Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10523659July 8, 2013
AIR BAGS
SAFETY RECALL NOTICE M35/NGTSA12V-527 WAS ISSUED NOV 8, 2012.....AND AS OF TODAY'S DATE, JULY 8, 2013 (8 MONTHS LATER) THE DEALERSHIPS ARE STILL SAYING CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO AFFECT THE REPAIR. FURTHERMORE, THE DEALERSHIPS ARE TELLING ME I NEED NOT BE CONCERNED ABOUT THE AIRBAGS INADVERTENTLY DEPLOYING, WHICH IS CONTRARY TO WHAT THE RECALL NOTICE STATES. MY 16-YEAR-OLD DAUGHTER DRIVES THIS VEHICLE, AND I AM VERY CONCERNED FOR HER SAFETY AND WANT IMMEDIATE REPAIRS DONE TO THIS VEHICLE TO ENSURE SHE DOES NOT EXPERIENCE A CRASH AND/OR INJURY DUE TO THIS KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523655July 8, 2013
AIR BAGS
I OWN A 2002 JEEP LIBERTY. I RECEIVED A RECALL NOTICE SIX MONTHS AGO AND THE MANUFACTURER DID NOT SEND A FOLLOW UP LETTER REGARDING THE AVAILABILITY OF THE PARTS FOR THE REPAIR. THE VEHICLE WAS NOT SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. I HAVEN'T EXPERIENCED A FAILURE. THE MANUFACTURER WILL NOT REPAIR MY VEHICLE UNTIL I RECEIVE THE 2ND NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523684July 8, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS:FRONTAL:SENSOR/CONTROL ), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE TO REMEDY THE RECALL. SIX MONTHS LATER, THE PARTS WERE STILL NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523203July 4, 2013
ENGINE
OUT OF NO WHERE ENGINE LIGHT COMES ON CHECK OIL NO OIL IN CAR TOOK IT TO MECHANIC SAID ENGINE IS BLOWN AND THAT IT IS A COMMON INCIDENT WITH THE JEEP LIBERTY ENGINES THAT THEY ALWAYS FAIL BEFORE 140000 MILE NOW I HAVE TO PAY 4000 TO HAVE A NEW ENGINE PUT IN IT PISSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522673July 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT AVAILABLE FOR REPAIR AND THE MANUFACTURER DID NOT HAVE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS. THE FAILURE AND CURRENT MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522487June 30, 2013
AIR BAGS
MY JEEP HAS BEEN UNDER RECALL FOR THE AIRBAGS SINCE THE NOTICE HAS COME OUT AND I HAVE YET TO GET IT FIXED. MY AIRBAG LIGHT COMES ON AND GOES OFF WHEN BEING DRIVEN. THIS NOTICE WAS SENT IN JAN. 2013 AND HERE IT IS SIX MONTHS LATER AND NOTHING HAS BEEN DONE. FOR SOME REASON THE MAKER SEEMS TO BE GIVING ME THE RUN AROUND ON PARTS. CAN SOMETHING PLEASE BE DONE SO I CAN GET THIS FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522242June 28, 2013
ENGINE
CAR JUST STALLED AFTER FILLING UP IN THE GAS STATION. CAR HAS BEEN WELL MAINTAINED AND JUST UNDERWENT OIL CHANGE AND TUNEUP. DIAGNOSIS OF A REPUTABLE SHOP: LOSS OF COMPRESSION IN #4 CYLINDER, LEAKING HEADGASKET. THIS HAS BEEN A COMMON PROBLEM WITH THE 2002-2003 MODELS AS EVIDENTLY SHOWN IN THE JEEP FORUMS AND PER REPAIR SHOP/S. BEST SOLUTION IS TO BUY A REBUILT ENGINE TO AVOID RECURRENCE OF THE SAME PROBLEM. VERY COSTLY TO THE CONSUMERS AND A TRUE TESTAMENT TO THE JEEP BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522073June 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND CONTACTED THE DEALER. THE DEALER ADVISED THAT THE VEHICLE WOULD NOT BE ABLE TO BE SERVICED FOR AT LEAST A YEAR BECAUSE THEY HAD NOT RECEIVED THE PARTS NEEDED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522118June 27, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE OVERHEATED AND MADE A LOUD BANGING NOISE WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521826June 26, 2013
FUEL SYSTEM, GASOLINE, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHEN THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT WAS ALSO CONCERNED THAT THE FUEL TANK FAILURE COULD OCCUR AT ANY MOMENT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATED FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 181,000. ..UPDATED 08-07-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521866June 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE EXPECTANCY WAIT FOR HAVING THE VEHICLE SERVICE PER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521778June 25, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE TWO MONTHS AGO AND THE MANUFACTURER DID NOT SEND A FOLLOW UP LETTER REGARDING THE AVAILABILITY OF THE PARTS FOR THE REPAIR. THE VEHICLE WAS NOT SERVICED DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521492June 24, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521229June 22, 2013
ENGINE
MY 2002 JEEP LIBERTY SPORT HAD TO HAVE THE RADIATOR REPLACED2 YEARS AGO (2011) DUE TO SLUDGE IN THE SYSTEM, WHICH WAS FINE BECAUSE IT WAS ALREADY ALMOST 10 YEARS OLD. RECENTLY (JUNE 2013) I SMELLED COOLANT AND BY THE TIME I GOT IT TO THE MECHANIC, IT HAD OVERHEATED JUST ONCE, FROM THE WATER PUMP NOT WORKING. SO THE MECHANIC REPLACED THE WATER PUMP, AND AFTER THAT IT NEVER WORKED THE SAME. THE ENGINE WAS ROUGH, DIDN'T HAVE A SMOOTH IDLE, AND THE NEXT DAY, THE "CHECK ENGINE" LIGHT CAME ON. I HAD A FRIEND CHECK IT OUT ON A WEEKEND WHEN THE LIGHT STAYED ON AND STARTED FLASHING, AND THE ENGINE FELT/SOUNDED EVEN ROUGHER. THERE WERE MULTIPLE ERROR SIGNALS, LATER DIAGNOSED BY THE MECHANIC THAT THE HEAD GASKET WAS CRACKED/BLOWN, THERE WARE COOLANT FUMES FROM THE ENGINE, AND 3 OF THE CYLINDERS WERE "WARPED". ESTIMATED REPAIR COST: $2000-3000 AND A WEEK'S WORTH OF LABOR... PROVIDING THEY DIDN'T FIND OTHER DAMAGE WHEN THEY GOT THE ENGINE OUT. READING OTHER REPORTS MAKE ME DISAPPOINTED WITH CHRYSLER AND CONFIDENT THAT I'M NOT GOING TO HAVE MINE REPAIRED NOR BUY A NEW JEEP (THOUGH I HAD PREVIOUSLY LOVED! MY JEEP). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521050June 21, 2013
TIRES
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY LIMITED EQUIPPED WITH MICHELIN CROSS TERRAIN TIRES, SIZE 235/70R/16. THE CONTACT STATED THAT WHILE SERVICING THE VEHICLE, THE MECHANIC NOTICED THAT THERE WAS DRY ROT ON THE FRONT AND REAR DRIVER AND PASSENGER SIDE TIRES. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE FOR THE TIRES WAS 42,000. THE FAILURE AND CURRENT MILEAGE ON THE VEHICLE WAS 114,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520956June 20, 2013
AIR BAGS
THE AIR BAG LIGHT ON MY DASH WOULD COME ON AND OFF WHILE DRIVING AT ALL TIMES. I HAD IT LOOKED AT IN NOVEMBER 2012, THE DEALERSHIP WAS NOT SURE WHY THEY WERE LIGHTING UP WAS WHAT I WAS TOLD SO THE DEALERSHIP REPLACED 2 OF MY FRONT AIR BAG SENSORS CHARGING ME OVER $200. I RECEIVED A NOTICE ABOUT THE AIR BAG SENSOR RECALL AFTERWARDS IN JANUARY 2013. I STOPPED TODAY ( JUNE 20, 2013) TO CHECK ON GETTING IT FIXED AND THE DEALERSHIP HAD NO KNOWLEDGE OF WHEN THEY WILL GET THE PARTS FOR THIS RECALL. THIS IS THE 3RD DEALERSHIP I HAVE STOPPED AT ABOUT THE RECALLED PART AND FIXING IT. ALL I AM EVER TOLD IS THEY DON'T KNOW WHEN THE PARTS WILL COME IN AND TO CALL JEEP CORPORATE AND ASK THEM QUESTIONS I HAVE. OVER 6 MONTHS AGO NOW JEEP GAVE ME A NOTICE OF CONCERN ABOUT THIS RECALL OF THE AIR BAGS POSSIBLY DEPLOYING, I HAVE HAD ISSUES WITH MY AIR BAG SENSORS AND FEEL IT IS VERY RISKY TO CONTINUE DRIVING MY JEEP. I SPOKE WITH JEEP CORPORATE IN MARCH AND SHE SAID TO EXPECT THE PARTS TO BE RELEASED BY LATE APRIL. WELL THAT HAS NOT HAPPENED. WHAT IS THE REQUIRED TIME FRAME FOR AN AUTO MAKER TO NOTIFY OWNERS OF A RECALL AND THEN FIX IT? I FEEL THIS TIME FRAME ---- 6 MONTHS --- IS VERY UNREASONABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520619June 19, 2013
SEAT BELTS
BOTH DRIVER AND PASSENGER FRONT SEAT BELT LOCKING MECHANISM FAILED WITHIN TWO WEEKS OF EACH OTHER. THEY WOULD NOT LATCH BECAUSE THE RELEASE BUTTON STAYED IN THE RELEASE POSITION. THE ONLY WAY TO MAKE IT WORK WAS TO MANUALLY PULL THE BUTTON UP TO THE PRE-LOCK POSITION AND INSERT THE BELT LOCKING CLIP. I RECENTLY ORDERED TWO REPLACEMENT UNITS AT A COST OF $185.00. I LOOKED FOR USED ONES BUT SINCE JUST ABOUT EVERY JEEP IN THE SALVAGE YARDS ACROSS AMERICA WERE OUT BASED ON NEED. I HOPE THESE NEW ONES LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520613June 19, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND THE DEALER WERE MADE AWARE OF THE RECALL NOTICE AND STATED THAT THE PART NEEDED TO CORRECT THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520615June 19, 2013
AIR BAGS, SUSPENSION, FUEL SYSTEM, GASOLINE
THERE ARE CURRENTLY 3 RECALLS ON MY LIBERTY. I HAVE MADE MULTIPLE ATTEMPTS TO GET SERVICE FOR THESE RECALLS FROM BCP JEEP DEALER IN SMYRNA, DELAWARE TO NO AVAIL. I AM TOLD OVER AND OVER THAT THE PARTS ARE ON BACK ORDER AND WE'LL CONTACT YOU WHEN THEY ARE AVAILABLE. I HAVE A RECALL ON MY AIR BAGS-THEY MAY DEPLOY DRIVING DOWN THE ROAD. MY AIR BAG LIGHT HAS BEEN BLINKING FOR YEARS, WHICH IS A SYMPTOM OF THIS RECALL. I ALSO HAVE A PART ON MY SUSPENSION THAT MAY BREAK DUE TO RUST. THAT RECALL IS 11 YEARS OLD AND STILL NOT FIXED. NOW I HAVE A RECALL ON THE FUEL TANK, WHICH MAY BURST INTO A BALL OF FLAMES IN A FENDER BENDER. I AM CURRENTLY DRIVING A DEATH TRAP AND CANNOT JUST GO TRADE THIS VEHICLE IN. I WANT JEEP TO TAKE RESPONSIBILITY FOR THESE RECALLS AND FIX THEM. I AM SICK AND TIRED OF THEM GIVING ME THE RUN AROUND. I CANNOT GIVE YOU EXACT DATES OF WHEN I CONTACTED BCP. I HAVE CALLED THEM MANY TIMES OVER THE YEARS. I ALSO TRIED TO CONTACT THE JEEP DEALER IN DOVER, DELAWARE AND SPOKE TO A VERY RUDE INDIVIDUAL WHO WAS NO HELP TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520644June 19, 2013
AIR BAGS
IN JANUARY 2013 I RECEIVED AN INTERIM SAFETY RECALL M35/NHTSA 12V-527 FOR MY 2002 JEEP LIBERTY. THE RECALL DEALS WITH THE ORC, OCCUPANT RESTRAINT CONTROL MODULE WHICH IF STRESSED WILL CAUSE THE AIRBAG TO INADVERTENTLY DEPLOY. CONTINUAL CONTACT WITH MY DEALERSHIP ADVISES THAT THE REPLACEMENT PART IS NOT AVAILABLE, AND NO DIRECTION FROM CHRYSLER GIVES AN ANTICIPATED DATE WHEN THE PART WILL BE SECURED. THE AIR BAG INDICATOR LIGHT INTERMITTENTLY DOES COME ON IN MY VEHICLE WHILE THE CAR IS IN DRIVE. I HAVE ONLY ONE CAR. I AM EMPLOYED. I BELIEVE THIS DELAY IS UNCONSCIONABLE AND JEOPARDIZES NOT ONLY MY LIFE BUT OTHERS WHO MIGHT BE INJURED SHOULD THIS CAUSE AN ACCIDENT. THE STORY THAT CHRYSLER IS 'WORKING' WITH THE MANUFACTURER DOESN'T FLY ANYMORE. MORE THAN SIX MONTHS TIME SHOULD BE ENOUGH TO BEGIN TO SUPPLY THE REPLACEMENT PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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