Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10509160April 22, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED OVER SEVERAL MONTHS. THE CONTACT STATED THAT THE RECALL SERVICE HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT SERVICED PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508695April 18, 2013
AIR BAGS
CHRYSLER HAS ISSUED A NOTICE OF RECALL MAILED IN JAN 2013. CHRYSLER RECALL #: M35 NHTSA RECALL REFERENCE #: 12V527000 SO FAR NO PARTS HAVE BEEN AVAILABLE BY CHRYSLER, AND CALLERS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER ARE NOT BEING PROVIDED WITH ANY ESTIMATED DATE FOR ANY PARTS AND REPAIRS. FOR A SAFETY RECALL, THIS IS UNACCEPTABLE. CHRYSLER SEEMS TO BE STALLING, OR NOT HAVE ANY INTENTION OF FULFILLING THEIR COMMITMENT. CHRYSLER SHOULD BE FORCED TO PROMPTLY COMPLY, AND COMMUNICATE COMPLETELY WITH THEIR OWNERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508260April 15, 2013
STRUCTURE:BODY
NOTICED SMALL RUST BUBBLES DEVELOPING UNDER PAINT AT AREA OF SEAMS ALONG RIGHT SIDE OF REAR WINDOW GLASS AND ALSO ON ROOF ON RIGHT SIDE JUST BELOW ROOF RACK RAIL AND REAR ROOF MOUNTED BRAKE LIGHT. BROUGHT TO DEALER AND SHOWED SERVICE MANAGER BUT SAID NOTHING COULD BE DONE AS I WAS PAST WARRANTY LIMIT FOR RUSTPROOF CORROSION. THIS WAS ABOUT 3-4 YEARS AGO. REQUESTED CONTACT BY DISTRICT MANAGER-WHO FINALLY CALLED AFTER MULTIPLE FOLLOW-UP CALLS BY ME, AND SAID MY CLAIM WAS DENIED. WROTE LETTER TO JEEP CUSTOMER RELATIONS CORPORATE BUT NEVER HEARD FROM THEM. RUST SITUATION HAS PROGRESSED AND NOW HAVE SUBSTANTIAL HOLE IN RIGHT REAR CORNER OF ROOF. RUST SPREADING. CAR HAS BEEN METICULOUSLY MAINTAINED AND CLEANED REGULARLY, WAXED AT LEAST 2X PER YEAR. REST OF VEHICLE IN TOP SHAPE. VERY DISAPPOINTED IN JEEP'S LACK OF HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507425April 7, 2013
AIR BAGS
OUR 2002 JEEP LIBERTY HAS HAD A PROBLEM WITH THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE FOR THE PAST 8 MONTHS. WE RECEIVED SAFETY RECALL M35/NHTSA 12V-527 FOR THIS PROBLEM FEB.2, 2013. THIS RECALL PROBLEM HAS NOT BEEN RESOLVED IN A REASONABLE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507156April 4, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE OIL WARNING LIGHT ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE OIL SENSOR WAS REPLACED AND THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507015April 3, 2013
WHEELS, SUSPENSION
I JUST GOT OFF OF THE HIGHWAY AND WAS HEADING TO THE GAS STATION. MADE THE RIGHT TURN AND THE VEHICLE ON THE RIGHT SIDE JERKED TO THE GROUND AND HIT HARD. PUT IT IN PARK AND GOT OUT OF THE VEHICLE AND CHECKED THE TIRES TO SEE IF ONE WAS BLOWN. NOTICED FENDER ABOVE FRONT PASSENGER SIDE TIRE WAS OFF AND MY BALL JOINT ARM WAS ON THE GROUND. THE LOWER BALL JOINT CAME COMPLETELY OFF. IT WAS NOT RUSTED AND WAS WELL LUBRICATED. HAD TO PAY FOR A TOW TO HAUL IT TO MY PARENTS HOUSE. I NEED TO KNOW IF CHRYSLER IS GOING TO REPAIR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10505249April 1, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
4 INCIDENTS IN 10 YEARS: $350.+ EACH TO REPAIR. REAR PASSENGER WINDOW FALLS INSIDE DOOR WHILE DRIVING, STARTLES DRIVER. LONG STANDING KNOWN PROBLEM JEEP REFUSES TO ADMIT/CORRECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505027March 30, 2013
AIR BAGS, ELECTRICAL SYSTEM
AIR BAG LIGHT COMES ON RANDOMLY. I AM AWARE OF AN INVESTIGATION THAT IS UNDERWAY CONCERNING RANDOM AIRBAG DEPLOYMENT AFTER A THE LIGHT ILLUMINATES. I FELT I NEEDED TO REPORT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504879March 28, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE WINDOW FELL INTO THE DOOR PANEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE PLASTIC LIFT PLATE ON THE WINDOW REGULATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503926March 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS ADVISED THAT THE NUMBER TWO CYLINDER INTAKE VALVE SEAT SEPARATED AND FELL INTO THE PISTONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 123,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503867March 20, 2013
STEERING, SUSPENSION
WHILE ATTEMPTING TO PARK TO GET GAS, TURNED THE STEERING WHEEL AND HEARD A STRANGE NOISE. MY HUSBAND WAS OUTSIDE OF THE JEEP AND NOTICED THAT SOMETHING WAS HANGING FROMTHE RIGHT FRONT TIRE. HAD IT TOWED TO NEAREST AUTO SHOP AND WAS TOLD THAT THE UPPER CONTROL ARM AND LOWER BALL JOINTS HAD BROKEN. HAD IT REPAIRED. CALLED THE CHRYSLER RECALL CENTER AND WAS TOLD THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS. WE WERE THEN INSTRUCTED TO GET THE ORIGINAL INVOICE AND RECEIPT TO PROVE THAT THE REPAIRS WERE DONE. WE WERE TOLD TO CALL BACK TO RECEIVE INSTRUCTIONS ON WHERE TO FAX THE PAPERS. CALLED BACK LATER THAT DAY TO GET A FAX NUMBER AND WAS TOLD THAT WE COULD NOT BE REIMBURSED BECAUSE WE DIDN'T TAKE IT TO A JEEP DEALERSHIP. WE WERE TOLD THAT WE HAD NOT CALLED AND TALKED TO ANYONE EARLIER AND THAT WE COULD NOT BE REIMBURSED. AFTER STAYING ON PHONE AND ON HOLD FOR ABOUT 30 MINUTES, THE REPRESENTATIVE GAVE MORE INSTRUCTION ON INFORMATION TO SEND TO THE CHRYSLER RECALL ASSISTANCE CENTER. I HAVE GATHER MY INFORMATION AND VOICED MY CONCERNS. I WAS TOLD TO MAIL MY INFORMATION AND THAT IT WOULD TAKE UP TO 60 DAYS FOR A DECISION TO BE MADE. WE ARE NOT TRYING TO GET OVER ON ANYONE. JUST IMAGINE IF I WAS ON THE INTERSTATE GOING 70 MPH WITH MY KIDS AND HUSBAND IN THE CAR AND THE JOINTS BROKE. THE CHRSYLER CORPORATION WILL BE DEALING WITH A LOT MORE THEN A $1000 REPAIR BILL. I FEEL THAT IF THERE ARE RECALLS ON THESE VEHICLE, EVERYONE SHOULD BE NOTIFIED AND IT BE CORRECTED BEFORE SOME ONE GETS HURT OR LOOSE A LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502430March 11, 2013
ENGINE
AFTER FOLLOWING ALL VEHICLE MAINTENANCE RECOMMENDATIONS, ENGINE HAS FAILED @ 73000 MILES. MECHANIC STATES ENGINE SLUDGE. I WAS TOLD I WILL NEED TO PURCHASE A NEW ENGINE. HAVE ALL SERVICE RECORDS, ALL OIL CHANGES WERE DONE ON TIME AS SCHEDULED AND NOW I HAVE A CAR THAT DOES NOT RUN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502125March 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC, WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE ENGINE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501998March 7, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE WAITING FOR THE ARRIVAL OF THE PARTS NEEDED TO COMPLETE THE REPAIR UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), IN WHICH THE CONTACT'S VEHICLE WAS INCLUDED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501321March 5, 2013
STRUCTURE:BODY, SUSPENSION, WHEELS
DE REGRESO A CASA DEMI TRABAJO LA LLANTA DEL LADO DERECHO DE ENFRENTE SE PONCHO Y CHOQUE CON UN ARBOL. MI VEICULO FUE PERDIDA TOTAL. TENGO PROBLEMAS FISICOS QUE DESAFORTUNADAMENTE LA ASEGURANZA NO QUISO CUBRIR. ME GOLPEE LA CABESA MI MANDIBULA LA TENGO DANADA Y OTRAS PARTES DEMI CUERPO. YO CREO QUE ES CAUSA DEQUE LA BOLSA DE AIRE NO ESPLOTO POR ESO ME GOLPEE MUY FUERTE. QUIERO SABER CONQUIEN DIRIGIRME PARA PODER OBTENER ALGUN APOYO. GRASIAS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10498137February 14, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE PARKING, BURNING FUMES EMITTED INTO THE VEHICLE AND SMOKE CAME FROM UNDERNEATH THE HOOD. THE CONTACT MENTIONED THAT THE CHECK ENGINE LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE VEHICLE WAS EXPERIENCING ELECTRICAL PROBLEMS WHICH CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496421February 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PARTS HAD WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WOULD POSSIBLY BECOME AVAILABLE WITHIN THREE MONTHS. THE CONTACT STATED THAT THE LAPSE BETWEEN RECEIVING THE RECALL NOTIFICATION AND THE TIME OF EXPECTANCY TO HAVE THE VEHICLE REPAIRED HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED FOR THE AIR BAGS WARNING LIGHT BEING ILLUMINATED. THE FAILURE AND CURRENT MILEAGE WAS 78,000. UPDATED 03/20/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496219February 3, 2013
AIR BAGS, EXTERIOR LIGHTING
THE AIRBAG LIGHT ON MY DAUGHTERS JEEP LIBERTY REMAINS ON AT ALL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496016January 31, 2013
AIR BAGS, ENGINE, WHEELS, TIRES, EXTERIOR LIGHTING
WHERE TO BEGIN? MY AIRBAG LIGHT HAS BEEN COMING ON FOR MONTHS WHILE DRIVING. I TOOK IT TO A CHRYSLER DEALERSHIP 6 MONTHS AGO & WAS CHARGED $100 FOR THEM TO TELL ME THEY DIDN'T KNOW WHAT WAS WRONG. ABOUT A MONTH AGO, WHILE DRIVING ON THE HIGHWAY, MY HEADLIGHTS WENT OUT, CAME BACK ON, WENT OUT AGAIN, AND FINALLY I HIT MY HIGH BEAMS AND THEY STAYED ON. MY ENGINE USES ABOUT 2 QUARTS OF OIL PER WEEK. I HAVE PARKED ON CLEAN SURFACES & THERE IS NO OIL LEAKING, BUT IT IS GOING SOMEWHERE. I CAN HEAR A TICKING NOISE COMING FROM THE ENGINE AREA. I CALLED CHRYSLER'S TOLL-FREE NUMBER TODAY AFTER THE HEADLIGHTS WENT OUT AGAIN, AND WAS INFORMED THAT MY JEEP IS UNDER RECALL FOR THE AIR BAG MODULE, AND MAYBE THAT IS WHAT IS CAUSING THE LIGHTS TO GO OUT. THIS MAKES NO SENSE TO ME THAT ONE WOULD HAVE ANYTHING TO DO WITH THE OTHER. I TOLD THEM THAT I HAVE SEEN OTHER COMPLAINTS ABOUT THE HEADLIGHTS, BUT THEY STATED THAT THEY'VE HAD NO COMPLAINTS. I HAVE ALSO REPLACED FRONT TIRES THREE TIMES IN THE PAST YEAR FOR WEAR ON THE OUTSIDE EDGE. I'VE HAD THE JEEP ALIGNED, TIRES ROTATED AS THEY SHOULD BE, AND THEY JUST KEEP BALDING ON THE OUTER EDGE. THE SERVICE TECH SAID THAT JEEPS EAT THROUGH TIRES BECAUSE OF THE WHEEL BASE? THIS CAR HAS ALL BUT EATEN UP MOST OF MY INCOME. IT IS CONSTANTLY HAVING ISSUES, AND I GET NOWHERE WITH CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495561January 29, 2013
ENGINE AND ENGINE COOLING
EMAIL FROM CONGRESSMAN LATTA'S OFFICE RE CONSTITUENT COMPLAINTS ABOUT HER CHRYSLER 2002 JEEP LIBERTY (119000 MILEAGE) WITH A KNOCKING ENGINE DUE TO MANUFACTURERS PROBLEM. *SMD THE CONSUMER STATED SHE WAS DILIGENT ABOUT CHECKING THE OIL. HOWEVER, ONE DAY WHEN SHE CHECKED THE OIL, DUE TO AN ENGINE KNOCK, SHE DISCOVERED THE OIL WAS THREE QUARTS LOW AND A WARNING SIGNAL NEVER ALERTED HER. WHEN THE VEHICLE WAS TAKEN TO A REPAIR SHOP, SHE WAS INFORMED A NEW ENGINE WAS NEEDED AT A COST OF $4,500. THE CONSUMER WAS INFORMED, THERE WAS A KNOWN OIL DELIVERY ISSUE WITH THE 2002-2003 3.7 LITER ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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