A COUPLE OF MONTHS AFTER THE CRASH, SHE RECEIVED A SECOND RECALL NOTICE. THE CONTACT BELIEVES THAT THE CRASH OCCURRED BECAUSE THE REPAIR WAS NOT MADE EARLIER. THE VEHICLE SUSTAINED DAMAGES TO THE BUMPER, FOG LIGHTS, FRONT BUMPER COVER, GRILL, FRONT LAMP, HEAD LAMP, PASSENGER SIDE HEAD LAMP ASSEMBLY, HOOD PANEL, HOOD ASSEMBLY, FRONT PASSENGER SIDE WIRING HARNESS, PASSENGER SIDE OUTSIDE FENDER, PASSENGER SIDE FENDER BRACKET, FRONT PASSENGER SIDE DOOR GLASS RUNNING CHANNEL, HAZARDOUS WASTE DISPOSAL, PAINT JOB, AND FENDER BRACKETS. THE COST TO REPAIR THE DAMAGES WOULD BE $3,759. THE CURRENT MILEAGE WAS 89,682 AND FAILURE MILEAGE WAS 61,260. UPDATED 01/07/08. *LJ UPDATED 12/31/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10208770November 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING BETWEEN 5-10 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE DROPPED. THE VEHICLE WAS TOWED TO THE DEALER. THE FENDER WELL WAS DAMAGED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) AT APPROXIMATELY 20,000 MILES. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208443November 8, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT SMELL GASOLINE WHENEVER THE AIR CONDITIONER OR HEATER WAS ACTIVATED. THE REPAIR SHOP STATED THAT ONE OF THE FUEL INJECTORS WAS LEAKING. THE DEALER REPLACED THE FUEL INJECTOR. THE FAILURE MILEAGE WAS 57,000 AND CURRENT MILEAGE WAS 59,000. UPDATED 12/31/07 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208064November 6, 2007
SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE DRIVER AND PASSENGER SIDE SEAT BELTS WERE CUT CLOSE TO THE RETRACTOR. THE DEALER REPLACED BOTH FRONT SEAT BELTS. THE CAUSE OF THE FAILURES WAS UNKNOWN. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 28,373. UPDATED 01/09/08. *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206777October 24, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 15 MPH, THE VEHICLE BECAME VERY UNSTEADY. THE FAILURE WAS ALSO NOTICED WHILE DRIVING AT ALL SPEEDS. THE CONTACT STATED THAT THE VEHICLE MADE A SEVERE CLUNKING NOISE PRIOR TO THE UPPER BALL JOINTS FAILING. THE VEHICLE IS CURRENTLY AT THE STATE INSPECTION STATION. THE UPPER CONTROL ARM WAS REPLACED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206003October 17, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WAS ON MY WAY TO WORK DRIVING MY 2002 JEEP LIBERTY WHEN I HEARD A STRANGE NOISE. I PULLED OVER TO CHECK FOR ANY VISIBLE PROBLEM. I FOUND NOTHING. I BEGAN TO DRIVER A SHORT DISTANCE WHEN I HEARD A LOUD NOISE COMING FROM THE RIGHT FRONT END. WHEN I TO PULLOVER THE VEHICLE LOST CONTROL. FORTUNATELY I WAS ABLE TO STOP THE CAR . AGAIN I STEPPED OUT OF THE CAR TO CHECK FOR A PROBLEM. ONCE AGAIN I SAW NOTHING VISIBLY WRONG. I SLOWLY MOVED THE CAR OUT OF TRAFFIC WHEN MY JEEP LUNGED FORWARD AND CAME TO A FULL STOP. WHEN I CHECKED FOR THE PROBLEM MY RIGHT FRONT WHEEL HAD FALLEN OFF. WHAT A SCARE. THIS COULD OF ENDED UP BEING A VERY TRAGIC ACCIDENT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205404October 11, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CHECK ENGINE LIGHT CAME ON AND WAS TOLD THAT THE SPARK PLUGS WERE "FOULED". REPLACED ALL SPARK PLUGS AND WITHIN ONE DAY, CHECK ENGINE LIGHT WAS BACK ON. RETURNED TO DEALERSHIP AND WAS TOLD THAT THE CAR NEEDED A NEW ENGINE GASKET. GASKET WAS REPLACED. WITHIN 10 MONTHS CHECK ENGINE LIGHT APPEARED AGAIN AND I WAS TOLD BY THE DEALERSHIP THAT THE CAR NOW NEEDS A NEW ENGINE CYLINDER. CAR HAS APPROX. 85,000 MILES AND IS USED ONLY FOR TRANSPORTATION TO AND FROM WORK - NO "OFF-ROADING" OR "TOWING". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205409October 11, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AUGUST 2006 CAR WAS SERVICED FOR DEALERSHIPS FAILURE TO CHECK REAR DIFFERENTIAL FLUID DURING SERVICE. REAR DIFFERENTIAL DAMAGED AND PARTS WERE REPLACED. TOTAL REPAIR BILL $1,800. SEPTEMBER 2007 - TRAVELING ON INTERSTATE 95 WHEN SPEEDOMETER STOPPED WORKING, CAR STARTED TO SHAKE AND CHECK ENGINE LIGHT CAME ON. IMMEDIATELY CHANGED DIRECTION AND DROVE TO DEALERSHIP. I WAS TOLD THAT THE CAR NEEDED A "WHOLE NEW REAR END" (AXEL, BEARINGS, HOUSING, GEAR KIT, CUP DRIVE, CUP DIFFERENTIAL, SPACERS, SEALS) AND THAT IT COULD HAVE COLLAPSED AT ANY TIME AND CAUSED SERIOUS INJURY. TOTAL REPAIR BILL WAS $2,600. CAR IS USED FOR TRANSPORTATION TO AND FROM WORK - NO "OFF-ROADING" OR "TOWING". MILEAGE AT TIME OF FAILURE WAS 88,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205389October 10, 2007
SERVICE BRAKES, HYDRAULIC
WHEN BRAKING, LEFT BRAKE STICKS AND JERKS VEHICLE TO THE LEFT. EXTREMELY DANGEROUS AT HIGHWAY SPEEDS. ALMOST CAUSING SEVERAL ACCIDENTS. BRAKES HAVE BEEN SERVICED SEVERAL TIMES. REPLACING ROTORS, AND PADS AT DEALERSHIP. CONDITION LESSENS AFTER BEING SERVICED BUT CONTINUALLY WORSENS OVER TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205387October 10, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AIR CONDITIONER WOULD INTERMITTENTLY BLOW WARM AIR. BROUGHT IT TO THE DEALERSHIP, SEVERAL TIMES. EVENTUALLY IT WAS FOUND TO BE THE BEARING IN THE COMPRESSOR. THE BEARING WOULD HEAT UP AND BIND, CAUSING THE CLUTCH NOT TO ENGAGE. HAD TO REPLACE THE WHOLE COMPRESSOR( $900.00). AIR CONDITIONER FINALLY BLOWS COLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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