Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10344107July 19, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
02 JEEP LIBERTY WINDOW REGULATOR. THIS IS THE 2ND TIME THIS HAS HAPPENED TO MY VEHICLE AND BASED ON THE FORUMS I HAVE SEARCHED IT HAS HAPPENED TO 1000'S OF PEOPLE. THIS COULD BE A POTENTIAL SAFETY PROBLEM AS THE WINDOW JUST COMES DOWN ON IT'S OWN WHEN THE CHEAP PLASTIC PART BREAKS INSIDE. IF A CHILD WERE NEXT TO THE WINDOW, THEY COULD UNBUCKLE SEAT AND POSSIBLY GET OUTSIDE VEHICLE. IN WHICH CASE THEY COULD BE HIT OR THE PARENT COULD BE DISTRACTED AND WRECK WHILE TRYING TO GET CHILD BACK TO SAFETY. THERE IS NO WARNING THIS IS GOING TO HAPPEN AND ALL JEEP WOULD NEED TO DO IS REPLACE THE PART WITH A METAL PART AND NOT CHEAP PLASTIC. I DO NOT KNOW OF ANY CASES BUT WOULD IT NOT BE BETTER TO TRY AN FIX THIS PROBLEM BEFORE WE HAVE A TRAGEDY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342156July 9, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
2002 JEEP LIBERTY. KEY DIFFICULT TO TURN AND ENGAGE STARTER. ONCE STARTED KEY CAN EASILY FALL OUT OF IGNITION WITH CAR MOVING DOWN THE ROAD! BY SEARCHING THE INTERNET I SEE THIS IS A VERY COMMON PROBLEM WITH JEEP IGNITIONS. WHERE IS THE RECALL?? OBVIOUSLY A MANUFACTURING DEFECT AND DANGEROUS SAFETY ITEM! THIS OCCURS ALMOST ON A DAILY BASIS. AM WAITING FOR THE TIME WHEN EVEN FIDDLING WITH KEY 20 MINUTES AND IT STILL WON'T START OR TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342057July 8, 2010
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES. WHILE DRIVING APPROXIMATELY 77 MPH THE CONTACT COULD SEE DEBRIS FLYING FROM THE REAR PASSENGER SIDE WHEEL WELL. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND THE ENTIRE REAR PASSENGER SIDE FENDER WAS MISSING AS WELL AS VARIOUS OTHER PIECES OF THE WHEEL WELL. AFTER DRIVING APPROXIMATELY 50 MPH FOR ANOTHER MILE MORE DEBRIS WAS COMING FROM THE SAME WHEEL WELL. WHEN THE CONTACT DROVE ONTO THE EMERGENCY LANE A SECOND TIME, HE OBSERVED THAT THE REAR QUARTER PANEL WAS TORN. UPON EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE WAS COMPLETELY SHREDDED OF ALL ITS RUBBER. THE TIRE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE TREAD SEPARATION. THE FAILURE AND CURRENT MILEAGES WERE 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341895July 7, 2010
SUSPENSION
I HAVE BEEN TRYING TO RECEIVE A REIMBURSEMENT FROM MY '02 JEEP LIBERTY FOR RECALLED UPPER BALL JOINTS THAT WE HAD ALREADY REPLACED. I HAVE A RECEIPT FOR A "CASH SALE" BUT THEY WILL NOT ACCEPT IT. DEALERSHIP IS CLOSED. EVERY TIME I TRY TO CALL YOUR NUMBER TO FILE A COMPLAINT, I'M PUT ON HOLD FOR 5 MINUTES THEN THE CONNECTION IS BROKEN. I HAVE TRIED 3 TIMES TODAY. PLEASE ADVISE HOW I'M TO FILE THIS COMPLAINT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341302July 3, 2010
SEAT BELTS, AIR BAGS
THE SEAT BELT BUCKLE ON MY 2002 JEEP LIBERTY STARTED GETTING STUCK IN THE UNLATCH POSITION ABOUT THREE MONTHS AGO WHICH MEANS I HAVE TO DIG IT OUT IN ORDER TO BELT MYSELF IN, AND IT DOESN'T ALWAYS WORK. DUE TO MY UNEMPLOYMENT, WE TRIED TAKING A BELT FROM THE BACK SEAT AND USING IT IN FRONT BUT NOW MY AIR BAG LIGHT WON'T GO OFF. THIS SEEMS VERY UNSAFE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340419June 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THE REAR DRIVER SIDE POWER WINDOW FAILED. THE DEALER ADVISED HE WAS AWARE OF THE FAILURE AND THE WINDOW REGULATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340060June 24, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO SAFETY RECALL J17 FRONT SUSPENSION UPPER CONTROL ARM BALL JOINTS. CONSUMER EXPRESSES HE HAS MADE 3 APPOINTMENTS WITH DEALER AND THEY HAVE CANCELED ALL THREE *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340077June 23, 2010
ENGINE AND ENGINE COOLING:ENGINE
2002 JEEP LIBERTY. LETTER FROM CONGRESSMAN BISHOP ON BEHALF OF CONSTITUENT, RE HER WARRANTY WITH CHRYSLER *TGW THE CONSUMER STATED THE VEHICLE HAS A CASTING FLAW FOR THE CYLINDER HEAD IN THE ENGINE. ACCORDING TO THE MECHANICS FINDINGS; THE TWO INTAKE VALVE LIFTER HOUSINGS OF THE HEAD HAD BROKEN IN HALF. THE LIFTER CAME OUT OF THE HEAD AND THE CAM JOURNAL LOBE WAS SCORED AND GROOVED. THE CONSUMER IS REQUESTING THAT CHRYSLER PROVIDE COVERAGE FOR THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339606June 22, 2010
EXTERIOR LIGHTING
HEAD LIGHTS (2002 JEEP LIBERTY )BLINK ON AND OFF BY THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336535June 15, 2010
STEERING
I RECEIVED SAFETY RECALL J17 FOR MY 2002 JEEP LIBERTY. I CONTACTED THE DEALER ON 4-16-10, BUT WAS TOLD THE DEALER HAD NO PARTS AND I SHOULD CALL BACK IN ONE WEEK. I CALLED 4-23-10 AND WAS TOLD ONLY ONE PART WAS BEING SHIPPED PER WEEK BY THE MANUFACTURER. THE DEALER TOOK NAME AND PHONE AND SAID THEY WOULD CALL. TO DATE, I HAVE NOT BEEN CALLED, BUT I NOTICED I HAVE A NOISE COMING FROM THE FRONT-END OF MY JEEP WHEN THE WHEEL IS TURNED. I DON'T KNOW IF THIS IS RELATED TO THE RECALL, BUT IN ANY EVENT, I CANNOT BELIEVE CHRYSLER IS SHIPPING PARTS FOR ONLY ONE VEHICLE PER WEEK TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336071June 13, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 JEEP LIBERTY WINDOW REAR DRIVER SIDE FALLING DOWN AND WILL NOT COME BACK UP. HAVE REPLACED THE REGULATOR IN 2007 AND 2009. NOW I WILL HAVE TO REPLACE AGAIN. THIS IS A DEFECT AND SAFETY ISSUE. SOMEONE CAN GET RIGHT INTO YOUR CAR IF YOU CAN NOT GET THIS FIXED RIGHT AWAY. I HAVE ALSO HAD TO REPLACE THE REAR PASSENGER WINDOW REGULATOR IN 2008. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS ON THE INTERNET. THIS HAS BEEN GOING ON FOR SEVERAL YEARS WITH THE LIBERTY. CHRYSLER SHOULD FIX THIS FOR FREE AND NOT MAKE THE CUSTOMER PAY FOR A DEFECT. DOES SOMEONE HAVE TO GET KILLED IN A ROBBERY OR SOMETHING BEFORE THIS ISSUE IS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335267June 8, 2010
ENGINE AND ENGINE COOLING
2002 JEEP LIBERTY LIMITED EDITION VALVE SPRING PROBLEM. ALL OF SUDDEN LOOSING POWER STEERING AND WITH LUCK PULLED OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335346June 8, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT) IN APRIL 2010. THE CONTACT SECURED AN APPOINTMENT WITH THE DEALER FOR APRIL 20, 2010. THE VEHICLE WAS TAKEN TO THE DEALER EARLY THE MORNING OF APRIL 20TH AND WHEN HE RETURNED TO TAKE POSSESSION OF THE VEHICLE, THE DEALER INFORMED HIM THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THIS INFORMATION AND ADVISED THE CONTACT THAT HE WOULD BE NOTIFIED WHEN THE PARTS BECAME AVAILABLE. MOST RECENTLY, THE CONTACT STILL WAS NOT NOTIFIED AND WHEN CONTACTING THE MANUFACTURER A SECOND TIME, THEY WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WERE APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332465May 27, 2010
SEAT BELTS
UPDATE TO ODI 10135119, PREVIOUS ISSUE WAS DRIVERS FRONT SEAT BELT. CURRENT ISSUE IS FRONT PASSENGER SEATBELT. IT IS NOT WORKING. THE FEMALE END IS STUCK IN THE IN POSITION AND WILL NOT RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332480May 27, 2010
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE A SAFETY RECALL ON MY 2002 JEEP LIBERTY (SAFETY RECALL J17 FRONT SUSPENSION UPPER BALL JOINTS). WHEN I CALLED JEFF WYLER DODGE/JEEP IN FT. THOMAS KY, I WAS TOLD THAT THEY WERE RECEIVING ONLY ONE RECALL REPAIR KIT PER WEEK AND THAT I WOULD BE # 30 ON THE LIST. THAT MEANS THAT MY SON HAS TO DRIVE THE CAR FOR OVER FOUR MONTHS ON A RECALLED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331448May 20, 2010
SUSPENSION:FRONT:CONTROL ARM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY LIMITED. WHILE DRIVING AT LOW SPEEDS OF 5 MPH INTO A PARKING LOT, THE DRIVERS SIDE UPPER CONTROL ARM FRACTURED FROM ITS SOCKET AND CAUSED THE TIRE TO COLLAPSE OUTWARD. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE MECHANIC REPLACED THE UPPER CONTROL ARM AND REALIGNED THE FRONT END. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V119000 (SUSPENSION: FRONT: CONTROL ARM) BUT WAS UNABLE TO CONFIRM IF HER VEHICLE WAS INCLUDED WITH THE RECALL. THE FAILURE MILEAGE WAS 95,676 AND THE CURRENT WAS 95,776.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331253May 19, 2010
SUSPENSION:FRONT
CHRYSLER HAS TAKEN OVER A MONTH AND STILL DOES NOT HAVE MY RECALL PART THAT CAN CAUSE THE BALL JOINTS TO SEPARATE WHILE DRIVING. THE PARTS MAY BE AT THE DEALERSHIP BY MID JUNE. I AM 6 MONTHS PREGNANT AND AM VERY CONCERNED ABOUT DRIVING THIS VEHICLE. I CALLED CUSTOMER SERVICE AND THEY HAD NO ANSWER AND NO SYMPATHY. I ORIGINALLY TOOK MY CAR TO DEALER IN MID APRIL. I THINK AN EXPECTANT MOTHER SHOULD BE PRIORITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331017May 18, 2010
SUSPENSION:FRONT
RECEIVED SAFETY RECALL NOTICE ON APRIL 20, 2010, AND DEALER IS UNABLE TO GET PARTS TO FIX THE PROBLEM UNTIL JULY OR AUGUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330062May 12, 2010
SUSPENSION:FRONT
WHILE INSPECTING FRONT BRAKE PADS NOTICED RUBBER BOOTS ON LOWER AND UPPER BALL JOINTS WERE COMPLETELY DETERIORATED (DRY ROTTED). THIS IS A 2002 LIBERTY 4X4 RENEGADE WITH 37000 MILES HIGHWAY DRIVING ONLY. LOWER BALL JOINT WAS COVERED BY RECALL AT DEALER . UPPER CONTROL ARM /BALL JOINT (ASSEMBLY) IS COVERED IN SO CALLED SALT BELT STATES ,BUT NOT HERE IN TEXAS . THE RUBBER BOOTS (SEALS) APPEAR TO BE MADE WITH DEFECTIVE MATERIAL THAT CANNOT WITHSTAND ANY ENVIRONMENT. APR 09,2009/RECALL ID#65314 SHOULD COVER ALL JEEP LIBERTY VEHICLES IN ALL STATES. THIS IS TRULY A DANGEROUS LIFE THREATENING DEFECT THAT NEEDS TO BE FIXED BY JEEP DEALERS AT COMPANY COST IMMEDIATELY TO SAVE LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329939May 11, 2010
STRUCTURE:FRAME AND MEMBERS
JEEP LIBERTY 2002 / THERE WAS A RECALL ON THE BALL JOINTS. THE DEALERSHIP IS TELLING ME THE BALL JOINTS ARE BAD AFTER ONLY 25,000 MILES AFTER THE DEALERSHIP DID THE RECALL REPAIR. BALL JOINTS TYPICALLY LAST SOMEWHERE NEAR 100,000 MILES. THE CAR IS DRIVEN ON THE HIGHWAY IN FLORIDA ABOUT 8,000 MILES A YEAR (NO OFF ROAD AT ALL). I FEEL THE RECALL REPAIR WAS SUBPAR AND WANT THE BALL JOINTS REPAIRED BY JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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