Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10437868November 30, 2011
WHEELS:LUGS/NUTS/BOLTS/STUDS, WHEELS
THE WHEEL LUG BOLTS, ALL FIVE, ON THE FRONT RIGHT WHEEL HAVE SHEARED OFF AT THE WHEEL HUB. I HAVE THREE OF THE LUG BOLTS (FOR METALLUGICAL ANALYSIS) AND PICTURES OF THE VEHICLE POSITION AT THE TIME OF FAILURE. APPARENTLY TWO OF THE OTHER LUG BOLTS HAD FAILED EARLIER AND DROPPED FROM THE VEHICLE. HAD THIS FINAL FAILURE OCCURRED AT A HIGHER RATE OF SPEED THAN 1 MPH, THE RESULTS WOULD HAVE BEEN DISASTROUS. I DO NOT FEEL THAT A FAILURE SUCH AS THIS IS NORMAL FOR ~114,000 MILES ON A 10 YEAR OLD VEHICLE AND SUSPECT THAT IT MAY BE THE RESULT OF SUBSTANDARD MATERIAL. I HAVE ELECTRONIC PICTURES THAT I CAN SUBMIT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434783November 7, 2011
SUSPENSION
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT BOTH UPPER CONTROL ARMS ON THE FRONT DRIVER AND PASSENGER SIDES FRACTURED AT VERY LOW SPEEDS. THE CONTACT ORDERED THE PARTS NEEDED FOR REPAIRS AND REPLACED BOTH UPPER CONTROL ARMS. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V119000 (SUSPENSION:FRONT:CONTROL ARM) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CONTACT STATED THAT THE UPPER CONTROL ARM FAILED DUE TO A BALL JOINT FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434328November 5, 2011
ENGINE AND ENGINE COOLING
WITHOUT WARNING, THE JEEP STALLED AND HAS CATASTROPHIC ENGINE FAILURE. THE ENGINE IS NOT SALVAGEABLE AND HAS TO BE REPLACED. THERE WERE NO WARNING SIGNS, NO CHECK ENGINE LIGHTS OR OIL PRESSURE WARNINGS. THE OIL IS CHANGED REGULARLY AND THE VEHICLE HAS BEEN WELL MAINTAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434160November 3, 2011
ENGINE AND ENGINE COOLING, AIR BAGS, SEAT BELTS
AUGUST 08, BOUGHT MY 02 LIBERTY. TOOK ABOUT 1.5 YEARS TO DRIVE IT BECAUSE OF AN ACCIDENT - THAT'S WHY I BOUGHT THE LIBERTY. ABOUT 1 YEAR LATER THE IDLE AIR CONTROL VALVE WENT OUT, HAD TO REPLACE IT. THERE'S BEEN OTHER, MINOR THINGS, LIKE WHEN ACCELERATING, FEELS LIKE SOMEONE BUMPED INTO ME. SOMETIMES ARE WORSE THAN OTHERS. OFTEN FEEL A "VIBRATION." WITHIN MONTHS OF BEING 1 YEAR OF REPLACING THE IAV, BEGAN TO GET EXTREMELY BAD GAS MILEAGE - ABOUT 187M TO A TANK. NOT SURE WHY. REPLACED THE SPARK PLUGS, DID A LOF, INSPECTION, ETC.. ALMOST EXACTLY 1 YEAR FROM REPLACING THE IAV, CHECK ENGINE LIGHT CAME ON. WAS ON FOR 1-1.5 DAYS. I DECIDED NOT USE IT UNTIL I COULD GET IT TO THE MECHANIC. NEXT MORNING, WAS GOING TO THE STORE & THE LIGHT WAS OFF! BUT WHEN I PULLED INTO A PARKING SPACE, IT DIED. THIS SORT OF THINGS HAPPENED BEFORE, DB CLUSTER BEING "FAULTY." OTHER THINGS [VACUUM SEAL LEAK, ETC] NEVER PROMPTED THE LIGHTS ON. HAD TO REPLACE THE IAV AGAIN & IT RAN FINE. RECENTLY, BEEN GETTING THAT "KICKING" FEELING & LIKE MY CAR IS RUNNING "ROUGH". TODAY, I NOTICED THE AIRBAG LIGHT WAS STUCK ON. CHECKED THE MANUAL, IT SAID TO HAVE THE AIRBAG SYSTEM CHECKED. I WAS NERVOUS ABOUT DRIVING - HAD AN ODD FEELING THE AIRBAG WOULD DEPLOY - MOVED MY SEAT BACK JUST IN CASE. SINCE THE ACCIDENT, I GET ANXIETY OVER THESE THINGS. LUCKILY, NO DEPLOYMENT. GOT IT HOME, TURNED IT OFF, WAITED, TURNED IT ON, WAITED A FEW SECONDS AND THE LIGHT TURNED OFF THIS TIME. WENT STRAIGHT TO MY COMPUTER ONLY TO FIND THESE RECALLS AND INVESTIGATIONS - ONE BEING THE STEERING - LAST WEEK HAD A NERVE-WRACKING EXPERIENCE, MY CAR BEGAN TO SWERVE TURNING LEFT ONTO THE FREEWAY, IT WAS RAINING, SO, I SLOWLY MERGED. WASN'T UNTIL IT STRAIGHTENED OUT THAT IT BEGAN TO SWERVE, ALMOST LIKE LOSING CONTROL, DIDN'T FEEL LIKE A "SLIP." BUT I JUST ASSUMED IT WAS. ALSO, THE SEAT BELTS DON'T SEEM TO STAY CLICK IN AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430222October 14, 2011
STEERING
I WAS LEAVING WORK, AND DROVE OUT OF THE DRIVEWAY ONTO THE ROAD. THE CAR STARTED A DRAGGING SOUND AND I COULD NOT GO, SO I STOPPED AND GOT OUT TO SEE THAT MY FRONT DRIVERS TIRE WAS SITTING SIDEWAYS. IT HAD BROKE AWAY FROM THE CONTROL ARM. I WAS LUCKY TO HAVE AAA, BUT WHEN HE CAME, HE WAS NOT EVEN SURE IF HE COULD GET IT LOADED ON THE FLATBED. HE DID THOUGH SOMEHOW. THE NEXT MORNING I LOOKED ONLINE TO CHECK FOR RECALLS ON THESE CONTROL ARMS. THERE WAS ONE LISTED FOR MY STATE FOR THE CONTROL ARMS. IT WAS FOR ABOUT 42,000 JEEP LIBERTY'S (2002-2003) MODELS. I CALLED DAIMLER CHRYSLER AND ASKED WHY I DID NOT GET A RECALL NOTICE AND THE CUSTOMER SERVICE REPRESENTATIVE TOLD ME THE RECALL DID NOT INCLUDE MY VIN NUMBER. WELL IT SHOULD HAVE. OBVIOUSLY I COULD HAVE BEEN KILLED IF I WAS DRIVING ON THE HIGHWAY LIKE THE DAY BEFORE DOING 65MPH. IF THE CONTROL ARM WOULD HAVE BROKE. ALL I CAN SAY IS I HAVE A GUARDIAN ANGEL. I WANT OTHER JEEP LIBERTY OWNERS TO KNOW THAT THIS COULD HAPPEN TO THEM. THEY REALLY SHOULD GET THEIR CONTROL ARMS CHECKED. MY COST TO REPAIR (INCLUDING ALIGNMENT) AROUND $500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429475October 11, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE PARKED, THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC STATED THAT THE POWER WINDOW ASSEMBLY WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE WINDOW. IN ADDITION, THE CONTACT STATED THAT WHEN THE REAR LIFT GATE WAS UNLOCKED ELECTRONICALLY, IT WOULD THEN AUTOMATICALLY LOCK INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429290October 10, 2011
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CHRYSLER HAS ISSUED A RECALL FOR THE 2002 JEEP LIBERTY REGARDING THE UPPER CONTROL ARM FAILURE. THIS FAILURE IS DUE TO FAILURE OF THE BALL JOINT SEAL ALLOWING CONTAMINANTS TO EVENTUALLY CAUSE THE BALL JOINT TO FAIL. THE RECALL NOTICE #J17 RECALL ID# 09V119000 ONLY INCLUDES VEHICLES SUBJECT TO CORROSION FROM ROAD SALTS IN THE NORTHEAST. I OWN A 2002 JEEP LIBERTY AND HAVE NOTICED THAT BOTH THE JOINTS ON THE UPPER BALL JOINT OF THE CONTROL ARM HAVE FAILED (SPLIT) AND AS RESULT HAVE ALLOWED CONTAMINANTS TO ENTER THE BALL JOINT RESULTING IN ITS REPLACEMENT. I FEEL THESE VEHICLES NEED TO BE COVERED UNDER THE RECALL NOTICE #J17 FOR THE SAME REASON. IT IS A "SAFETY ISSUE" AND HAS NOTHING TO DO WITH BEING WORN. THERE IS A DEFECT IN THE MANUFACTURING PROCESS FOR IF THERE WASN'T THE RUBBER SEAL AROUND THE BALL JOINT WOULD NOT HAVE SPLIT. FOR THE SPLIT ON THE RUBBER BALL JOINT SEAL TO BE NOTICED, A PERSON HAS TO LOOK REALLY CLOSE AT IT. I NOTICED MINE BECAUSE I WAS CHANGING OUT MY FRONT BRAKE PADS AND DID A CLOSE UP INSPECTION. THIS IS OF CONCERN TO NOT ONLY ME, BUT I AM SURE A LOT OF THE OTHER JEEP LIBERTY OWNERS WHO HAVE HAD THEIR VEHICLES FRONT END DROP OUT FROM UNDER THEM WHEN THEY WERE DRIVING. I LIVE IN GEORGIA AND DO TRAVEL TO THE NORTHEAST FROM TIME TO TIME AND ALSO TRAVEL SOUTH TO FLORIDA FROM TIME TO TIME. MY CONCERN IS THIS: BOTH SEALS FAILED ON THE BALL JOINTS. BOTH BALL JOINTS ARE SUBJECTED TO ELEMENTS SIMILAR TO THOSE OF THE VEHICLES IN THE NORTHEAST EVEN MORE SO WHILE ALONG THE COAST OF FLORIDA. THERE HAVE BEEN NUMEROUS BALL JOINT FAILURES ON JEEP LIBERTIES IN GEORGIA AND FLA FOR THE SAME REASON THERE HAVE BEEN BALL JOINT FAILURES ON JEEP LIBERTIES IN THE NORTHEAST. A RESPONSE REGARDING THIS MATTER WOULD BE GREATLY APPRECIATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429164October 8, 2011
AIR BAGS
AFTER SEEING MULTIPLE STORIES REGARDING THE AIRBAGS IN JEEP LIBERTIES RANDOMLY GOING OFF, I NOTICED THAT MOST OF THE INCIDENTS OCCURRED AFTER THE OWNERS MENTIONED SEEING THE AIRBAG LIGHT ON DASHBOARD GOING ON OFF PERIODICALLY. *TR ALTHOUGH THE AIRBAGS IN OUR JEEP LIBERTY HAVE NOT GONE OFF UNEXPECTEDLY, WE HAVE BEEN EXPERIENCING THE AIRBAG WARNING LIGHT GOING ON AND OFF FOR AT LEAST A YEAR. WHEN BROUGHT INTO DEALERSHIP THEY COULD NOT EXPLAIN WHY LIGHT WAS GOING ON AND OFF. I AM CONCERNED ABOUT DRIVING THIS JEEP LIBERTY WITH THE POTENTIAL THAT IT COULD GO OFF. I FIGURED NOTIFYING THE SAFETY COMMISSION WAS THE BEST THING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428377October 3, 2011
ENGINE AND ENGINE COOLING
I HAVE A 2002 JEEP LIBERTY. CHANGE OIL EVERY 3000 MILES. VALVE SEAT SHATTERED. ZERO COMPRESSION IN #2 CYLINDER. I CHECKED ON LINE AND THERE IS A LOT OF OTHER PEOPLE WITH THE SAME PROBLEM. WHAT ARE YOU GOING TO DO ABOUT IT? I LOVED MY JEEP SO MUCH WE WERE GOING TO BUY ANOTHER ONE. NOW I'M HAVING SECOND THOUGHTS ABOUT BUYING YOUR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428159October 1, 2011
ENGINE AND ENGINE COOLING
CAUSE: SEAT GOT LOOSE GOT JAMMED IN THE VALVE AND BUSTED THE PISTON, EFFECT: ENGINE CHOKES OUT. WONT IDLE. MISFIRES. PULLED NO CODES. I HAVE FOUND THIS AND BROKEN VALVE SPRINGS ARE AN EXTREMELY COMMON FLAW IN JEEPS 2002-5. IN 2006 CHRYSLER CHANGED THE INTAKE PARTS FOR IT AND NEVER NOTIFIED THE PUBLIC AS TO THE REASON. THE REPLACEMENT PARTS ARE LISTED AS BEING ABLE TO BE BOUGHT REBUILT OR NEW, HOWEVER YOU CANNOT FIND ANY REBUILT ONES. REASON BEING YOU WOULD HAVE THE SAME PROBLEM BECAUSE ITS DEFECTIVE. THIS SHOULD HAVE BEEN RECALLED. NO DEATHS=NO RECALL -[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427884September 29, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THE REAR DRIVERS SIDE WINDOW DROPPED INSIDE THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE WINDOW REGULATOR CABLE FRACTURED. THE TECHNICIAN STATED THE WINDOW REGULATOR ASSEMBLY AND THE POWER WINDOW MOTOR HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE OCCURRED A SECOND TIME TO THE REAR DRIVERS SIDE WINDOW AND THE REAR PASSENGER SIDE WINDOW. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426836September 22, 2011
VISIBILITY
RIGHT REAR WINDOW REGULATOR FAILED AND WINDOW FELL INTO THE DOOR. AFTER PART WAS REPLACED BY DEALER, SAME WINDOW REGULATOR FAILED 16 MONTHS LATER. THIS WINDOW IS NEXT TO MY 4 YEARS OLD CAR SEAT AND IS NEVER OPENED. FOR ME, THIS IS A SAFETY ISSUE. THOUSANDS OF IDENTICAL COMPLAINTS CAN BE FOUND ON VARIOUS SITES. JEEP IS AWARE OF THE ISSUE AND REFUSES TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425533September 15, 2011
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
WHILE THE HEADLIGHTS ARE ON IN MY 2002 JEEP LIBERTY THEY RANDOMLY FLICKER OFF AND ON. IT'S NOT JUST ONE QUICK CLICK OFF AND ON, BUT IT IS ALWAYS A RANDOM, NUMEROUS PATTERN OF FAST CLICKS OFF AND ON. FURTHERMORE, YOU CAN NOT FORCE THE REPLICATION. THIS IS A HUGE SAFETY HAZARD. SOMETIMES A CAR TURNING LEFT IN FRONT OF ME THINKS I'M SIGNALING THEM TO GO AHEAD IN FRONT OF ME. OTHER TIMES AT NIGHT, THE LIGHTS JUST GO OFF FOR A FEW SECONDS AND YOU ARE DRIVING BLIND. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425114September 12, 2011
ENGINE AND ENGINE COOLING
NEEDS NEW ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423805September 5, 2011
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
KEY WOULD NOT TURN ON CAR. OPENED UP STEERING COLUMN TO FIND SMALL ROD THAT PUSHES BUTTON ON IGNITION WAS BROKEN. JEEP DEALERSHIP SAYS CANNOT REPLACE ROD HAS TO REPLACE ENTIRE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421420August 25, 2011
AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
AIR BAGS DIDNT WORK ,REAR TIRE DRIVER SIDE BLEW QUESTION STEERING? *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10418346August 10, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD VIOLENTLY JERK AND THE ENGINE WOULD MAKE A KNOCKING SOUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE THE FIRST TWO TIMES IT WAS TAKEN IN. WHEN THE VEHICLE WAS TAKEN IN FOR A THIRD TIME, THE DEALER STATED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED.THE FAILURE MILEAGE WAS UNKNOWN AND CURRENT MILEAGE WAS 71,996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416516August 1, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING, THE HEADLIGHTS WOULD TURN OFF SPORADICALLY WITH OUT ANY WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416488August 1, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE ENGINE RUCKER ARM HAD DETACHED FROM THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415534July 28, 2011
SUSPENSION:REAR
THE REAR OF THE MY 2002 JEEP LIBERTY BEGAN BOUNCING SO I TOOK IT TO MY MECHANIC. HE SAID THE JEEP BODY HAD SEPARATED IN THE BACK AND I NEEDED A NEW BALL JOINT MOUNTING PLATE AND CONTROL ARM ASSEMBLY AND THAT THE CAR WAS UNSAFE TO DRIVE. THE BALL JOINT MOUNTING PLATE AND UPPER CONTROL ARM ASSEMBLY WERE ORDERED JUNE 16, 2011. MECHANIC WAS TOLD THE BALL JOINT MOUNTING PLATE (PART #52128586AA) IS ON "NATIONAL BACKORDER" AND ,AS OF 7/25/11, THERE ARE 66 CUSTOMERS WAITING FOR THIS PART. JEEP CUSTOMER SERVICE SAID ON 7/28/11 THAT THEY ARE "TRYING TO FIND OUT IF THIS PART IS BEING MADE" BECAUSE "NOBODY SEEMS TO HAVE THIS PART." SO THE JEEP IS UNSAFE DUE TO REAR BALL JOINT FAILURE AND I HAVE HAD NO CAR SINCE JUNE 16, 2011 AND IT IS NOW JULY 28, 2011. NOTE: THERE WAS A NATIONAL SAFETY RECALL FOR 2002 JEEP LIBERTY DUE TO FRONT BALL JOINT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty