Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10392862March 25, 2011
ELECTRICAL SYSTEM:IGNITION
2004 JEEP LIBERTY COLUMBIA 4X4 3.7 ENGINE. THE KEY WILL NOT TURN IN THE IGNITION TO START THE CAR. SAW NO STEERING COLUMN CHOICE ON THE COMPONENTS LIST SO I CHOSE OTHER. I HAVE SEEN ON THE INTERNET THAT THERE ARE 100'S IF NOT THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392160March 18, 2011
SUSPENSION:REAR
I WAS DRIVING NOTICING I HAD LOST CONTROL OF THE CAR. I THOUGHT IT MIGHT BE A BLOWN TIRE OR ALIGNMENT ISSUE. I GOT OUT TO CHECK AFTER DRIVING AWHILE ON A 30 MPH ROAD. I NOTICED THE REAR CONTROL ARM ON THE DRIVERS SIDE WAS RUSTED AND BROKEN APART. I THEN HAD NO REAR CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388448March 5, 2011
SUSPENSION
THE CAR DID NOT FEEL RIGHT WHEN I WAS DRIVING HOME ONE EVENING AND THE WHOLE BACK END JUMPED TO THE RIGHT WHEN GOING OVER BUMPS OR TRAFFIC PASSED MY CAR. I GOT OFF THE FREEWAY AND AS I TURNED A CORNER THE WHOLE BACK END JUST SLID AND THE VEHICLE WAS HARD TO KEEP CONTROL OF. I HAD TO DRIVE 10 MPH ON CITY STREETS TO GET HOME AND THE CAR WAS DIFFICULT TO CONTROL, IT WANTED TO KEEP SLIDING TO ONE SIDE OR THE OTHER. I FOUND, ON GETTING HOME, THE REAR LOWER CONTROL ARM HAD ROTTED OUT AND FAILED. IT LOOKED AS THOUGH IT HAD BEEN IN SALT WATER FOR 25 YEARS. IF I HAD BEEN AT FREEWAY SPEEDS WHEN IT FAILED THERE IS NO DOUBT IN MY MIND IT WOULD HAVE CAUSED AN ACCIDENT AND VERY LIKELY A FATAL ACCIDENT TO ME. I HAVE SEEN 20 YEAR OLD CARS THAT DO NOT HAVE THIS KIND OF ROT ON CRITICAL PARTS LIKE THIS AND FEEL THERE IS NO WAY THIS SHOULD OF HAPPENED ON A 7 YEAR OLD CAR. I HAVE SPOKEN TO CHRYSLER AND THEY WILL NOT HELP ME ON THE REPAIR AS IT IS OUT OF WARRANTY BUT THE REAL CONCERN IS TO THE PRE-MATURE FAILURE OF THIS CRITICAL PART. I HAVE KEPT THE PART THEY REMOVED IF ANYONE WOULD CARE TO INSPECT IT. I HOPE THIS MAY HELP OTHER OWNERS INSPECT THIS PART AND PREVENT A SERIOUS ACCIDENT. I HOPE SOMEONE FROM THE NHTSA CONTACTS ME SO I CAN FURTHER EXPRESS MY CONCERNS. UPDATED 05/12/11 *BF UPDATED 1/5/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387188March 3, 2011
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE BALL JOINTS *TGW THE CONSUMER STATED THE LOWER BALL JOINTS WERE REPLACED. THE CONSUMER IS SEEKING REIMBURSEMENT, SINCE A RECALL WAS ISSUED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386279March 3, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH IN SNOW AND ICY WEATHER, THE VEHICLE BEGAN TO SLIDE AND THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE. THE CONTACT DROVE OVER AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG, KNEE, LEFT SHOULDER AND RIGHT BREAST. A PASSENGER SUSTAINED INJURIES TO THE NECK AND STOMACH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE ENTIRE FRONT END OF THE VEHICLE WAS MODERATELY DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000. UPDATED 03/29/11 *BF
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10383608February 15, 2011
UNKNOWN OR OTHER
THE FIRST TIME THIS HAPPENED, I WAS DRIVING HOME FROM WORK, AND THE PASSENGER SIDE, FRONT WINDOW FELL INTO THE DOOR. AT FIRST, I DID NOT KNOW WHAT HAD HAPPENED, I JUST HEARD A LOUD "BANG" FROM THE SIDE OF MY CAR - I THOUGHT THAT SOMETHING MAY HAVE HIT THE CAR. FORTUNATELY, I WAS ONLY GOING ABOUT 35 MPH WHEN THIS OCCURRED, AND I WAS LEVEL HEADED ENOUGH TO KEEP DRIVING THE CAR IN MY LANE. THIS WAS ON ROUTE 35 IN EATONTOWN, NJ, WHICH IS A BUSY HIGHWAY DURING RUSH HOUR WHEN THIS INCIDENT OCCURRED. THE 2ND TIME THIS HAPPENED, THE REAR PASSENGER SIDE WINDOW FELL INTO THE DOOR. THIS WAS IN JUNE 2010, 47,000 MILES. THE THIRD TIME THIS HAPPENED, THE DRIVER SIDE FRONT WINDOW FELL INTO THE DOOR. THIS WAS FEBRUARY 14, 2011, 50,000 MILES. THANK GOD I WAS NOT DRIVING ON THE GARDEN STATE PARKWAY WHEN THESE INCIDENTS OCCURRED. I HAVE RECEIPTS FOR THE REPAIRS. I JUST GOT OFF THE PHONE WITH CHRYSLER, AND THEY ISSUED AN EXTENDED WARRANTY FOR THE 2006 AND 2007 MODELS, BUT NOT FOR THE 2004 JEEP LIBERTY MODELS. THE REAR WINDOW PASSENGER SIDE HAS NOT FALLEN INTO THE DOOR YET. MY GRANDSON'S CAR SEAT IS NEXT TO THAT WINDOW. I KNOW THAT IT IS UNSAFE, BUT I AM LOSING MY JOB THIS YEAR BECAUSE OF FORT MONMOUTH CLOSING. I AM NOW SERIOUSLY THINKING ABOUT GETTING A NEW CAR WHEN I FIND A NEW JOB. THE COMPONENT THAT FAILS IS THE WINDOW REGULATOR. IT HOLDS THE WINDOW IN PLACE, AND WHEN IT FAILS, THE WINDOW FALLS INTO THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379524January 29, 2011
STEERING
WHILE DRIVING MY 2004 JEEP LIBERTY I LOST POWER STEERING. I WAS ABLE TO PULL OVER AND STOP WITHOUT INCIDENT. MY STEERING RACK AND A POWER STEERING PRESSURE LINE STARTED LEAKING A LOT OF FLUID RESULTING IN LOSS OF STEERING. I HAVE SINCE LEARNED THAT THIS IS A FAMILIAR PROBLEM TO CHRYSLER/JEEP BUT THERE IS NO RECALL. SUDDEN LOSS OF STEERING IS A SERIOUS PROBLEM AND A RECALL SHOULD BE CONSIDERED. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378284January 22, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NORMAL USE OF THE VEHICLE. NORMAL USE OF THE POWER WINDOWS. NO BUMPS, ACCIDENTS, ROUGH DRIVING, INCLEMENT CONDITIONS, ROUGH TERRAIN, UNUSUAL EXTERNAL FORCE APPLIED OR ANYTHING THAT WOULD CONSTITUTE REPLACING THE THIRD POWER WINDOW REGULATOR IN APPROXIMATELY 2.5 YEARS. I'VE FORTUNATELY ONLY HAD TO REPLACE THE RIGHT SIDE OF THE VEHICLE'S WINDOW REGULATORS. BOTH THE FRONT AND THE REAR HAVE GONE OUT, THE REAR TWICE IN THE PAST 2.5 YEARS. JEEP HAS APPARENTLY ONLY ACKNOWLEDGED THE ISSUE BECAUSE OF THE PART NUMBER REVISION OF THE PART 6 TIMES SINCE 2004. IT WOULD BE GREAT TO HAVE THIS PROBLEM FIXED ONCE AND FOR ALL AND TO HAVE ALL THE REGULATORS REPLACE BY AN AUTHORIZED DEALER WITH A PART THAT CAN BE GUARANTEED FOR THE LIFE OF THE VEHICLE. I DON'T WANT MONEY SINCE THIS HASN'T CAUSE AND PERSONAL OR PROPERTY DAMAGE BUT I WOULD NOT LIKE TO PAY HUNDREDS OF DOLLARS EVERY 6-9 MONTHS TO REPLACE A PART THAT TECHNICALLY SHOULD LAST 5 TIMES AS LONG AS IT DOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375568January 11, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY SPOUSE WAS DRIVING ON THE HIGHWAY WHEN THE LEFT WINDOW FELL INTO THE DOOR OF OUR 2004 JEEP LIBERTY. ON FURTHER RESEARCH I BECAME SURPRISED TO FIND HUNDREDS OF COMPLAINTS ABOUT THE SAME PROBLEM. THE COSTS FOR REPAIR ARE NUTS AND UNWARRANTED BECAUSE OF POOR DESIGN BY CHRYSLER. HOW IS IT THAT THE ONES TO PAY FOR ALL THE MISTAKES CREATED BY MANUFACTURES ENDS UP BEING THE CONSUMER. WE HAVE DONE ENOUGH FOR THE BIG CORPORATIONS IT IS TIME TO DO SOMETHING FOR THE PEOPLE. I'M GOING TO RECOMMEND TO ALL THAT I KNOW NOT TO PURCHASE CHRYSLER PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375741January 5, 2011
UNKNOWN OR OTHER
I WAS DRIVING UP TO KIDS SCHOOL TO PARK AND PARKED AND TRIED TO TAKE THE SEAT BELT OFF AND IT WAS STUCK. THE RED RELEASE BUTTON WAS STUCK DOWN. I WAS ABLE TO GET IT RELEASED, BUT THE RED RELEASE BUTTON WAS STILL STUCK DOWN. I TRIED TO RE-BUCKLE AND NOTHING WORKED. I WENT TO THE DEALERSHIP "NAPLETONS" AND THEY SAID THAT THE PART WAS ON NATIONAL BACK ORDER. I AM STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373423December 30, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 65 MPH THE REAR PASSENGER WINDOW ROLLED DOWN ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE WINDOW REGULATOR UNIT NEEDED TO BE REPLACED ON ALL FOUR WINDOWS. THE FAILURE OCCURRED NINE TIMES ON ALL FOUR WINDOWS INTERMITTENTLY. THE REPAIRS WERE MADE TO THE WINDOW REGULATOR UNIT EIGHT TIMES. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD PAY FOR THE PARTS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372299December 23, 2010
STEERING
I HAVE HAD REPEATED PROBLEMS WITH MY 2004 LIBERTY POWER STEERING. IT APPEARS THAT IN VERY COLD CONDITIONS THE FLUID LEAKS, MAYBE A SHRINKING GASKET OR SEAL? A SEEPING POWER STEERING LINE? THE LEAK IS AT THE FITTING WHERE IT GOES INTO THE PUMP. IT APPEARS THAT THE PRESSURE FROM THE PUMP IS OVERPOWERING THE O-RING IN THIS FITTING. UNFORTUNATELY THE LEAK WENT UNNOTICED UNTIL THE SYSTEM WENT DRY. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371855December 20, 2010
PARKING BRAKE
MY 2004 JEEP LIBERTY HAS AN EMERGENCY BRAKE THAT DOES NOT HOLD. IT IS A SAFETY HAZARD. I TOOK IT IN AND HAD COMPLETE NEW BRAKES, INCL ROTORS, CALIPERS, NEW BRAKES AND NEW EMERGENCY INSTALLED. STILL ROLLS ON SLIGHT INCLINE WITH EMERGENCY ENGAGED. I KNOW OTHERS WITH THE SAME VEHICLE WHO NOW TELL ME THERE'S IS DOING THE SAME THING. THIS IS AN OBVIOUS DANGEROUS DEFECT OF THIS EMERGENCY/PARKING BRAKE. I HAD MY JEEP ROLL DOWN MY DRIVEWAY ALMOST INJURING MY CAT AND CRASHING INTO MY GARAGE. I HAD TO RUN TO GET INTO IT TO APPLY THE BRAKE BEFORE DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371127December 17, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I AM A 2004 JEEP LIBERTY OWNER. WHILE DRIVING MY VEHICLE, I ATTEMPTED TO LOWER MY PASSENGER WINDOW ON A CLEAR SUNNY DAY. MY PASSENGER SIDE WINDOW MADE A LOUD POP AND THEN MY WINDOW FELL DOWN. IT WOULD NOT GO BACK UP. I FINALLY PULLED OVER AND TUGGED IT UP IN TO POSITION AND GOT IT TO CLOSE. IT NOW WILL NOT RAISE OR CLOSE PROPERLY. I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND THEY TELL ME IT IS THE WINDOW REGULATOR HAS FAILED. THIS SUDDEN COLLAPSE OF THE WINDOW CAUSED ME TO LOOK IMMEDIATELY RIGHT TO SEE WHAT I THOUGHT WAS SOMETHING HITTING MY VEHICLE. THEN THE SURPRISE OF MY WINDOW DROPPING WHILE DRIVING IN TRAFFIC. THIS COULD HAVE CAUSED ME TO MAKE A SUDDEN DRIVING ERROR CAUSING AN ACCIDENT AS IT SCARED ME WHEN IT HAPPENED. IT WAS A VERY LOUD POP SOUND ! I CALLED THE DEALERSHIP SERVICE DEPARTMENT AND I WAS TOLD IT WOULD BE ABOUT $500.00 TO FIX. AFTER RESEARCHING THIS ON THE WEB, I SEE I AM ONE OF THOUSANDS WITH DEFECTIVE WINDOWS THAT DROP FOR NO REASON IN THESE DOORS OF THE JEEP LIBERTY. SOME 6-7 TIMES. WE AS CONSUMERS DESERVE BETTER FROM CHRYSLER. IF YOU CHECK THE SERVICE RECORDS FOR THIS PROBLEM IT SHOULD STAND OUT LIKE A SORE THUMB. WE DESPERATELY NEED A RECALL OF FOR THIS PART OF THE VEHICLE THAT THE DEALERSHIPS ARE WILLING TO REPLACE WHILE UNDER WARRANTY AND ACKNOWLEDGE THERE IS A PROBLEM AND REPLACE THE DEFECTIVE ONES BUT ONCE THE WARRANTY EXPIRES THEN WE ARE ON OUR OWN. THE PROBLEM IS IN THE DESIGN ITSELF. THE WINDOW REGULATOR IS CAUSING PROBLEMS THAT ARE A SAFETY CONCERN AND HAZARD. PLEASE INVESTIGATE THIS ISSUE WITH THE JEEP LIBERTY. CUSTOMER SERVICE IS NO HELP. THEY TELL ME TO PAY THE REPAIR EXPENSE (CAUSED BY THE MANUFACTURER'S CHEAPLY MADE PRODUCT) THEN SEND IN MY RECEIPT AND IT MAY GET REVIEWED. THIS IS A SAFETY ISSUE. THERE ARE TOO MANY THAT ARE HAVING TO BE REPLACED. THIS IS A PROBLEM. I URGE SOMEONE TO LAUNCH AN INVESTIGATION INTO THIS. THIS IS NOT JEEP QUALITY THAT I THOUGHT I WAS PURCHASING WHEN I PAID THE HUGE AMOUNT FOR THIS VEHICLE BRAND NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370189December 9, 2010
EXTERIOR LIGHTING
HEADLIGHTS SPONTANEOUSLY SWITCH OFF THEN BACK ON, SOMETIMES SEVERAL TIMES IN SUCCESSION. THIS OCCURS NEARLY EVERY TIME THE VEHICLE IS OPERATED WITH LIGHTS ON. INDIVIDUAL EPISODES LAST ANYWHERE FROM 1-5 SEC, OCCUR MULTIPLE TIMES DURING ONE DRIVE INTERVAL. SIGNIFICANT SAFETY RISK FOR "BLIND" DRIVING (NO HEADLIGHTS) AND INCORRECT INTERPRETATION OF SIGNALS TO OTHER DRIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369708December 8, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WITHIN MONTHS I HAVE HAD ALL FOUR OF MY WINDOW REGULATORS BREAK IN MY VEHICLE AND ALL FOUR WINDOWS FELL COMPLETELY INTO DOOR. TWO OF THE TIMES I WAS DRIVING DOWN THE ROAD WHEN WINDOW FELL. VERY EXPENSIVE TO REPAIR ALREADY REPAIRED ONE, NOW ALL FOUR BROKE. CANNOT GET WINDOW TO GO BACK UP. MY EXTENDED WARRANTY WHICH I PAID ALOT OF MONEY FOR DOES NOT COVER THESE EXPENSIVE PARTS. HOW MANY COMPLAINTS DOES IT TAKE BEFORE MAKING THIS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367124November 22, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY 4X4. THE CONTACT STATED THAT WHEN FILLING THE TANK, THE ENGINE CAUGHT FIRE. THE VEHICLE WAS INSPECTED BY A DEALER THAT INFORMED THE CONTACT THAT THE PROTECTIVE CAPS TO THE VALVE STARTED THE FIRE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10366756November 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOWS FELL DOWN ON THEIR OWN. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THE REGULATOR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366126November 15, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2004 JEEP LIBERTY. CONSUMER STATES REGULATORS FOR THE REAR POWER-WINDOWS REGULARLY FAIL, CAUSING THE WINDOWS TO FALL INTO THE DOOR PANELS AT WHICH TIME THEY CANNOT BE CLOSED. *TGW THE CONSUMER STATED SINCE 2006 HE AND HIS WIFE HAVE EXPERIENCED THE PROBLEM A TOTAL SIX TIMES, THREE FOR EACH REAR WINDOW. *JB THE CONSUMER STATED THE DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL WHILE HIS WIFE WAS DRIVING ON THE FREEWAY. THE IS NOW THE SEVENTH INCIDENT. UPDATED 10/20/11.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365118November 9, 2010
SUSPENSION
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE LEFT REAR LOWER CONTROL ARM BROKE WHILE THE VEHICLE WAS TRAVELING 30 MPH. THE FAILURE OCCURRED BECAUSE THE CONTROL ARM WAS RUSTED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR RIGHT CONTROL ARM WAS ABOUT TO ALSO BREAK DUE TO RUST. THE DEALER STATED THAT THE BROKEN CONTROL ARM NEEDED TO BE REPLACED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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