Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10472008August 23, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN ALIGNMENT, WHO NOTIFIED HIM THAT THE UPPER BALL JOINT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). THE CURRENT AND FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472044August 23, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WAS DRIVING HOME AND NOTICED MY WINDOW FOR NO REASON FELL DOWN. THE JEEP WAS BOUGHT NEW BY US IN 2002. THE BACK SEATS OR WINDOWS HAVE BEEN RARELY USED. WE USE AIR AND HEAT, SO WITH THE EXCEPTION OF THE DRIVER'S WINDOW, WE HAVE HARDLY ROLLED DOWN THE OTHER WINDOWS. I DID RESEARCH ABOUT THE FALLING DOWN ON THE JEEP WINDOWS. I LEARNED CHRYSLER KNEW SINCE 2002 ABOUT THE DEFECTIVE WINDOWS. THEY FINALLY RECALLED BACK SOME OF THE 2006 AND 2007 JEEPS. I CALLED THEM AND THEY DO NOT SEEM CONCERNED ABOUT THE DANGER THIS COULD CAUSE. I FEEL BECAUSE OF THE LITTLE USE OF THE WINDOW IS WHY WE HAVE NOT HAD THE PROBLEMS SEVERAL HAVE HAD. THEY THEN PROCEED TO CHARGE YOU $500. TO REPAIR THE WINDOW WITH THE SAME KIND OF PART THAT WILL BREAK AGAIN. THIS HAS HAPPENED TO SEVERAL PEOPLE. I ASKED CHRYSLER ABOUT THIS PART, THEY CONFESS JUST RECENTLY THEY HAVE CHANGED THE PART TO WORK. I SEE THE DANGER THIS COULD BE IF HAULING A YOUNG CHILD. EVEN THOUGH A CHILD IS TO BE IN A CHILD SEAT, THEY SOMETIMES CAN GET OUT. IF DRIVING DOWN THE ROAD AND THE WINDOW JUST DROPS, A CHILD COULD FALL OUT. IN A WRECK THIS COULD ENDANGER ANYONE. ALL THE WINDOWS IN THE JEEP HAVE A PROBLEM OF BREAKING FOR NO REASON, BUT MOSTLY THE BACK WINDOWS. CHRYSLER IS AWARE OF THIS AND SHOULD HAVE RECALLED ALL THESE WINDOWS. THEY ARE BLEEDING THE JEEP OWNERS BY HAVING TO CONTINUE TO REPAIR THE DEFECTIVE WINDOWS AND ARE ENDANGERING PEOPLE'S LIFE. THEY SHOULD BE MADE ACCOUNTABLE FOR THE DEFECTIVE PARTS THAT THEY KNEW THEY HAD AND CONTINUED TO USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472061August 23, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) AND TOOK THE VEHICLE TO THE DEALER WHERE THE LOWER BALL JOINT WAS REPLACED. THE CONTACT STATED THAT THE LOWER BALL JOINT FRACTURED AND HAD TO BE REPLACED TWO TIMES AFTER THE INITIAL RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED BECAUSE THE RECALL REPAIR HAD ALREADY BEEN PERFORMED. THE CURRENT MILEAGE WAS 131,000. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471325August 17, 2012
ENGINE, FUEL/PROPULSION SYSTEM
#2 CYLINDER FAILED,#2 ROCKER ARM CAME OFF,#2 LASH HAS PLAY WHICH CAUSED THE ROCKER TO COME OFF, PASSENGER SIDE CYLINDER ASSEMBLY HAD TO BE REPLACED. ALSO FUEL LEAK BY CRIMP. ALL THIS WITH NO INDICATION OR WARNING SIGNS. NO UNUSUAL SOUNDS, SMELLS OR INDICATION FROM PANEL ON DASH. THE VEHICLE LOST POWER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470874August 16, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WENT OVER AN EMBANKMENT AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A MILD CONCUSSION AND THREE FRACTURED RIBS. THE PASSENGER SUSTAINED WHIP LASH, A BRUISED NECK AND BRUISED SPINAL CORD. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10470875August 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE SPEEDOMETER FAILED AND CAUSED AN UNEXPECTED ACCELERATION. THE CONTACT WAS ACCELERATING FROM A STOP LIGHT WHEN THE VEHICLE SURGED FORWARD AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. NO ONE WAS INJURED, BUT THE CONTACT HAD THE VEHICLE INSPECTED BY TWO DEALERS AND WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SITTING AT A STOP LIGHT THE SPEEDOMETER WOULD READ 80 MPH AND THE VEHICLE WOULD RAPIDLY ACCELERATE WHEN THE BRAKE WAS RELEASED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 133,000 AND THE CURRENT MILEAGE WAS 136,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10470824August 15, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH ON AN EXIT RAMP, THE FRONT PASSENGER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE ENGINE WAS TURNED OFF AND THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO SHOP WHERE THE FRONT PASSENGER'S SIDE LOWER BALL JOINT WAS REPLACED. TWO MONTHS LATER, THE FRONT DRIVER'S SIDE LOWER BALL JOINT FRACTURED WHICH CAUSED THE WHEEL TO DETACH WHICH WAS REPAIRED BY THE CONTACT. THE VEHICLE WAS ALSO PREVIOUSLY REPAIRED IN 2007 UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470579August 14, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE STARTED TO MAKE A POPPING SOUND AND THE STEERING WHEEL BEGAN TO SWERVE TO THE LEFT. IN ADDITION, THE VEHICLE DROPPED TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE LOWER BALL JOINT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141,000. UPDATED 10/10/12*CN UPDATED 10/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469961August 9, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD TO REPLACE THE POWER WINDOW REGULATORS ON THE BACK WINDOWS OF MY JEEP LIBERTY 2002 ON 5 DIFFERENT OCCASIONS. I HAVE BARELY USED THESE WINDOWS AND THIS HAS BEEN A HEMORRHAGE OF MONEY. THE FIRST TIME THIS HAPPENED, THEY INFORMED ME AT THE DEALERSHIP THAT I WAS OVER THE DATE OF WARRANTY, AND THAT MY MILEAGE ALSO EXCEEDED THE LIMIT. I HAD TO REPLACE THE TWO BACK ONES, THEN I HAD TO GO BACK AND REPLACE A THIRD ONE, LESS THAN A YEAR AFTER THAT. THE FOURTH AND FIFTH TIME IT HAPPENED, I WENT TO AN INDEPENDENT SHOP AS GOING TO THE DEALERSHIP WAS TOO EXPENSIVE, NOW THE WINDOW DOES NOT WORK AGAIN. THE WINDOWS JUST FALL, AND WATER AND DEBRIS COME INTO THE CAR. AMONG JEEP LIBERTY OWNERS, THIS IS A VERY COMMON PROBLEM, AND ONE THAT THERE SHOULD HAVE BEEN A RECALL ON. I WANT TO PLACE A COMPLAINT BECAUSE THIS CAR CAME DEFECTIVE AND NOTHING HAS BEEN DONE SO FAR TO ASSIST PEOPLE WHO PURCHASED IT. CUSTOMERS NEED PROTECTION ON THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469576August 7, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THERE HAVE BEEN FIVE INSTANCES OF FAILURE OF THE REGULATORS FOR THE REAR DOOR POWER WINDOWS. IN THIS LATEST INCIDENT, THE CABLE FOR THE WINDOWS SNAPPED AND CAME THROUGH THE DOOR LOCK AREA IN THE JAM ON THE REAR DRIVER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469170August 4, 2012
AIR BAGS
UPON STARTING THE JEEP, THE AIR BAG LIGHT WENT OFF THEN CAME BACK ON AND STAYED ON UNTIL THE JEEP WAS TURNED OFF. THIS WAS A SHORT 10 MINUTE TRIP - MAYBE 5 MILES. THIS HAPPENED AGAIN THE NEXT DAY (TODAY). I MADE ONE OTHER TRIP IN BETWEEN WHERE THIS DID NOT HAPPEN. THIS HAS NEVER HAPPENED BEFORE. OCCASIONALLY THE OVERHEAD LIGHTS WILL FLASH ON/OFF AS WELL. I HAD THE BATTERY HARNESS REPLACED WITHIN THE LAST YEAR. NOT SURE IF THAT IS RELATED OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468042July 27, 2012
ENGINE
FAILED THERMOSTAT HOUSING AT 94,000 MILES. THERMOSTAT HOUSING DID NOT OPEN FOR COOLANT TO PASS CAUSING EXTENSIVE ENGINE DAMAGE TO HEAD GASKETS AND PISTONS WITH 7K DAMAGE . THERE WAS NO WARNING OF OVERHEATING OR ERROR CODES ON DASH BOARD AS THERMOSTAT FAILED. CAR JUST STOPPED AT 5MPH. CAR WELL MAINTAINED AND SERVICED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467756July 26, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAGS LIGHTS WOULD FLICKER ON AND OFF. THE MANUFACTURE WAS NOTIFIED WHO FILED A CASE ON THE CONTACT'S BEHALF (CASE NUMBER: 22462754) AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 151,000 AND CURRENT MILEAGE WAS 151,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466733July 20, 2012
STEERING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL COULD NOT BE TURNED IN ANY DIRECTION. THE CONTACT SHUT OFF THE ENGINE AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE IT WAS DIAGNOSED BY A CERTIFIED MECHANIC WHO STATED THAT THE STEERING WHEEL WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466531July 18, 2012
AIR BAGS
THE AIRBAG WARNING LIGHT CAME ON WITH REGULARITY RIGHT AFTER THE 2002 JEEP LIBERTY SPORT 4WD WAS PURCHASED USED IN APRIL 2007. IT WAS TAKEN TO THE SHOP MULTIPLE TIMES FOR REPAIR ONLY TO COME BACK ON SOON THEREAFTER. IT IS NOW ON CONTINUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466266July 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED EVERY TIME THE ENGINE WAS TURNED ON AND REMAINED ILLUMINATED AT ALL TIMES. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465795July 16, 2012
AIR BAGS
FAST TRAVELING TRUCK PASSED ME AND THE AIR BAG LIGHT WENT ON. NOW IT KEEPS ON GOING ON FOR 5 SECONDS AND THEN SHUTS OFF. IT DOES THIS AT LEAST ONCE A DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465867July 16, 2012
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT INTO FOUR WHEEL DRIVE, THE SHIFTER LINKAGE CABLE SEPARATED FROM THE TRANSFER CASE. THE RUBBER THAT WAS CONNECTED TO THE PLASTIC HOUSING ALSO SEPARATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FOUR WHEEL DRIVE TRANSFER SHIFTER ASSEMBLY AND LINKAGE CABLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 60,603. AND THE CURRENT MILEAGE WAS 60,737....UPDATED 08-24-12 *BF THE CONSUMER STATED THE OLD PART IS AVAILABLE AND THE MANUFATURER WAS CONTACTED. UPDATED 09/04/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464354July 5, 2012
STEERING, ELECTRICAL SYSTEM
WHEN I WENT TO TURN MY CAR ON YESTERDAY IT WOULD TURN BUT WOULD NOT TURN THE CAR ON. THE BATTERY WAS REPLACED AND STILL IT WOULD NOT TURN ON. AN INVESTIGATION INTO THE IGNITION SWITCH DISCOVERED A SING BROKE PART BEFORE THE TUMBLER. IN ORDER TO REPAIR THIS, THE ENTIRE STEERING COLLUMN NEEDS TO BE REPLACED. TWO JEEP SHOPS TOLD ME THIS IS A COMMON PROBLEM, BUT I HAVEN'T SEEN A RECALL. A GOOGLE SEARCH BRINGS UP HUNDREDS OF UNSATISFIED OWNERS. IT COULD BE IN THE THOUSANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463521June 29, 2012
ELECTRICAL SYSTEM
KEY WOULD NOT TURN IN STEERING COLUMN. LEFT ME STRANDED WITH NO WAY TO CALL FOR HELP OR GET THE VEHICLE TO MOVE. I'VE READ MANY POSTS IN ONLINE FORUMS OF PEOPLE HAVING THIS SAME PROBLEM. THERE HAS BEEN NO FACTORY RECALL FROM JEEP, DESPITE THIS IDENTICAL PROBLEM PERSISTING FOR YEARS. HERE IS JUST ONE EXAMPLE: HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-LIBERTY/T4EDN8HGLD2H8123L PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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