Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10563729February 10, 2014
VISIBILITY/WIPER
TL-THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED DURING RAINY WEATHER CONDITIONS WATER LEAKED INTO THE FOUR CLOSED WINDOWS AND FRONT WINDSHIELD. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563772February 10, 2014
FUEL/PROPULSION SYSTEM
THIS IS THE THIRD NOTICE I HAVE RECEIVED REGARDING THE IMPORTANT SAFETY RECALL OF MY JEEP LIBERTY. IT SAYS CHRYSLER INTENDS TO INSTALL AN OEM TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS, BUT THE PARTS REQUIRED ARE STILL NOT AVAILABLE. I DRIVE MY JEEP AROUND IN FEAR EVERYDAY OF SOMEONE HITTING ME AND EXPLODING INTO FLAMES WITH MY CHILDREN INSIDE. I'VE READ ARTICLES SAYING THE JEEP IS A WORSE DEATH TRAP THAN THE PINTO EVER WAS! PLEASE TELL ME WHEN WILL THIS BE RECTIFIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563544February 9, 2014
AIR BAGS
I HAVE TRIED WITH NO SUCCESS TO GET THE AIRBAG RECALL ISSUE WITH MY DAUGHTERS 2002 JEEP LIBERTY ADDRESSED BY THE LOCAL DEALERS IN THE HOUSTON AREA. I HAVE BEEN TOLD FOR GOING ON TWO YEARS NOW THAT, "THE PART NEEDED IS NOT IN STOCK". I HAVE CALLED THE CORPORATE OFFICE AND STILL NO RESOLUTION. I HAVE REPLACED THE CLOCK SPRING AND THE LIGHT REMAINS ON. WHAT MUST I DO TO GET THIS PROBLEM RESOLVED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563045February 4, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO FUEL TANK RECALL NOTICE. *SMD THE CONSUMER SUBMITTED AN ILLEGIBLE RECEIPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562935February 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562674February 3, 2014
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAG) AND 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE EACH REPAIR WAS UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562727February 3, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND 12V527000 (AIR BAGS). THE CONTACT STATED THAT BOTH RECALL CAMPAIGNS HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THEM TO COMPLETE THE RECALL ON THE VEHICLE. THE MANUFACTURE WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562376January 31, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER THREE MONTHS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562399January 31, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THERE WAS A NHTSA RECALL CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART WAS NOT AVAILABLE; THEREFORE, THEY COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562128January 29, 2014
FUEL SYSTEM, GASOLINE
HELLO, I HAVE A JEEP LIBERTY 2002 4X4. I HAVE BEEN NOTICING A STRONG GAS SMELL RECENTLY. THE DEALER FOUND IT'S SCHRADER VALVE LEAKING. I ASKED THEM TO SHOW ME THE PROBLEM. SO, WHEN THEY TRIED TO START THE CAR - THE FUEL WAS POURING FROM THE SCHRADER VALVE. I WAS SHOCKED WHEN I SAW IT. IT'S VERY DANGEROUS. I WAS DRIVING THIS CAR ALMOST EVERY DAY TO GO TO WORK AND SOMETIMES WITH MY WHOLE FAMILY DURING THE WEEKEND. I FEEL LUCKY IT DIDN'T BURN. THE DEALER SAID THE WHOLE FUEL RAIL ASSEMBLY NEED TO BE REPLACED, AND THE SCHRADER VALVE CAN'T BE REPAIRED ALONE! I REALLY WANT TO COMPLAIN ABOUT THIS. I LOVE MY JEEP LIBERTY. BUT THE SCHRADER VALVE ISSUE IS A VERY SERIOUS PROBLEM AND IT COULD CAUSE THE FIRE, HARM THE LIFE! ALSO IT DOES NOT MAKE SENSE TO ME - WHY DO YOU NEED TO CHANGE THE WHOLE FUEL RAIL ASSEMBLY TO FIX A SCHRADER VALVE? IT LOOKS IS A DESIGN DEFECT! THANKS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561260January 23, 2014
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED TWO NOTICES FOR NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND 12V527000(AIR BAGS), AND STATED THAT BOTH RECALLS HAD SURPASSED REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560412January 17, 2014
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE EMITTED AN OVERPOWERING GASOLINE ODOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT A DIAGNOSIS WAS NOT DETERMINED. THE CONTACT ALSO STATED THAT THE ENGINE FAILED DUE TO A BLOWN PISTON. THE CONTACT INDEPENDENTLY DIAGNOSED THE VEHICLE AND NOTICED THAT SOME FUSES WERE BLOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558996January 8, 2014
SUSPENSION, STEERING, WHEELS
WE WERE TRAVELING SOUTHBOUND ON I75 AT A SPEED OF ONLY APPROXIMATELY 15MPH DUE TO A CAR ACCIDENT AHEAD OF US. ALL OF SUDDEN MY CAR DROPPED AND I HEARD A SCRAP OF METAL AGAINST ASPHALT. I SLOWLY PULLED CAR OVER TO CENTER MEDIAN AND GOT MY CHILDREN TO THE CENTER OF THE GUARDRAILS TO KEEP THEM SAFE. UPON EXPECTING VEHICLE, I NOTICED THAT THE WHEEL ON THE PASSENGER FRONT SIDE OF THE VEHICLE WAS TURNED AWAY FROM THE CAR, THE MOLDING WAS DETACHED AND THE METAL THAT HOLDS THE WHEEL IN PLACE WAS SITTING ON THE ROADWAY. WE HAD TO WAIT FOR OVER 3 HOURS FOR A TOW TRUCK DUE TO NEEDING A TOW TRUCK THAT HAD A LIFT, NOT A FLATBED. BY THE TIME THE TOW TRUCK ARRIVED, THE DEALERSHIP WAS CLOSED AND WE HAD TO BE TOWED TO A REPAIR SHOP THAT COULD HAVE THE REPAIRS COMPLETED FOR US BY SATURDAY AFTERNOON. IT TURNED OUT TO BE THE BALL JOINT NUT FELL OFF OF THE BOLT THAT HOLDS IT IN PLACE. THE ENTIRE BALL JOINT NEEDED TO BE REPLACED AS WELL AS LUBRICATED. THE REPAIR PERSON CHECKED THE OTHER SIDE AND SUGGESTED WE TAKE TO HAVE INSPECTED, AS IT DID NOT HAVE A COTTER PIN TO HOLD THE NUT ONTO THE BALL JOINT ASSEMBLY. THE TOTAL COST FOR THE REPLACEMENT WAS $240. BECAUSE OF OUR SPEED, NO ONE WAS HURT. DUE TO THE FACTS KNOWN ABOUT THE JEEP LIBERTY, I WAS THANKFUL WE WERE NOT TRAVELING AT THE POSTED SPEED LIMIT OF 70MPH OR WE WOULD HAVE HAD A VEHICLE TURN OVER AND POSSIBLE INJURIES OR DEATH. I HAVE PHOTOS AS WELL AS RECEIPTS SHOWING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558743January 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA RECALL NUMBER: 12V527000 (AIR BAG) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558329January 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 02-28-14 *BF THE CONSUMER STATED THE AIR BAG LIGHT ON THE DASH HAD BEEN TURNING ON AND OFF INTERMITTENTLY FOR A YEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557649December 29, 2013
ENGINE
THIS IS MY WIFE'S 2002 JEEP LIBERTY. WE MAINTAIN IT REGULARLY, OIL CHANGE EVERY 3000 . DIDN'T HAVE ANY PROBLEMS WHATSOEVER UNTIL BAM ! SHE LOVED HER JEEP DEARLY. WOULDN'T HAD TAKEN ANYTHING FOR IT. GOING TO CHURCH, 6 MILES FROM THE HOUSE. WHEN SHE GOT THERE SHE STATED " MY JEEP IS MAKING A FUNNY NOISE". AFTER CHURCH SERVICE SHE CRANKED IT FOR ME. I TOLD HER TO SHUT IT DOWN. CHECKED OIL, " WHERE DID IT GO " . HAD TO PUT IN 3 QUARTS JUST TO GET IT HOME. SOUNDS LIKE A THRASHING MACHINE. BAD KNOCK. I COULD EXCEPT IT IF THE JEEP HAD BEEN ROUGHED OR FAST DRIVEN BUT THE JEEP IS ONLY DRIVEN TO HER WORK AND CHURCH WHERE THE SPEED LIMIT IS 55 MPH TOPS. I'M RETIRED AND SHE'S READY TO AND WE CAN'T AFFORD TO PUT A LOT OF MONEY INTO A NEW ENGINE. HEARD JEEP HAD A LOT OF PROBLEMS WITH THIS ENGINE. ESPECIALLY THE 2002-2003 MODEL. DOES ANYONE KNOW IF ANYTHING CAN BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556859December 20, 2013
AIR BAGS
WAS DRIVING AT A SPEED OF 25MP AND SMOKE JUST STARTED COMING OUT OF THE ENGINE. I CALLED THE LOCAL FIRE SERVICE, THEY CHECK IT AND TOLD ME THAT THEY DID NOT KNOW WHAT THE PROBLEM WAS. SINCE THAN, THE CAR AIRBAG LIGHT KEEPS COMING ON AND OFF. THIS IS SCARING ME A LOT AND EVERY TIME I TAKE IT TO THE GARAGE, THE PEOPLE DO NOT GIVE ME GOOD ANSWER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10556105December 15, 2013
ELECTRICAL SYSTEM
IN ORDER OF FAILURES. REAR WIPER WOULD WORK CONSTANTLY WHILE VEHICLE IN GEAR. AIRBAG LIGHT KEPT DINGING. GATE GLASS WOULDN'T CLOSE. GATE WOULDN'T OPEN UNLESS GLASS BUTTON PUSHED ON FOB. TRIED KEY IN REAR LOCK, RADIO TURNED ON. WITH KEY NOT IN IGNITION. RADIO ON, HEATER BLOWER ON, LEFT SIDE MARKERS ON. COULD SMELL BURNING WIRES AND SMOKE IN JEEP, DISCONNECTED THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555808December 12, 2013
AIR BAGS
THERE IS A RECALL ON MY JEEP LIBERTY 2002 ON THE AIRBAG THAT CAN DEPLOY AT ANY TIME. CHRYSLER DOES NOT HAVE THE PARTS TO FIX THE PROBLEM. IT HAS BEEN MONTHS OF WAITING. I AM CONCERNED ABOUT MY SAFETY DRIVING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555624December 11, 2013
SUSPENSION
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE BALL JOINTS RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. CONSUMER ALSO STATES UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED HER VEHICLE SAT IN THE PARKING LOT FOR AN HOUR, BEFORE IT WAS EVEN LOOKED AT, AND IT WASN'T UNTIL SHE COMPLAINED, THAT THEY LOOKED AT IT. SHE WAS THEN INFORMED THE PARTS WERE NOT AVAILABLE, AND THEY NEEDED TO BE ORDERED. THE CONSUMER DECIDED TO TAKE THE VEHICLE TO HER PERSONAL MECHANIC, WHERE THE WAS FIXED IN LESS THAN TWO HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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