Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10165171August 10, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE DRIVING 80 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH AN 18-WHEELER. NEITHER ONE OF THE FRONTAL AIR BAGS DEPLOYED. BOTH THE DRIVER AND PASSENGER SUFFERED BRUISING AND BACK INJURIES. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE AND A POLICE REPORT WAS TAKEN. UPDATED 09/15/06. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10165195August 10, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY POOR / SLOPPY STEERING... SERVICE STATION OBSERVED MORE THAN 1/4 INCH PLAY IN LOWER LEFT BALL JOINT AT 48,000 MILES OF MOSTLY HIGHWAY DRIVING REPAIRS NOT YET PERFORMED BUT BALL JOINT MUST BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164938August 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BOTH BALL JOINTS ON MY 2004 JEEP LIBERTY FAILED. SUV HAD LESS THAN 40000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164683August 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY 2004 JEEP LIBERTY WAS RECENTLY CHECKED FOR SEVERE STEERING NOISE AT BROWN'S JEEP DEALERSHIP IN MEDFORD NY AND I WAS ADVISED THERE WAS NOTHING WRONG WITH IT. WELL ON 8/5/06 THE FRONT PASSENGER SIDE LOWER BALL COLLAPSED WHILE OPERATING THE VEHICLE WITH MY FAMILY INSIDE CAUSING THE FRONT END TO SLAM DOWN AND I LOST FULL STEERING CONTROL. ACCORDING TO THE NHTSA SITE AS WELL AS JEEP OWNER INTERNET SITES, DAIMLER/CHRYSLER SHOULD HAVE KNOW ABOUT THIS POTENTIALLY CATASTROPHIC DEFECT AND YET DID NOTHING UNTIL A RECALL THAT IS SUPPOSEDLY BEING ISSUED IN SEPT 06'. ONE MINUTE PRIOR AND IT WOULD'VE OCCURRED AT HIGHWAY SPEED AS I HAD JUST GOTTEN OFF THE PALISADES PKWY IN NY WITH POTENTIALLY TRAGIC RESULTS TO MY FAMILY. PLEASE DO NOT OPERATE YOUR 2002-2006 JEEP LIBERTY UNTIL YOU HAVE HAD THIS SITUATION CORRECTED IMMEDIATELY! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164691August 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE DEALER AND MANUFACTURER WERE CALLED ABOUT A POSSIBLE RECALL TO BE ISSUED; NHTSA ACTION #EA06008 . THE MANUFACTURER STATED THAT THE RECALL WOULD NOT BE ISSUED UNTIL SEPTEMBER. SOON AFTERWARDS, WHILE BACKING OUT OF A PARKING SPACE TRAVELING 3 MPH ON NORMAL ROAD CONDITIONS, THE FRONT LOWER BALL JOINTS SEPARATED AND THE CONNECTIONS FELL OUT. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER DETERMINED THE BALL JOINT WOULD BE REPLACED WITH THE SAME DEFECTIVE PART AND RECOMMENDED THAT THE CONTACT CALL THE MANUFACTURER FOR FURTHER ASSISTANCE. THE MANUFACTURER WAS CONTACTED HOWEVER ADDITIONAL ASSISTANCE WAS DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164653August 6, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL FAILED DEFECTIVE GEAR SET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164301August 3, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 15MPH ACROSS THE RAILROAD TRACKS, THE LEFT FRONT LOWER BALL JOINT FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO REPLACED THE LOWER BALL JOINTS. THE MANUFACTURER WAS NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164330August 3, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE PARKING THE VEHICLE, THE BALL JOINTS FAILED WHICH MADE THE VEHICLE UN-DRIVABLE. THE VEHICLE WAS TOWED TO A SERVICE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT OBSERVED A NEWS REPORT PERTAINING TO THE PROBLEMS WITH THE VEHICLE AND CONTACTED THE MANUFACTURER AGAIN. THE MANUFACTURER OFFERED A REIMBURSEMENT FOR THE REPAIR COSTS. UPDATED 09/13/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164228August 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY HUSBAND HAD BEEN SAYING THAT THE STEERING WAS REALLY TIGHT AND WHEN YOU TURNED YOU ACTUALLY HAD TO TURN THE WHEEL TO STRAIGHTEN THE CAR BACK OUT NORMALLY THE WHEEL WILL COME BACK ON ITS ON IN ALL OTHER VEHICLES THAT WE HAVE HAD. I WAS EXITING A SHOPPING MALL PARKING LOT WHEN ALL OF THE SUDDEN IT SOUNDED AND FELT LIKE THE BOTTOM HAD FALLEN OUT OF MY JEEP. SO I STOPPED THERE IN THE MIDDLE OF THE ROAD. MY MOTHER WHO WAS WITH ME SUGGESTED THAT SHE THOUGHT I HAD A FLAT TIRE. I GOT OUT OF THE VEHICLE AND DID NOT HAVE A FLAT TIRE INSTEAD MY LOWER LEFT BALL JOINT HAD FALLEN OUT AND WAS SITTING IN THE INSIDE WHEEL WELL ON THE DRIVERS SIDE. IT WAS TOWED TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED AND REPAIRED THE FOLLOWING MONDAY. OF COURSE IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY THAT CAME WITH MY CAR SO I HAD TO PAY OUT OF POCKET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164268August 2, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL FAILED AGAIN REPLACEMENT FAILED AFTER 5415 MILES CAUGHT DURING 30K SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164266August 2, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL FAILED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164115August 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE WAS DIAGNOSED AFTER ONLY 50K MILES THAT BALL JOINTS AND SWAY BAR WAS "BAD". VEHICLE WAS IN REVERSE, GOING LESS THAN 5 MPH WHEN THE VEHICLE SUDDENLY DROPPED ON THE FRONT PASSENGER SIDE WITH A LOUD THUD AND A GRINDING. UPON OBSERVATION, THE BALL JOINT HAD COME LOOSE FROM THE WHEEL, DROPPING THE AXLE TO THE GROUND. THIS CAUSED THE WHEEL TO PUSH UP ON THE FENDER, BENDING IT OUT OF PLACE. BALL JOINT AND LOWER CONTROL ARMS WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164148August 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
HI, I WAS DRIVING ON I405 NORTH NEXT TO RIGHT MOST LANE ON 28TH APRIL IN A 2004 JEEP LIBERTY SPORT AND LOST CONTROL BECAUSE OF THE STEERING PROBLEM, WHEN I TRIED TO GAIN CONTROL THE STEERING WHEEL BECAME JAMMED AND I WASN'T ABLE TO GAIN CONTROL AND HIT THE CONCRETE DIVIDER AFTER CROSSING ALL THE LANES . I CAME TO KNOW THE BALL JOINT DEFECT AFTER READING THE RECALL NEWS OF JEEP LIBERTY VEHICLES. I PUT FORWARD 3 THEORIES BEHIND THE ACCIDENT TO THE INSURANCE COMPANY. I CLEARLY MENTIONED THEM THE STEERING WHEEL WAS JAMMED SO I DIDN'T ABLE TO STEER. THE POLICE CRUISER PUSHED MY VEHICLE TO THE BREAK DOWN LANE. THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE IS WITH THE CENTURY 21 INSURANCE COMPANY. THE 3 THEORIES I PUT I) STEERING FAILURE. II) TIRE BURST III) HIT AND RUN BY SOME OTHER VEHICLE. THE INSURANCE COMPANY IS STILL INVESTIGATING THE ACCIDENT. I GOT A REPORT FROM THEM WHERE THEY MENTIONED NOTHING WRONG WITH THE TIRES. THE THIRD OPTION POLICE REPORT TELLS NOTHING. I TOLD THE INSURANCE COMPANY TO LOOK IN TO STEERING FAILURE AS THE VEHICLE STILL WITH THEM. I HAVE NOT HEARD THE INVESTIGATION RESULT FROM THEM YET. WHEN I READ THE NEWS ARTICLE TODAY, WHICH CONFIRMS MY FIRST THEORY. MY JEEP WAS A 2004 MODEL AND HAS 26,470 MILES AT THE TIME OF ACCIDENT. I CAN PROVIDE THE JEEP COMPANY ANY INFORMATION THEY NEED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10163284July 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THAT WHILE DRIVING 10 MPH, CONTROL OF THE VEHICLE WAS LOST. SINCE THE VEHICLE WAS TRAVELING AT A LOW SPEED THE VEHICLE COULD BE STOPPED. THE SERVICE DEALER DETERMINED THAT THE FRONT BALL JOINT SEPARATED FROM THE STEERING KNUCKLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163019July 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RIGHT FRONT BALL JOINT BROKE ON MY 2004 JEEP LIBERTY. FORTUNATELY WE WERE TRAVELLING AT A SLOW SPEED. SERVICE MANAGER AT DEALER REPORTED NO CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162950July 20, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY - LOWER PASSENGER SIDE BALL JOINT BROKE WHILE IN MOTION. THIS CAUSED A CONSIDERABLE AMOUNT OF DAMAGE AND REPAIR OF THE VEHICLE AND NEARLY CAUSED MY DEATH. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10163016July 20, 2006
SUSPENSION:FRONT
1)LOUD NOISE IN THE FRONT 2) THEN A JERK OF THE CAR TO THE RIGHT 3)LOUD BANG, SOUNDED AS IF SOMETHING JUST DROPPED TO THE GROUND 4) COULD NOT CONTROL THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162713July 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE LEAVING A PARKING AREA THE BALL JOINT DROPPED OFF. NOTHING LED UP TO THIS MAJOR PROBLEM. A TOW TRUCK WAS CALLED TO DELIVER THE JEEP LIBERTY 2004 TO THE LOCAL JEEP DEALER IN WILMINGTON, NC (NEUMIRTH JEEP) DEALER STATES IT IS NOT A WARRANTY ITEM. WE WILL PURSUE LEGAL ACTION IF NECESSARY. A VERY DANGEROUS CRASH COULD HAVE HAPPENED IF IT WAS ON A MAJOR HIGHWAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162767July 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON SUNDAY MORNING, I NOTICED THAT THE CAR WAS PULLING ODDLY TO THE LEFT. WHILE DRIVING HOME FROM DINNER IN THE EVENING, I STOPPED AT A STORE AND WHEN LEAVING HEARD A LOUD THUMP AND SCRAPING NOISE. THE RIGHT PASSENGER SIDE TIRE WAS RUBBING UP AGAINST THE STEERING WELL. A TOW TRUCK WAS CALLED TO TOW THE VEHICLE TO THE LOCAL JEEP DEALER AND IN THE PROCESS HE MENTIONED THAT THIS WAS A BALL JOINT ISSUE. IN SPEAKING WITH THE DEALERSHIP TODAY, THEY HAVE DETERMINED THAT THIS WAS A FAILURE OF THE RIGHT BALL JOINT WHICH CAUSED SEPARATION FROM THE STEERING COLUMN. THIS VEHICLE HAS ONLY 41,000 MILES ON IT. THE VEHICLE HAS NOT YET BEEN FIXED BUT IT HAS BEEN RECOMMENDED THAT BOTH THE RIGHT AND LEFT BALL JOINTS BE REPLACED IN THE CAR. THIS VEHICLE IS 5,000 MILES FROM FACTORY WARRANTY AND THEREFORE I'M TOLD THAT THIS WILL NOT BE COVERED BY THE MANUFACTURER. IT WAS ALSO MENTIONED TO ME THAT A RECALL WAS CONDUCTED FOR THE 2002 AND 2003 MODELS OF THIS SAME VEHICLE BUT NOTHING FOR 2004. CHRYSLER IS STILL INVESTIGATING THE SITUATION WITH THE DEALER BUT THEY HAVE ALREADY TOLD ME THAT THIS WAS NOT AN ISSUE THAT I COULD HAVE PREVENTED AND WAS NOT CAUSED BY NORMAL WEAR AND TEAR. WE WERE 5 MINUTES FROM GETTING ON THE HIGHWAY WHERE, IF THIS FAILURE HAD OCCURRED AT THAT HIGH RATE OF SPEED, WOULD HAVE CAUSED A RATHER MAJOR INCIDENT. CHRYSLER, AT BEST, HAS TOLD ME THAT THEY WILL INVESTIGATE WITH THE DEALER FURTHER BUT THAT THEY ARE NOT FULLY LIABLE BECAUSE THIS VEHICLE IS OUTSIDE OF THE MANUFACTURER'S WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162692July 17, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DROPPED KIDS AT THE MOVIES AFTER TRAVELING ON THE SAW MILL PARKWAY AT 50 MPH. WENT TO A SHOPPING PLAZA AND PARKED. RETURNED AN HOUR AND A HALF LATER AND WHEN I TRIED TO PUT MY JEEP LIBERTY IN REVERSE AND MOVE OUT FROM THE SPOT MY FRONT DRIVERS SIDE WHEEL FELL FORWARD WHILE MAKING A VERY LOUD GRINDING SOUND AT THE SAME TIME. I HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP AND THE TOW TRUCK OPERATOR SAID HE SEES A LOT OF THIS WITH THE 2003 AND 2004 JEEP LIBERTY'S. SINCE I AM UNDER WARRANTY THEY ARE FIXING THE PROBLEM. I INVESTIGATED THIS ONLINE AND THERE HAS BEEN RECALLS ON THE 2002 AND 2003 JEEP LIBERTY'S BUT NOTHING ON THE 2004'S. I FOUND A SITE ONLINE WHERE PEOPLE HAVE HAD THE VERY SAME PROBLEM. JUST BY TYPING IN THE SEARCH BOX "PROBLEMS WITH 2004 JEEP LIBERTY'S." MY CONCERN IS THAT THERE MAY BE PEOPLE DRIVING THIS MODEL AND MAY HAVE A WHEEL COME OFF. I WAS LUCKY SINCE MINE OCCURRED AFTER I PARKED. THE DEALER CALLED ME TODAY AND SAID MY JEEP IS READY TO BE PICKED UP AND THAT THE BALL JOINT AND THE AXLE WAS REPLACED AND THAT I SHOULDN'T WORRY BECAUSE THEY REPLACED IT WITH AN UPDATED BALL JOINT -- THE BEST THAT THEY HAVE AND THE SAME TYPE THAT WAS USED ON THE RECALLS FOR THE 2002'S AND 2003'S. SO I GUESS THEY WILL REPLACE IF THE WARRANTY IS STILL VALID AND IF NOT, PEOPLE WILL HAVE TO PAY OUT OF POCKET. I WANT TO KNOW WHY THEY ARE NOT PUTTING INTO PLACE A RECALL FOR THE OWNERS OF 2004 VEHICLES? SOMEONE MAY BE SERIOUSLY INJURED OR EVEN KILLED DUE TO LACK OF KNOWLEDGE OF THIS FAULTY BALL JOINT PROBLEM. AS A RESULT OF THE BALL JOINT BREAKING - THE AXLE BROKE AND THE BRAKE LINE WAS PUNCTURED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty