Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10495159January 29, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SUSPENSION, WHEELS
I BEGAN HAVING PROBLEMS WITH THE ELECTRICAL SYSTEM IN AUGUST. HEADLIGHTS FLICKER ON AND OFF AT WILL, AS WELL AS INTERIOR LIGHTS. PASSENGER SIDE HEADLAMP WON'T COME ON AT ALL NOW AND INTERIOR LIGHTS CONTINUE TO FLICKER. WHILE PULLING INTO MY DRIVEWAY, PASSENGER SIDE FRONT TIRE COMPLETELY SEPARATED FROM THE VEHICLE, LEAVING ME SPEECHLESS. WE HAVE BEEN THE ONLY OWNERS OF THIS VEHICLE AND WEREN'T NOTIFIED OF ANY RECALLS. HOPING WE CAN GET THIS REPAIRED SOON...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494887January 28, 2013
AIR BAGS
MY FRIEND AND I WERE DRIVING TO THE MOVIE THEATER IN HER 2002 JEEP LIBERTY, WHEN WE WERE STOPPED AT A STOP LIGHT. HER CAR MADE A BEEPING NOISE, WHICH WAS VERY UNUSUAL BECAUSE IT HAS NEVER EVER DONE THAT IN THE 5 YEARS SHE HAS DRIVEN IT, AND THEN THE WORD "AIR BAG" POPPED UP ON HER CAR'S DASHBOARD. WE BOTH LOOKED AT EACH OTHER WITH VERY CONFUSED EXPRESSIONS AND THEN WITHOUT ANY WARNING THE DRIVER SIDE FRONT AIRBAG EXPLODED IN BOTH OUR FACES. WE WERE EXTREMELY LUCKY THAT WE WERE STOPPED AT A STOP LIGHT AND NEITHER OF OUR FACES WERE CLOSE ENOUGH TO THE STEERING WHEEL TO GET SERIOUSLY INJURED, BUT THIS WAS EXTREMELY ALARMING AND SHOCKING FOR BOTH OF US. MY FRIEND, THE DRIVER, HAS RED MARKS FROM IMPACT ON HER LEFT THIGH AND UPPER CHEST. I AM COMPLETELY OUTRAGED BY THIS! I HAVE DONE MY RESEARCH IN THIS PARTICULAR DEFECT HAPPENING IN OTHER 2001-2004 JEEP LIBERTY VEHICLES, AND APPARENTLY THIS SAME EXACT PROBLEM HAS THE POSSIBILITY OF AFFECTING AS MANY AS 386,873 PEOPLE. SO THE REAL QUESTION IS: WHY HAVE THEY NOT BEEN RECALLED?!?!?!?!? WHAT IF MY FRIEND AND I HAD BEEN DRIVING AT 70+ MPH ON THE HIGHWAY?!?!? WHAT IF WE HAD BEEN ON A CROWDED, BUSY STREET WHEN THIS HAPPENED?!?! PEOPLE COULD HAVE BEEN SERIOUSLY INJURED - OR EVEN WORSE, THEY COULD HAVE BEEN KILLED!! THIS IS NOT OKAY FOR A CAR TO DO THIS!!!! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10494911January 28, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO DISENGAGE AND HE WAS UNABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE WINDOW MOTOR HAD FAILED AND CAUSED THE LOCK TO FAIL. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 135,000. UPDATED 2/21/13 WE PURCHASED THE 2002 JEEP LIBERTY BRAND NEW AS A SPECIAL ORDER IN OCTOBER 2001 AS A 2002 MODEL YEAR. THE RIGHT REAR PASSENGER DOOR POWER WINDOW MOTOR ASSEMBLY FAILED. THIS INHIBITED THE DOOR FROM BEING OPENED FROM WITHER THE INSIDE OR OUTSIDE. AT THE TIME, WE DID NOT HAVE A CHILD, NOW WE DO, WHEN CARRYING PASSENGERS, THEY HAD TO ENTER AND EXIT THROUGH THE DRIVERS REAR DOOR. HAD THERE BEEN ACCIDENT WHICH BLOCKED THE DRIVERS SIDE, THE REAR PASSENGERS WOULD BE TRAPPED. I HAD THE DOOR FIXED AT THE DEALER IN APRIL 2011. SINCE THAT TIME, WE HAD OUR FIRST CHILD AND AS LAW REQUIRES HE IS IN THE BACK SEAT. AGAIN, THE MOTOR ASSEMBLY FAILED AND THE DOOR CAN NOT BE OPENED FROM THE INSIDE. THIS IS A SAFETY ISSUE AND I FEEL A DESIGN FLAW. I HAVE CONTACTED CHRYSLER MOTOR CORP AND THEY DO NOT CARE. THE DEALER WASHED THEIR HANDS OF ANY CULPABILITY IN THE MATTER AS WELL. I KNOW I CAN NOT BE THE ONLY ONE WHO HAS EXPERIENCED THIS ISSUED WITH THE DOOR FAILING TO OPEN WHEN THE WINDOW MOTOR BREAKS. UPDATED 02/25/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494586January 24, 2013
ENGINE
I HAVE HAD MY JEEP LIBERTY FOR ABOUT 5 YEARS NO MAJOR PROBLEMS WITH IT UNTIL THIS PAST AUGUST. I'VE CHANGED THE OIL IN IT EVERY 3,000 MILES, AND MAINTAINED MY JEEP VERY, VERY WELL. ONE DAY I STARTED THE CAR, WAS DRIVING AWAY FROM MY HOUSE AND I HEARD A LOUD "KNOCKING" SOUND FROM THE ENGINE. THE ENGINE LIGHT CAME ON, AND WHEN I CHECKED THE CODE IT READ AS THE KNOCK SENSOR. I TOOK IT TO THE MECHANIC TO DETERMINE THE CAUSE. THEY TOLD ME THAT THE ENGINE WAS DONE, THAT I NEEDED TO REPLACE IT WITH A NEW ENGINE TO FIX THE PROBLEM, AND THAT HE HAD SEEN THIS PROBLEM WITH LIBERTY'S SEVERAL TIMES BEFORE! I'VE CHECKED NUMEROUS HELP WEBSITES AND JEEP FORUMS AND IT CONFIRMED THAT I WAS NOT THE ONLY LIBERTY OWNER WITH THIS PROBLEM, BUT YET CHRYSLER HASN'T DONE ANYTHING ABOUT IT! BUYING A NEW ENGINE FOR A CAR IS NOT CHEAP, AND IT ISN'T SOMETHING THAT I SHOULD PAY OUT OF POCKET WHEN THERE ARE HUNDREDS OF OTHER REPORTS OF BAD LIBERTY ENGINES. THIS NEEDS TO BE RESEARCHED AND TAKEN CARE OF PROMPTLY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494498January 23, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG WARNING LAMP ILLUMINATED. WITHIN SECONDS, THE AIR BAG INADVERTENTLY DEPLOYED. THE CONTACT WAS KNOCKED UNCONSCIOUS WITH HIS FOOT REMAINING ON THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CONTINUED TO TRAVEL AT A SPEED OF 60 MPH, CAUSING HIM TO CRASH INTO A TREE. THE CONTACT WAS THROWN FROM THE WINDSHIELD AND SUSTAINED MULTIPLE LACERATIONS AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE VEHICLE WAS UNDER INVESTIGATION BY THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10493623January 21, 2013
SEAT BELTS
DRIVERS SEAT BELT LATCH STICKS IN OPEN POSITION (DOES NOT POP UP WHEN SEAT BELT IS UNLATCHED). I HAVE SEEN NUMEROUS COMPLAINTS ALL OVER INTERNET. PERHAPS NO ONE HAS REPORTED THIS DANGEROUS SAFETY DEFECT TO YOU. LATCH CAN BE POPPED UP BY INSERTING KEY OR SCREWDRIVER IN AND POPPING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493382January 18, 2013
AIR BAGS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 45 MPH, THE DRIVER SWERVED TO AVOID CRASHING INTO A DOG AND LOST CONTROL OF THE VEHICLE. THE DRIVER THEN CRASHED INTO A TREE. BOTH THE DRIVER AND PASSENGER FRONTAL AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE BACK, ANKLE AND RIB CAGE. THE VEHICLE WAS DESTROYED. AFTER THE CRASH, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR CONTROL MODULE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 100,000. UPDATED 3/20/13 *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10493414January 18, 2013
ENGINE, ELECTRICAL SYSTEM, SEAT BELTS
MY 2002 JEEP LIBERTY WAS BOUGHT BRAND NEW FROM THE DEALER. ABOUT TWO MONTHS AGO I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN THE DASHBOARD TURNED OFF AND THEN TURNED BACK ON, THEN MY CAR STARTED SHAKING LIKE IT WAS ABOUT TO STALL, AND THE ENGINE LIGHT STARTED TO BLINK. I GOT SCARED BECAUSE I DIDN'T WANT MY ENGINE TO STALL AND BREAK DOWN IN THE MIDDLE OF THE HIGHWAY SINCE IT CAN BE VERY DANGEROUS, SO I GOT OFF THE HIGHWAY AND PARKED IT IN A LOT OVER NIGHT SO THAT I COULD TAKE IT STRAIGHT TO THE DEALER THE NEXT DAY. I TOOK IT TO THE DEALER VERY CAREFULLY, MY CAR STARTED OVER HEATING WHEN IT WAS SITTING IN PLACE/ TRAFFIC FOR MORE THAN ONE MINUTE, AND THEN IT WOULD COOL BACK DOWN WHEN IT WAS MOVING. FINALLY AT THE DEALER THEY CHANGED THE WATER PUMP, THERMOSTAT, AND ONE OF THE COILS. THE DEALERSHIP SAID THE PROBLEM WAS FIXED AND SENT ME OFF. WITHIN THAT WEEK MY CAR STARTED ACTING UP AGAIN, THE ENGINE LIGHT BEGAN TO FLASH AGAIN AND I NOTICED MY CAR WAS STILL BEING JUMPY. I TOOK IT BACK AND IT TURNS OUT IT HAD BLOWN HEAD GASKETS, NOT ONLY THAT BUT THE HEADS WERE NOT EVEN REPAIRABLE. I NEED A COMPLETE NEW ENGINE. I LOOKED ONLINE AND HAVE FOUND THAT IT IS VERY COMMON FOR JEEP LIBERTY'S TO HAVE A MAJOR ENGINE PROBLEM. THERE IS OBVIOUSLY SOMETHING WRONG WITH THE WAY JEEP BUILDS THEIR ENGINES. THERE NEEDS TO BE A RECALL, IT IS A DEFECT IN THE LIBERTY'S. THERE HAVE BEEN MULTIPLE COMPLAINTS OF JEEP ENGINES BREAKING DOWN WITH NO SIGNS. ALSO AS A SIDE NOTE, THE SEAT BELT ON THE DRIVERS SIDE DOESN'T REALLY CLICK AND SOMETIMES UN BUCKLES ON ITS OWN. THERE IS ALSO AN ELECTRICAL PROBLEM, THE INSIDE LIGHTS TURN OFF AND ON ALL THE TIME BY THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493437January 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR RECALL REPAIRS. THE DEALER INFORMED THE CONTACT THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE AVAILABILITY OF THE PARTS AND WAS ADVISED THAT THE PARTS POSSIBLY WOULD NOT BECOME AVAILABLE UNTIL MARCH 2013. THE CONTACT STATED THE AIR BAG LIGHT WAS ILLUMINATED FOR TWO MONTHS PRIOR TO RECEIVING THE RECALL NOTIFICATION. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493199January 16, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND WAS UNABLE TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT STATED THAT THE REMEDY REPAIRS HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE RECALL REMEDY COULD POSSIBLY HAVE BEEN AVAILABLE BY MARCH 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492927January 14, 2013
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE THE DRIVER WAS PARKING, THE FRONT PASSENGER TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS INSPECTED BY A PRIVATE MECHANIC. THE TECHNICIAN STATED THAT THE FRONT PASSENGER UPPER BALL JOINT FRACTURED DUE TO CORROSION AND CAUSED THE TIRE TO SEPARATE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 180,000. UPDATED 04/02/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490522December 30, 2012
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
SPEEDOMETER, CRUISE CONTROL, BRAKE WARNING LAMP AND ABS LIGHT ON, MILEAGE COUNTER NOT WORKING, CHECK ENGINE LIGHT ON AS WELL, CAR DIES OR STALL WHEN SLOWING DOWN EVEN ON HWY OR WHEN TURNING. WE HAVE REPLACED ALMOST EVERYTHING WE CAN THINK OF. LOOK ONLINE AND HUNDRED IF NOT THOUSANDS OF OWNERS HAVE EXACT SAME PROBLEMS AND NO SOLUTION TO PROBLEM. HOW ARE YOU SUPPOSED TO HAVE VEHICLE INSPECTED IF THE EMERGENCY BRAKE LIGHTS WONT GO OFF? WE HAVE REPLACED FRONT AND BACK BRAKES, MASTER CYLINDER, WHEEL CYLINDERS, SPEED SENSORS FRONT DRIVER AND PASSENGER AND REAR ONE. FUEL PUMP FUEL FILTER HAVE NOW BEEN REPLACED. WE HAVE REPLACED MORE BUT I KNOW WE HAVE SPENT WELL OVER 2 GRAND AND NOTHING PLEASE HELP WE ARE NOT THE ONLY ONES HAVING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490220December 27, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100,000. UPDATED 03/12/13*LJ UPDATED 03/13/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488093December 12, 2012
EXTERIOR LIGHTING
HEADLIGHTS WILL FLASH ON AND OFF WHILE DRIVING. HEADLIGHT AND TAIL LIGHT BULBS ALL BURN OUT AT ONCE. INTERIOR LIGHTS FLASH ON AND OFF WHILE DRIVING. BACK UP LIGHT SWITCH QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487732December 8, 2012
EXTERIOR LIGHTING
HEADLIGHTS FLASH ON AND OFF RANDOMLY. HEAR A CLICKING/FLICKERING SOUND ON DASHBOARD WHEN IT HAPPENS. HAPPENS FAST--FLICKER OFF AND THEN BACK ON WITHIN A COUPLE OF SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485378November 21, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS BEGAN TO FLICKER ON AND OFF INTERMITTENTLY. THE FAILURE PROGRESSED AND THE LIGHTS WOULD REMAIN OFF FOR LONGER PERIODS OF TIME. ADDITIONALLY, THE INTERIOR LIGHTING WOULD ILLUMINATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485165November 19, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AT FREEWAY SPEED, THE PASSENGER REAR WINDOW SLID DOWN INTO THE DOOR. THE CHEAP PLASTIC LIFT PLATE THAT IS PART OF THE WINDOW REGULATOR BROKE. IT HAS BEEN REPLACED TWICE NOW AND JUST BROKE AGAIN. WITH THE WINDOW DOWN IN THE DOOR THE VEHICLE IS VULNERABLE TO BREAK-IN AND DAMAGE FROM THE WEATHER. IT IS A SAFETY ISSUE FOR ME BECAUSE MY CHILD'S CARSEAT IS IN THIS LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484811November 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO CHECK THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) BUT THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484487November 13, 2012
AIR BAGS
TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY AT 65 MPH THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATES INTERMEDIATELY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE AND THE CURRENT FAILURE MILEAGE WAS 126,000. UPDATED 12/14/12 *BF THE CONSUMER STATED CHRYSLER HAS BEEN CONTACTED AND THE VEHICLE IS AWAITING RECALL (2013). UPDATED 12/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484024November 12, 2012
AIR BAGS
AIR BAG LIGHT WENT ON AND STAYS ON. CALLED JEEP MAIN CORPORATE OFFICES AND THEY STATED THAT THERE IS NOT A RECALL ISSUED YET TILL JANUARY 2013.THEY SAID I SHOULD WAIT TILL JANUARY FOR RECALL. THEY SAY IF I CHOOSE TO TAKE IT TO DEALER BEFORE JANUARY I WOULD HAVE TO OUTLAY THE MONEY AND THAT THEY WOULD REIMBURSE US LATER IF IT WAS DEEMED A RECALL. CALLED LOCAL DEALER TODAY 11/12 AND THEY SAID MY DAUGHTERS CAR IS NOT PART OF THE VEHICLES BEING CONSIDERED. I AM GETTING CONFLICTING DATA FROM CORPORATE VERSUS THE LOCAL DEALERS. COULD YOU PLEASE HELP ?............[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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