Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10532413July 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532195July 28, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE VEHICLE'S HEADLIGHTS AND DRIVING LIGHTS ARE ON A CLICKING SOUND IS HEARD AND THE LIGHTS FLASH ON AND OFF. IT SOMETIMES OCCURS MULTIPLE TIMES. THIS HAS BEEN AN ONGOING ISSUE AND WHILE RESEARCHING HAVE FOUND MANY OTHERS WITH SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532050July 26, 2013
SERVICE BRAKES
DURING INSPECTION FOR VACATION FOUND RUST AND CORROSION WHERE BRAKE LINES ARE THREADED INTO BRAKE ASSEMBLE ON FRONT WHEELS. THERE IS A RUBBER BUMPER TO PROTECT AGAINST RUBBING BUT IF PUSHED UP TO FAR ONTO CRIMPED FITTING IT ALLOWS WATER AND DIRT TO COLLECT AND RUST PART. MECHANIC SAID UNDER HARD BRAKING FITTING WILL BURST CAUSING LOSS OF BRAKES. I UNDERSTAND THIS IS QUITE COMMON. NEEDS A NEW DESIGN TO PREVENT THIS FROM HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531770July 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND THE CHRYSLER GROUP INFORMED HIM THAT THE PARTS NEEDED TO CORRECT THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 08/22/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531616July 24, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE VIBRATED AS THE FRONT BRAKES SEPARATED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526353July 23, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEEL LINE AROUND THE FRONT BRAKE HOSE WAS CORRODED AND HAD CAUSED THE BRAKE HOSE TO FRACTURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,900. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531494July 23, 2013
AIR BAGS
JEEP'S M35 ORC SENSOR RECALL HAS BEEN CLOSED SINCE JANUARY 2013 BUT PARTS ARE STILL NOT AVAILABLE TO REPAIR THE AIRBAG FROM POSSIBLY DEPLOYING WHEN IT IS NOT SUPPOSED TO. I KEEP CALLING THE DEALERSHIP THEY SAY THEY HAVE NO INFO. I CALL CHRYSLER & THEY SAY "WE ARE WORKING WITH OUR SUPPLIER TO REMEDY THE RECALL & MAKE PARTS AVAILABLE" I THINK 7 MONTHS IS UNREASONABLE WHEN I AM DRIVING AROUND IN A VEHICLE THAT COULD POSSIBLY DEPLOY THE AIRBAGS AT ANY TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531518July 23, 2013
AIR BAGS
I LIVE IN PUERTO RICO AND HAVE A 2002 JEEP LIBERTY SPORT. AS EXPLAINED BY MANY OWNERS, I RECEIVED THE NOTIFICATION FROM CHRYSLER IN REGARDS TO THE M35 SAFETY RECALL. I DIDN'T GAVE TO MUCH ATTENTION SINCE NOTHING HAPPENED SINCE THE NOTIFICATION WAS RECEIVED. BY SURPRISE ON SUNDAY NIGHT THE AIR BAG LIGHT STARTING APPEARING IN THE PANEL GOING ON AND OFF. IT HAPPENS LIKE 5 TIMES WHY VEHICLE WAS IN MOVEMENT. I CALLED TODAY JULY 23,TO THE NUMBER IN THE LETTER AND BY SURPRISE THEY STILL HAVE THE PART IN BACKORDER. THE PERSON CHECK THE VIN AND TRANSFER ME TO THE PR OFFICE. GUESS WHAT, PUERTO RICO OFFICE COULDN'T GAVE ME ANY INFORMATION SINCE ALL THEY KNOW IS THAT THE PART IS ON BACKORDER. THE PERSON NAMED [XXX] COULDN'T GAVE ME ANY SOLUTION TO THE ISSUE. BUT WHO IS GOING TO BE RESPONSIBLE IF BY ANY CHANCE THE AIR BAG GETS OPEN AND I HAVE AN ACCIDENT?IS CHRYSLER PREPARED TO GET DEMANDS FROM DRIVERS DUE TO ANY ACCIDENTS THIS ISSUE MAY CAUSE? I CALLED AGAIN THE US OFFICE AND SPOKE WITH TO [XXX], WHO EXPLAINED THAT IN US THE DEALERS ARE GIVING PRIORITY TO THOSE CARS THAT ARE GIVING THE ISSUE, WHICH I UNDERSTAND IS A PLAN B WHILE THEY RECEIVE ENOUGH PARTS TO DO ALL THE VEHICLES. IN PR, SORRY NO PLAN B IS AVAILABLE NEITHER A WAITING LIST. I WAS TRANSFERRED AGAIN TO THE PR LINE IN ORDER TO SEE IF THEY WERE DOING A WAITING LIST, BUT NOTHING. I ASKED [XXX] TO TRANSFER ME TO THE MANAGER OR GENERAL MANAGER OF THE PR OFFICE BUT MR. NEFTALI RODRIGUEZ WAS NOT ABLE TO TALK TO ME SINCE HE WAS IN ANOTHER CALL, BUT HE ADVISE [XXX] TO TELL ME THAT THERE WAS NO MORE INFO. CAN SOMEONE ADVISE ME TO WHOM I SHOULD ADDRESS THIS ISSUE? I UNDERSTAND THIS IS A SERIOUS SITUATION AND THE SAME LOOP BUT NOTHING IS BEING DONE. I WILL CONTINUE TO INFORM THIS ISSUE TO THE CHRYSLER HEADQUARTERS SINCE THIS IS REALLY SERIOUS. IS THE NHTSA TAKING ANY ACTION?, PLEASE LET ME KNOW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525437July 17, 2013
ENGINE
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *SMD THE CONSUMER EXPERIENCED A MISFIRE WHILE DRIVING. THE CHECK ENGINE LIGHT STARTED FLASHING, SO SHE IMMEDIATELY HAD THE VEHICLE DIAGNOSED WITH A DIAGNOSTIC CODE READER AT A LOCAL PARTS STORE. THE CODE FIRED WAS MISFIRE CYLINDER 2. THE SPARK PLUGS AND COIL WERE REPLACED. HOWEVER, THE VEHICLE WAS STILL MISFIRING THE SAME CYLINDER. THE HEAD WAS THEN TAKEN OFF THE ENGINE TO FURTHER INSPECT WHAT WAS HAPPENING IN THE CYLINDER TO CASE IT TO MISFIRE. THE MECHANIC DISCOVERED THE EXHAUST VALVE WAS DRAWN INTO THE CYLINDER AND COMBUSTED. THE COMBUSTION CAUSED THE PISTON TO MELT DOWN TO THE FIRST RING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525441July 17, 2013
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO DEFECTIVE AIR BAG SYSTEM RECALL NOTICE. *SMD THE CONSUMER HAD BEEN IN CONTACT WITH HER LOCAL DEALER SINCE NOVEMBER 9, 2012, ABOUT THE AIR BAG DEFECT WHEN SHE FIRST LEARNED OF THE RECALL. SHE EXPLAINED THAT THE AIR BAG LIGHT WAS ON, AND SHE WAS CONCERNED, SINCE SHE IS A SMALL ADULT, THAT MUST SIT CLOSE TO THE STEERING WHEEL. THE DEALER INFORMED HER, THERE WAS NOTHING THEY COULD DO, EXCEPT TO PUT HER ON A WAITING LIST, AND THEY WOULD NOTIFY HER, WHEN THE PARTS ARRIVED. HER LAST CALL TO THE DEALER WAS MAY 6, 2013 AND SHE WAS GIVEN THE SAME INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525412July 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR, WHICH WAS UNKNOWN TO THE CONTACT, WAS NOT AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), BUT DID NOT CONFIRM WITH THE MANUFACTURER IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 8/26/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525171July 16, 2013
AIR BAGS
RECEIVED A SAFETY RECALL M35/NHTSA NOTICE IN JAN. 2013 AND I UNDERSTAND THAT THIS WAS FIRST ISSUED IN 2012. THE AIRBAG LIGHT HAS RECENTLY COME ON AND OFF WHILE DRIVING (LUCKILY THE AIRBAGS HAVE NOT DEPLOYED). CALLED A LOCAL CHRYSLER DEALER TO FIND OUT ABOUT PARTS AND WAS INFORMED OF THE SAME INFO AS IN THE NOTICE... DEALER IS WAITING ON CHRYSLER TO COME UP WITH PARTS OR AS THE SERVICE MANAGER PUT IT "INSTRUCTIONS ON HOW TO FIX THE PROBLEM". I DON'T UNDERSTAND HOW CHRYSLER CAN GET AWAY WITH AND NOT BE HELD ACCOUNTABLE FOR NOT ADDRESSING AND CORRECTING THIS ISSUE IN A TIMELY MANNER KNOWING THE POTENTIAL FOR INJURY AND GOD FORBID DEATH. I FOR ONE WILL NOT BE PURCHASING ANY CHRYSLER PRODUCTS NEW OR USED IN THE FUTURE - SIMPLY BECAUSE OF THE LACK OF ACCOUNTABILITY AND ACTION ON CHRYSLER'S PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524925July 15, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524424July 15, 2013
AIR BAGS, FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAGS SYSTEM AND GAS TANK RECALL NOTICES. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL, EVEN THOUGH SHE HAS BEEN CALLING SINCE, SHE RECEIVED THE NOTICE IN JANUARY 24, 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524334July 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECENTLY EXPERIENCED THE AIR BAG LIGHT ILLUMINATION FAILURE AND WAS AFRAID THAT THE AIR BAG COULD DEPLOY INADVERTENTLY. THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524464July 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED IN A TIMELY MANNER PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT DID NOT PROVIDE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS NEEDED TO PROVIDE THE RECALL REPAIRS. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524195July 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE RECALL SERVICE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523880July 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS) EXCEEDED A REASONABLE TIME TO BE REPAIRED. THE VEHICLE EXPERIENCED THE AIR BAG WARNING LIGHT ILLUMINATION FAILURE. THE CONTACT WAS AFRAID THAT THE AIR BAG COULD DEPLOY. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523903July 9, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHENEVER SHIFTING INTO DRIVE OR REVERSE, A LOUD NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THEY INFORMED THAT THE FAILURE WAS CONTRIBUTED TO BOTH REAR LOWER CONTROL ARMS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523385July 9, 2013
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR REPAIRS CAUSED BY VEHICLE M35 RELATED DEFECT. *SMD THE CONSUMER STATED IN LATE DECEMBER 2012, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS CONFIRMED THE OCCUPANT RESTRAINT CONTROL HAD INDEED FAILED WHICH WAS CONSISTENT WITH THE PROBLEM DESCRIBED IN RECALL M35. THE CONSUMER HAS BEEN UNSUCCESSFUL, AT TRYING TO OBTAIN REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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