Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#11153504November 24, 2018
STRUCTURE:BODY
WHILE DRIVING ON A FREEWAY AT 65 MPH THE UNOPENED SUNROOF BLEW OFF THE VEHICLE. WEATHER CONDITIONS NORMAL. THE VEHICLE HAD NO BODY DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152451November 19, 2018
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE DRIVING. THE CONTACT REPLACED THE FRONT PASSENGER SIDE TIRE AND HUBS; HOWEVER, THE ENGINE STILL FELT AS IF IT WOULD FALL OUT OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO DEMONTROND CHRYSLER DODGE JEEP RAM (888 I-45, CONROE, TX 77304) WHERE IT WAS DIAGNOSED THAT THE DRIVESHAFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. *TT VEHICLE WAS REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143635October 29, 2018
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT UPON INSPECTING THE UNDER BODY AND FRAME OF THE VEHICLE CONCERNING THE SUSPENSION, THE CONTACT NOTICED THAT THE REAR CONTROL ARM BRACKET FRACTURED FROM THE DRIVER'S SIDE OF THE FRAME. THERE HAD BEEN EXTENSIVE RUST AND CORROSION ON THE FRAME, THE LOWER CONTROL ARM AND THE ROCKERS PERTAINING TO THE REAR AXLE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143663October 29, 2018
SUSPENSION
THIS WEBSIITE IS SHOWING 0 RECALLS FOR MY VEHICLE WHEN ENTERING IN THE VIN#, YET I KNOW THERE WERE AT LEAST 3. SO IS THIS NOT A RELIABLE RESOURCE OR WHAT? I FOUND THE RECALLS DOING A CAR FACTS CHECK, YET THIS GOVERNMENT WEBSITE SAYS THETE ARE NONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128269September 8, 2018
POWER TRAIN
VEHICLE WILL NOT MOVE IN ANY DIRECTION EXCEPT REVERSE. WE DROVE TO A STORE AND WHEN REVERSING OUT OF PARKING SPOT, THE VEHICLE SEIZED IN REVERSE AND WOULDN'T SHIFT TO DRIVE INITIALLY. WE MANAGED TO DRIVE HOME AND PULLED INTO DRIVEWAY. WHEN WE WENT INTO REVERSE TO ADJUST VEHICLE POSITION, IT WOULDN'T MOVE WHEN WE SHIFTED TO DRIVE. WE HAD TO DRIVE CAR IN REVERSE AROUND OUR LOOP IN ORDER TO PARK CAR. WE JUST HAD TO HAVE CAR TOWED TO REPAIR SHOP AND ARE NOW WAITING TO FIND OUT COST TO REPAIR. I AM READING ABOUT NUMEROUS COMPLAINTS OVER THE COURSE OF YEARS WITH NO RECALLS ESTABLISHED OR OFFERS OF REPAIR. THIS IS UNACCEPTABLE FOR A COMPANY TO BE AWARE OF AN ONGOING ISSUE AND NOT EXTEND REPAIR SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123632August 31, 2018
AIR BAGS
ON MAY 28TH, 2018, I WAS DRIVING MY 2003 JEEP LIBERTY TO SEE A FRIEND. I HAD JUST GOTTEN OFF THE HIGHWAY WHEN MY DRIVER SIDE AIRBAG DEPLOYED SPONTANEOUSLY. FORTUNATELY I WAS ONLY GOING 10 MPH AND DID NOT SUFFER MAJOR INJURIES, BUT I WAS CUT UP AND CONCUSSED FROM THE FORCE OF THE AIRBAG. I HAD MY CAR TOWED TO ATLANTIC JEEP CHRYSLER IN EGG HARBOR TWP NJ. THEY TOLD ME I WOULD BE GIVEN A RENTAL CAR AND AN INVESTIGATION WOULD NEED TO BE DONE. I WAITED 6 WEEKS TO GET MY CAR BACK, AS THEY KEPT PUSHING ME WHEN THE INVESTIGATION WOULD FINISH. DURING THIS TIME I WAS UBERING TO MY TWO JOBS, AS THEY NEED PROVIDED A RENTAL CAR. THEY SAID CHRYSLER WOULD COVER THE RENTAL ONCE I GOT MY CAR BACK AND TO PROVIDE RECEIPTS. SEEING HOW THIS COMPANY OPERATES, I KNEW THIS WOULD NOT BE THE CASE. THEY EVENTUALLY DECIDED TO DO NOTHING ABOUT MY CAR. IT WAS A TINY CHIP THAT MADE THE AIRBAG DEPLOY (THEY ADMITTED IT WAS AN ISSUE) BUT THAT THEY WOULD ONLY REPLACE THE CHIP. I WAS LEFT WITH 2.4K IN REPAIRS TO MY CAR. THEY REFUSED TO PAY FOR ANYTHING, EVEN THOUGH IT WAS THEIR CHIP FAILURE THAT MADE THE AIRBAG GO OFF IN THE FIRST PLACE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11120114August 15, 2018
AIR BAGS, UNKNOWN OR OTHER, SERVICE BRAKES
ON 8-15-2018, I (DRIVER/OWNER OF A 2003 JEEP LIBERTY SPORT) WAS LEAVING MY PARKING SPOT AT A CONVENIENCE STORE. WHEN I PUT THE VEHICLE IN REVERSE, IT IMMEDIATELY STARTED SPEEDING BACKWARDS. WHEN I APPLIED THE BRAKES WITH ALL THE FORCE I COULD MUSTER, IT FAILED TO STOP THE VEHICLE. THE TIRES WERE SQUEALING & BLACK TIRE MARKS WERE LEFT ON THE PAVEMENT. MY VEHICLE STOPPED WHEN I SLAMMED INTO THE FRONT END OF A PARKED CAR WHICH WAS NEXT TO A GAS PUMP WITH THE DRIVER INSIDE. FORTUNATELY NOBODY WAS HURT. NO POLICE REPORT WAS FILED BUT MY INSURANCE COMPANY WAS CALLED IMMEDIATELY TO REPORT IT. "TAKATA RECALL" I WENT TO THE LOCAL JEEP DEALERSHIP (BLUEBONNET JEEP IN NEW BRAUNFELS,TX.) WITH THE RECALL NOTICE IN HAND. THE EMPLOYEE IN THE DRIVE-UP SERVICE LANE CALLED THE OFFICE TO VERIFY IF PART WAS IN STOCK. IT WAS NOT. SHE MADE AN APPOINTMENT FOR 2 WEEKS FROM THAT DATE. I RETURNED WITH MY VEHICLE ON MY SCHEDULED APPOINTMENT DATE & WAS NOTIFIED BY A DIFFERENT EMPLOYEE THAT PART(S) WERE STILL NOT AVAILABLE & WAS TOLD THAT AN INDIVIDUAL NEEDED TO INSPECT MY VEHICLE FIRST BUT HE DIDN'T KNOW WHEN THE INSPECTOR WOULD BE AVAILABLE TO DO IT. I TOLD THAT EMPLOYEE THAT THEY WEREN'T SERIOUS ABOUT REPLACING THE PART(S) NEEDED. SO I GOT BACK IN MY CAR & DROVE HOME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11120151August 15, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING OUT OF A PARKING LOT, THE LOWER BALL JOINT FAILED AND THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER (PHILLIPS CHRYSLER JEEP DODGE RAM, 3440 S PINE AVE, OCALA, FL 34471, (352) 732-7577) STATED THAT AN UNKNOWN RECALL REPAIR FOR THE LOWER BALL JOINT HAD ALREADY BEEN COMPLETED BY THE PREVIOUS OWNER. THE CONTACT WAS ORIGINALLY INFORMED BY THE MANUFACTURER'S RECALL CENTER THAT THE VEHICLE WAS COVERED UNDER AN UNKNOWN RECALL. THE CONTACT HAD THE VEHICLE TOWED BACK TO THE DEALER WHERE IT WAS PENDING A REPAIR. THE CONTACT WAS REFERRED TO THE MANUFACTURER, THE FEDERAL TRADE COMMISSION, AND HER STATE ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119871August 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS SERVICED AT TUTTLE-CLICK FORD LINCOLN (40 AUTO CENTER DR., IRVINE, CA 92618, (949) 472-7400) PER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,149.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118966August 10, 2018
UNKNOWN OR OTHER
LOUD TING TING NOISE AND SEVERE POPPING NOISE FROM FRONT LEFT SIDE. DRIVING - TING TING AND UPON ACCELERATION LOUD POPPING THAT JERKS BAD - IT CAN BE FELT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099227June 1, 2018
AIR BAGS
AIR BAG LIGHT KEEPS BLINKING ON AND OFF WHILE STANDING AND DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096444May 17, 2018
STEERING, SUSPENSION, WHEELS
TOOK MY LIBERTY TO MY MECHANIC BECAUSE IT STARTED MAKING A HORRIBLE SOUND UP FRONT WHEN EVER I MADE A TURN. UPON INSPECTION MY LOWER BALL JOINTS HAD DISINTEGRATED, CRUMBLED INTO THEIR HANDS. THEY COULD NOT BELIEVE HOW LUCKY I WAS THAT IT DID NOT BREAK WHILE DRIVEN. NOTHING WAS HOLDING IT IN OR TOGETHER. COME TO FIND OUT THERE ARE RECALLS ON BOTH THE UPPER AND LOWER BALL JOINTS. I WAS NEVER NOTIFIED. I HAVE HAD THE LOWERS FIXED AND PAID FOR WITH LIFETIME WARRANTED PARTS. I NEED REIMBURSED FOR THE LOWER $488.27. THE UPPER BALL JOINTS ALSO MUST BE FIXED ON A SEPARATE RECALL THAT I WAS NEVER NOTIFIED OF. DO THESE PEOPLE HAVE ANY IDEA HOW BLOODY AND DEVASTATED AN ACCIDENT WOULD BE WHEN YOUR WHEEL SHEARS OFF AND THERE IS NO STEERING? IT'S CALLED FLIPPING THE FRINGING JEEP OVER!!! NOT ONLY IS IT UNACCEPTABLE THAT I WASN'T NOTIFIED BUT I COULD HAVE KILLED MY FATHER AND OTHERS IN AN ACCIDENT. MY MECHANIC TOLD ME STRAIGHT UP IF I HAD GONE OVER A BUMP OR TURNED I WOULD HAVE WREAKED! I CAN NOT BELIEVE THAT THERE ARE OTHER PEOPLE THAT HAVE HAD ACCIDENTS WITH MORE DAMAGE OR A FULL TOTAL OF THEIRS AND OTHERS ARE NOT BEING REIMBURSED FOR THE ENTIRE DAMAGES. THI FIXED WRONG THE FIRST TIME BY THE DEALER, BEFORE THEIR WREAK. HOW IS THAT NOT THEIR RESPONSIBILITY? THERE IS NO EXCUSE FOR ANY OF THOSE JEEPS OR MINE NOT BEING FIXED. THESE ARE STRAIGHT UP RECALLS SOMETHING IS WRONG WITH THIS, REALLY WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089449April 25, 2018
FUEL SYSTEM, GASOLINE
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO BROKEN FUEL STRAPS. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088668April 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL SYSTEM, GASOLINE, VISIBILITY/WIPER, AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 5 MPH, THE DRIVER'S SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT ALSO MENTIONED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE WHEN ACTIVATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO RESPOND RIGHT AWAY, BUT LATER SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO NOTIFY HER OF WHEN THE VEHICLE WOULD BE INSPECTED. THREE WEEKS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V046000 (AIR BAGS) AND 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT CALLED THE MANUFACTURER AGAIN AND WAS INFORMED THAT THE RECALL REPAIRS WOULD BE FREE OF CHARGE. THE VEHICLE WAS TAKEN TO THE DEALER (CLEAR LAKE CHRYSLER JEEP DODGE (15711 GULF FWY, WEBSTER, TX 77598, 281-481-1000) FOR THE RECALL REPAIRS PER THE MANUFACTURER'S RECOMMENDATION. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11082635April 3, 2018
AIR BAGS
CAR WAS RECALLED FOR AIR BAG COMPUTER. I TOOK THE CAR IN THEY REPLACED THE PART THEY WERE SUPPOSED TO. WHEN I PICKED UP THE CAR THE AIR BAG LIGHT WAS ON. WHEN I WENT BACK IN THEY TOLD ME THAT THEY ONLY REPLACE THE PART AND DON'T TEST IT WHEN DONE BECAUSE CHRYSLER DOES NOT PAY FOR IT. I VERIFIED THIS WITH CRYSLER THIS IS TRUE. MY SAFTY CONCERN IS THAT THEY PUT CARS BACK ON THE ROAD WHERE THEY MAY NOT BE SAFE. DON'T KNOW IF THE AIR BAGS COULD GO OFF ACCIDENTALLY OR IF THEY WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854712March 29, 2018
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG WARNING LIGHT ON DASHBOARD NEVER ILLUMINATED UNTIL DEALERSHIP COMPLETED AIR BAG RECALL SERVICE AND THEIR REFUSAL TO DIAGNOSE THE PROBLEM. *M *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080823March 22, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT WHEEL HUBS DETACHED FROM THE VEHICLE DUE TO THE BALL JOINTS FAILING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE BY HER HUSBAND. THE VEHICLE WAS THEN TOWED TO COURTESY CHRYSLER DODGE JEEP RAM (1890 DOGWOOD DR SE, CONYERS, GA) WHERE IT WAS DIAGNOSED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION) WAS NOT PERFORMED PROPERLY AND NEEDED TO BE REDONE. THE VEHICLE WAS REPAIRED, BUT ADDITIONAL DAMAGES FROM THE WHEEL HUBS FAILING WOULD BE AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INITIALLY INFORMED THE CONTACT THAT THE RECALL WAS COMPLETED IN 2010; THEREFORE, NO FURTHER ACTION WOULD BE TAKEN. LATER, THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD COVER THE RECALL REPAIR COST, BUT ADDITIONAL DAMAGES WOULD NOT BE COVERED. CASE NUMBER: 33684169 WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910353March 8, 2018
SUSPENSION
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO FRONT SUSPENSION BALL CORRODES INTO KNUCKLE OF JOINT, IMMOBILIZING TURNING WITHIN THE KNUCKLE - CAUSES BALL WELDED TO BOLT TO BREAK OFF AND STEERING FAILURE. *SMD THE CONSUMER STATED THERE WERE TWO RECALLS FOR THE FAILURE OF BALL JOINTS, BUT THE MANUFACTURER ONE OF THE FAILURES DID NOT APPLY DUE THE SPECIFICATIONS OF HOW THE BALL JOINT FAILED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074908February 26, 2018
SUSPENSION
GOOD MORNING, I AM TRYING TO FILE A COMPLAINT ABOUT AN ACCIDENT MY SON HAD IN HIS 2003 JEEP LIBERTY. WHILE DRIVING AROUND A CURVE AT A SLOW RATE OF SPEED THE CONTROL ARM ON THE FRONT PASSENGER BROKE CAUSING MY SON TO LOSE CONTROL OF HIS VEHICLE AND SMASH INTO A TREE.RESULTING IN MAJOR DAMAGE TO THE VEHICLE. AND NO BEING WITHOUT A CAR FOR WORK. PLEASE ADVISE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11066785February 3, 2018
EXTERIOR LIGHTING
THE FRONT LIGHTS SHUT OFF DURING THE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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